Average Customer Service Trainer Salary in Guatemala for 2024

In this article, we will look at the average Customer Service Trainer salary for 2024 in Guatemala and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Guatemalan quetzal. To keep things simple, we are using the GTQ currency code instead of the currency symbol Q.

How Much Does a Customer Service Trainer Make in Guatemala?

A Customer Service Trainer working in Guatemala will typically earn around 82,200 GTQ per year, and this can range from the lowest average salary of about 43,340 GTQ to the highest average salary of 125,100 GTQ.

Average Annual Salary
82,200 GTQ
Average Monthly Salary
6,850 GTQ

Lowest Annual Salary
43,340 GTQ
Lowest Monthly Salary
3,611 GTQ

Highest Annual Salary
125,100 GTQ
Highest Monthly Salary
10,425 GTQ

These are average salaries for a Customer Service Trainer in Guatemala and include benefits such as housing and transport. It's also possible for a Customer Service Trainer to earn more or less than the average salaries shown above.

Customer Service Trainer salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Trainer Salaries in Guatemala

So we've looked at the average salaries a Customer Service Trainer will earn in Guatemala. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Trainer can earn between 43,340 GTQ and 125,100 GTQ on average in Guatemala. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Trainer in Guatemala is 75,220 GTQ. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 75,220 GTQ, and 50% of the population earn more than 75,220 GTQ.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Trainer salary in Guatemala, 25% of the population are earning less than 54,140 GTQ while 75% of the population earn more than 54,140 GTQ.

75% of the population earn less than 93,120 GTQ, and 25% of the population earn more than 93,120 GTQ.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Trainer Salary by Experience Level in Guatemala

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service trainer salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Trainer in Guatemala that has less than two years of experience can expect to earn somewhere in the region of 52,540 GTQ.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Trainer salary would increase to 64,180 GTQ.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Trainer, the average salary would be 87,020 GTQ.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 101,920 GTQ.
  • 15 - 20 Years Experience. A Customer Service Trainer with 15 to 20 years of experience can earn an average of 111,700 GTQ.
  • 20+ Years Experience. For a Customer Service Trainer with more than 20 years, the expected average salary increases to 118,380 GTQ.

Average Salary by Experience Chart

0-2 Years
52,540 GTQ
2-5 Years +26%
64,180 GTQ
5-10 Years +32%
87,020 GTQ
10-15 Years +18%
101,920 GTQ
15-20 Years +11%
111,700 GTQ
20+ Years +6%
118,380 GTQ

Customer Service Trainer Salary by Education Level in Guatemala

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Trainer in Guatemala based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Trainer in Guatemala with a high school education can earn an average salary of 61,780 GTQ.

  • Certificate or Diploma. A Customer Service Trainer in Guatemala with a certificate or diploma education can earn an average salary of 71,700 GTQ.

  • Bachelor's Degree. A Customer Service Trainer in Guatemala with a bachelor's degree education can earn an average salary of 93,100 GTQ.

  • Master's Degree. A Customer Service Trainer in Guatemala with a master's degree education can earn an average salary of 113,700 GTQ.

Average Salary by Education Chart

High School
61,780 GTQ
Certificate or Diploma +13%
71,700 GTQ
Bachelor's Degree +32%
93,100 GTQ
Master's Degree +24%
113,700 GTQ

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Guatemala is around 52,400 to 157,000 GTQ and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Trainer Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Guatemala, a male customer service trainer will earn an average of 83,060 GTQ, while a female customer service trainer will earn around 79,280 GTQ.

This means that a male customer service trainer earns approximately 5% more than a female customer service trainer for performing the same job.

Average Salary by Gender Chart in Guatemala

Male
83,060 GTQ
Female -5%
79,280 GTQ

Customer Service Trainer Average Pay Raise in Guatemala

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Trainer in Guatemala is around 9% every 20 months.

The national average pay raise across all professions and industries in Guatemala is around 7% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 20 ) × 12  = 5%

What this means is that a Customer Service Trainer in Guatemala can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Guatemala for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Guatemala.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Customer Service Trainer Bonus and Incentive Rates in Guatemala

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Trainer is a high bonus based job, with 72% of employees reporting at least one bonus in the last 12 months.

28% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 7%.

Received Bonus
72%
No Bonus
28%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Guatemala earn approximately 12% more than private sector employees in the same role.

Public Sector
134,600 GTQ
Private Sector -12%
119,700 GTQ

Salaries for Jobs Similar to a Customer Service Trainer

In the table below, we have salary information for jobs that are similar to a Customer Service Trainer in Guatemala.

