Average Customer Problem Manager Salary in Vancouver, Canada for 2026

In this article, we will look at the average Customer Problem Manager salary for 2026 in Vancouver and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Canadian dollar. To keep things simple, we are using the CAD currency code instead of the currency symbol $.

How Much Does a Customer Problem Manager Make in Vancouver?

A Customer Problem Manager working in Vancouver will typically earn around 102,700 CAD per year, and this can range from the lowest average salary of about 49,200 CAD to the highest average salary of 161,300 CAD.

These are average salaries for a Customer Problem Manager in Vancouver and include benefits such as housing and transport. It's also possible for a Customer Problem Manager to earn more or less than the average salaries shown above.

Customer Problem Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Problem Manager Salaries in Vancouver

So we've looked at the average salaries a Customer Problem Manager will earn in Vancouver. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Problem Manager can earn between 49,200 CAD and 161,300 CAD on average in Vancouver. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Problem Manager in Vancouver is 107,700 CAD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 107,700 CAD, and 50% of the population earn more than 107,700 CAD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Problem Manager salary in Vancouver, 25% of the population are earning less than 69,700 CAD while 75% of the population earn more than 69,700 CAD.

75% of the population earn less than 141,000 CAD, and 25% of the population earn more than 141,000 CAD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

Customer Problem Manager Salary by Experience Level in Vancouver

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Problem Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

• 0 - 2 Years Experience. A Customer Problem Manager in Vancouver that has less than two years of experience can expect to earn somewhere in the region of 57,400 CAD.
• 2 - 5 Years Experience. With two to five years of experience the average Customer Problem Manager salary would increase to 80,500 CAD.
• 5 - 10 Years Experience. From five to ten years of experience as a Customer Problem Manager, the average salary would be 109,000 CAD.
• 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 132,000 CAD.
• 15 - 20 Years Experience. A Customer Problem Manager with 15 to 20 years of experience can earn an average of 142,100 CAD.
• 20+ Years Experience. For a Customer Problem Manager with more than 20 years, the expected average salary increases to 153,700 CAD.

Average Salary by Experience Chart

Customer Problem Manager Salary by Education Level in Vancouver

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Problem Manager in Vancouver based on the education level of the employees in order to find out whether a better education level would increase your salary.

• High School. A Customer Problem Manager in Vancouver with a high school education can earn an average salary of 73,200 CAD.
• Certificate or Diploma. A Customer Problem Manager in Vancouver with a certificate or diploma education can earn an average salary of 83,200 CAD.
• Bachelor's Degree. A Customer Problem Manager in Vancouver with a bachelor's degree education can earn an average salary of 123,000 CAD.
• Master's Degree. A Customer Problem Manager in Vancouver with a master's degree education can earn an average salary of 151,800 CAD.

Average Salary by Education Chart

Customer Problem Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Vancouver, a male customer problem manager will earn an average of 96,800 CAD, while a female customer problem manager will earn around 92,500 CAD.

This means that a male customer problem manager earns approximately 5% more than a female customer problem manager for performing the same job.

Average Salary by Gender Chart in Vancouver

Customer Problem Manager Average Pay Raise in Vancouver

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Problem Manager in Vancouver is around 11% every 16 months.

The national average pay raise across all professions and industries in Canada is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Customer Problem Manager in Vancouver can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Vancouver for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Canada.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Customer Problem Manager Bonus and Incentive Rates in Vancouver

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Problem Manager is a moderate bonus based job, with 60% of employees reporting at least one bonus in the last 12 months.

40% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Canada earn approximately 6% more than private sector employees in the same role.

Salaries for Jobs Similar to a Customer Problem Manager

In the table below, we have salary information for jobs that are similar to a Customer Problem Manager in Vancouver.

Salary Comparison by City

If you want to compare salaries with different cities in Canada, you can use the links below to explore the data for each specific city we have researched.

Salary Comparison by State

The table below includes links to the average salary for each state in Canada.