Average Customer Problem Manager Salary in Chetumal, Mexico for 2026
In this article, we will look at the average Customer Problem Manager salary for 2026 in Chetumal and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the Mexican peso. To keep things simple, we are using the MXN currency code instead of the currency symbol $.
How Much Does a Customer Problem Manager Make in Chetumal?
A Customer Problem Manager working in Chetumal will typically earn around 279,400 MXN per year, and this can range from the lowest average salary of about 130,400 MXN to the highest average salary of 440,200 MXN.
These are average salaries for a Customer Problem Manager in Chetumal and include benefits such as housing and transport. It's also possible for a Customer Problem Manager to earn more or less than the average salaries shown above.
Customer Problem Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Customer Problem Manager Salaries in Chetumal
So we've looked at the average salaries a Customer Problem Manager will earn in Chetumal. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Customer Problem Manager can earn between 130,400 MXN and 440,200 MXN on average in Chetumal. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Customer Problem Manager in Chetumal is 296,000 MXN. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 296,000 MXN, and 50% of the population earn more than 296,000 MXN.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Customer Problem Manager salary in Chetumal, 25% of the population are earning less than 192,600 MXN while 75% of the population earn more than 192,600 MXN.
75% of the population earn less than 390,000 MXN, and 25% of the population earn more than 390,000 MXN.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Customer Problem Manager Salary by Experience Level in Chetumal
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average Customer Problem Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Customer Problem Manager in Chetumal that has less than two years of experience can expect to earn somewhere in the region of 152,100 MXN.
- 2 - 5 Years Experience. With two to five years of experience the average Customer Problem Manager salary would increase to 208,600 MXN.
- 5 - 10 Years Experience. From five to ten years of experience as a Customer Problem Manager, the average salary would be 299,500 MXN.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 361,500 MXN.
- 15 - 20 Years Experience. A Customer Problem Manager with 15 to 20 years of experience can earn an average of 384,200 MXN.
- 20+ Years Experience. For a Customer Problem Manager with more than 20 years, the expected average salary increases to 419,400 MXN.
Average Salary by Experience Chart
| 0-2 Years | - | 152,100 MXN |
| 2-5 Years | +38% | 208,600 MXN |
| 5-10 Years | +42% | 299,500 MXN |
| 10-15 Years | +22% | 361,500 MXN |
| 15-20 Years | +6% | 384,200 MXN |
| 20+ Years | +9% | 419,400 MXN |
Customer Problem Manager Salary by Education Level in Chetumal
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Customer Problem Manager in Chetumal based on the education level of the employees in order to find out whether a better education level would increase your salary.
- High School. A Customer Problem Manager in Chetumal with a high school education can earn an average salary of 187,300 MXN.
- Certificate or Diploma. A Customer Problem Manager in Chetumal with a certificate or diploma education can earn an average salary of 217,900 MXN.
- Bachelor's Degree. A Customer Problem Manager in Chetumal with a bachelor's degree education can earn an average salary of 318,800 MXN.
- Master's Degree. A Customer Problem Manager in Chetumal with a master's degree education can earn an average salary of 419,400 MXN.
Average Salary by Education Chart
| High School | - | 187,300 MXN |
| Certificate or Diploma | +17% | 217,900 MXN |
| Bachelor's Degree | +45% | 318,800 MXN |
| Master's Degree | +31% | 419,400 MXN |
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in Mexico is around 166,000 to 498,000 MXN and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Customer Problem Manager Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In Chetumal, a male customer problem manager will earn an average of 359,900 MXN, while a female customer problem manager will earn around 332,500 MXN.
This means that a male customer problem manager earns approximately 8% more than a female customer problem manager for performing the same job.
Average Salary by Gender Chart in Chetumal
| Male | - | 359,900 MXN |
| Female | -8% | 332,500 MXN |
Customer Problem Manager Average Pay Raise in Chetumal
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Customer Problem Manager in Chetumal is around 10% every 19 months.
The national average pay raise across all professions and industries in Mexico is around 8% every 18 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 10 ÷ 19 ) × 12 = 6%
What this means is that a Customer Problem Manager in Chetumal can expect to receive an average pay raise of around 6% every 12 months.