Job Title Category Salary
Account Representative Customer Service and Call Center 51,400 GTQ
Account Service Representative Customer Service and Call Center 53,660 GTQ
Business Support Specialist Customer Service and Call Center 70,600 GTQ
Call Center Advisor Customer Service and Call Center 54,280 GTQ
Call Center Duty Manager Customer Service and Call Center 77,620 GTQ
Call Center Manager Customer Service and Call Center 142,300 GTQ
Call Center Manager Customer Service and Call Center 151,800 GTQ
Call Center Quality Analyst Customer Service and Call Center 93,340 GTQ
Call Center Representative Customer Service and Call Center 41,820 GTQ
Call Center Representative Customer Service and Call Center 47,540 GTQ
Call Center Scheduler Customer Service and Call Center 53,860 GTQ
Call Center Scheduling Manager Customer Service and Call Center 74,940 GTQ
Call Center Supervisor Customer Service and Call Center 64,560 GTQ
Call Center Team Leader Customer Service and Call Center 74,300 GTQ
Client Engagement Specialest Customer Service and Call Center 86,520 GTQ
Client Executive Customer Service and Call Center 61,760 GTQ
Client Liaison Officer Customer Service and Call Center 42,460 GTQ
Client Relations Manager Customer Service and Call Center 159,500 GTQ
Client Relationship Executive Customer Service and Call Center 146,200 GTQ
Client Relationship Manager Customer Service and Call Center 161,300 GTQ
Client Service Analyst Customer Service and Call Center 93,140 GTQ
Client Service Representative Customer Service and Call Center 43,340 GTQ
Client Strategy Specialist Customer Service and Call Center 91,960 GTQ
Contracts Specialist Customer Service and Call Center 72,360 GTQ
Customer Care Officer Customer Service and Call Center 41,480 GTQ
Customer Care Representative Customer Service and Call Center 48,200 GTQ
Customer Center Supervisor Customer Service and Call Center 55,220 GTQ
Customer Experience Analyst Customer Service and Call Center 55,140 GTQ
Customer Experience Manager Customer Service and Call Center 163,800 GTQ
Customer Experience Specialist Customer Service and Call Center 103,580 GTQ
Customer Fulfillment Specialist Customer Service and Call Center 96,540 GTQ
Customer Insights Analyst Customer Service and Call Center 99,340 GTQ
Customer Problem Manager Customer Service and Call Center 103,900 GTQ
Customer Relations Manager Customer Service and Call Center 164,200 GTQ
Customer Relations Specialist Customer Service and Call Center 96,500 GTQ
Customer Sales Representative Customer Service and Call Center 43,800 GTQ
Customer Sales Support Customer Service and Call Center 48,820 GTQ
Customer Service Administration Customer Service and Call Center 55,020 GTQ
Customer Service Advisor Customer Service and Call Center 96,180 GTQ
Customer Service Agent Customer Service and Call Center 45,560 GTQ
Customer Service Associate Customer Service and Call Center 43,520 GTQ
Customer Service Coordinator Customer Service and Call Center 50,540 GTQ
Customer Service Country Manager Customer Service and Call Center 172,400 GTQ
Customer Service Executive Customer Service and Call Center 109,340 GTQ
Customer Service Manager Customer Service and Call Center 159,100 GTQ
Customer Service Manager Customer Service and Call Center 164,200 GTQ
Customer Service Officer Customer Service and Call Center 45,260 GTQ
Customer Service Representative Customer Service and Call Center 43,760 GTQ
Customer Service Sales Support Customer Service and Call Center 46,840 GTQ
Customer Service Specialist Customer Service and Call Center 46,980 GTQ
Customer Service Supervisor Customer Service and Call Center 69,720 GTQ
Customer Service Team Leader Customer Service and Call Center 101,840 GTQ
Customer Service Working Supervisor Customer Service and Call Center 79,240 GTQ
Customer Solutions Representative Customer Service and Call Center 101,860 GTQ
Customer Success Manager Customer Service and Call Center 148,300 GTQ
Customer Success Specialist Customer Service and Call Center 98,440 GTQ
Customer Support Agent Customer Service and Call Center 46,840 GTQ
Dispute Resolution Specialist Customer Service and Call Center 78,260 GTQ
Field Service Representative Customer Service and Call Center 47,180 GTQ
Guest Relations Officer Customer Service and Call Center 34,120 GTQ
Guest Service Agent Customer Service and Call Center 36,800 GTQ
Inbound Call Center Representative Customer Service and Call Center 45,200 GTQ
Inbound Sales Representative Customer Service and Call Center 48,200 GTQ
Internet Banking Supervisor Customer Service and Call Center 142,300 GTQ
Lead Administrator Customer Service and Call Center 90,900 GTQ
Logistics Coordinator Customer Service and Call Center 50,560 GTQ
Operations Support Manager Customer Service and Call Center 130,400 GTQ
Real Time Analyst Customer Service and Call Center 88,300 GTQ
Regional Account Manager Customer Service and Call Center 152,000 GTQ
Service Administrator Customer Service and Call Center 73,980 GTQ
Service Delivery Manager Customer Service and Call Center 152,300 GTQ
Service Writer Customer Service and Call Center 37,380 GTQ
Sourcing Assistant Customer Service and Call Center 31,520 GTQ
Telephone Operator Customer Service and Call Center 35,300 GTQ
Vendor Administration Specialist Customer Service and Call Center 56,460 GTQ
Workforce Manager Customer Service and Call Center 94,900 GTQ

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