Average Customer Service Working Supervisor Salary in Eritrea for 2024

In this article, we will look at the average Customer Service Working Supervisor salary for 2024 in Eritrea and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Eritrean nakfa. To keep things simple, we are using the ERN currency code instead of the currency symbol Nfk.

How Much Does a Customer Service Working Supervisor Make in Eritrea?

A Customer Service Working Supervisor working in Eritrea will typically earn around 49,020 ERN per year, and this can range from the lowest average salary of about 25,660 ERN to the highest average salary of 75,980 ERN.

Average Annual Salary
49,020 ERN
Average Monthly Salary
4,085 ERN

Lowest Annual Salary
25,660 ERN
Lowest Monthly Salary
2,138 ERN

Highest Annual Salary
75,980 ERN
Highest Monthly Salary
6,331 ERN

These are average salaries for a Customer Service Working Supervisor in Eritrea and include benefits such as housing and transport. It's also possible for a Customer Service Working Supervisor to earn more or less than the average salaries shown above.

Customer Service Working Supervisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Working Supervisor Salaries in Eritrea

So we've looked at the average salaries a Customer Service Working Supervisor will earn in Eritrea. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Working Supervisor can earn between 25,660 ERN and 75,980 ERN on average in Eritrea. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Working Supervisor in Eritrea is 45,600 ERN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 45,600 ERN, and 50% of the population earn more than 45,600 ERN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Working Supervisor salary in Eritrea, 25% of the population are earning less than 34,160 ERN while 75% of the population earn more than 34,160 ERN.

75% of the population earn less than 57,620 ERN, and 25% of the population earn more than 57,620 ERN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Working Supervisor Salary by Experience Level in Eritrea

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service working supervisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Working Supervisor in Eritrea that has less than two years of experience can expect to earn somewhere in the region of 30,220 ERN.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Working Supervisor salary would increase to 36,700 ERN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Working Supervisor, the average salary would be 52,820 ERN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 61,620 ERN.
  • 15 - 20 Years Experience. A Customer Service Working Supervisor with 15 to 20 years of experience can earn an average of 66,960 ERN.
  • 20+ Years Experience. For a Customer Service Working Supervisor with more than 20 years, the expected average salary increases to 73,820 ERN.

Average Salary by Experience Chart

0-2 Years
30,220 ERN
2-5 Years +23%
36,700 ERN
5-10 Years +42%
52,820 ERN
10-15 Years +17%
61,620 ERN
15-20 Years +10%
66,960 ERN
20+ Years +6%
73,820 ERN

Customer Service Working Supervisor Salary by Education Level in Eritrea

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Working Supervisor in Eritrea based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Working Supervisor in Eritrea with a high school education can earn an average salary of 36,700 ERN.

  • Certificate or Diploma. A Customer Service Working Supervisor in Eritrea with a certificate or diploma education can earn an average salary of 42,040 ERN.

  • Bachelor's Degree. A Customer Service Working Supervisor in Eritrea with a bachelor's degree education can earn an average salary of 56,100 ERN.

  • Master's Degree. A Customer Service Working Supervisor in Eritrea with a master's degree education can earn an average salary of 73,820 ERN.

Average Salary by Education Chart

High School
36,700 ERN
Certificate or Diploma +13%
42,040 ERN
Bachelor's Degree +31%
56,100 ERN
Master's Degree +32%
73,820 ERN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Eritrea is around 34,200 to 103,000 ERN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Working Supervisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Eritrea, a male customer service working supervisor will earn an average of 53,840 ERN, while a female customer service working supervisor will earn around 48,340 ERN.

This means that a male customer service working supervisor earns approximately 11% more than a female customer service working supervisor for performing the same job.

Average Salary by Gender Chart in Eritrea

Male
53,840 ERN
Female -11%
48,340 ERN

Customer Service Working Supervisor Average Pay Raise in Eritrea

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Working Supervisor in Eritrea is around 6% every 30 months.

The national average pay raise across all professions and industries in Eritrea is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Service Working Supervisor in Eritrea can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Eritrea for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Eritrea.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Service Working Supervisor Bonus and Incentive Rates in Eritrea

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Working Supervisor is a low bonus based job, with 33% of employees reporting at least one bonus in the last 12 months.

67% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
33%
No Bonus
67%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Eritrea earn approximately 24% more than private sector employees in the same role.

Public Sector
90,540 ERN
Private Sector -24%
72,740 ERN

Salaries for Jobs Similar to a Customer Service Working Supervisor

In the table below, we have salary information for jobs that are similar to a Customer Service Working Supervisor in Eritrea.

