Average Customer Success Specialist Salary in Mumbai, India for 2026

In this article, we will look at the average Customer Success Specialist salary for 2026 in Mumbai and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Indian rupee. To keep things simple, we are using the INR currency code instead of the currency symbol ₹.

How Much Does a Customer Success Specialist Make in Mumbai?

A Customer Success Specialist working in Mumbai will typically earn around 344,600 INR per year, and this can range from the lowest average salary of about 180,500 INR to the highest average salary of 528,600 INR.

Average Annual Salary344,600 INR
Average Monthly Salary28,716 INR
Average Lowest Salary180,500 INR
Lowest Monthly Salary15,041 INR
Average Highest Salary528,600 INR
Highest Monthly Salary44,050 INR

These are average salaries for a Customer Success Specialist in Mumbai and include benefits such as housing and transport. It's also possible for a Customer Success Specialist to earn more or less than the average salaries shown above.

Customer Success Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Success Specialist Salaries in Mumbai

So we've looked at the average salaries a Customer Success Specialist will earn in Mumbai. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Success Specialist can earn between 180,500 INR and 528,600 INR on average in Mumbai. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Success Specialist in Mumbai is 332,500 INR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 332,500 INR, and 50% of the population earn more than 332,500 INR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Success Specialist salary in Mumbai, 25% of the population are earning less than 231,000 INR while 75% of the population earn more than 231,000 INR.

75% of the population earn less than 414,000 INR, and 25% of the population earn more than 414,000 INR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Success Specialist Salary by Experience Level in Mumbai

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Success Specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Success Specialist in Mumbai that has less than two years of experience can expect to earn somewhere in the region of 205,700 INR.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Success Specialist salary would increase to 275,200 INR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Success Specialist, the average salary would be 357,300 INR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 430,000 INR.
  • 15 - 20 Years Experience. A Customer Success Specialist with 15 to 20 years of experience can earn an average of 472,100 INR.
  • 20+ Years Experience. For a Customer Success Specialist with more than 20 years, the expected average salary increases to 496,100 INR.

Average Salary by Experience Chart

0-2 Years-
205,700 INR
2-5 Years+34%
275,200 INR
5-10 Years+30%
357,300 INR
10-15 Years+21%
430,000 INR
15-20 Years+9%
472,100 INR
20+ Years+5%
496,100 INR

Customer Success Specialist Salary by Education Level in Mumbai

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Success Specialist in Mumbai based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Success Specialist in Mumbai with a high school education can earn an average salary of 240,500 INR.
  • Certificate or Diploma. A Customer Success Specialist in Mumbai with a certificate or diploma education can earn an average salary of 345,700 INR.
  • Bachelor's Degree. A Customer Success Specialist in Mumbai with a bachelor's degree education can earn an average salary of 480,600 INR.

Average Salary by Education Chart

High School-
240,500 INR
Certificate or Diploma+43%
345,700 INR
Bachelor's Degree+38%
480,600 INR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in India is around 160,000 to 479,000 INR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Success Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Mumbai, a male customer success specialist will earn an average of 292,000 INR, while a female customer success specialist will earn around 317,700 INR.

This means that a male customer success specialist earns approximately 8% less than a female customer success specialist for performing the same job.

Average Salary by Gender Chart in Mumbai

Male-
292,000 INR
Female+8%
317,700 INR

Customer Success Specialist Average Pay Raise in Mumbai

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Success Specialist in Mumbai is around 11% every 17 months.

The national average pay raise across all professions and industries in India is around 9% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 17 ) × 12  = 8%

What this means is that a Customer Success Specialist in Mumbai can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Mumbai for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in India.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
1%
Energy-
2%
Information Technology-
3%
Healthcare-
4%
Travel-
5%
Construction-
6%
Education-
7%

Customer Success Specialist Bonus and Incentive Rates in Mumbai

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Success Specialist is a high bonus based job, with 76% of employees reporting at least one bonus in the last 12 months.

24% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 7%.

Received Bonus-
76%
No Bonus-
24%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in India earn approximately 6% more than private sector employees in the same role.

