Average Service Delivery Manager Salary in Nampula, Mozambique for 2026

In this article, we will look at the average Service Delivery Manager salary for 2026 in Nampula and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mozambican metical. To keep things simple, we are using the MZN currency code instead of the currency symbol MT.

How Much Does a Service Delivery Manager Make in Nampula?

A Service Delivery Manager working in Nampula will typically earn around 545,300 MZN per year, and this can range from the lowest average salary of about 253,400 MZN to the highest average salary of 868,400 MZN.

Average Annual Salary545,300 MZN
Average Monthly Salary45,441 MZN
Average Lowest Salary253,400 MZN
Lowest Monthly Salary21,116 MZN
Average Highest Salary868,400 MZN
Highest Monthly Salary72,366 MZN

These are average salaries for a Service Delivery Manager in Nampula and include benefits such as housing and transport. It's also possible for a Service Delivery Manager to earn more or less than the average salaries shown above.

Service Delivery Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Service Delivery Manager Salaries in Nampula

So we've looked at the average salaries a Service Delivery Manager will earn in Nampula. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Service Delivery Manager can earn between 253,400 MZN and 868,400 MZN on average in Nampula. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Service Delivery Manager in Nampula is 590,200 MZN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 590,200 MZN, and 50% of the population earn more than 590,200 MZN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Service Delivery Manager salary in Nampula, 25% of the population are earning less than 378,800 MZN while 75% of the population earn more than 378,800 MZN.

75% of the population earn less than 786,600 MZN, and 25% of the population earn more than 786,600 MZN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Service Delivery Manager Salary by Experience Level in Nampula

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Service Delivery Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Service Delivery Manager in Nampula that has less than two years of experience can expect to earn somewhere in the region of 283,700 MZN.
  • 2 - 5 Years Experience. With two to five years of experience the average Service Delivery Manager salary would increase to 383,300 MZN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Service Delivery Manager, the average salary would be 563,000 MZN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 687,100 MZN.
  • 15 - 20 Years Experience. A Service Delivery Manager with 15 to 20 years of experience can earn an average of 747,400 MZN.
  • 20+ Years Experience. For a Service Delivery Manager with more than 20 years, the expected average salary increases to 810,200 MZN.

Average Salary by Experience Chart

0-2 Years-
283,700 MZN
2-5 Years+34%
383,300 MZN
5-10 Years+48%
563,000 MZN
10-15 Years+22%
687,100 MZN
15-20 Years+9%
747,400 MZN
20+ Years+8%
810,200 MZN

Service Delivery Manager Salary by Education Level in Nampula

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Service Delivery Manager in Nampula based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Service Delivery Manager in Nampula with a high school education can earn an average salary of 352,000 MZN.
  • Certificate or Diploma. A Service Delivery Manager in Nampula with a certificate or diploma education can earn an average salary of 412,000 MZN.
  • Bachelor's Degree. A Service Delivery Manager in Nampula with a bachelor's degree education can earn an average salary of 596,800 MZN.
  • Master's Degree. A Service Delivery Manager in Nampula with a master's degree education can earn an average salary of 781,200 MZN.

Average Salary by Education Chart

High School-
352,000 MZN
Certificate or Diploma+18%
412,000 MZN
Bachelor's Degree+45%
596,800 MZN
Master's Degree+31%
781,200 MZN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Mozambique is around 201,000 to 603,000 MZN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Service Delivery Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Nampula, a male service delivery manager will earn an average of 610,100 MZN, while a female service delivery manager will earn around 553,800 MZN.

This means that a male service delivery manager earns approximately 10% more than a female service delivery manager for performing the same job.

Average Salary by Gender Chart in Nampula

Male-
610,100 MZN
Female-10%
553,800 MZN

Service Delivery Manager Average Pay Raise in Nampula

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Service Delivery Manager in Nampula is around 7% every 31 months.

The national average pay raise across all professions and industries in Mozambique is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 31 ) × 12  = 3%

What this means is that a Service Delivery Manager in Nampula can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Nampula for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mozambique.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
3%
Energy-
6%
Information Technology-
9%
Healthcare-
3%
Travel-
6%
Construction-
9%
Education-
3%

Service Delivery Manager Bonus and Incentive Rates in Nampula

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Service Delivery Manager is a moderate bonus based job, with 64% of employees reporting at least one bonus in the last 12 months.

36% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus-
64%
No Bonus-
36%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mozambique earn approximately 14% more than private sector employees in the same role.

