Average Customer Service Trainer Salary in Jinan, China for 2026

In this article, we will look at the average Customer Service Trainer salary for 2026 in Jinan and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Chinese yuan. To keep things simple, we are using the CNY currency code instead of the currency symbol ¥.

How Much Does a Customer Service Trainer Make in Jinan?

A Customer Service Trainer working in Jinan will typically earn around 246,200 CNY per year, and this can range from the lowest average salary of about 129,000 CNY to the highest average salary of 376,800 CNY.

Average Annual Salary246,200 CNY
Average Monthly Salary20,516 CNY
Average Lowest Salary129,000 CNY
Lowest Monthly Salary10,750 CNY
Average Highest Salary376,800 CNY
Highest Monthly Salary31,400 CNY

These are average salaries for a Customer Service Trainer in Jinan and include benefits such as housing and transport. It's also possible for a Customer Service Trainer to earn more or less than the average salaries shown above.

Customer Service Trainer salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Trainer Salaries in Jinan

So we've looked at the average salaries a Customer Service Trainer will earn in Jinan. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Trainer can earn between 129,000 CNY and 376,800 CNY on average in Jinan. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Trainer in Jinan is 237,400 CNY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 237,400 CNY, and 50% of the population earn more than 237,400 CNY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Trainer salary in Jinan, 25% of the population are earning less than 161,600 CNY while 75% of the population earn more than 161,600 CNY.

75% of the population earn less than 294,300 CNY, and 25% of the population earn more than 294,300 CNY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Trainer Salary by Experience Level in Jinan

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Service Trainer salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Trainer in Jinan that has less than two years of experience can expect to earn somewhere in the region of 146,200 CNY.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Trainer salary would increase to 194,600 CNY.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Trainer, the average salary would be 252,300 CNY.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 307,400 CNY.
  • 15 - 20 Years Experience. A Customer Service Trainer with 15 to 20 years of experience can earn an average of 335,100 CNY.
  • 20+ Years Experience. For a Customer Service Trainer with more than 20 years, the expected average salary increases to 351,200 CNY.

Average Salary by Experience Chart

0-2 Years-
146,200 CNY
2-5 Years+34%
194,600 CNY
5-10 Years+30%
252,300 CNY
10-15 Years+21%
307,400 CNY
15-20 Years+9%
335,100 CNY
20+ Years+5%
351,200 CNY

Customer Service Trainer Salary by Education Level in Jinan

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Trainer in Jinan based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Trainer in Jinan with a high school education can earn an average salary of 174,000 CNY.
  • Certificate or Diploma. A Customer Service Trainer in Jinan with a certificate or diploma education can earn an average salary of 200,000 CNY.
  • Bachelor's Degree. A Customer Service Trainer in Jinan with a bachelor's degree education can earn an average salary of 283,400 CNY.
  • Master's Degree. A Customer Service Trainer in Jinan with a master's degree education can earn an average salary of 340,400 CNY.

Average Salary by Education Chart

High School-
174,000 CNY
Certificate or Diploma+14%
200,000 CNY
Bachelor's Degree+41%
283,400 CNY
Master's Degree+21%
340,400 CNY

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in China is around 146,000 to 439,000 CNY and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Trainer Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Jinan, a male customer service trainer will earn an average of 249,600 CNY, while a female customer service trainer will earn around 233,600 CNY.

This means that a male customer service trainer earns approximately 7% more than a female customer service trainer for performing the same job.

Average Salary by Gender Chart in Jinan

Male-
249,600 CNY
Female-7%
233,600 CNY

Customer Service Trainer Average Pay Raise in Jinan

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Trainer in Jinan is around 11% every 16 months.

The national average pay raise across all professions and industries in China is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Customer Service Trainer in Jinan can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Jinan for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in China.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
8%
Energy-
7%
Information Technology-
6%
Healthcare-
5%
Travel-
4%
Construction-
3%
Education-
2%

Customer Service Trainer Bonus and Incentive Rates in Jinan

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Trainer is a high bonus based job, with 77% of employees reporting at least one bonus in the last 12 months.

23% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 7%.

Received Bonus-
77%
No Bonus-
23%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in China earn approximately 6% more than private sector employees in the same role.

Public Sector-
362,200 CNY
Private Sector-6%
341,400 CNY

Salaries for Jobs Similar to a Customer Service Trainer

In the table below, we have salary information for jobs that are similar to a Customer Service Trainer in Jinan.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center161,600 CNY
Account Service RepresentativeCustomer Service and Call Center159,400 CNY
Business Support SpecialistCustomer Service and Call Center228,000 CNY
Call Center AdvisorCustomer Service and Call Center180,300 CNY
Call Center Duty ManagerCustomer Service and Call Center232,900 CNY
Call Center ManagerCustomer Service and Call Center412,000 CNY
Call Center ManagerCustomer Service and Call Center421,400 CNY
Call Center Quality AnalystCustomer Service and Call Center273,300 CNY
Call Center RepresentativeCustomer Service and Call Center128,900 CNY
Call Center RepresentativeCustomer Service and Call Center129,000 CNY
Call Center SchedulerCustomer Service and Call Center157,600 CNY
Call Center Scheduling ManagerCustomer Service and Call Center212,500 CNY
Call Center SupervisorCustomer Service and Call Center181,600 CNY
Call Center Team LeaderCustomer Service and Call Center227,600 CNY
Client Engagement SpecialestCustomer Service and Call Center243,000 CNY
Client ExecutiveCustomer Service and Call Center190,500 CNY
Client Liaison OfficerCustomer Service and Call Center128,900 CNY
Client Relations ManagerCustomer Service and Call Center464,900 CNY
Client Relationship ExecutiveCustomer Service and Call Center415,900 CNY
Client Relationship ManagerCustomer Service and Call Center454,900 CNY
Client Service AnalystCustomer Service and Call Center277,400 CNY
Client Service RepresentativeCustomer Service and Call Center137,400 CNY
Client Strategy SpecialistCustomer Service and Call Center268,900 CNY
Contracts SpecialistCustomer Service and Call Center212,500 CNY
Customer Care OfficerCustomer Service and Call Center136,100 CNY
Customer Care RepresentativeCustomer Service and Call Center128,500 CNY
Customer Center SupervisorCustomer Service and Call Center163,800 CNY
Customer Experience AnalystCustomer Service and Call Center169,000 CNY
Customer Experience ManagerCustomer Service and Call Center472,000 CNY
Customer Experience SpecialistCustomer Service and Call Center282,500 CNY
Customer Fulfillment SpecialistCustomer Service and Call Center272,800 CNY
Customer Insights AnalystCustomer Service and Call Center268,900 CNY
Customer Problem ManagerCustomer Service and Call Center292,000 CNY
Customer Relations ManagerCustomer Service and Call Center451,000 CNY
Customer Relations SpecialistCustomer Service and Call Center277,400 CNY
Customer Sales RepresentativeCustomer Service and Call Center128,900 CNY
Customer Sales SupportCustomer Service and Call Center142,300 CNY
Customer Service AdministrationCustomer Service and Call Center159,400 CNY
Customer Service AdvisorCustomer Service and Call Center296,000 CNY
Customer Service AgentCustomer Service and Call Center136,100 CNY
Customer Service AssociateCustomer Service and Call Center137,400 CNY
Customer Service CoordinatorCustomer Service and Call Center152,300 CNY
Customer Service Country ManagerCustomer Service and Call Center533,000 CNY
Customer Service ExecutiveCustomer Service and Call Center325,600 CNY
Customer Service ManagerCustomer Service and Call Center460,500 CNY
Customer Service ManagerCustomer Service and Call Center489,500 CNY
Customer Service OfficerCustomer Service and Call Center127,700 CNY
Customer Service RepresentativeCustomer Service and Call Center136,100 CNY
Customer Service Sales SupportCustomer Service and Call Center119,900 CNY
Customer Service SpecialistCustomer Service and Call Center130,400 CNY
Customer Service SupervisorCustomer Service and Call Center207,700 CNY
Customer Service Team LeaderCustomer Service and Call Center282,300 CNY
Customer Service Working SupervisorCustomer Service and Call Center237,400 CNY
Customer Solutions RepresentativeCustomer Service and Call Center292,000 CNY
Customer Success ManagerCustomer Service and Call Center433,800 CNY
Customer Success SpecialistCustomer Service and Call Center296,000 CNY
Customer Support AgentCustomer Service and Call Center136,200 CNY
Dispute Resolution SpecialistCustomer Service and Call Center233,600 CNY
Field Service RepresentativeCustomer Service and Call Center137,400 CNY
Guest Relations OfficerCustomer Service and Call Center105,800 CNY
Guest Service AgentCustomer Service and Call Center103,820 CNY
Inbound Call Center RepresentativeCustomer Service and Call Center127,700 CNY
Inbound Sales RepresentativeCustomer Service and Call Center128,900 CNY
Internet Banking SupervisorCustomer Service and Call Center401,300 CNY
Lead AdministratorCustomer Service and Call Center275,200 CNY
Logistics CoordinatorCustomer Service and Call Center152,100 CNY
Operations Support ManagerCustomer Service and Call Center406,300 CNY
Real Time AnalystCustomer Service and Call Center258,400 CNY
Regional Account ManagerCustomer Service and Call Center455,400 CNY
Service AdministratorCustomer Service and Call Center208,600 CNY
Service Delivery ManagerCustomer Service and Call Center457,300 CNY
Service WriterCustomer Service and Call Center108,120 CNY
Sourcing AssistantCustomer Service and Call Center91,520 CNY
Telephone OperatorCustomer Service and Call Center99,560 CNY
Vendor Administration SpecialistCustomer Service and Call Center161,600 CNY
Workforce ManagerCustomer Service and Call Center279,400 CNY

