Average Service Delivery Manager Salary in Washington D.C., United States for 2025

In this article, we will look at the average Service Delivery Manager salary for 2025 in Washington D.C. and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the United States dollar. To keep things simple, we are using the USD currency code instead of the currency symbol $.

How Much Does a Service Delivery Manager Make in Washington D.C.?

A Service Delivery Manager working in Washington D.C. will typically earn around 125,400 USD per year, and this can range from the lowest average salary of about 63,900 USD to the highest average salary of 192,600 USD.

Average Annual Salary125,400 USD
Average Monthly Salary10,450 USD
Average Lowest Salary63,900 USD
Lowest Monthly Salary5,325 USD
Average Highest Salary192,600 USD
Highest Monthly Salary16,050 USD

These are average salaries for a Service Delivery Manager in Washington D.C. and include benefits such as housing and transport. It's also possible for a Service Delivery Manager to earn more or less than the average salaries shown above.

Service Delivery Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Service Delivery Manager Salaries in Washington D.C.

So we've looked at the average salaries a Service Delivery Manager will earn in Washington D.C.. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Service Delivery Manager can earn between 63,900 USD and 192,600 USD on average in Washington D.C.. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Service Delivery Manager in Washington D.C. is 123,000 USD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 123,000 USD, and 50% of the population earn more than 123,000 USD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Service Delivery Manager salary in Washington D.C., 25% of the population are earning less than 83,200 USD while 75% of the population earn more than 83,200 USD.

75% of the population earn less than 152,700 USD, and 25% of the population earn more than 152,700 USD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Service Delivery Manager Salary by Experience Level in Washington D.C.

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Service Delivery Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Service Delivery Manager in Washington D.C. that has less than two years of experience can expect to earn somewhere in the region of 69,200 USD.
  • 2 - 5 Years Experience. With two to five years of experience the average Service Delivery Manager salary would increase to 94,300 USD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Service Delivery Manager, the average salary would be 128,400 USD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 157,600 USD.
  • 15 - 20 Years Experience. A Service Delivery Manager with 15 to 20 years of experience can earn an average of 169,700 USD.
  • 20+ Years Experience. For a Service Delivery Manager with more than 20 years, the expected average salary increases to 184,700 USD.

Average Salary by Experience Chart

0-2 Years-
69,200 USD
2-5 Years+31%
94,300 USD
5-10 Years+40%
128,400 USD
10-15 Years+20%
157,600 USD
15-20 Years+9%
169,700 USD
20+ Years+8%
184,700 USD

Service Delivery Manager Salary by Education Level in Washington D.C.

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Service Delivery Manager in Washington D.C. based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Service Delivery Manager in Washington D.C. with a high school education can earn an average salary of 84,800 USD.
  • Certificate or Diploma. A Service Delivery Manager in Washington D.C. with a certificate or diploma education can earn an average salary of 99,100 USD.
  • Bachelor's Degree. A Service Delivery Manager in Washington D.C. with a bachelor's degree education can earn an average salary of 139,100 USD.
  • Master's Degree. A Service Delivery Manager in Washington D.C. with a master's degree education can earn an average salary of 175,100 USD.

Average Salary by Education Chart

High School-
84,800 USD
Certificate or Diploma+15%
99,100 USD
Bachelor's Degree+41%
139,100 USD
Master's Degree+29%
175,100 USD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in United States is around 39,500 to 118,000 USD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Service Delivery Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Washington D.C., a male service delivery manager will earn an average of 127,600 USD, while a female service delivery manager will earn around 124,500 USD.

This means that a male service delivery manager earns approximately 2% more than a female service delivery manager for performing the same job.

Average Salary by Gender Chart in Washington D.C.

Male-
127,600 USD
Female-2%
124,500 USD

Service Delivery Manager Average Pay Raise in Washington D.C.

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Service Delivery Manager in Washington D.C. is around 11% every 18 months.

The national average pay raise across all professions and industries in United States is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Service Delivery Manager in Washington D.C. can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Washington D.C. for 2025

In the chart below, you can see the average annual pay raise percentages for each of the major industries in United States.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
4%
Energy-
8%
Information Technology-
3%
Healthcare-
7%
Travel-
2%
Construction-
6%
Education-
1%

Service Delivery Manager Bonus and Incentive Rates in Washington D.C.

