Average Customer Service Team Leader Salary in Hainan, China for 2026

In this article, we will look at the average Customer Service Team Leader salary for 2026 in Hainan and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Chinese yuan. To keep things simple, we are using the CNY currency code instead of the currency symbol ¥.

How Much Does a Customer Service Team Leader Make in Hainan?

A Customer Service Team Leader working in Hainan will typically earn around 245,300 CNY per year, and this can range from the lowest average salary of about 113,220 CNY to the highest average salary of 388,100 CNY.

Average Annual Salary245,300 CNY
Average Monthly Salary20,441 CNY
Average Lowest Salary113,220 CNY
Lowest Monthly Salary9,435 CNY
Average Highest Salary388,100 CNY
Highest Monthly Salary32,341 CNY

These are average salaries for a Customer Service Team Leader in Hainan and include benefits such as housing and transport. It's also possible for a Customer Service Team Leader to earn more or less than the average salaries shown above.

Customer Service Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Team Leader Salaries in Hainan

So we've looked at the average salaries a Customer Service Team Leader will earn in Hainan. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Team Leader can earn between 113,220 CNY and 388,100 CNY on average in Hainan. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Team Leader in Hainan is 265,000 CNY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 265,000 CNY, and 50% of the population earn more than 265,000 CNY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Team Leader salary in Hainan, 25% of the population are earning less than 172,200 CNY while 75% of the population earn more than 172,200 CNY.

75% of the population earn less than 353,600 CNY, and 25% of the population earn more than 353,600 CNY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Team Leader Salary by Experience Level in Hainan

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Service Team Leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Team Leader in Hainan that has less than two years of experience can expect to earn somewhere in the region of 129,000 CNY.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Team Leader salary would increase to 172,200 CNY.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Team Leader, the average salary would be 252,300 CNY.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 309,800 CNY.
  • 15 - 20 Years Experience. A Customer Service Team Leader with 15 to 20 years of experience can earn an average of 335,800 CNY.
  • 20+ Years Experience. For a Customer Service Team Leader with more than 20 years, the expected average salary increases to 365,400 CNY.

Average Salary by Experience Chart

0-2 Years-
129,000 CNY
2-5 Years+34%
172,200 CNY
5-10 Years+48%
252,300 CNY
10-15 Years+22%
309,800 CNY
15-20 Years+9%
335,800 CNY
20+ Years+8%
365,400 CNY

Customer Service Team Leader Salary by Education Level in Hainan

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Team Leader in Hainan based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Team Leader in Hainan with a high school education can earn an average salary of 158,700 CNY.
  • Certificate or Diploma. A Customer Service Team Leader in Hainan with a certificate or diploma education can earn an average salary of 185,100 CNY.
  • Bachelor's Degree. A Customer Service Team Leader in Hainan with a bachelor's degree education can earn an average salary of 267,100 CNY.
  • Master's Degree. A Customer Service Team Leader in Hainan with a master's degree education can earn an average salary of 351,900 CNY.

Average Salary by Education Chart

High School-
158,700 CNY
Certificate or Diploma+18%
185,100 CNY
Bachelor's Degree+45%
267,100 CNY
Master's Degree+31%
351,900 CNY

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in China is around 146,000 to 439,000 CNY and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Hainan, a male customer service team leader will earn an average of 294,300 CNY, while a female customer service team leader will earn around 267,100 CNY.

This means that a male customer service team leader earns approximately 10% more than a female customer service team leader for performing the same job.

Average Salary by Gender Chart in Hainan

Male-
294,300 CNY
Female-10%
267,100 CNY

Customer Service Team Leader Average Pay Raise in Hainan

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Team Leader in Hainan is around 11% every 16 months.

The national average pay raise across all professions and industries in China is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Customer Service Team Leader in Hainan can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Hainan for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in China.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
8%
Energy-
7%
Information Technology-
6%
Healthcare-
5%
Travel-
4%
Construction-
3%
Education-
2%

Customer Service Team Leader Bonus and Incentive Rates in Hainan

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Team Leader is a high bonus based job, with 78% of employees reporting at least one bonus in the last 12 months.

22% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus-
78%
No Bonus-
22%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in China earn approximately 6% more than private sector employees in the same role.

Public Sector-
362,200 CNY
Private Sector-6%
341,400 CNY

Salaries for Jobs Similar to a Customer Service Team Leader

In the table below, we have salary information for jobs that are similar to a Customer Service Team Leader in Hainan.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center161,600 CNY
Account Service RepresentativeCustomer Service and Call Center159,400 CNY
Business Support SpecialistCustomer Service and Call Center228,000 CNY
Call Center AdvisorCustomer Service and Call Center180,300 CNY
Call Center Duty ManagerCustomer Service and Call Center232,900 CNY
Call Center ManagerCustomer Service and Call Center412,000 CNY
Call Center ManagerCustomer Service and Call Center421,400 CNY
Call Center Quality AnalystCustomer Service and Call Center273,300 CNY
Call Center RepresentativeCustomer Service and Call Center128,900 CNY
Call Center RepresentativeCustomer Service and Call Center129,000 CNY
Call Center SchedulerCustomer Service and Call Center157,600 CNY
Call Center Scheduling ManagerCustomer Service and Call Center212,500 CNY
Call Center SupervisorCustomer Service and Call Center181,600 CNY
Call Center Team LeaderCustomer Service and Call Center227,600 CNY
Client Engagement SpecialestCustomer Service and Call Center243,000 CNY
Client ExecutiveCustomer Service and Call Center190,500 CNY
Client Liaison OfficerCustomer Service and Call Center128,900 CNY
Client Relations ManagerCustomer Service and Call Center464,900 CNY
Client Relationship ExecutiveCustomer Service and Call Center415,900 CNY
Client Relationship ManagerCustomer Service and Call Center454,900 CNY
Client Service AnalystCustomer Service and Call Center277,400 CNY
Client Service RepresentativeCustomer Service and Call Center137,400 CNY
Client Strategy SpecialistCustomer Service and Call Center268,900 CNY
Contracts SpecialistCustomer Service and Call Center212,500 CNY
Customer Care OfficerCustomer Service and Call Center136,100 CNY
Customer Care RepresentativeCustomer Service and Call Center128,500 CNY
Customer Center SupervisorCustomer Service and Call Center163,800 CNY
Customer Experience AnalystCustomer Service and Call Center169,000 CNY
Customer Experience ManagerCustomer Service and Call Center472,000 CNY
Customer Experience SpecialistCustomer Service and Call Center282,500 CNY
Customer Fulfillment SpecialistCustomer Service and Call Center272,800 CNY
Customer Insights AnalystCustomer Service and Call Center268,900 CNY
Customer Problem ManagerCustomer Service and Call Center292,000 CNY
Customer Relations ManagerCustomer Service and Call Center451,000 CNY
Customer Relations SpecialistCustomer Service and Call Center277,400 CNY
Customer Sales RepresentativeCustomer Service and Call Center128,900 CNY
Customer Sales SupportCustomer Service and Call Center142,300 CNY
Customer Service AdministrationCustomer Service and Call Center159,400 CNY
Customer Service AdvisorCustomer Service and Call Center296,000 CNY
Customer Service AgentCustomer Service and Call Center136,100 CNY
Customer Service AssociateCustomer Service and Call Center137,400 CNY
Customer Service CoordinatorCustomer Service and Call Center152,300 CNY
Customer Service Country ManagerCustomer Service and Call Center533,000 CNY
Customer Service ExecutiveCustomer Service and Call Center325,600 CNY
Customer Service ManagerCustomer Service and Call Center460,500 CNY
Customer Service ManagerCustomer Service and Call Center489,500 CNY
Customer Service OfficerCustomer Service and Call Center127,700 CNY
Customer Service RepresentativeCustomer Service and Call Center136,100 CNY
Customer Service Sales SupportCustomer Service and Call Center119,900 CNY
Customer Service SpecialistCustomer Service and Call Center130,400 CNY
Customer Service SupervisorCustomer Service and Call Center207,700 CNY
Customer Service TrainerCustomer Service and Call Center243,000 CNY
Customer Service Working SupervisorCustomer Service and Call Center237,400 CNY
Customer Solutions RepresentativeCustomer Service and Call Center292,000 CNY
Customer Success ManagerCustomer Service and Call Center433,800 CNY
Customer Success SpecialistCustomer Service and Call Center296,000 CNY
Customer Support AgentCustomer Service and Call Center136,200 CNY
Dispute Resolution SpecialistCustomer Service and Call Center233,600 CNY
Field Service RepresentativeCustomer Service and Call Center137,400 CNY
Guest Relations OfficerCustomer Service and Call Center105,800 CNY
Guest Service AgentCustomer Service and Call Center103,820 CNY
Inbound Call Center RepresentativeCustomer Service and Call Center127,700 CNY
Inbound Sales RepresentativeCustomer Service and Call Center128,900 CNY
Internet Banking SupervisorCustomer Service and Call Center401,300 CNY
Lead AdministratorCustomer Service and Call Center275,200 CNY
Logistics CoordinatorCustomer Service and Call Center152,100 CNY
Operations Support ManagerCustomer Service and Call Center406,300 CNY
Real Time AnalystCustomer Service and Call Center258,400 CNY
Regional Account ManagerCustomer Service and Call Center455,400 CNY
Service AdministratorCustomer Service and Call Center208,600 CNY
Service Delivery ManagerCustomer Service and Call Center457,300 CNY
Service WriterCustomer Service and Call Center108,120 CNY
Sourcing AssistantCustomer Service and Call Center91,520 CNY
Telephone OperatorCustomer Service and Call Center99,560 CNY
Vendor Administration SpecialistCustomer Service and Call Center161,600 CNY
Workforce ManagerCustomer Service and Call Center279,400 CNY