Salary Comparison by City

If you want to compare salaries with different cities in China, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Beijing267,100 CNY
Changchun228,000 CNY
Changsha217,900 CNY
Chengdu257,700 CNY
Chongqing282,300 CNY
Dalian215,100 CNY
Dongguan233,600 CNY
Foshan214,000 CNY
Fuzhou227,600 CNY
Guangzhou273,300 CNY
Hangzhou277,400 CNY
Harbin261,300 CNY
Kunming207,700 CNY
Nanjing257,700 CNY
Qingdao245,300 CNY
Quanzhou209,500 CNY
Shanghai273,300 CNY
Shantou231,000 CNY
Shenyang238,900 CNY
Shenzhen245,300 CNY
Suzhou233,900 CNY
Tianjin246,200 CNY
Wenzhou239,000 CNY
Wuhan265,000 CNY
Wuxi221,500 CNY
Xi an257,700 CNY
Xiamen215,100 CNY
Zhengzhou204,700 CNY

Salary Comparison by State

The table below includes links to the average salary for each state in China.

StateAverage Salary
Anhui254,700 CNY
Beijing214,000 CNY
Chongqing233,900 CNY
Fujian254,800 CNY
Gansu217,900 CNY
Guangdong275,500 CNY
Guangxi259,100 CNY
Guizhou240,500 CNY
Hainan205,700 CNY
Hebei263,900 CNY
Heilongjiang239,000 CNY
Henan282,500 CNY
Hubei251,500 CNY
Hunan261,300 CNY
Jiangsu272,800 CNY
Jiangxi257,700 CNY
Jilin217,900 CNY
Liaoning240,500 CNY
Nei Monggol225,700 CNY
Ningxia214,000 CNY
Qinghai195,200 CNY
Shaanxi233,600 CNY
Shandong275,800 CNY
Shanghai225,300 CNY
Shanxi221,500 CNY
Sichuan263,900 CNY
Tianjin210,500 CNY
Xinjiang Uygur221,500 CNY
Xizang [Tibet]210,500 CNY
Yunnan243,000 CNY
Zhejiang254,800 CNY

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