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Service Delivery Manager is a high bonus based job, with 82% of employees reporting at least one bonus in the last 12 months.

18% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 8%.

Received Bonus-
82%
No Bonus-
18%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in United States earn approximately 6% more than private sector employees in the same role.

Public Sector-
98,800 USD
Private Sector-6%
93,100 USD

Salaries for Jobs Similar to a Service Delivery Manager

In the table below, we have salary information for jobs that are similar to a Service Delivery Manager in Washington D.C..

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center40,700 USD
Account Service RepresentativeCustomer Service and Call Center43,800 USD
Business Support SpecialistCustomer Service and Call Center61,500 USD
Call Center AdvisorCustomer Service and Call Center45,200 USD
Call Center Duty ManagerCustomer Service and Call Center66,700 USD
Call Center ManagerCustomer Service and Call Center114,600 USD
Call Center ManagerCustomer Service and Call Center119,700 USD
Call Center Quality AnalystCustomer Service and Call Center68,200 USD
Call Center RepresentativeCustomer Service and Call Center35,300 USD
Call Center RepresentativeCustomer Service and Call Center38,100 USD
Call Center SchedulerCustomer Service and Call Center42,300 USD
Call Center Scheduling ManagerCustomer Service and Call Center56,900 USD
Call Center SupervisorCustomer Service and Call Center49,300 USD
Call Center Team LeaderCustomer Service and Call Center62,600 USD
Client Engagement SpecialestCustomer Service and Call Center66,700 USD
Client ExecutiveCustomer Service and Call Center52,300 USD
Client Liaison OfficerCustomer Service and Call Center33,000 USD
Client Relations ManagerCustomer Service and Call Center130,500 USD
Client Relationship ExecutiveCustomer Service and Call Center121,800 USD
Client Relationship ManagerCustomer Service and Call Center130,400 USD
Client Service AnalystCustomer Service and Call Center73,200 USD
Client Service RepresentativeCustomer Service and Call Center34,400 USD
Client Strategy SpecialistCustomer Service and Call Center75,400 USD
Contracts SpecialistCustomer Service and Call Center57,900 USD
Customer Care OfficerCustomer Service and Call Center38,700 USD
Customer Care RepresentativeCustomer Service and Call Center35,000 USD
Customer Center SupervisorCustomer Service and Call Center42,800 USD
Customer Experience AnalystCustomer Service and Call Center42,700 USD
Customer Experience ManagerCustomer Service and Call Center130,500 USD
Customer Experience SpecialistCustomer Service and Call Center81,000 USD
Customer Fulfillment SpecialistCustomer Service and Call Center74,700 USD
Customer Insights AnalystCustomer Service and Call Center75,000 USD
Customer Problem ManagerCustomer Service and Call Center77,000 USD
Customer Relations ManagerCustomer Service and Call Center132,000 USD
Customer Relations SpecialistCustomer Service and Call Center74,200 USD
Customer Sales RepresentativeCustomer Service and Call Center34,000 USD
Customer Sales SupportCustomer Service and Call Center37,300 USD
Customer Service AdministrationCustomer Service and Call Center45,700 USD
Customer Service AdvisorCustomer Service and Call Center81,700 USD
Customer Service AgentCustomer Service and Call Center38,100 USD
Customer Service AssociateCustomer Service and Call Center35,300 USD
Customer Service CoordinatorCustomer Service and Call Center43,200 USD
Customer Service Country ManagerCustomer Service and Call Center142,300 USD
Customer Service ExecutiveCustomer Service and Call Center87,900 USD
Customer Service ManagerCustomer Service and Call Center125,400 USD
Customer Service ManagerCustomer Service and Call Center130,400 USD
Customer Service OfficerCustomer Service and Call Center35,400 USD
Customer Service RepresentativeCustomer Service and Call Center35,500 USD
Customer Service Sales SupportCustomer Service and Call Center36,600 USD
Customer Service SpecialistCustomer Service and Call Center35,100 USD
Customer Service SupervisorCustomer Service and Call Center58,600 USD
Customer Service Team LeaderCustomer Service and Call Center83,700 USD
Customer Service TrainerCustomer Service and Call Center69,200 USD
Customer Service Working SupervisorCustomer Service and Call Center62,500 USD
Customer Solutions RepresentativeCustomer Service and Call Center80,500 USD
Customer Success ManagerCustomer Service and Call Center125,400 USD
Customer Success SpecialistCustomer Service and Call Center79,600 USD
Customer Support AgentCustomer Service and Call Center36,400 USD
Dispute Resolution SpecialistCustomer Service and Call Center66,000 USD
Field Service RepresentativeCustomer Service and Call Center39,500 USD
Guest Relations OfficerCustomer Service and Call Center29,600 USD
Guest Service AgentCustomer Service and Call Center30,800 USD
Inbound Call Center RepresentativeCustomer Service and Call Center36,000 USD
Inbound Sales RepresentativeCustomer Service and Call Center38,700 USD
Internet Banking SupervisorCustomer Service and Call Center119,700 USD
Lead AdministratorCustomer Service and Call Center73,300 USD
Logistics CoordinatorCustomer Service and Call Center41,000 USD
Operations Support ManagerCustomer Service and Call Center112,700 USD
Real Time AnalystCustomer Service and Call Center71,100 USD
Regional Account ManagerCustomer Service and Call Center123,000 USD
Service AdministratorCustomer Service and Call Center59,100 USD
Service WriterCustomer Service and Call Center30,000 USD
Sourcing AssistantCustomer Service and Call Center26,600 USD
Telephone OperatorCustomer Service and Call Center27,200 USD
Vendor Administration SpecialistCustomer Service and Call Center45,000 USD
Workforce ManagerCustomer Service and Call Center78,200 USD

