Average Field Service Representative Salary in Malaysia for 2025

In this article, we will look at the average Field Service Representative salary for 2025 in Malaysia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Malaysian ringgit. To keep things simple, we are using the MYR currency code instead of the currency symbol RM.

How Much Does a Field Service Representative Make in Malaysia?

A Field Service Representative working in Malaysia will typically earn around 31,520 MYR per year, and this can range from the lowest average salary of about 17,560 MYR to the highest average salary of 50,340 MYR.

Average Annual Salary31,520 MYR
Average Monthly Salary2,626 MYR
Average Lowest Salary17,560 MYR
Lowest Monthly Salary1,463 MYR
Average Highest Salary50,340 MYR
Highest Monthly Salary4,195 MYR

These are average salaries for a Field Service Representative in Malaysia and include benefits such as housing and transport. It's also possible for a Field Service Representative to earn more or less than the average salaries shown above.

Field Service Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Field Service Representative Salaries in Malaysia

So we've looked at the average salaries a Field Service Representative will earn in Malaysia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Field Service Representative can earn between 17,560 MYR and 50,340 MYR on average in Malaysia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Field Service Representative in Malaysia is 32,200 MYR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 32,200 MYR, and 50% of the population earn more than 32,200 MYR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Field Service Representative salary in Malaysia, 25% of the population are earning less than 23,380 MYR while 75% of the population earn more than 23,380 MYR.

75% of the population earn less than 37,880 MYR, and 25% of the population earn more than 37,880 MYR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Field Service Representative Salary by Experience Level in Malaysia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Field Service Representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Field Service Representative in Malaysia that has less than two years of experience can expect to earn somewhere in the region of 19,860 MYR.
  • 2 - 5 Years Experience. With two to five years of experience the average Field Service Representative salary would increase to 26,080 MYR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Field Service Representative, the average salary would be 34,480 MYR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 41,180 MYR.
  • 15 - 20 Years Experience. A Field Service Representative with 15 to 20 years of experience can earn an average of 46,720 MYR.
  • 20+ Years Experience. For a Field Service Representative with more than 20 years, the expected average salary increases to 45,600 MYR.

Average Salary by Experience Chart

0-2 Years-
19,860 MYR
2-5 Years+34%
26,080 MYR
5-10 Years+30%
34,480 MYR
10-15 Years+21%
41,180 MYR
15-20 Years+9%
46,720 MYR
20+ Years+5%
45,600 MYR

Field Service Representative Salary by Education Level in Malaysia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Field Service Representative in Malaysia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Field Service Representative in Malaysia with a high school education can earn an average salary of 22,660 MYR.
  • Certificate or Diploma. A Field Service Representative in Malaysia with a certificate or diploma education can earn an average salary of 34,240 MYR.
  • Bachelor's Degree. A Field Service Representative in Malaysia with a bachelor's degree education can earn an average salary of 46,160 MYR.

Average Salary by Education Chart

High School-
22,660 MYR
Certificate or Diploma+43%
34,240 MYR
Bachelor's Degree+38%
46,160 MYR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Malaysia is around 32,900 to 98,800 MYR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Field Service Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Malaysia, a male field service representative will earn an average of 33,440 MYR, while a female field service representative will earn around 34,960 MYR.

This means that a male field service representative earns approximately 4% less than a female field service representative for performing the same job.

Average Salary by Gender Chart in Malaysia

Male-
33,440 MYR
Female+4%
34,960 MYR

Field Service Representative Average Pay Raise in Malaysia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Field Service Representative in Malaysia is around 10% every 17 months.

The national average pay raise across all professions and industries in Malaysia is around 9% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 17 ) × 12  = 7%

What this means is that a Field Service Representative in Malaysia can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Malaysia for 2025

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Malaysia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
4%
Energy-
8%
Information Technology-
3%
Healthcare-
7%
Travel-
2%
Construction-
6%
Education-
1%

Field Service Representative Bonus and Incentive Rates in Malaysia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Field Service Representative is a moderate bonus based job, with 51% of employees reporting at least one bonus in the last 12 months.

49% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus-
51%
No Bonus-
49%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Malaysia earn approximately 11% more than private sector employees in the same role.

