Average Customer Solutions Representative Salary in Maryland, United States for 2025

In this article, we will look at the average Customer Solutions Representative salary for 2025 in Maryland and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the United States dollar. To keep things simple, we are using the USD currency code instead of the currency symbol $.

How Much Does a Customer Solutions Representative Make in Maryland?

A Customer Solutions Representative working in Maryland will typically earn around 90,000 USD per year, and this can range from the lowest average salary of about 38,900 USD to the highest average salary of 142,100 USD.

Average Annual Salary90,000 USD
Average Monthly Salary7,500 USD
Average Lowest Salary38,900 USD
Lowest Monthly Salary3,241 USD
Average Highest Salary142,100 USD
Highest Monthly Salary11,841 USD

These are average salaries for a Customer Solutions Representative in Maryland and include benefits such as housing and transport. It's also possible for a Customer Solutions Representative to earn more or less than the average salaries shown above.

Customer Solutions Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Solutions Representative Salaries in Maryland

So we've looked at the average salaries a Customer Solutions Representative will earn in Maryland. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Solutions Representative can earn between 38,900 USD and 142,100 USD on average in Maryland. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Solutions Representative in Maryland is 94,000 USD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 94,000 USD, and 50% of the population earn more than 94,000 USD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Solutions Representative salary in Maryland, 25% of the population are earning less than 59,900 USD while 75% of the population earn more than 59,900 USD.

75% of the population earn less than 127,600 USD, and 25% of the population earn more than 127,600 USD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Solutions Representative Salary by Experience Level in Maryland

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Solutions Representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Solutions Representative in Maryland that has less than two years of experience can expect to earn somewhere in the region of 45,000 USD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Solutions Representative salary would increase to 60,800 USD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Solutions Representative, the average salary would be 92,400 USD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 111,700 USD.
  • 15 - 20 Years Experience. A Customer Solutions Representative with 15 to 20 years of experience can earn an average of 121,800 USD.
  • 20+ Years Experience. For a Customer Solutions Representative with more than 20 years, the expected average salary increases to 130,500 USD.

Average Salary by Experience Chart

0-2 Years-
45,000 USD
2-5 Years+34%
60,800 USD
5-10 Years+48%
92,400 USD
10-15 Years+22%
111,700 USD
15-20 Years+9%
121,800 USD
20+ Years+8%
130,500 USD

Customer Solutions Representative Salary by Education Level in Maryland

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Solutions Representative in Maryland based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Solutions Representative in Maryland with a high school education can earn an average salary of 51,300 USD.
  • Certificate or Diploma. A Customer Solutions Representative in Maryland with a certificate or diploma education can earn an average salary of 84,600 USD.
  • Bachelor's Degree. A Customer Solutions Representative in Maryland with a bachelor's degree education can earn an average salary of 140,700 USD.

Average Salary by Education Chart

High School-
51,300 USD
Certificate or Diploma+57%
84,600 USD
Bachelor's Degree+68%
140,700 USD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in United States is around 39,500 to 118,000 USD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Solutions Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Maryland, a male customer solutions representative will earn an average of 79,000 USD, while a female customer solutions representative will earn around 81,900 USD.

This means that a male customer solutions representative earns approximately 4% less than a female customer solutions representative for performing the same job.

Average Salary by Gender Chart in Maryland

Male-
79,000 USD
Female+4%
81,900 USD

Customer Solutions Representative Average Pay Raise in Maryland

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Solutions Representative in Maryland is around 10% every 17 months.

The national average pay raise across all professions and industries in United States is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 17 ) × 12  = 7%

What this means is that a Customer Solutions Representative in Maryland can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Maryland for 2025

In the chart below, you can see the average annual pay raise percentages for each of the major industries in United States.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
4%
Energy-
8%
Information Technology-
3%
Healthcare-
7%
Travel-
2%
Construction-
6%
Education-
1%

Customer Solutions Representative Bonus and Incentive Rates in Maryland

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Solutions Representative is a moderate bonus based job, with 57% of employees reporting at least one bonus in the last 12 months.

43% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus-
57%
No Bonus-
43%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in United States earn approximately 6% more than private sector employees in the same role.