Salary Comparison by City

If you want to compare salaries with different cities in United States, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Atlanta114,300 USD
Austin130,450 USD
Baltimore118,700 USD
Boston126,550 USD
Bristol98,550 USD
Chicago144,250 USD
Cincinnati104,850 USD
Cleveland108,800 USD
Dallas140,500 USD
Denver123,950 USD
Detroit126,550 USD
Honolulu100,400 USD
Houston141,300 USD
Indianapolis130,400 USD
Iowa City100,800 USD
Jacksonville129,300 USD
Kansas City118,400 USD
Kent102,150 USD
Las Vegas123,750 USD
Long Beach113,050 USD
Los Angeles147,500 USD
Memphis126,800 USD
Miami115,250 USD
Minneapolis111,250 USD
New Orleans110,200 USD
New York142,900 USD
Oakland115,250 USD
Oklahoma City116,350 USD
Orlando104,850 USD
Philadelphia136,350 USD
Phoenix138,200 USD
Sacramento117,300 USD
San Antonio141,250 USD
San Diego131,250 USD
San Francisco129,400 USD
San Jose135,550 USD
Seattle127,600 USD
Tampa109,700 USD
Vancouver106,550 USD

Salary Comparison by State

The table below includes links to the average salary for each state in United States.

StateAverage Salary
Alabama130,500 USD
Alaska111,550 USD
Arizona134,600 USD
Arkansas114,300 USD
California131,550 USD
Colorado126,350 USD
Connecticut121,800 USD
Delaware111,550 USD
District of Columbia110,200 USD
Florida133,900 USD
Georgia132,350 USD
Hawaii113,300 USD
Idaho112,700 USD
Illinois132,600 USD
Indiana130,200 USD
Iowa122,400 USD
Kansas120,800 USD
Kentucky124,700 USD
Louisiana116,350 USD
Maine111,900 USD
Maryland129,100 USD
Massachusetts127,650 USD
Michigan130,850 USD
Minnesota124,700 USD
Mississippi123,150 USD
Missouri130,100 USD
Montana108,600 USD
Nebraska113,150 USD
Nevada113,650 USD
New Hampshire115,650 USD
New Jersey132,300 USD
New Mexico117,300 USD
New York134,300 USD
North Carolina126,800 USD
North Dakota107,000 USD
Ohio131,250 USD
Oklahoma119,450 USD
Oregon119,400 USD
Pennsylvania139,900 USD
Rhode Island114,550 USD
South Carolina126,450 USD
South Dakota107,500 USD
Tennessee123,400 USD
Texas139,600 USD
Utah115,600 USD
Vermont107,950 USD
Virginia131,450 USD
Washington129,600 USD
West Virginia120,050 USD
Wisconsin125,600 USD
Wyoming105,800 USD

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