Average Guest Service Agent Salary in Baltimore, United States for 2026

In this article, we will look at the average Guest Service Agent salary for 2026 in Baltimore and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the United States dollar. To keep things simple, we are using the USD currency code instead of the currency symbol $.

How Much Does a Guest Service Agent Make in Baltimore?

A Guest Service Agent working in Baltimore will typically earn around 25,500 USD per year, and this can range from the lowest average salary of about 12,900 USD to the highest average salary of 42,400 USD.

Average Annual Salary25,500 USD
Average Monthly Salary2,125 USD
Average Lowest Salary12,900 USD
Lowest Monthly Salary1,075 USD
Average Highest Salary42,400 USD
Highest Monthly Salary3,533 USD

These are average salaries for a Guest Service Agent in Baltimore and include benefits such as housing and transport. It's also possible for a Guest Service Agent to earn more or less than the average salaries shown above.

Guest Service Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Guest Service Agent Salaries in Baltimore

So we've looked at the average salaries a Guest Service Agent will earn in Baltimore. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Guest Service Agent can earn between 12,900 USD and 42,400 USD on average in Baltimore. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Guest Service Agent in Baltimore is 23,700 USD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 23,700 USD, and 50% of the population earn more than 23,700 USD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Guest Service Agent salary in Baltimore, 25% of the population are earning less than 19,200 USD while 75% of the population earn more than 19,200 USD.

75% of the population earn less than 29,100 USD, and 25% of the population earn more than 29,100 USD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Guest Service Agent Salary by Experience Level in Baltimore

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Guest Service Agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Guest Service Agent in Baltimore that has less than two years of experience can expect to earn somewhere in the region of 18,800 USD.
  • 2 - 5 Years Experience. With two to five years of experience the average Guest Service Agent salary would increase to 22,300 USD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Guest Service Agent, the average salary would be 29,300 USD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 33,500 USD.
  • 15 - 20 Years Experience. A Guest Service Agent with 15 to 20 years of experience can earn an average of 35,600 USD.
  • 20+ Years Experience. For a Guest Service Agent with more than 20 years, the expected average salary increases to 40,300 USD.

Average Salary by Experience Chart

0-2 Years-
18,800 USD
2-5 Years+26%
22,300 USD
5-10 Years+32%
29,300 USD
10-15 Years+18%
33,500 USD
15-20 Years+11%
35,600 USD
20+ Years+6%
40,300 USD

Guest Service Agent Salary by Education Level in Baltimore

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Guest Service Agent in Baltimore based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Guest Service Agent in Baltimore with a high school education can earn an average salary of 22,300 USD.
  • Certificate or Diploma. A Guest Service Agent in Baltimore with a certificate or diploma education can earn an average salary of 29,200 USD.
  • Bachelor's Degree. A Guest Service Agent in Baltimore with a bachelor's degree education can earn an average salary of 36,500 USD.

Average Salary by Education Chart

High School-
22,300 USD
Certificate or Diploma+37%
29,200 USD
Bachelor's Degree+29%
36,500 USD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in United States is around 39,500 to 118,000 USD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Guest Service Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Baltimore, a male guest service agent will earn an average of 27,400 USD, while a female guest service agent will earn around 29,100 USD.

This means that a male guest service agent earns approximately 6% less than a female guest service agent for performing the same job.

Average Salary by Gender Chart in Baltimore

Male-
27,400 USD
Female+6%
29,100 USD

Guest Service Agent Average Pay Raise in Baltimore

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Guest Service Agent in Baltimore is around 9% every 16 months.

The national average pay raise across all professions and industries in United States is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 16 ) × 12  = 7%

What this means is that a Guest Service Agent in Baltimore can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Baltimore for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in United States.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
4%
Energy-
8%
Information Technology-
3%
Healthcare-
7%
Travel-
2%
Construction-
6%
Education-
1%

Guest Service Agent Bonus and Incentive Rates in Baltimore

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Guest Service Agent is a moderate bonus based job, with 54% of employees reporting at least one bonus in the last 12 months.

46% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus-
54%
No Bonus-
46%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in United States earn approximately 6% more than private sector employees in the same role.

