Average Customer Service Administration Salary in Eritrea for 2026
In this article, we will look at the average Customer Service Administration salary for 2026 in Eritrea and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the Eritrean nakfa. To keep things simple, we are using the ERN currency code instead of the currency symbol Nfk.
How Much Does a Customer Service Administration Make in Eritrea?
A Customer Service Administration working in Eritrea will typically earn around 35,260 ERN per year, and this can range from the lowest average salary of about 19,220 ERN to the highest average salary of 55,580 ERN.
These are average salaries for a Customer Service Administration in Eritrea and include benefits such as housing and transport. It's also possible for a Customer Service Administration to earn more or less than the average salaries shown above.
Customer Service Administration salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Customer Service Administration Salaries in Eritrea
So we've looked at the average salaries a Customer Service Administration will earn in Eritrea. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Customer Service Administration can earn between 19,220 ERN and 55,580 ERN on average in Eritrea. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Customer Service Administration in Eritrea is 35,260 ERN. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 35,260 ERN, and 50% of the population earn more than 35,260 ERN.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Customer Service Administration salary in Eritrea, 25% of the population are earning less than 23,080 ERN while 75% of the population earn more than 23,080 ERN.
75% of the population earn less than 47,120 ERN, and 25% of the population earn more than 47,120 ERN.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Customer Service Administration Salary by Experience Level in Eritrea
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average Customer Service Administration salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Customer Service Administration in Eritrea that has less than two years of experience can expect to earn somewhere in the region of 19,940 ERN.
- 2 - 5 Years Experience. With two to five years of experience the average Customer Service Administration salary would increase to 28,900 ERN.
- 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Administration, the average salary would be 36,720 ERN.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 46,160 ERN.
- 15 - 20 Years Experience. A Customer Service Administration with 15 to 20 years of experience can earn an average of 48,760 ERN.
- 20+ Years Experience. For a Customer Service Administration with more than 20 years, the expected average salary increases to 53,380 ERN.
Average Salary by Experience Chart
| 0-2 Years | - | 19,940 ERN |
| 2-5 Years | +32% | 28,900 ERN |
| 5-10 Years | +34% | 36,720 ERN |
| 10-15 Years | +19% | 46,160 ERN |
| 15-20 Years | +8% | 48,760 ERN |
| 20+ Years | +7% | 53,380 ERN |
Customer Service Administration Salary by Education Level in Eritrea
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Customer Service Administration in Eritrea based on the education level of the employees in order to find out whether a better education level would increase your salary.
- High School. A Customer Service Administration in Eritrea with a high school education can earn an average salary of 28,900 ERN.
- Certificate or Diploma. A Customer Service Administration in Eritrea with a certificate or diploma education can earn an average salary of 39,420 ERN.
- Bachelor's Degree. A Customer Service Administration in Eritrea with a bachelor's degree education can earn an average salary of 49,560 ERN.
Average Salary by Education Chart
| High School | - | 28,900 ERN |
| Certificate or Diploma | +40% | 39,420 ERN |
| Bachelor's Degree | +25% | 49,560 ERN |
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in Eritrea is around 34,200 to 103,000 ERN and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Customer Service Administration Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In Eritrea, a male customer service administration will earn an average of 35,420 ERN, while a female customer service administration will earn around 36,940 ERN.
This means that a male customer service administration earns approximately 4% less than a female customer service administration for performing the same job.
Average Salary by Gender Chart in Eritrea
| Male | - | 35,420 ERN |
| Female | +4% | 36,940 ERN |
Customer Service Administration Average Pay Raise in Eritrea
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Customer Service Administration in Eritrea is around 5% every 29 months.
The national average pay raise across all professions and industries in Eritrea is around 4% every 29 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 5 ÷ 29 ) × 12 = 2%
What this means is that a Customer Service Administration in Eritrea can expect to receive an average pay raise of around 2% every 12 months.
Annual Pay Raise by Industry in Eritrea for 2026
In the chart below, you can see the average annual pay raise percentages for each of the major industries in Eritrea.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
| Banking | - | 4% |
| Energy | - | 8% |
| Information Technology | - | 3% |
| Healthcare | - | 7% |
| Travel | - | 2% |
| Construction | - | 6% |
| Education | - | 1% |
Customer Service Administration Bonus and Incentive Rates in Eritrea
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Customer Service Administration is a low bonus based job, with 36% of employees reporting at least one bonus in the last 12 months.
64% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.
| Received Bonus | - | 36% |
| No Bonus | - | 64% |
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in Eritrea earn approximately 24% more than private sector employees in the same role.
| Public Sector | - | 90,540 ERN |
| Private Sector | -24% | 72,740 ERN |
Salaries for Jobs Similar to a Customer Service Administration
In the table below, we have salary information for jobs that are similar to a Customer Service Administration in Eritrea.
