Average Telephone Operator Salary in Frankfurt, Germany for 2026

In this article, we will look at the average Telephone Operator salary for 2026 in Frankfurt and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Euro. To keep things simple, we are using the EUR currency code instead of the currency symbol .

How Much Does a Telephone Operator Make in Frankfurt?

A Telephone Operator working in Frankfurt will typically earn around 14,620 EUR per year, and this can range from the lowest average salary of about 6,760 EUR to the highest average salary of 21,100 EUR.

Average Annual Salary14,620 EUR
Average Monthly Salary1,218 EUR
Average Lowest Salary6,760 EUR
Lowest Monthly Salary563 EUR
Average Highest Salary21,100 EUR
Highest Monthly Salary1,758 EUR

These are average salaries for a Telephone Operator in Frankfurt and include benefits such as housing and transport. It's also possible for a Telephone Operator to earn more or less than the average salaries shown above.

Telephone Operator salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Telephone Operator Salaries in Frankfurt

So we've looked at the average salaries a Telephone Operator will earn in Frankfurt. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Telephone Operator can earn between 6,760 EUR and 21,100 EUR on average in Frankfurt. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Telephone Operator in Frankfurt is 13,540 EUR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 13,540 EUR, and 50% of the population earn more than 13,540 EUR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Telephone Operator salary in Frankfurt, 25% of the population are earning less than 7,080 EUR while 75% of the population earn more than 7,080 EUR.

75% of the population earn less than 15,760 EUR, and 25% of the population earn more than 15,760 EUR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Telephone Operator Salary by Experience Level in Frankfurt

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Telephone Operator salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Telephone Operator in Frankfurt that has less than two years of experience can expect to earn somewhere in the region of 8,420 EUR.
  • 2 - 5 Years Experience. With two to five years of experience the average Telephone Operator salary would increase to 9,960 EUR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Telephone Operator, the average salary would be 11,880 EUR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 18,260 EUR.
  • 15 - 20 Years Experience. A Telephone Operator with 15 to 20 years of experience can earn an average of 19,220 EUR.
  • 20+ Years Experience. For a Telephone Operator with more than 20 years, the expected average salary increases to 18,280 EUR.

Average Salary by Experience Chart

0-2 Years-
8,420 EUR
2-5 Years+34%
9,960 EUR
5-10 Years+30%
11,880 EUR
10-15 Years+21%
18,260 EUR
15-20 Years+9%
19,220 EUR
20+ Years+5%
18,280 EUR

Telephone Operator Salary by Education Level in Frankfurt

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Telephone Operator in Frankfurt based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Telephone Operator in Frankfurt with a high school education can earn an average salary of 8,560 EUR.
  • Certificate or Diploma. A Telephone Operator in Frankfurt with a certificate or diploma education can earn an average salary of 14,540 EUR.
  • Bachelor's Degree. A Telephone Operator in Frankfurt with a bachelor's degree education can earn an average salary of 16,980 EUR.

Average Salary by Education Chart

High School-
8,560 EUR
Certificate or Diploma+43%
14,540 EUR
Bachelor's Degree+38%
16,980 EUR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Germany is around 19,100 to 57,200 EUR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Telephone Operator Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Frankfurt, a male telephone operator will earn an average of 12,620 EUR, while a female telephone operator will earn around 13,540 EUR.

This means that a male telephone operator earns approximately 7% less than a female telephone operator for performing the same job.

Average Salary by Gender Chart in Frankfurt

Male-
12,620 EUR
Female+7%
13,540 EUR

Telephone Operator Average Pay Raise in Frankfurt

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Telephone Operator in Frankfurt is around 9% every 16 months.

The national average pay raise across all professions and industries in Germany is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 16 ) × 12  = 7%

What this means is that a Telephone Operator in Frankfurt can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Frankfurt for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Germany.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
9%
Energy-
9%
Information Technology-
9%
Healthcare-
9%
Travel-
9%
Construction-
9%
Education-
9%

Telephone Operator Bonus and Incentive Rates in Frankfurt

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Telephone Operator is a low bonus based job, with 35% of employees reporting at least one bonus in the last 12 months.

65% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 0% to 4%.

Received Bonus-
35%
No Bonus-
65%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Germany earn approximately 8% more than private sector employees in the same role.