Annual Pay Raise by Industry in Chetumal for 2026
In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mexico.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
| Banking | - | 4% |
| Energy | - | 8% |
| Information Technology | - | 3% |
| Healthcare | - | 7% |
| Travel | - | 2% |
| Construction | - | 6% |
| Education | - | 1% |
Customer Problem Manager Bonus and Incentive Rates in Chetumal
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Customer Problem Manager is a moderate bonus based job, with 56% of employees reporting at least one bonus in the last 12 months.
44% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.
| Received Bonus | - | 56% |
| No Bonus | - | 44% |
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in Mexico earn approximately 8% more than private sector employees in the same role.
| Public Sector | - | 415,900 MXN |
| Private Sector | -8% | 384,200 MXN |
Salaries for Jobs Similar to a Customer Problem Manager
In the table below, we have salary information for jobs that are similar to a Customer Problem Manager in Chetumal.
| Job Title | Category | Salary |
|---|---|---|
| Account Representative | Customer Service and Call Center | 181,600 MXN |
| Account Service Representative | Customer Service and Call Center | 175,900 MXN |
| Business Support Specialist | Customer Service and Call Center | 252,300 MXN |
| Call Center Advisor | Customer Service and Call Center | 187,500 MXN |
| Call Center Duty Manager | Customer Service and Call Center | 267,100 MXN |
| Call Center Manager | Customer Service and Call Center | 478,000 MXN |
| Call Center Manager | Customer Service and Call Center | 478,100 MXN |
| Call Center Quality Analyst | Customer Service and Call Center | 294,300 MXN |
| Call Center Representative | Customer Service and Call Center | 152,000 MXN |
| Call Center Scheduler | Customer Service and Call Center | 168,100 MXN |
| Call Center Scheduling Manager | Customer Service and Call Center | 249,600 MXN |
| Call Center Supervisor | Customer Service and Call Center | 212,500 MXN |
| Call Center Team Leader | Customer Service and Call Center | 267,100 MXN |
| Client Engagement Specialest | Customer Service and Call Center | 288,100 MXN |
| Client Executive | Customer Service and Call Center | 200,000 MXN |
| Client Liaison Officer | Customer Service and Call Center | 137,400 MXN |
| Client Relations Manager | Customer Service and Call Center | 535,800 MXN |
| Client Relationship Executive | Customer Service and Call Center | 483,800 MXN |
| Client Relationship Manager | Customer Service and Call Center | 563,300 MXN |
| Client Service Analyst | Customer Service and Call Center | 322,600 MXN |
| Client Service Representative | Customer Service and Call Center | 143,200 MXN |
| Client Strategy Specialist | Customer Service and Call Center | 308,300 MXN |
| Contracts Specialist | Customer Service and Call Center | 251,500 MXN |
| Customer Care Officer | Customer Service and Call Center | 142,300 MXN |
| Customer Care Representative | Customer Service and Call Center | 150,000 MXN |
| Customer Center Supervisor | Customer Service and Call Center | 172,200 MXN |
| Customer Experience Analyst | Customer Service and Call Center | 192,000 MXN |
| Customer Experience Manager | Customer Service and Call Center | 518,900 MXN |
| Customer Experience Specialist | Customer Service and Call Center | 351,900 MXN |
| Customer Fulfillment Specialist | Customer Service and Call Center | 301,300 MXN |
| Customer Insights Analyst | Customer Service and Call Center | 327,300 MXN |
| Customer Relations Manager | Customer Service and Call Center | 525,700 MXN |