Salary Comparison by City

If you want to compare salaries with different cities in China, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Beijing332,100 CNY
Changchun296,000 CNY
Changsha266,000 CNY
Chengdu308,300 CNY
Chongqing317,700 CNY
Dalian275,500 CNY
Dongguan281,500 CNY
Foshan282,500 CNY
Fuzhou279,400 CNY
Guangzhou325,900 CNY
Hangzhou320,500 CNY
Harbin296,000 CNY
Jinan301,300 CNY
Kunming267,100 CNY
Nanjing309,800 CNY
Qingdao297,000 CNY
Quanzhou258,400 CNY
Shanghai330,900 CNY
Shantou305,600 CNY
Shenyang301,600 CNY
Shenzhen292,000 CNY
Suzhou281,500 CNY
Tianjin322,600 CNY
Wenzhou273,300 CNY
Wuhan325,600 CNY
Wuxi263,200 CNY
Xi an318,800 CNY
Xiamen263,100 CNY
Zhengzhou252,300 CNY

Salary Comparison by State

The table below includes links to the average salary for each state in China.

StateAverage Salary
Anhui308,300 CNY
Beijing263,200 CNY
Chongqing283,700 CNY
Fujian308,300 CNY
Gansu263,900 CNY
Guangdong335,100 CNY
Guangxi314,500 CNY
Guizhou294,700 CNY
Hebei318,800 CNY
Heilongjiang290,800 CNY
Henan341,400 CNY
Hubei330,900 CNY
Hunan311,700 CNY
Jiangsu325,600 CNY
Jiangxi309,800 CNY
Jilin286,400 CNY
Liaoning290,800 CNY
Nei Monggol267,100 CNY
Ningxia254,800 CNY
Qinghai259,100 CNY
Shaanxi277,400 CNY
Shandong327,300 CNY
Shanghai268,900 CNY
Shanxi294,700 CNY
Sichuan344,600 CNY
Tianjin253,400 CNY
Xinjiang Uygur263,900 CNY
Xizang [Tibet]253,400 CNY
Yunnan317,700 CNY
Zhejiang301,300 CNY

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