Average Customer Center Supervisor Salary in Malaysia for 2024

In this article, we will look at the average Customer Center Supervisor salary for 2024 in Malaysia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Malaysian ringgit. To keep things simple, we are using the MYR currency code instead of the currency symbol RM.

How Much Does a Customer Center Supervisor Make in Malaysia?

A Customer Center Supervisor working in Malaysia will typically earn around 34,960 MYR per year, and this can range from the lowest average salary of about 17,760 MYR to the highest average salary of 53,860 MYR.

Average Annual Salary
34,960 MYR
Average Monthly Salary
2,913 MYR

Lowest Annual Salary
17,760 MYR
Lowest Monthly Salary
1,480 MYR

Highest Annual Salary
53,860 MYR
Highest Monthly Salary
4,488 MYR

These are average salaries for a Customer Center Supervisor in Malaysia and include benefits such as housing and transport. It's also possible for a Customer Center Supervisor to earn more or less than the average salaries shown above.

Customer Center Supervisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Center Supervisor Salaries in Malaysia

So we've looked at the average salaries a Customer Center Supervisor will earn in Malaysia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Center Supervisor can earn between 17,760 MYR and 53,860 MYR on average in Malaysia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Center Supervisor in Malaysia is 31,520 MYR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 31,520 MYR, and 50% of the population earn more than 31,520 MYR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Center Supervisor salary in Malaysia, 25% of the population are earning less than 22,420 MYR while 75% of the population earn more than 22,420 MYR.

75% of the population earn less than 39,560 MYR, and 25% of the population earn more than 39,560 MYR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Center Supervisor Salary by Experience Level in Malaysia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer center supervisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Center Supervisor in Malaysia that has less than two years of experience can expect to earn somewhere in the region of 21,400 MYR.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Center Supervisor salary would increase to 24,200 MYR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Center Supervisor, the average salary would be 36,800 MYR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 43,340 MYR.
  • 15 - 20 Years Experience. A Customer Center Supervisor with 15 to 20 years of experience can earn an average of 48,140 MYR.
  • 20+ Years Experience. For a Customer Center Supervisor with more than 20 years, the expected average salary increases to 48,300 MYR.

Average Salary by Experience Chart

0-2 Years
21,400 MYR
2-5 Years +23%
24,200 MYR
5-10 Years +42%
36,800 MYR
10-15 Years +17%
43,340 MYR
15-20 Years +10%
48,140 MYR
20+ Years +6%
48,300 MYR

Customer Center Supervisor Salary by Education Level in Malaysia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Center Supervisor in Malaysia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Center Supervisor in Malaysia with a high school education can earn an average salary of 24,860 MYR.

  • Certificate or Diploma. A Customer Center Supervisor in Malaysia with a certificate or diploma education can earn an average salary of 27,020 MYR.

  • Bachelor's Degree. A Customer Center Supervisor in Malaysia with a bachelor's degree education can earn an average salary of 36,700 MYR.

  • Master's Degree. A Customer Center Supervisor in Malaysia with a master's degree education can earn an average salary of 48,300 MYR.

Average Salary by Education Chart

High School
24,860 MYR
Certificate or Diploma +13%
27,020 MYR
Bachelor's Degree +31%
36,700 MYR
Master's Degree +32%
48,300 MYR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Malaysia is around 32,900 to 98,800 MYR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Center Supervisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Malaysia, a male customer center supervisor will earn an average of 34,380 MYR, while a female customer center supervisor will earn around 31,040 MYR.

This means that a male customer center supervisor earns approximately 11% more than a female customer center supervisor for performing the same job.

Average Salary by Gender Chart in Malaysia

Male
34,380 MYR
Female -11%
31,040 MYR

Customer Center Supervisor Average Pay Raise in Malaysia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Center Supervisor in Malaysia is around 10% every 17 months.

The national average pay raise across all professions and industries in Malaysia is around 9% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 17 ) × 12  = 7%

What this means is that a Customer Center Supervisor in Malaysia can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Malaysia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Malaysia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Customer Center Supervisor Bonus and Incentive Rates in Malaysia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Center Supervisor is a moderate bonus based job, with 50% of employees reporting at least one bonus in the last 12 months.

50% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
50%
No Bonus
50%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Malaysia earn approximately 11% more than private sector employees in the same role.

Public Sector
81,960 MYR
Private Sector -11%
73,820 MYR

Salaries for Jobs Similar to a Customer Center Supervisor

In the table below, we have salary information for jobs that are similar to a Customer Center Supervisor in Malaysia.