Public Sector-
98,800 USD
Private Sector-6%
93,100 USD

Salaries for Jobs Similar to a Guest Service Agent

In the table below, we have salary information for jobs that are similar to a Guest Service Agent in Baltimore.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center40,700 USD
Account Service RepresentativeCustomer Service and Call Center43,800 USD
Business Support SpecialistCustomer Service and Call Center61,500 USD
Call Center AdvisorCustomer Service and Call Center45,200 USD
Call Center Duty ManagerCustomer Service and Call Center66,700 USD
Call Center ManagerCustomer Service and Call Center114,600 USD
Call Center ManagerCustomer Service and Call Center119,700 USD
Call Center Quality AnalystCustomer Service and Call Center68,200 USD
Call Center RepresentativeCustomer Service and Call Center35,300 USD
Call Center RepresentativeCustomer Service and Call Center38,100 USD
Call Center SchedulerCustomer Service and Call Center42,300 USD
Call Center Scheduling ManagerCustomer Service and Call Center56,900 USD
Call Center SupervisorCustomer Service and Call Center49,300 USD
Call Center Team LeaderCustomer Service and Call Center62,600 USD
Client Engagement SpecialestCustomer Service and Call Center66,700 USD
Client ExecutiveCustomer Service and Call Center52,300 USD
Client Liaison OfficerCustomer Service and Call Center33,000 USD
Client Relations ManagerCustomer Service and Call Center130,500 USD
Client Relationship ExecutiveCustomer Service and Call Center121,800 USD
Client Relationship ManagerCustomer Service and Call Center130,400 USD
Client Service AnalystCustomer Service and Call Center73,200 USD
Client Service RepresentativeCustomer Service and Call Center34,400 USD
Client Strategy SpecialistCustomer Service and Call Center75,400 USD
Contracts SpecialistCustomer Service and Call Center57,900 USD
Customer Care OfficerCustomer Service and Call Center38,700 USD
Customer Care RepresentativeCustomer Service and Call Center35,000 USD
Customer Center SupervisorCustomer Service and Call Center42,800 USD
Customer Experience AnalystCustomer Service and Call Center42,700 USD
Customer Experience ManagerCustomer Service and Call Center130,500 USD
Customer Experience SpecialistCustomer Service and Call Center81,000 USD
Customer Fulfillment SpecialistCustomer Service and Call Center74,700 USD
Customer Insights AnalystCustomer Service and Call Center75,000 USD
Customer Problem ManagerCustomer Service and Call Center77,000 USD
Customer Relations ManagerCustomer Service and Call Center132,000 USD
Customer Relations SpecialistCustomer Service and Call Center74,200 USD
Customer Sales RepresentativeCustomer Service and Call Center34,000 USD
Customer Sales SupportCustomer Service and Call Center37,300 USD
Customer Service AdministrationCustomer Service and Call Center45,700 USD
Customer Service AdvisorCustomer Service and Call Center81,700 USD
Customer Service AgentCustomer Service and Call Center38,100 USD
Customer Service AssociateCustomer Service and Call Center35,300 USD
Customer Service CoordinatorCustomer Service and Call Center43,200 USD
Customer Service Country ManagerCustomer Service and Call Center142,300 USD
Customer Service ExecutiveCustomer Service and Call Center87,900 USD
Customer Service ManagerCustomer Service and Call Center125,400 USD
Customer Service ManagerCustomer Service and Call Center130,400 USD
Customer Service OfficerCustomer Service and Call Center35,400 USD
Customer Service RepresentativeCustomer Service and Call Center35,500 USD
Customer Service Sales SupportCustomer Service and Call Center36,600 USD
Customer Service SpecialistCustomer Service and Call Center35,100 USD
Customer Service SupervisorCustomer Service and Call Center58,600 USD
Customer Service Team LeaderCustomer Service and Call Center83,700 USD
Customer Service TrainerCustomer Service and Call Center69,200 USD
Customer Service Working SupervisorCustomer Service and Call Center62,500 USD
Customer Solutions RepresentativeCustomer Service and Call Center80,500 USD
Customer Success ManagerCustomer Service and Call Center125,400 USD
Customer Success SpecialistCustomer Service and Call Center79,600 USD
Customer Support AgentCustomer Service and Call Center36,400 USD
Dispute Resolution SpecialistCustomer Service and Call Center66,000 USD
Field Service RepresentativeCustomer Service and Call Center39,500 USD
Guest Relations OfficerCustomer Service and Call Center29,600 USD
Inbound Call Center RepresentativeCustomer Service and Call Center36,000 USD
Inbound Sales RepresentativeCustomer Service and Call Center38,700 USD
Internet Banking SupervisorCustomer Service and Call Center119,700 USD
Lead AdministratorCustomer Service and Call Center73,300 USD
Logistics CoordinatorCustomer Service and Call Center41,000 USD
Operations Support ManagerCustomer Service and Call Center112,700 USD
Real Time AnalystCustomer Service and Call Center71,100 USD
Regional Account ManagerCustomer Service and Call Center123,000 USD
Service AdministratorCustomer Service and Call Center59,100 USD
Service Delivery ManagerCustomer Service and Call Center127,700 USD
Service WriterCustomer Service and Call Center30,000 USD
Sourcing AssistantCustomer Service and Call Center26,600 USD
Telephone OperatorCustomer Service and Call Center27,200 USD
Vendor Administration SpecialistCustomer Service and Call Center45,000 USD
Workforce ManagerCustomer Service and Call Center78,200 USD