Public Sector-
98,800 USD
Private Sector-6%
93,100 USD

Salaries for Jobs Similar to a Customer Solutions Representative

In the table below, we have salary information for jobs that are similar to a Customer Solutions Representative in Maryland.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center40,700 USD
Account Service RepresentativeCustomer Service and Call Center43,800 USD
Business Support SpecialistCustomer Service and Call Center61,500 USD
Call Center AdvisorCustomer Service and Call Center45,200 USD
Call Center Duty ManagerCustomer Service and Call Center66,700 USD
Call Center ManagerCustomer Service and Call Center114,600 USD
Call Center ManagerCustomer Service and Call Center119,700 USD
Call Center Quality AnalystCustomer Service and Call Center68,200 USD
Call Center RepresentativeCustomer Service and Call Center35,300 USD
Call Center RepresentativeCustomer Service and Call Center38,100 USD
Call Center SchedulerCustomer Service and Call Center42,300 USD
Call Center Scheduling ManagerCustomer Service and Call Center56,900 USD
Call Center SupervisorCustomer Service and Call Center49,300 USD
Call Center Team LeaderCustomer Service and Call Center62,600 USD
Client Engagement SpecialestCustomer Service and Call Center66,700 USD
Client ExecutiveCustomer Service and Call Center52,300 USD
Client Liaison OfficerCustomer Service and Call Center33,000 USD
Client Relations ManagerCustomer Service and Call Center130,500 USD
Client Relationship ExecutiveCustomer Service and Call Center121,800 USD
Client Relationship ManagerCustomer Service and Call Center130,400 USD
Client Service AnalystCustomer Service and Call Center73,200 USD
Client Service RepresentativeCustomer Service and Call Center34,400 USD
Client Strategy SpecialistCustomer Service and Call Center75,400 USD
Contracts SpecialistCustomer Service and Call Center57,900 USD
Customer Care OfficerCustomer Service and Call Center38,700 USD
Customer Care RepresentativeCustomer Service and Call Center35,000 USD
Customer Center SupervisorCustomer Service and Call Center42,800 USD
Customer Experience AnalystCustomer Service and Call Center42,700 USD
Customer Experience ManagerCustomer Service and Call Center130,500 USD
Customer Experience SpecialistCustomer Service and Call Center81,000 USD
Customer Fulfillment SpecialistCustomer Service and Call Center74,700 USD
Customer Insights AnalystCustomer Service and Call Center75,000 USD
Customer Problem ManagerCustomer Service and Call Center77,000 USD
Customer Relations ManagerCustomer Service and Call Center132,000 USD
Customer Relations SpecialistCustomer Service and Call Center74,200 USD
Customer Sales RepresentativeCustomer Service and Call Center34,000 USD
Customer Sales SupportCustomer Service and Call Center37,300 USD
Customer Service AdministrationCustomer Service and Call Center45,700 USD
Customer Service AdvisorCustomer Service and Call Center81,700 USD
Customer Service AgentCustomer Service and Call Center38,100 USD
Customer Service AssociateCustomer Service and Call Center35,300 USD
Customer Service CoordinatorCustomer Service and Call Center43,200 USD
Customer Service Country ManagerCustomer Service and Call Center142,300 USD
Customer Service ExecutiveCustomer Service and Call Center87,900 USD
Customer Service ManagerCustomer Service and Call Center125,400 USD
Customer Service ManagerCustomer Service and Call Center130,400 USD
Customer Service OfficerCustomer Service and Call Center35,400 USD
Customer Service RepresentativeCustomer Service and Call Center35,500 USD
Customer Service Sales SupportCustomer Service and Call Center36,600 USD
Customer Service SpecialistCustomer Service and Call Center35,100 USD
Customer Service SupervisorCustomer Service and Call Center58,600 USD
Customer Service Team LeaderCustomer Service and Call Center83,700 USD
Customer Service TrainerCustomer Service and Call Center69,200 USD
Customer Service Working SupervisorCustomer Service and Call Center62,500 USD
Customer Success ManagerCustomer Service and Call Center125,400 USD
Customer Success SpecialistCustomer Service and Call Center79,600 USD
Customer Support AgentCustomer Service and Call Center36,400 USD
Dispute Resolution SpecialistCustomer Service and Call Center66,000 USD
Field Service RepresentativeCustomer Service and Call Center39,500 USD
Guest Relations OfficerCustomer Service and Call Center29,600 USD
Guest Service AgentCustomer Service and Call Center30,800 USD
Inbound Call Center RepresentativeCustomer Service and Call Center36,000 USD
Inbound Sales RepresentativeCustomer Service and Call Center38,700 USD
Internet Banking SupervisorCustomer Service and Call Center119,700 USD
Lead AdministratorCustomer Service and Call Center73,300 USD
Logistics CoordinatorCustomer Service and Call Center41,000 USD
Operations Support ManagerCustomer Service and Call Center112,700 USD
Real Time AnalystCustomer Service and Call Center71,100 USD
Regional Account ManagerCustomer Service and Call Center123,000 USD
Service AdministratorCustomer Service and Call Center59,100 USD
Service Delivery ManagerCustomer Service and Call Center127,700 USD
Service WriterCustomer Service and Call Center30,000 USD
Sourcing AssistantCustomer Service and Call Center26,600 USD
Telephone OperatorCustomer Service and Call Center27,200 USD
Vendor Administration SpecialistCustomer Service and Call Center45,000 USD
Workforce ManagerCustomer Service and Call Center78,200 USD

