Average Customer Experience Manager Salary in Manila, Philippines for 2026

In this article, we will look at the average Customer Experience Manager salary for 2026 in Manila and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Philippine peso. To keep things simple, we are using the PHP currency code instead of the currency symbol ₱.

How Much Does a Customer Experience Manager Make in Manila?

A Customer Experience Manager working in Manila will typically earn around 839,500 PHP per year, and this can range from the lowest average salary of about 433,800 PHP to the highest average salary of 1,283,600 PHP.

Average Annual Salary839,500 PHP
Average Monthly Salary69,958 PHP
Average Lowest Salary433,800 PHP
Lowest Monthly Salary36,150 PHP
Average Highest Salary1,283,600 PHP
Highest Monthly Salary106,966 PHP

These are average salaries for a Customer Experience Manager in Manila and include benefits such as housing and transport. It's also possible for a Customer Experience Manager to earn more or less than the average salaries shown above.

Customer Experience Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Manager Salaries in Manila

So we've looked at the average salaries a Customer Experience Manager will earn in Manila. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Manager can earn between 433,800 PHP and 1,283,600 PHP on average in Manila. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Manager in Manila is 805,900 PHP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 805,900 PHP, and 50% of the population earn more than 805,900 PHP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Manager salary in Manila, 25% of the population are earning less than 559,000 PHP while 75% of the population earn more than 559,000 PHP.

75% of the population earn less than 1,000,700 PHP, and 25% of the population earn more than 1,000,700 PHP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Manager Salary by Experience Level in Manila

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Experience Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Manager in Manila that has less than two years of experience can expect to earn somewhere in the region of 492,700 PHP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Manager salary would increase to 663,100 PHP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Manager, the average salary would be 862,200 PHP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 1,043,700 PHP.
  • 15 - 20 Years Experience. A Customer Experience Manager with 15 to 20 years of experience can earn an average of 1,141,600 PHP.
  • 20+ Years Experience. For a Customer Experience Manager with more than 20 years, the expected average salary increases to 1,198,300 PHP.

Average Salary by Experience Chart

0-2 Years-
492,700 PHP
2-5 Years+34%
663,100 PHP
5-10 Years+30%
862,200 PHP
10-15 Years+21%
1,043,700 PHP
15-20 Years+9%
1,141,600 PHP
20+ Years+5%
1,198,300 PHP

Customer Experience Manager Salary by Education Level in Manila

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Manager in Manila based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Manager in Manila with a high school education can earn an average salary of 595,300 PHP.
  • Certificate or Diploma. A Customer Experience Manager in Manila with a certificate or diploma education can earn an average salary of 681,900 PHP.
  • Bachelor's Degree. A Customer Experience Manager in Manila with a bachelor's degree education can earn an average salary of 960,900 PHP.
  • Master's Degree. A Customer Experience Manager in Manila with a master's degree education can earn an average salary of 1,160,900 PHP.

Average Salary by Education Chart

High School-
595,300 PHP
Certificate or Diploma+14%
681,900 PHP
Bachelor's Degree+41%
960,900 PHP
Master's Degree+21%
1,160,900 PHP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Philippines is around 223,000 to 669,000 PHP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Manila, a male customer experience manager will earn an average of 757,300 PHP, while a female customer experience manager will earn around 658,300 PHP.

This means that a male customer experience manager earns approximately 15% more than a female customer experience manager for performing the same job.

Average Salary by Gender Chart in Manila

Male-
757,300 PHP
Female-15%
658,300 PHP

Customer Experience Manager Average Pay Raise in Manila

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Manager in Manila is around 12% every 21 months.

The national average pay raise across all professions and industries in Philippines is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 12 ÷ 21 ) × 12  = 7%

What this means is that a Customer Experience Manager in Manila can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Manila for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Philippines.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
9%
Energy-
9%
Information Technology-
9%
Healthcare-
9%
Travel-
9%
Construction-
9%
Education-
9%

Customer Experience Manager Bonus and Incentive Rates in Manila

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Manager is a high bonus based job, with 84% of employees reporting at least one bonus in the last 12 months.

16% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus-
84%
No Bonus-
16%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Philippines earn approximately 12% more than private sector employees in the same role.

