Average Customer Experience Manager Salary in Guatemala for 2026

In this article, we will look at the average Customer Experience Manager salary for 2026 in Guatemala and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Guatemalan quetzal. To keep things simple, we are using the GTQ currency code instead of the currency symbol Q.

How Much Does a Customer Experience Manager Make in Guatemala?

A Customer Experience Manager working in Guatemala will typically earn around 163,800 GTQ per year, and this can range from the lowest average salary of about 80,280 GTQ to the highest average salary of 254,700 GTQ.

Average Annual Salary163,800 GTQ
Average Monthly Salary13,650 GTQ
Average Lowest Salary80,280 GTQ
Lowest Monthly Salary6,690 GTQ
Average Highest Salary254,700 GTQ
Highest Monthly Salary21,225 GTQ

These are average salaries for a Customer Experience Manager in Guatemala and include benefits such as housing and transport. It's also possible for a Customer Experience Manager to earn more or less than the average salaries shown above.

Customer Experience Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Manager Salaries in Guatemala

So we've looked at the average salaries a Customer Experience Manager will earn in Guatemala. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Manager can earn between 80,280 GTQ and 254,700 GTQ on average in Guatemala. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Manager in Guatemala is 163,800 GTQ. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 163,800 GTQ, and 50% of the population earn more than 163,800 GTQ.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Manager salary in Guatemala, 25% of the population are earning less than 111,860 GTQ while 75% of the population earn more than 111,860 GTQ.

75% of the population earn less than 208,600 GTQ, and 25% of the population earn more than 208,600 GTQ.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Manager Salary by Experience Level in Guatemala

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Experience Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Manager in Guatemala that has less than two years of experience can expect to earn somewhere in the region of 97,300 GTQ.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Manager salary would increase to 128,900 GTQ.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Manager, the average salary would be 172,200 GTQ.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 207,700 GTQ.
  • 15 - 20 Years Experience. A Customer Experience Manager with 15 to 20 years of experience can earn an average of 225,700 GTQ.
  • 20+ Years Experience. For a Customer Experience Manager with more than 20 years, the expected average salary increases to 239,000 GTQ.

Average Salary by Experience Chart

0-2 Years-
97,300 GTQ
2-5 Years+32%
128,900 GTQ
5-10 Years+34%
172,200 GTQ
10-15 Years+19%
207,700 GTQ
15-20 Years+8%
225,700 GTQ
20+ Years+7%
239,000 GTQ

Customer Experience Manager Salary by Education Level in Guatemala

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Manager in Guatemala based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Manager in Guatemala with a high school education can earn an average salary of 125,100 GTQ.
  • Certificate or Diploma. A Customer Experience Manager in Guatemala with a certificate or diploma education can earn an average salary of 138,800 GTQ.
  • Bachelor's Degree. A Customer Experience Manager in Guatemala with a bachelor's degree education can earn an average salary of 192,000 GTQ.
  • Master's Degree. A Customer Experience Manager in Guatemala with a master's degree education can earn an average salary of 239,000 GTQ.

Average Salary by Education Chart

High School-
125,100 GTQ
Certificate or Diploma+14%
138,800 GTQ
Bachelor's Degree+36%
192,000 GTQ
Master's Degree+26%
239,000 GTQ

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Guatemala is around 52,400 to 157,000 GTQ and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Guatemala, a male customer experience manager will earn an average of 167,100 GTQ, while a female customer experience manager will earn around 159,100 GTQ.

This means that a male customer experience manager earns approximately 5% more than a female customer experience manager for performing the same job.

Average Salary by Gender Chart in Guatemala

Male-
167,100 GTQ
Female-5%
159,100 GTQ

Customer Experience Manager Average Pay Raise in Guatemala

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Manager in Guatemala is around 10% every 21 months.

The national average pay raise across all professions and industries in Guatemala is around 7% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 21 ) × 12  = 6%

What this means is that a Customer Experience Manager in Guatemala can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Guatemala for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Guatemala.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
8%
Energy-
7%
Information Technology-
6%
Healthcare-
5%
Travel-
4%
Construction-
3%
Education-
2%

Customer Experience Manager Bonus and Incentive Rates in Guatemala

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Manager is a high bonus based job, with 78% of employees reporting at least one bonus in the last 12 months.

22% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 8%.

Received Bonus-
78%
No Bonus-
22%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Guatemala earn approximately 12% more than private sector employees in the same role.