Public Sector-
522,700 MZN
Private Sector-14%
459,700 MZN

Salaries for Jobs Similar to a Service Delivery Manager

In the table below, we have salary information for jobs that are similar to a Service Delivery Manager in Nampula.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center208,600 MZN
Account Service RepresentativeCustomer Service and Call Center221,500 MZN
Business Support SpecialistCustomer Service and Call Center309,800 MZN
Call Center AdvisorCustomer Service and Call Center232,400 MZN
Call Center Duty ManagerCustomer Service and Call Center332,500 MZN
Call Center ManagerCustomer Service and Call Center592,600 MZN
Call Center ManagerCustomer Service and Call Center610,100 MZN
Call Center Quality AnalystCustomer Service and Call Center349,300 MZN
Call Center RepresentativeCustomer Service and Call Center183,600 MZN
Call Center RepresentativeCustomer Service and Call Center189,300 MZN
Call Center SchedulerCustomer Service and Call Center200,000 MZN
Call Center Scheduling ManagerCustomer Service and Call Center305,600 MZN
Call Center SupervisorCustomer Service and Call Center243,000 MZN
Call Center Team LeaderCustomer Service and Call Center294,700 MZN
Client Engagement SpecialestCustomer Service and Call Center327,800 MZN
Client ExecutiveCustomer Service and Call Center254,800 MZN
Client Liaison OfficerCustomer Service and Call Center180,500 MZN
Client Relations ManagerCustomer Service and Call Center658,300 MZN
Client Relationship ExecutiveCustomer Service and Call Center562,200 MZN
Client Relationship ManagerCustomer Service and Call Center669,100 MZN
Client Service AnalystCustomer Service and Call Center378,300 MZN
Client Service RepresentativeCustomer Service and Call Center180,300 MZN
Client Strategy SpecialistCustomer Service and Call Center363,000 MZN
Contracts SpecialistCustomer Service and Call Center294,300 MZN
Customer Care OfficerCustomer Service and Call Center187,500 MZN
Customer Care RepresentativeCustomer Service and Call Center187,300 MZN
Customer Center SupervisorCustomer Service and Call Center208,600 MZN
Customer Experience AnalystCustomer Service and Call Center228,000 MZN
Customer Experience ManagerCustomer Service and Call Center648,200 MZN
Customer Experience SpecialistCustomer Service and Call Center385,300 MZN
Customer Fulfillment SpecialistCustomer Service and Call Center369,900 MZN
Customer Insights AnalystCustomer Service and Call Center367,900 MZN
Customer Problem ManagerCustomer Service and Call Center407,100 MZN
Customer Relations ManagerCustomer Service and Call Center631,200 MZN
Customer Relations SpecialistCustomer Service and Call Center383,300 MZN
Customer Sales RepresentativeCustomer Service and Call Center183,700 MZN
Customer Sales SupportCustomer Service and Call Center181,600 MZN
Customer Service AdministrationCustomer Service and Call Center228,500 MZN
Customer Service AdvisorCustomer Service and Call Center383,300 MZN
Customer Service AgentCustomer Service and Call Center172,400 MZN
Customer Service AssociateCustomer Service and Call Center174,000 MZN
Customer Service CoordinatorCustomer Service and Call Center217,900 MZN
Customer Service Country ManagerCustomer Service and Call Center689,900 MZN
Customer Service ExecutiveCustomer Service and Call Center428,400 MZN
Customer Service ManagerCustomer Service and Call Center658,300 MZN
Customer Service ManagerCustomer Service and Call Center671,000 MZN
Customer Service OfficerCustomer Service and Call Center181,600 MZN
Customer Service RepresentativeCustomer Service and Call Center175,900 MZN
Customer Service Sales SupportCustomer Service and Call Center172,200 MZN
Customer Service SpecialistCustomer Service and Call Center172,200 MZN
Customer Service SupervisorCustomer Service and Call Center290,800 MZN
Customer Service Team LeaderCustomer Service and Call Center415,900 MZN
Customer Service TrainerCustomer Service and Call Center325,800 MZN
Customer Service Working SupervisorCustomer Service and Call Center309,800 MZN
Customer Solutions RepresentativeCustomer Service and Call Center420,100 MZN
Customer Success ManagerCustomer Service and Call Center615,700 MZN
Customer Success SpecialistCustomer Service and Call Center407,100 MZN
Customer Support AgentCustomer Service and Call Center180,300 MZN
Dispute Resolution SpecialistCustomer Service and Call Center315,700 MZN
Field Service RepresentativeCustomer Service and Call Center197,600 MZN
Guest Relations OfficerCustomer Service and Call Center148,300 MZN
Guest Service AgentCustomer Service and Call Center143,200 MZN
Inbound Call Center RepresentativeCustomer Service and Call Center172,200 MZN
Inbound Sales RepresentativeCustomer Service and Call Center183,700 MZN
Internet Banking SupervisorCustomer Service and Call Center563,000 MZN
Lead AdministratorCustomer Service and Call Center382,600 MZN
Logistics CoordinatorCustomer Service and Call Center197,600 MZN
Operations Support ManagerCustomer Service and Call Center518,900 MZN
Real Time AnalystCustomer Service and Call Center375,200 MZN
Regional Account ManagerCustomer Service and Call Center614,600 MZN
Service AdministratorCustomer Service and Call Center294,300 MZN
Service WriterCustomer Service and Call Center157,600 MZN
Sourcing AssistantCustomer Service and Call Center134,600 MZN
Telephone OperatorCustomer Service and Call Center136,200 MZN
Vendor Administration SpecialistCustomer Service and Call Center232,400 MZN
Workforce ManagerCustomer Service and Call Center383,300 MZN

Salary Comparison by City

If you want to compare salaries with different cities in Mozambique, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Beira603,800 MZN
Maputo665,550 MZN
Matola631,250 MZN

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