Public Sector-
81,960 MYR
Private Sector-11%
73,820 MYR

Salaries for Jobs Similar to a Field Service Representative

In the table below, we have salary information for jobs that are similar to a Field Service Representative in Malaysia.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center35,000 MYR
Account Service RepresentativeCustomer Service and Call Center36,580 MYR
Business Support SpecialistCustomer Service and Call Center49,360 MYR
Call Center AdvisorCustomer Service and Call Center40,140 MYR
Call Center Duty ManagerCustomer Service and Call Center50,340 MYR
Call Center ManagerCustomer Service and Call Center96,680 MYR
Call Center ManagerCustomer Service and Call Center103,200 MYR
Call Center Quality AnalystCustomer Service and Call Center60,400 MYR
Call Center RepresentativeCustomer Service and Call Center28,900 MYR
Call Center RepresentativeCustomer Service and Call Center31,660 MYR
Call Center SchedulerCustomer Service and Call Center37,740 MYR
Call Center Scheduling ManagerCustomer Service and Call Center48,640 MYR
Call Center SupervisorCustomer Service and Call Center41,900 MYR
Call Center Team LeaderCustomer Service and Call Center51,400 MYR
Client Engagement SpecialestCustomer Service and Call Center53,320 MYR
Client ExecutiveCustomer Service and Call Center40,600 MYR
Client Liaison OfficerCustomer Service and Call Center31,540 MYR
Client Relations ManagerCustomer Service and Call Center107,820 MYR
Client Relationship ExecutiveCustomer Service and Call Center100,580 MYR
Client Relationship ManagerCustomer Service and Call Center112,620 MYR
Client Service AnalystCustomer Service and Call Center61,180 MYR
Client Service RepresentativeCustomer Service and Call Center28,860 MYR
Client Strategy SpecialistCustomer Service and Call Center63,500 MYR
Contracts SpecialistCustomer Service and Call Center49,300 MYR
Customer Care OfficerCustomer Service and Call Center31,660 MYR
Customer Care RepresentativeCustomer Service and Call Center31,400 MYR
Customer Center SupervisorCustomer Service and Call Center34,960 MYR
Customer Experience AnalystCustomer Service and Call Center40,560 MYR
Customer Experience ManagerCustomer Service and Call Center105,080 MYR
Customer Experience SpecialistCustomer Service and Call Center65,760 MYR
Customer Fulfillment SpecialistCustomer Service and Call Center62,100 MYR
Customer Insights AnalystCustomer Service and Call Center64,620 MYR
Customer Problem ManagerCustomer Service and Call Center63,480 MYR
Customer Relations ManagerCustomer Service and Call Center109,000 MYR
Customer Relations SpecialistCustomer Service and Call Center60,880 MYR
Customer Sales RepresentativeCustomer Service and Call Center29,160 MYR
Customer Sales SupportCustomer Service and Call Center30,700 MYR
Customer Service AdministrationCustomer Service and Call Center38,140 MYR
Customer Service AdvisorCustomer Service and Call Center65,920 MYR
Customer Service AgentCustomer Service and Call Center31,400 MYR
Customer Service AssociateCustomer Service and Call Center29,600 MYR
Customer Service CoordinatorCustomer Service and Call Center35,300 MYR
Customer Service Country ManagerCustomer Service and Call Center119,500 MYR
Customer Service ExecutiveCustomer Service and Call Center68,900 MYR
Customer Service ManagerCustomer Service and Call Center104,140 MYR
Customer Service OfficerCustomer Service and Call Center31,660 MYR
Customer Service RepresentativeCustomer Service and Call Center31,660 MYR
Customer Service Sales SupportCustomer Service and Call Center30,840 MYR
Customer Service SpecialistCustomer Service and Call Center29,600 MYR
Customer Service SupervisorCustomer Service and Call Center44,720 MYR
Customer Service Team LeaderCustomer Service and Call Center69,540 MYR
Customer Service TrainerCustomer Service and Call Center52,820 MYR
Customer Service Working SupervisorCustomer Service and Call Center50,240 MYR
Customer Solutions RepresentativeCustomer Service and Call Center67,900 MYR
Customer Success ManagerCustomer Service and Call Center98,000 MYR
Customer Success SpecialistCustomer Service and Call Center66,000 MYR
Customer Support AgentCustomer Service and Call Center29,160 MYR
Dispute Resolution SpecialistCustomer Service and Call Center50,660 MYR
Guest Relations OfficerCustomer Service and Call Center23,140 MYR
Guest Service AgentCustomer Service and Call Center23,360 MYR
Inbound Call Center RepresentativeCustomer Service and Call Center28,860 MYR
Inbound Sales RepresentativeCustomer Service and Call Center26,860 MYR
Internet Banking SupervisorCustomer Service and Call Center92,680 MYR
Lead AdministratorCustomer Service and Call Center60,600 MYR
Logistics CoordinatorCustomer Service and Call Center33,120 MYR
Operations Support ManagerCustomer Service and Call Center92,900 MYR
Real Time AnalystCustomer Service and Call Center57,800 MYR
Regional Account ManagerCustomer Service and Call Center101,900 MYR
Service AdministratorCustomer Service and Call Center43,800 MYR
Service Delivery ManagerCustomer Service and Call Center107,680 MYR
Service WriterCustomer Service and Call Center25,160 MYR
Sourcing AssistantCustomer Service and Call Center19,060 MYR
Telephone OperatorCustomer Service and Call Center23,660 MYR
Vendor Administration SpecialistCustomer Service and Call Center36,700 MYR
Workforce ManagerCustomer Service and Call Center64,620 MYR

Salary Comparison by City

If you want to compare salaries with different cities in Malaysia, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Ampang28,660 MYR
Ipoh33,980 MYR
Johor Bahru31,520 MYR
Klang29,840 MYR
Kota Kinabalu31,940 MYR
Kuala Lumpur36,800 MYR
Kuching30,700 MYR
Petaling Jaya35,340 MYR
Shah Alam35,500 MYR
Subang Jaya31,080 MYR

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