Public Sector-
134,600 GTQ
Private Sector-12%
119,700 GTQ

Salaries for Jobs Similar to a Customer Experience Manager

In the table below, we have salary information for jobs that are similar to a Customer Experience Manager in Guatemala.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center51,400 GTQ
Account Service RepresentativeCustomer Service and Call Center53,660 GTQ
Business Support SpecialistCustomer Service and Call Center70,600 GTQ
Call Center AdvisorCustomer Service and Call Center54,280 GTQ
Call Center Duty ManagerCustomer Service and Call Center77,620 GTQ
Call Center ManagerCustomer Service and Call Center142,300 GTQ
Call Center ManagerCustomer Service and Call Center151,800 GTQ
Call Center Quality AnalystCustomer Service and Call Center93,340 GTQ
Call Center RepresentativeCustomer Service and Call Center41,820 GTQ
Call Center RepresentativeCustomer Service and Call Center47,540 GTQ
Call Center SchedulerCustomer Service and Call Center53,860 GTQ
Call Center Scheduling ManagerCustomer Service and Call Center74,940 GTQ
Call Center SupervisorCustomer Service and Call Center64,560 GTQ
Call Center Team LeaderCustomer Service and Call Center74,300 GTQ
Client Engagement SpecialestCustomer Service and Call Center86,520 GTQ
Client ExecutiveCustomer Service and Call Center61,760 GTQ
Client Liaison OfficerCustomer Service and Call Center42,460 GTQ
Client Relations ManagerCustomer Service and Call Center159,500 GTQ
Client Relationship ExecutiveCustomer Service and Call Center146,200 GTQ
Client Relationship ManagerCustomer Service and Call Center161,300 GTQ
Client Service AnalystCustomer Service and Call Center93,140 GTQ
Client Service RepresentativeCustomer Service and Call Center43,340 GTQ
Client Strategy SpecialistCustomer Service and Call Center91,960 GTQ
Contracts SpecialistCustomer Service and Call Center72,360 GTQ
Customer Care OfficerCustomer Service and Call Center41,480 GTQ
Customer Care RepresentativeCustomer Service and Call Center48,200 GTQ
Customer Center SupervisorCustomer Service and Call Center55,220 GTQ
Customer Experience AnalystCustomer Service and Call Center55,140 GTQ
Customer Experience SpecialistCustomer Service and Call Center103,580 GTQ
Customer Fulfillment SpecialistCustomer Service and Call Center96,540 GTQ
Customer Insights AnalystCustomer Service and Call Center99,340 GTQ
Customer Problem ManagerCustomer Service and Call Center103,900 GTQ
Customer Relations ManagerCustomer Service and Call Center164,200 GTQ
Customer Relations SpecialistCustomer Service and Call Center96,500 GTQ
Customer Sales RepresentativeCustomer Service and Call Center43,800 GTQ
Customer Sales SupportCustomer Service and Call Center48,820 GTQ
Customer Service AdministrationCustomer Service and Call Center55,020 GTQ
Customer Service AdvisorCustomer Service and Call Center96,180 GTQ
Customer Service AgentCustomer Service and Call Center45,560 GTQ
Customer Service AssociateCustomer Service and Call Center43,520 GTQ
Customer Service CoordinatorCustomer Service and Call Center50,540 GTQ
Customer Service Country ManagerCustomer Service and Call Center172,400 GTQ
Customer Service ExecutiveCustomer Service and Call Center109,340 GTQ
Customer Service ManagerCustomer Service and Call Center159,100 GTQ
Customer Service ManagerCustomer Service and Call Center164,200 GTQ
Customer Service OfficerCustomer Service and Call Center45,260 GTQ
Customer Service RepresentativeCustomer Service and Call Center43,760 GTQ
Customer Service Sales SupportCustomer Service and Call Center46,840 GTQ
Customer Service SpecialistCustomer Service and Call Center46,980 GTQ
Customer Service SupervisorCustomer Service and Call Center69,720 GTQ
Customer Service Team LeaderCustomer Service and Call Center101,840 GTQ
Customer Service TrainerCustomer Service and Call Center82,200 GTQ
Customer Service Working SupervisorCustomer Service and Call Center79,240 GTQ
Customer Solutions RepresentativeCustomer Service and Call Center101,860 GTQ
Customer Success ManagerCustomer Service and Call Center148,300 GTQ
Customer Success SpecialistCustomer Service and Call Center98,440 GTQ
Customer Support AgentCustomer Service and Call Center46,840 GTQ
Dispute Resolution SpecialistCustomer Service and Call Center78,260 GTQ
Field Service RepresentativeCustomer Service and Call Center47,180 GTQ
Guest Relations OfficerCustomer Service and Call Center34,120 GTQ
Guest Service AgentCustomer Service and Call Center36,800 GTQ
Inbound Call Center RepresentativeCustomer Service and Call Center45,200 GTQ
Inbound Sales RepresentativeCustomer Service and Call Center48,200 GTQ
Internet Banking SupervisorCustomer Service and Call Center142,300 GTQ
Lead AdministratorCustomer Service and Call Center90,900 GTQ
Logistics CoordinatorCustomer Service and Call Center50,560 GTQ
Operations Support ManagerCustomer Service and Call Center130,400 GTQ
Real Time AnalystCustomer Service and Call Center88,300 GTQ
Regional Account ManagerCustomer Service and Call Center152,000 GTQ
Service AdministratorCustomer Service and Call Center73,980 GTQ
Service Delivery ManagerCustomer Service and Call Center152,300 GTQ
Service WriterCustomer Service and Call Center37,380 GTQ
Sourcing AssistantCustomer Service and Call Center31,520 GTQ
Telephone OperatorCustomer Service and Call Center35,300 GTQ
Vendor Administration SpecialistCustomer Service and Call Center56,460 GTQ
Workforce ManagerCustomer Service and Call Center94,900 GTQ

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