Public Sector-
392,300 INR
Private Sector-6%
371,100 INR

Salaries for Jobs Similar to a Customer Success Specialist

In the table below, we have salary information for jobs that are similar to a Customer Success Specialist in Mumbai.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center172,200 INR
Account Service RepresentativeCustomer Service and Call Center172,200 INR
Business Support SpecialistCustomer Service and Call Center239,000 INR
Call Center AdvisorCustomer Service and Call Center185,100 INR
Call Center Duty ManagerCustomer Service and Call Center249,600 INR
Call Center ManagerCustomer Service and Call Center467,100 INR
Call Center Quality AnalystCustomer Service and Call Center283,700 INR
Call Center RepresentativeCustomer Service and Call Center143,200 INR
Call Center SchedulerCustomer Service and Call Center164,200 INR
Call Center Scheduling ManagerCustomer Service and Call Center239,000 INR
Call Center SupervisorCustomer Service and Call Center197,600 INR
Call Center Team LeaderCustomer Service and Call Center245,300 INR
Client Engagement SpecialestCustomer Service and Call Center267,100 INR
Client ExecutiveCustomer Service and Call Center197,600 INR
Client Liaison OfficerCustomer Service and Call Center137,400 INR
Client Relations ManagerCustomer Service and Call Center514,300 INR
Client Relationship ExecutiveCustomer Service and Call Center462,300 INR
Client Relationship ManagerCustomer Service and Call Center514,300 INR
Client Service AnalystCustomer Service and Call Center296,000 INR
Client Service RepresentativeCustomer Service and Call Center143,200 INR
Client Strategy SpecialistCustomer Service and Call Center301,600 INR
Contracts SpecialistCustomer Service and Call Center233,600 INR
Customer Care OfficerCustomer Service and Call Center143,200 INR
Customer Care RepresentativeCustomer Service and Call Center143,200 INR
Customer Center SupervisorCustomer Service and Call Center172,200 INR
Customer Experience AnalystCustomer Service and Call Center180,500 INR
Customer Experience ManagerCustomer Service and Call Center514,300 INR
Customer Experience SpecialistCustomer Service and Call Center317,700 INR
Customer Fulfillment SpecialistCustomer Service and Call Center288,700 INR
Customer Insights AnalystCustomer Service and Call Center305,600 INR
Customer Problem ManagerCustomer Service and Call Center314,500 INR
Customer Relations ManagerCustomer Service and Call Center514,300 INR
Customer Relations SpecialistCustomer Service and Call Center301,600 INR
Customer Sales RepresentativeCustomer Service and Call Center143,200 INR
Customer Sales SupportCustomer Service and Call Center150,000 INR
Customer Service AdministrationCustomer Service and Call Center176,800 INR
Customer Service AdvisorCustomer Service and Call Center314,500 INR
Customer Service AgentCustomer Service and Call Center143,200 INR
Customer Service AssociateCustomer Service and Call Center143,200 INR
Customer Service CoordinatorCustomer Service and Call Center172,200 INR
Customer Service Country ManagerCustomer Service and Call Center568,500 INR
Customer Service ExecutiveCustomer Service and Call Center341,400 INR
Customer Service ManagerCustomer Service and Call Center514,300 INR
Customer Service OfficerCustomer Service and Call Center143,200 INR
Customer Service RepresentativeCustomer Service and Call Center143,200 INR
Customer Service Sales SupportCustomer Service and Call Center137,400 INR
Customer Service SpecialistCustomer Service and Call Center143,200 INR
Customer Service SupervisorCustomer Service and Call Center222,300 INR
Customer Service Team LeaderCustomer Service and Call Center317,700 INR
Customer Service TrainerCustomer Service and Call Center263,100 INR
Customer Service Working SupervisorCustomer Service and Call Center245,300 INR
Customer Solutions RepresentativeCustomer Service and Call Center317,700 INR
Customer Success ManagerCustomer Service and Call Center478,000 INR
Customer Support AgentCustomer Service and Call Center143,200 INR
Dispute Resolution SpecialistCustomer Service and Call Center258,400 INR
Field Service RepresentativeCustomer Service and Call Center152,100 INR
Guest Relations OfficerCustomer Service and Call Center114,900 INR
Guest Service AgentCustomer Service and Call Center114,900 INR
Inbound Call Center RepresentativeCustomer Service and Call Center143,200 INR
Inbound Sales RepresentativeCustomer Service and Call Center143,200 INR
Internet Banking SupervisorCustomer Service and Call Center454,900 INR
Lead AdministratorCustomer Service and Call Center296,000 INR
Logistics CoordinatorCustomer Service and Call Center159,400 INR
Operations Support ManagerCustomer Service and Call Center428,400 INR
Real Time AnalystCustomer Service and Call Center283,700 INR
Regional Account ManagerCustomer Service and Call Center478,000 INR
Service AdministratorCustomer Service and Call Center227,600 INR
Service Delivery ManagerCustomer Service and Call Center485,300 INR
Service WriterCustomer Service and Call Center119,860 INR
Sourcing AssistantCustomer Service and Call Center103,900 INR
Telephone OperatorCustomer Service and Call Center107,960 INR
Vendor Administration SpecialistCustomer Service and Call Center183,600 INR
Workforce ManagerCustomer Service and Call Center301,600 INR

Salary Comparison by City

If you want to compare salaries with different cities in India, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Ahmadabad353,600 INR
Bangalore344,600 INR
Bhopal318,800 INR
Chennai348,300 INR
Coimbatore301,800 INR
Delhi357,300 INR
Ghaziabad309,800 INR
Hyderabad345,700 INR
Indore301,800 INR
Jaipur340,400 INR
Kanpur327,300 INR
Kolkata341,900 INR
Lucknow320,500 INR
Ludhiana294,700 INR
Madurai272,800 INR
Nagpur317,700 INR
Patna283,700 INR
Pimpri-Chinchwad301,300 INR
Pune341,900 INR
Surat332,100 INR
Vadodara277,400 INR
Visakhapatnam288,700 INR
agra273,000 INR

Salary Comparison by State

The table below includes links to the average salary for each state in India.

StateAverage Salary
Andaman & Nicobar Islands275,800 INR
Andhra Pradesh345,100 INR
Arunachal Pradesh281,500 INR
Assam341,900 INR
Bihar371,100 INR
Chandigarh268,900 INR
Chhatisgarh340,000 INR
Dadra & Nagar Haveli273,300 INR
Daman & Diu257,700 INR
Delhi330,700 INR
Goa288,700 INR
Gujarat340,400 INR
Haryana335,100 INR
Himachal Pradesh312,400 INR
Jammu & Kashmir308,900 INR
Jharkhand357,300 INR
Karnataka357,700 INR
Kerala330,900 INR
Lakshadweep251,500 INR
Madhya Pradesh369,900 INR
Maharashtra365,400 INR
Manipur286,400 INR
Meghalaya305,600 INR
Mizoram279,400 INR
Nagaland283,400 INR
Orissa351,200 INR
Pondicherry282,300 INR
Punjab318,800 INR
Rajasthan369,300 INR
Sikkim273,000 INR
Tamil Nadu345,100 INR
Tripura315,700 INR
Uttar Pradesh363,000 INR
Uttaranchal311,700 INR
West Bengal381,800 INR

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