Salary Comparison by City

If you want to compare salaries with different cities in United States, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Atlanta29,600 USD
Austin32,900 USD
Boston30,700 USD
Bristol23,700 USD
Chicago32,600 USD
Cincinnati26,500 USD
Cleveland27,800 USD
Dallas33,300 USD
Denver30,300 USD
Detroit31,400 USD
Honolulu25,300 USD
Houston33,000 USD
Indianapolis32,900 USD
Iowa City23,800 USD
Jacksonville32,900 USD
Kansas City26,200 USD
Kent21,300 USD
Las Vegas30,800 USD
Long Beach26,200 USD
Los Angeles33,000 USD
Memphis27,700 USD
Miami27,300 USD
Minneapolis25,700 USD
New Orleans27,300 USD
New York36,500 USD
Oakland27,000 USD
Oklahoma City29,100 USD
Orlando25,400 USD
Philadelphia32,600 USD
Phoenix35,100 USD
Sacramento26,300 USD
San Antonio35,500 USD
San Diego32,600 USD
San Francisco29,400 USD
San Jose32,200 USD
Seattle32,200 USD
Tampa23,700 USD
Vancouver23,600 USD
Washington D.C.31,300 USD

Salary Comparison by State

The table below includes links to the average salary for each state in United States.

StateAverage Salary
Alabama26,400 USD
Alaska22,800 USD
Arizona29,300 USD
Arkansas25,500 USD
California30,200 USD
Colorado27,200 USD
Connecticut26,100 USD
Delaware24,200 USD
District of Columbia26,500 USD
Florida30,600 USD
Georgia32,900 USD
Hawaii27,300 USD
Idaho27,000 USD
Illinois31,800 USD
Indiana30,800 USD
Iowa29,000 USD
Kansas26,400 USD
Kentucky27,300 USD
Louisiana30,800 USD
Maine26,500 USD
Maryland31,400 USD
Massachusetts29,100 USD
Michigan31,400 USD
Minnesota30,800 USD
Mississippi29,900 USD
Missouri29,100 USD
Montana28,800 USD
Nebraska26,400 USD
Nevada27,700 USD
New Hampshire26,500 USD
New Jersey30,700 USD
New Mexico27,700 USD
New York34,000 USD
North Carolina31,200 USD
North Dakota24,200 USD
Ohio30,800 USD
Oklahoma26,100 USD
Oregon27,400 USD
Pennsylvania30,000 USD
Rhode Island25,700 USD
South Carolina29,600 USD
South Dakota24,400 USD
Tennessee31,200 USD
Texas31,400 USD
Utah26,200 USD
Vermont26,500 USD
Virginia30,000 USD
Washington31,400 USD
West Virginia26,200 USD
Wisconsin30,800 USD
Wyoming25,700 USD

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