Job Title Category Salary
Account Representative Customer Service and Call Center 35,300 ERN
Account Service Representative Customer Service and Call Center 33,520 ERN
Business Support Specialist Customer Service and Call Center 49,360 ERN
Call Center Advisor Customer Service and Call Center 35,420 ERN
Call Center Duty Manager Customer Service and Call Center 53,600 ERN
Call Center Manager Customer Service and Call Center 94,900 ERN
Call Center Manager Customer Service and Call Center 98,960 ERN
Call Center Quality Analyst Customer Service and Call Center 58,280 ERN
Call Center Representative Customer Service and Call Center 27,480 ERN
Call Center Representative Customer Service and Call Center 31,540 ERN
Call Center Scheduler Customer Service and Call Center 34,120 ERN
Call Center Scheduling Manager Customer Service and Call Center 48,300 ERN
Call Center Supervisor Customer Service and Call Center 43,340 ERN
Call Center Team Leader Customer Service and Call Center 49,820 ERN
Client Engagement Specialest Customer Service and Call Center 57,860 ERN
Client Executive Customer Service and Call Center 44,300 ERN
Client Liaison Officer Customer Service and Call Center 27,620 ERN
Client Relations Manager Customer Service and Call Center 104,060 ERN
Client Relationship Executive Customer Service and Call Center 94,400 ERN
Client Relationship Manager Customer Service and Call Center 105,940 ERN
Client Service Analyst Customer Service and Call Center 64,200 ERN
Client Service Representative Customer Service and Call Center 27,480 ERN
Client Strategy Specialist Customer Service and Call Center 62,860 ERN
Contracts Specialist Customer Service and Call Center 48,560 ERN
Customer Care Officer Customer Service and Call Center 27,480 ERN
Customer Care Representative Customer Service and Call Center 30,220 ERN
Customer Center Supervisor Customer Service and Call Center 35,260 ERN
Customer Experience Analyst Customer Service and Call Center 36,020 ERN
Customer Experience Manager Customer Service and Call Center 111,000 ERN
Customer Experience Specialist Customer Service and Call Center 68,320 ERN
Customer Fulfillment Specialist Customer Service and Call Center 62,060 ERN
Customer Insights Analyst Customer Service and Call Center 63,700 ERN
Customer Problem Manager Customer Service and Call Center 65,080 ERN
Customer Relations Manager Customer Service and Call Center 104,060 ERN
Customer Relations Specialist Customer Service and Call Center 64,620 ERN
Customer Sales Representative Customer Service and Call Center 32,620 ERN
Customer Sales Support Customer Service and Call Center 31,340 ERN
Customer Service Administration Customer Service and Call Center 35,260 ERN
Customer Service Advisor Customer Service and Call Center 69,580 ERN
Customer Service Agent Customer Service and Call Center 32,620 ERN
Customer Service Associate Customer Service and Call Center 29,160 ERN
Customer Service Coordinator Customer Service and Call Center 35,260 ERN
Customer Service Country Manager Customer Service and Call Center 117,440 ERN
Customer Service Executive Customer Service and Call Center 72,780 ERN
Customer Service Manager Customer Service and Call Center 103,820 ERN
Customer Service Manager Customer Service and Call Center 112,560 ERN
Customer Service Officer Customer Service and Call Center 32,620 ERN
Customer Service Representative Customer Service and Call Center 30,220 ERN
Customer Service Sales Support Customer Service and Call Center 32,020 ERN
Customer Service Specialist Customer Service and Call Center 31,660 ERN
Customer Service Supervisor Customer Service and Call Center 48,740 ERN
Customer Service Team Leader Customer Service and Call Center 66,100 ERN
Customer Service Trainer Customer Service and Call Center 51,120 ERN
Customer Solutions Representative Customer Service and Call Center 71,700 ERN
Customer Success Manager Customer Service and Call Center 98,960 ERN
Customer Success Specialist Customer Service and Call Center 65,760 ERN
Customer Support Agent Customer Service and Call Center 31,660 ERN
Dispute Resolution Specialist Customer Service and Call Center 50,540 ERN
Field Service Representative Customer Service and Call Center 32,200 ERN
Guest Relations Officer Customer Service and Call Center 22,660 ERN
Guest Service Agent Customer Service and Call Center 21,300 ERN
Inbound Call Center Representative Customer Service and Call Center 31,080 ERN
Inbound Sales Representative Customer Service and Call Center 31,400 ERN
Internet Banking Supervisor Customer Service and Call Center 96,960 ERN
Lead Administrator Customer Service and Call Center 62,060 ERN
Logistics Coordinator Customer Service and Call Center 34,240 ERN
Operations Support Manager Customer Service and Call Center 93,340 ERN
Real Time Analyst Customer Service and Call Center 60,400 ERN
Regional Account Manager Customer Service and Call Center 101,860 ERN
Service Administrator Customer Service and Call Center 48,560 ERN
Service Delivery Manager Customer Service and Call Center 103,260 ERN
Service Writer Customer Service and Call Center 23,360 ERN
Sourcing Assistant Customer Service and Call Center 21,380 ERN
Telephone Operator Customer Service and Call Center 23,520 ERN
Vendor Administration Specialist Customer Service and Call Center 36,020 ERN
Workforce Manager Customer Service and Call Center 60,880 ERN

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