| Customer Relations Specialist | Customer Service and Call Center | 307,400 MXN |
| Customer Sales Representative | Customer Service and Call Center | 152,000 MXN |
| Customer Sales Support | Customer Service and Call Center | 150,000 MXN |
| Customer Service Administration | Customer Service and Call Center | 185,100 MXN |
| Customer Service Advisor | Customer Service and Call Center | 340,400 MXN |
| Customer Service Agent | Customer Service and Call Center | 154,700 MXN |
| Customer Service Associate | Customer Service and Call Center | 152,300 MXN |
| Customer Service Coordinator | Customer Service and Call Center | 174,000 MXN |
| Customer Service Country Manager | Customer Service and Call Center | 605,700 MXN |
| Customer Service Executive | Customer Service and Call Center | 369,300 MXN |
| Customer Service Manager | Customer Service and Call Center | 524,400 MXN |
| Customer Service Manager | Customer Service and Call Center | 555,800 MXN |
| Customer Service Officer | Customer Service and Call Center | 158,700 MXN |
| Customer Service Representative | Customer Service and Call Center | 152,100 MXN |
| Customer Service Sales Support | Customer Service and Call Center | 152,100 MXN |
| Customer Service Specialist | Customer Service and Call Center | 148,300 MXN |
| Customer Service Supervisor | Customer Service and Call Center | 237,400 MXN |
| Customer Service Team Leader | Customer Service and Call Center | 351,900 MXN |
| Customer Service Trainer | Customer Service and Call Center | 273,300 MXN |
| Customer Service Working Supervisor | Customer Service and Call Center | 265,000 MXN |
| Customer Solutions Representative | Customer Service and Call Center | 325,800 MXN |
| Customer Success Manager | Customer Service and Call Center | 487,600 MXN |
| Customer Success Specialist | Customer Service and Call Center | 325,600 MXN |
| Customer Support Agent | Customer Service and Call Center | 152,100 MXN |
| Dispute Resolution Specialist | Customer Service and Call Center | 267,100 MXN |
| Field Service Representative | Customer Service and Call Center | 161,300 MXN |
| Guest Relations Officer | Customer Service and Call Center | 118,060 MXN |
| Guest Service Agent | Customer Service and Call Center | 115,640 MXN |
| Inbound Call Center Representative | Customer Service and Call Center | 148,300 MXN |
| Inbound Sales Representative | Customer Service and Call Center | 157,600 MXN |
| Internet Banking Supervisor | Customer Service and Call Center | 504,400 MXN |
| Lead Administrator | Customer Service and Call Center | 301,800 MXN |
| Logistics Coordinator | Customer Service and Call Center | 172,400 MXN |
| Operations Support Manager | Customer Service and Call Center | 466,300 MXN |
| Real Time Analyst | Customer Service and Call Center | 314,500 MXN |
| Regional Account Manager | Customer Service and Call Center | 480,300 MXN |
| Service Administrator | Customer Service and Call Center | 251,500 MXN |
| Service Delivery Manager | Customer Service and Call Center | 489,600 MXN |
| Service Writer | Customer Service and Call Center | 130,400 MXN |
| Sourcing Assistant | Customer Service and Call Center | 105,620 MXN |
| Telephone Operator | Customer Service and Call Center | 110,380 MXN |
| Vendor Administration Specialist | Customer Service and Call Center | 192,000 MXN |
| Workforce Manager | Customer Service and Call Center | 330,700 MXN |
Salary Comparison by City
If you want to compare salaries with different cities in Mexico, you can use the links below to explore the data for each specific city we have researched.