Job Title Category Salary
Account Representative Customer Service and Call Center 35,000 MYR
Account Service Representative Customer Service and Call Center 36,580 MYR
Business Support Specialist Customer Service and Call Center 49,360 MYR
Call Center Advisor Customer Service and Call Center 40,140 MYR
Call Center Duty Manager Customer Service and Call Center 50,340 MYR
Call Center Manager Customer Service and Call Center 96,680 MYR
Call Center Manager Customer Service and Call Center 103,200 MYR
Call Center Quality Analyst Customer Service and Call Center 60,400 MYR
Call Center Representative Customer Service and Call Center 28,900 MYR
Call Center Representative Customer Service and Call Center 31,660 MYR
Call Center Scheduler Customer Service and Call Center 37,740 MYR
Call Center Scheduling Manager Customer Service and Call Center 48,640 MYR
Call Center Supervisor Customer Service and Call Center 41,900 MYR
Call Center Team Leader Customer Service and Call Center 51,400 MYR
Client Engagement Specialest Customer Service and Call Center 53,320 MYR
Client Executive Customer Service and Call Center 40,600 MYR
Client Liaison Officer Customer Service and Call Center 31,540 MYR
Client Relations Manager Customer Service and Call Center 107,820 MYR
Client Relationship Executive Customer Service and Call Center 100,580 MYR
Client Relationship Manager Customer Service and Call Center 112,620 MYR
Client Service Analyst Customer Service and Call Center 61,180 MYR
Client Service Representative Customer Service and Call Center 28,860 MYR
Client Strategy Specialist Customer Service and Call Center 63,500 MYR
Contracts Specialist Customer Service and Call Center 49,300 MYR
Customer Care Officer Customer Service and Call Center 31,660 MYR
Customer Care Representative Customer Service and Call Center 31,400 MYR
Customer Experience Analyst Customer Service and Call Center 40,560 MYR
Customer Experience Manager Customer Service and Call Center 105,080 MYR
Customer Experience Specialist Customer Service and Call Center 65,760 MYR
Customer Fulfillment Specialist Customer Service and Call Center 62,100 MYR
Customer Insights Analyst Customer Service and Call Center 64,620 MYR
Customer Problem Manager Customer Service and Call Center 63,480 MYR
Customer Relations Manager Customer Service and Call Center 109,000 MYR
Customer Relations Specialist Customer Service and Call Center 60,880 MYR
Customer Sales Representative Customer Service and Call Center 29,160 MYR
Customer Sales Support Customer Service and Call Center 30,700 MYR
Customer Service Administration Customer Service and Call Center 38,140 MYR
Customer Service Advisor Customer Service and Call Center 65,920 MYR
Customer Service Agent Customer Service and Call Center 31,400 MYR
Customer Service Associate Customer Service and Call Center 29,600 MYR
Customer Service Coordinator Customer Service and Call Center 35,300 MYR
Customer Service Country Manager Customer Service and Call Center 119,500 MYR
Customer Service Executive Customer Service and Call Center 68,900 MYR
Customer Service Manager Customer Service and Call Center 104,140 MYR
Customer Service Officer Customer Service and Call Center 31,660 MYR
Customer Service Representative Customer Service and Call Center 31,660 MYR
Customer Service Sales Support Customer Service and Call Center 30,840 MYR
Customer Service Specialist Customer Service and Call Center 29,600 MYR
Customer Service Supervisor Customer Service and Call Center 44,720 MYR
Customer Service Team Leader Customer Service and Call Center 69,540 MYR
Customer Service Trainer Customer Service and Call Center 52,820 MYR
Customer Service Working Supervisor Customer Service and Call Center 50,240 MYR
Customer Solutions Representative Customer Service and Call Center 67,900 MYR
Customer Success Manager Customer Service and Call Center 98,000 MYR
Customer Success Specialist Customer Service and Call Center 66,000 MYR
Customer Support Agent Customer Service and Call Center 29,160 MYR
Dispute Resolution Specialist Customer Service and Call Center 50,660 MYR
Field Service Representative Customer Service and Call Center 31,520 MYR
Guest Relations Officer Customer Service and Call Center 23,140 MYR
Guest Service Agent Customer Service and Call Center 23,360 MYR
Inbound Call Center Representative Customer Service and Call Center 28,860 MYR
Inbound Sales Representative Customer Service and Call Center 26,860 MYR
Internet Banking Supervisor Customer Service and Call Center 92,680 MYR
Lead Administrator Customer Service and Call Center 60,600 MYR
Logistics Coordinator Customer Service and Call Center 33,120 MYR
Operations Support Manager Customer Service and Call Center 92,900 MYR
Real Time Analyst Customer Service and Call Center 57,800 MYR
Regional Account Manager Customer Service and Call Center 101,900 MYR
Service Administrator Customer Service and Call Center 43,800 MYR
Service Delivery Manager Customer Service and Call Center 107,680 MYR
Service Writer Customer Service and Call Center 25,160 MYR
Sourcing Assistant Customer Service and Call Center 19,060 MYR
Telephone Operator Customer Service and Call Center 23,660 MYR
Vendor Administration Specialist Customer Service and Call Center 36,700 MYR
Workforce Manager Customer Service and Call Center 64,620 MYR

Salary Comparison by City

If you want to compare salaries with different cities in Malaysia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Ampang 35,500 MYR
Ipoh 36,720 MYR
Johor Bahru 39,640 MYR
Klang 30,700 MYR
Kota Kinabalu 36,020 MYR
Kuala Lumpur 38,340 MYR
Kuching 34,480 MYR
Petaling Jaya 39,640 MYR
Shah Alam 40,420 MYR
Subang Jaya 35,560 MYR

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