Public Sector-
563,300 PHP
Private Sector-12%
504,300 PHP

Salaries for Jobs Similar to a Customer Experience Manager

In the table below, we have salary information for jobs that are similar to a Customer Experience Manager in Manila.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center245,300 PHP
Account Service RepresentativeCustomer Service and Call Center227,600 PHP
Business Support SpecialistCustomer Service and Call Center315,900 PHP
Call Center AdvisorCustomer Service and Call Center261,300 PHP
Call Center Duty ManagerCustomer Service and Call Center327,300 PHP
Call Center ManagerCustomer Service and Call Center633,100 PHP
Call Center ManagerCustomer Service and Call Center667,400 PHP
Call Center Quality AnalystCustomer Service and Call Center401,300 PHP
Call Center RepresentativeCustomer Service and Call Center187,300 PHP
Call Center RepresentativeCustomer Service and Call Center196,800 PHP
Call Center SchedulerCustomer Service and Call Center221,500 PHP
Call Center Scheduling ManagerCustomer Service and Call Center341,400 PHP
Call Center SupervisorCustomer Service and Call Center279,400 PHP
Call Center Team LeaderCustomer Service and Call Center340,400 PHP
Client Engagement SpecialestCustomer Service and Call Center376,800 PHP
Client ExecutiveCustomer Service and Call Center272,800 PHP
Client Liaison OfficerCustomer Service and Call Center189,300 PHP
Client Relations ManagerCustomer Service and Call Center695,200 PHP
Client Relationship ExecutiveCustomer Service and Call Center612,500 PHP
Client Relationship ManagerCustomer Service and Call Center691,200 PHP
Client Service AnalystCustomer Service and Call Center420,100 PHP
Client Service RepresentativeCustomer Service and Call Center200,000 PHP
Client Strategy SpecialistCustomer Service and Call Center417,200 PHP
Contracts SpecialistCustomer Service and Call Center330,900 PHP
Customer Care OfficerCustomer Service and Call Center187,300 PHP
Customer Care RepresentativeCustomer Service and Call Center194,600 PHP
Customer Center SupervisorCustomer Service and Call Center239,000 PHP
Customer Experience AnalystCustomer Service and Call Center249,600 PHP
Customer Experience SpecialistCustomer Service and Call Center433,400 PHP
Customer Fulfillment SpecialistCustomer Service and Call Center382,600 PHP
Customer Insights AnalystCustomer Service and Call Center430,500 PHP
Customer Problem ManagerCustomer Service and Call Center430,000 PHP
Customer Relations ManagerCustomer Service and Call Center684,900 PHP
Customer Relations SpecialistCustomer Service and Call Center417,200 PHP
Customer Sales RepresentativeCustomer Service and Call Center205,700 PHP
Customer Sales SupportCustomer Service and Call Center207,800 PHP
Customer Service AdministrationCustomer Service and Call Center238,900 PHP
Customer Service AdvisorCustomer Service and Call Center412,000 PHP
Customer Service AgentCustomer Service and Call Center187,300 PHP
Customer Service AssociateCustomer Service and Call Center196,800 PHP
Customer Service CoordinatorCustomer Service and Call Center239,300 PHP
Customer Service Country ManagerCustomer Service and Call Center780,600 PHP
Customer Service ExecutiveCustomer Service and Call Center454,300 PHP
Customer Service ManagerCustomer Service and Call Center689,900 PHP
Customer Service ManagerCustomer Service and Call Center732,400 PHP
Customer Service OfficerCustomer Service and Call Center190,500 PHP
Customer Service RepresentativeCustomer Service and Call Center195,200 PHP
Customer Service Sales SupportCustomer Service and Call Center183,600 PHP
Customer Service SpecialistCustomer Service and Call Center204,700 PHP
Customer Service SupervisorCustomer Service and Call Center301,300 PHP
Customer Service Team LeaderCustomer Service and Call Center431,100 PHP
Customer Service TrainerCustomer Service and Call Center341,400 PHP
Customer Service Working SupervisorCustomer Service and Call Center340,400 PHP
Customer Solutions RepresentativeCustomer Service and Call Center430,000 PHP
Customer Success ManagerCustomer Service and Call Center639,100 PHP
Customer Success SpecialistCustomer Service and Call Center412,000 PHP
Customer Support AgentCustomer Service and Call Center187,500 PHP
Dispute Resolution SpecialistCustomer Service and Call Center353,600 PHP
Field Service RepresentativeCustomer Service and Call Center208,600 PHP
Guest Relations OfficerCustomer Service and Call Center159,500 PHP
Guest Service AgentCustomer Service and Call Center151,800 PHP
Inbound Call Center RepresentativeCustomer Service and Call Center195,200 PHP
Inbound Sales RepresentativeCustomer Service and Call Center187,300 PHP
Internet Banking SupervisorCustomer Service and Call Center598,600 PHP
Lead AdministratorCustomer Service and Call Center414,000 PHP
Logistics CoordinatorCustomer Service and Call Center210,500 PHP
Operations Support ManagerCustomer Service and Call Center562,200 PHP
Real Time AnalystCustomer Service and Call Center399,900 PHP
Regional Account ManagerCustomer Service and Call Center650,700 PHP
Service AdministratorCustomer Service and Call Center301,800 PHP
Service Delivery ManagerCustomer Service and Call Center645,800 PHP
Service WriterCustomer Service and Call Center159,500 PHP
Sourcing AssistantCustomer Service and Call Center138,800 PHP
Telephone OperatorCustomer Service and Call Center143,200 PHP
Vendor Administration SpecialistCustomer Service and Call Center261,300 PHP
Workforce ManagerCustomer Service and Call Center411,400 PHP

Salary Comparison by City

If you want to compare salaries with different cities in Philippines, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Antipolo743,100 PHP
Cagayan de Oro741,500 PHP
Cebu823,900 PHP
Dasmarinas692,500 PHP
Davao823,400 PHP
Kalookan781,200 PHP
Las Pinas721,600 PHP
Makati684,900 PHP
Paranaque702,800 PHP
Pasig778,900 PHP
Quezon City879,700 PHP
Taguig781,200 PHP
Valenzuela688,900 PHP

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