| City | Average Salary |
|---|---|
| Acapulco | 417,200 MXN |
| Acuna | 308,900 MXN |
| Aguascalientes | 426,700 MXN |
| Boca del Rio | 288,100 MXN |
| Buenavista | 311,700 MXN |
| Campeche | 335,100 MXN |
| Cancun | 388,100 MXN |
| Celaya | 345,100 MXN |
| Chalco | 294,700 MXN |
| Chicoloapan | 301,800 MXN |
| Chihuahua | 404,600 MXN |
| Chilpancingo | 301,600 MXN |
| Chimalhuacan | 377,200 MXN |
| Cholula de Rivadabia | 294,300 MXN |
| Ciudad Apodaca | 377,200 MXN |
| Ciudad Juarez | 296,000 MXN |
| Ciudad Lopez Mateos | 390,000 MXN |
| Ciudad Obregon | 345,100 MXN |
| Ciudad Santa Catarina | 341,400 MXN |
| Ciudad Valles | 273,000 MXN |
| Ciudad Victoria | 352,000 MXN |
| Ciudad del Carmen | 297,000 MXN |
| Coacalco | 354,000 MXN |
| Coatzacoalcos | 308,900 MXN |
| Colima | 290,800 MXN |
| Cordoba | 288,700 MXN |
| Cuautitlan Izcalli | 372,600 MXN |
| Cuautla | 294,700 MXN |
| Cuernavaca | 361,600 MXN |
| Culiacan | 407,300 MXN |
| Delicias | 263,100 MXN |
| Durango | 375,200 MXN |
| Ecatepec de Morelos | 445,100 MXN |
| Ensenada | 353,600 MXN |
| Fresnillo | 261,300 MXN |
| General Escobedo | 354,000 MXN |
| Gomez Palacio | 344,600 MXN |
| Guadalajara | 431,100 MXN |
| Guadalupe | 409,000 MXN |
| Guaymas | 265,000 MXN |
| Hermosillo | 403,100 MXN |
| Hidalgo del Parral | 254,800 MXN |
| Iguala | 275,200 MXN |
| Irapuato | 354,000 MXN |
| Ixtapaluca | 335,800 MXN |
| Jiutepec | 281,500 MXN |
| La Paz | 315,900 MXN |
| Leon | 413,900 MXN |
| Los Mochis | 335,800 MXN |
| Los Reyes la Paz | 340,400 MXN |
| Manzanillo | 261,300 MXN |
| Matamoros | 384,200 MXN |
| Mazatlan | 369,300 MXN |
| Merida | 389,200 MXN |
| Metepec | 301,300 MXN |
| Mexicali | 411,400 MXN |
| Mexico City | 414,000 MXN |
| Minatitlan | 261,300 MXN |
| Monclova | 322,600 MXN |
| Monterrey | 420,100 MXN |
| Morelia | 394,500 MXN |
| Naucalpan | 414,000 MXN |
| Navojoa | 243,000 MXN |
| Nezahualcoyotl | 396,300 MXN |
| Nogales | 313,700 MXN |
| Nuevo Laredo | 362,200 MXN |
| Oaxaca | 325,800 MXN |
| Ojo de Agua | 335,100 MXN |
| Orizaba | 272,800 MXN |
| Pachuca | 313,700 MXN |
| Piedras Negras | 292,000 MXN |
| Playa del Carmen | 273,000 MXN |
| Poza Rica | 311,700 MXN |
| Puebla | 417,100 MXN |
| Puerto Vallarta | 297,000 MXN |
| Queretaro | 378,300 MXN |
| Reynosa | 397,900 MXN |
| Salamanca | 282,500 MXN |
| Saltillo | 392,300 MXN |
| San Cristobal de las Casas | 283,700 MXN |
| San Juan del Rio | 263,900 MXN |
| San Luis Potosi | 401,300 MXN |
| San Luis Rio Colorado | 288,700 MXN |
| San Nicolas de los Garza | 357,300 MXN |
| San Pablo de las Salinas | 299,500 MXN |
| San Pedro Garza Garcia | 259,100 MXN |
| Soledad de Graciano Sanchez | 318,800 MXN |
| Tampico | 361,600 MXN |
| Tapachula | 317,700 MXN |
| Tehuacan | 317,700 MXN |
| Tepic | 357,700 MXN |
| Tijuana | 406,300 MXN |
| Tlalnepantla de Baz | 384,500 MXN |
| Tlaquepaque | 390,000 MXN |
| Toluca | 378,300 MXN |
| Tonala | 382,600 MXN |
| Torreon | 406,300 MXN |
| Tuxtla Gutierrez | 385,300 MXN |
| Uruapan | 332,100 MXN |
| Veracruz | 351,900 MXN |
| Villa Nicolas Romero | 325,800 MXN |
| Villahermosa | 376,800 MXN |
| Xalapa | 361,600 MXN |
| Xico | 353,600 MXN |
| Zacatecas | 273,300 MXN |
| Zamora de Hidalgo | 273,300 MXN |
| Zapopan | 430,000 MXN |
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