| Job Title | Category | Salary |
|---|---|---|
| Account Representative | Customer Service and Call Center | 35,300 ERN |
| Account Service Representative | Customer Service and Call Center | 33,520 ERN |
| Business Support Specialist | Customer Service and Call Center | 49,360 ERN |
| Call Center Advisor | Customer Service and Call Center | 35,420 ERN |
| Call Center Duty Manager | Customer Service and Call Center | 53,600 ERN |
| Call Center Manager | Customer Service and Call Center | 94,900 ERN |
| Call Center Manager | Customer Service and Call Center | 98,960 ERN |
| Call Center Quality Analyst | Customer Service and Call Center | 58,280 ERN |
| Call Center Representative | Customer Service and Call Center | 27,480 ERN |
| Call Center Representative | Customer Service and Call Center | 31,540 ERN |
| Call Center Scheduler | Customer Service and Call Center | 34,120 ERN |
| Call Center Scheduling Manager | Customer Service and Call Center | 48,300 ERN |
| Call Center Supervisor | Customer Service and Call Center | 43,340 ERN |
| Call Center Team Leader | Customer Service and Call Center | 49,820 ERN |
| Client Engagement Specialest | Customer Service and Call Center | 57,860 ERN |
| Client Executive | Customer Service and Call Center | 44,300 ERN |
| Client Liaison Officer | Customer Service and Call Center | 27,620 ERN |
| Client Relations Manager | Customer Service and Call Center | 104,060 ERN |
| Client Relationship Executive | Customer Service and Call Center | 94,400 ERN |
| Client Relationship Manager | Customer Service and Call Center | 105,940 ERN |
| Client Service Analyst | Customer Service and Call Center | 64,200 ERN |
| Client Service Representative | Customer Service and Call Center | 27,480 ERN |
| Client Strategy Specialist | Customer Service and Call Center | 62,860 ERN |
| Contracts Specialist | Customer Service and Call Center | 48,560 ERN |
| Customer Care Officer | Customer Service and Call Center | 27,480 ERN |
| Customer Care Representative | Customer Service and Call Center | 30,220 ERN |
| Customer Center Supervisor | Customer Service and Call Center | 35,260 ERN |
| Customer Experience Analyst | Customer Service and Call Center | 36,020 ERN |
| Customer Experience Manager | Customer Service and Call Center | 111,000 ERN |
| Customer Experience Specialist | Customer Service and Call Center | 68,320 ERN |
| Customer Fulfillment Specialist | Customer Service and Call Center | 62,060 ERN |
| Customer Insights Analyst | Customer Service and Call Center | 63,700 ERN |
| Customer Problem Manager | Customer Service and Call Center | 65,080 ERN |
| Customer Relations Manager | Customer Service and Call Center | 104,060 ERN |
| Customer Relations Specialist | Customer Service and Call Center | 64,620 ERN |
| Customer Sales Representative | Customer Service and Call Center | 32,620 ERN |
| Customer Sales Support | Customer Service and Call Center | 31,340 ERN |
| Customer Service Advisor | Customer Service and Call Center | 69,580 ERN |
| Customer Service Agent | Customer Service and Call Center | 32,620 ERN |
| Customer Service Associate | Customer Service and Call Center | 29,160 ERN |
| Customer Service Coordinator | Customer Service and Call Center | 35,260 ERN |
| Customer Service Country Manager | Customer Service and Call Center | 117,440 ERN |
| Customer Service Executive | Customer Service and Call Center | 72,780 ERN |
| Customer Service Manager | Customer Service and Call Center | 103,820 ERN |
| Customer Service Manager | Customer Service and Call Center | 112,560 ERN |
| Customer Service Officer | Customer Service and Call Center | 32,620 ERN |
| Customer Service Representative | Customer Service and Call Center | 30,220 ERN |
| Customer Service Sales Support | Customer Service and Call Center | 32,020 ERN |
| Customer Service Specialist | Customer Service and Call Center | 31,660 ERN |
| Customer Service Supervisor | Customer Service and Call Center | 48,740 ERN |
| Customer Service Team Leader | Customer Service and Call Center | 66,100 ERN |
| Customer Service Trainer | Customer Service and Call Center | 51,120 ERN |
| Customer Service Working Supervisor | Customer Service and Call Center | 49,020 ERN |
| Customer Solutions Representative | Customer Service and Call Center | 71,700 ERN |
| Customer Success Manager | Customer Service and Call Center | 98,960 ERN |
| Customer Success Specialist | Customer Service and Call Center | 65,760 ERN |
| Customer Support Agent | Customer Service and Call Center | 31,660 ERN |
| Dispute Resolution Specialist | Customer Service and Call Center | 50,540 ERN |
| Field Service Representative | Customer Service and Call Center | 32,200 ERN |
| Guest Relations Officer | Customer Service and Call Center | 22,660 ERN |
| Guest Service Agent | Customer Service and Call Center | 21,300 ERN |
| Inbound Call Center Representative | Customer Service and Call Center | 31,080 ERN |
| Inbound Sales Representative | Customer Service and Call Center | 31,400 ERN |
| Internet Banking Supervisor | Customer Service and Call Center | 96,960 ERN |
| Lead Administrator | Customer Service and Call Center | 62,060 ERN |
| Logistics Coordinator | Customer Service and Call Center | 34,240 ERN |
| Operations Support Manager | Customer Service and Call Center | 93,340 ERN |
| Real Time Analyst | Customer Service and Call Center | 60,400 ERN |
| Regional Account Manager | Customer Service and Call Center | 101,860 ERN |
| Service Administrator | Customer Service and Call Center | 48,560 ERN |
| Service Delivery Manager | Customer Service and Call Center | 103,260 ERN |
| Service Writer | Customer Service and Call Center | 23,360 ERN |
| Sourcing Assistant | Customer Service and Call Center | 21,380 ERN |
| Telephone Operator | Customer Service and Call Center | 23,520 ERN |
| Vendor Administration Specialist | Customer Service and Call Center | 36,020 ERN |
| Workforce Manager | Customer Service and Call Center | 60,880 ERN |
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