Public Sector-
48,200 EUR
Private Sector-8%
44,540 EUR

Salaries for Jobs Similar to a Telephone Operator

In the table below, we have salary information for jobs that are similar to a Telephone Operator in Frankfurt.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center19,480 EUR
Account Service RepresentativeCustomer Service and Call Center21,020 EUR
Business Support SpecialistCustomer Service and Call Center28,900 EUR
Call Center AdvisorCustomer Service and Call Center20,000 EUR
Call Center Duty ManagerCustomer Service and Call Center28,680 EUR
Call Center ManagerCustomer Service and Call Center52,180 EUR
Call Center ManagerCustomer Service and Call Center58,440 EUR
Call Center Quality AnalystCustomer Service and Call Center33,520 EUR
Call Center RepresentativeCustomer Service and Call Center16,720 EUR
Call Center SchedulerCustomer Service and Call Center18,900 EUR
Call Center Scheduling ManagerCustomer Service and Call Center29,040 EUR
Call Center SupervisorCustomer Service and Call Center22,420 EUR
Call Center Team LeaderCustomer Service and Call Center26,660 EUR
Client Engagement SpecialestCustomer Service and Call Center28,680 EUR
Client ExecutiveCustomer Service and Call Center25,220 EUR
Client Liaison OfficerCustomer Service and Call Center17,260 EUR
Client Relations ManagerCustomer Service and Call Center59,380 EUR
Client Relationship ExecutiveCustomer Service and Call Center55,940 EUR
Client Relationship ManagerCustomer Service and Call Center58,720 EUR
Client Service AnalystCustomer Service and Call Center34,960 EUR
Client Service RepresentativeCustomer Service and Call Center15,380 EUR
Client Strategy SpecialistCustomer Service and Call Center34,960 EUR
Contracts SpecialistCustomer Service and Call Center25,440 EUR
Customer Care OfficerCustomer Service and Call Center16,400 EUR
Customer Care RepresentativeCustomer Service and Call Center17,620 EUR
Customer Center SupervisorCustomer Service and Call Center19,860 EUR
Customer Experience AnalystCustomer Service and Call Center20,500 EUR
Customer Experience ManagerCustomer Service and Call Center59,480 EUR
Customer Experience SpecialistCustomer Service and Call Center38,060 EUR
Customer Fulfillment SpecialistCustomer Service and Call Center35,300 EUR
Customer Insights AnalystCustomer Service and Call Center34,360 EUR
Customer Problem ManagerCustomer Service and Call Center36,020 EUR
Customer Relations ManagerCustomer Service and Call Center60,340 EUR
Customer Relations SpecialistCustomer Service and Call Center35,300 EUR
Customer Sales RepresentativeCustomer Service and Call Center18,260 EUR
Customer Sales SupportCustomer Service and Call Center16,720 EUR
Customer Service AdministrationCustomer Service and Call Center20,500 EUR
Customer Service AdvisorCustomer Service and Call Center39,640 EUR
Customer Service AgentCustomer Service and Call Center18,780 EUR
Customer Service AssociateCustomer Service and Call Center16,340 EUR
Customer Service CoordinatorCustomer Service and Call Center21,100 EUR
Customer Service Country ManagerCustomer Service and Call Center67,020 EUR
Customer Service ExecutiveCustomer Service and Call Center37,800 EUR
Customer Service ManagerCustomer Service and Call Center57,320 EUR
Customer Service ManagerCustomer Service and Call Center58,520 EUR
Customer Service OfficerCustomer Service and Call Center17,620 EUR
Customer Service RepresentativeCustomer Service and Call Center16,340 EUR
Customer Service Sales SupportCustomer Service and Call Center14,820 EUR
Customer Service SpecialistCustomer Service and Call Center16,880 EUR
Customer Service SupervisorCustomer Service and Call Center25,940 EUR
Customer Service Team LeaderCustomer Service and Call Center37,740 EUR
Customer Service TrainerCustomer Service and Call Center32,020 EUR
Customer Service Working SupervisorCustomer Service and Call Center28,820 EUR
Customer Solutions RepresentativeCustomer Service and Call Center38,680 EUR
Customer Success ManagerCustomer Service and Call Center54,560 EUR
Customer Success SpecialistCustomer Service and Call Center35,300 EUR
Customer Support AgentCustomer Service and Call Center15,300 EUR
Dispute Resolution SpecialistCustomer Service and Call Center30,700 EUR
Field Service RepresentativeCustomer Service and Call Center19,640 EUR
Guest Relations OfficerCustomer Service and Call Center13,700 EUR
Guest Service AgentCustomer Service and Call Center13,780 EUR
Inbound Call Center RepresentativeCustomer Service and Call Center17,620 EUR
Inbound Sales RepresentativeCustomer Service and Call Center14,140 EUR
Internet Banking SupervisorCustomer Service and Call Center52,540 EUR
Lead AdministratorCustomer Service and Call Center35,300 EUR
Logistics CoordinatorCustomer Service and Call Center18,780 EUR
Operations Support ManagerCustomer Service and Call Center50,560 EUR
Real Time AnalystCustomer Service and Call Center31,980 EUR
Regional Account ManagerCustomer Service and Call Center57,360 EUR
Service AdministratorCustomer Service and Call Center27,020 EUR
Service Delivery ManagerCustomer Service and Call Center55,580 EUR
Service WriterCustomer Service and Call Center12,240 EUR
Sourcing AssistantCustomer Service and Call Center12,520 EUR
Vendor Administration SpecialistCustomer Service and Call Center19,060 EUR
Workforce ManagerCustomer Service and Call Center36,160 EUR

Salary Comparison by City

If you want to compare salaries with different cities in Germany, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Berlin13,560 EUR
Bremen10,980 EUR
Dortmund12,620 EUR
Dresden12,180 EUR
Dusseldorf13,900 EUR
Essen12,120 EUR
Hamburg12,620 EUR
Hannover12,520 EUR
Koln13,960 EUR
Leipzig12,200 EUR
Munchen11,880 EUR
Nurnberg10,000 EUR
Stuttgart13,540 EUR

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