Salary Comparison by City

If you want to compare salaries with different cities in United States, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Atlanta75,900 USD
Austin83,000 USD
Baltimore80,500 USD
Boston86,100 USD
Bristol69,400 USD
Chicago95,100 USD
Cincinnati69,100 USD
Cleveland73,200 USD
Dallas86,800 USD
Denver83,800 USD
Detroit80,500 USD
Honolulu66,100 USD
Houston95,300 USD
Indianapolis83,700 USD
Iowa City66,400 USD
Jacksonville83,000 USD
Kansas City75,900 USD
Kent68,100 USD
Las Vegas77,300 USD
Long Beach73,300 USD
Los Angeles93,200 USD
Memphis83,800 USD
Miami78,500 USD
Minneapolis75,900 USD
New Orleans73,500 USD
New York100,100 USD
Oakland72,400 USD
Oklahoma City77,300 USD
Orlando69,400 USD
Philadelphia90,900 USD
Phoenix94,800 USD
Sacramento75,800 USD
San Antonio92,300 USD
San Diego95,100 USD
San Francisco86,800 USD
San Jose92,100 USD
Seattle81,400 USD
Tampa72,700 USD
Vancouver69,400 USD
Washington D.C.81,300 USD

Salary Comparison by State

The table below includes links to the average salary for each state in United States.

StateAverage Salary
Alabama86,100 USD
Alaska73,300 USD
Arizona86,800 USD
Arkansas79,000 USD
California89,200 USD
Colorado79,000 USD
Connecticut74,300 USD
Delaware76,900 USD
District of Columbia73,800 USD
Florida92,400 USD
Georgia88,000 USD
Hawaii75,000 USD
Idaho74,000 USD
Illinois85,400 USD
Indiana90,000 USD
Iowa80,400 USD
Kansas78,500 USD
Kentucky80,400 USD
Louisiana78,500 USD
Maine70,600 USD
Massachusetts88,600 USD
Michigan90,000 USD
Minnesota83,800 USD
Mississippi75,800 USD
Missouri80,300 USD
Montana72,400 USD
Nebraska79,000 USD
Nevada80,900 USD
New Hampshire75,400 USD
New Jersey87,700 USD
New Mexico74,700 USD
New York88,600 USD
North Carolina83,000 USD
North Dakota75,000 USD
Ohio88,700 USD
Oklahoma79,500 USD
Oregon79,000 USD
Pennsylvania88,300 USD
Rhode Island68,500 USD
South Carolina87,500 USD
South Dakota77,400 USD
Tennessee86,100 USD
Texas90,600 USD
Utah74,900 USD
Vermont67,800 USD
Virginia83,300 USD
Washington91,000 USD
West Virginia79,000 USD
Wisconsin83,000 USD
Wyoming69,700 USD

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