Average Customer Experience Manager Salary in Liverpool, United Kingdom for 2026
In this article, we will look at the average Customer Experience Manager salary for 2026 in Liverpool and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the British pound. To keep things simple, we are using the GBP currency code instead of the currency symbol £.
How Much Does a Customer Experience Manager Make in Liverpool?
A Customer Experience Manager working in Liverpool will typically earn around 107,700 GBP per year, and this can range from the lowest average salary of about 52,800 GBP to the highest average salary of 166,600 GBP.
These are average salaries for a Customer Experience Manager in Liverpool and include benefits such as housing and transport. It's also possible for a Customer Experience Manager to earn more or less than the average salaries shown above.
Customer Experience Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Customer Experience Manager Salaries in Liverpool
So we've looked at the average salaries a Customer Experience Manager will earn in Liverpool. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Customer Experience Manager can earn between 52,800 GBP and 166,600 GBP on average in Liverpool. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Customer Experience Manager in Liverpool is 107,700 GBP. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 107,700 GBP, and 50% of the population earn more than 107,700 GBP.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Customer Experience Manager salary in Liverpool, 25% of the population are earning less than 72,400 GBP while 75% of the population earn more than 72,400 GBP.
75% of the population earn less than 138,700 GBP, and 25% of the population earn more than 138,700 GBP.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Customer Experience Manager Salary by Experience Level in Liverpool
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average Customer Experience Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Customer Experience Manager in Liverpool that has less than two years of experience can expect to earn somewhere in the region of 63,200 GBP.
- 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Manager salary would increase to 87,200 GBP.
- 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Manager, the average salary would be 114,900 GBP.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 137,100 GBP.
- 15 - 20 Years Experience. A Customer Experience Manager with 15 to 20 years of experience can earn an average of 148,300 GBP.
- 20+ Years Experience. For a Customer Experience Manager with more than 20 years, the expected average salary increases to 156,200 GBP.
Average Salary by Experience Chart
| 0-2 Years | - | 63,200 GBP |
| 2-5 Years | +32% | 87,200 GBP |
| 5-10 Years | +34% | 114,900 GBP |
| 10-15 Years | +19% | 137,100 GBP |
| 15-20 Years | +8% | 148,300 GBP |
| 20+ Years | +7% | 156,200 GBP |
Customer Experience Manager Salary by Education Level in Liverpool
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Customer Experience Manager in Liverpool based on the education level of the employees in order to find out whether a better education level would increase your salary.
- High School. A Customer Experience Manager in Liverpool with a high school education can earn an average salary of 80,000 GBP.
- Certificate or Diploma. A Customer Experience Manager in Liverpool with a certificate or diploma education can earn an average salary of 93,200 GBP.
- Bachelor's Degree. A Customer Experience Manager in Liverpool with a bachelor's degree education can earn an average salary of 123,800 GBP.
- Master's Degree. A Customer Experience Manager in Liverpool with a master's degree education can earn an average salary of 156,200 GBP.
Average Salary by Education Chart
| High School | - | 80,000 GBP |
| Certificate or Diploma | +14% | 93,200 GBP |
| Bachelor's Degree | +36% | 123,800 GBP |
| Master's Degree | +26% | 156,200 GBP |
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in United Kingdom is around 29,600 to 88,700 GBP and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Customer Experience Manager Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In Liverpool, a male customer experience manager will earn an average of 103,600 GBP, while a female customer experience manager will earn around 96,800 GBP.
This means that a male customer experience manager earns approximately 7% more than a female customer experience manager for performing the same job.
Average Salary by Gender Chart in Liverpool
| Male | - | 103,600 GBP |
| Female | -7% | 96,800 GBP |
Customer Experience Manager Average Pay Raise in Liverpool
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Customer Experience Manager in Liverpool is around 13% every 18 months.
The national average pay raise across all professions and industries in United Kingdom is around 9% every 15 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 13 ÷ 18 ) × 12 = 9%
What this means is that a Customer Experience Manager in Liverpool can expect to receive an average pay raise of around 9% every 12 months.
Annual Pay Raise by Industry in Liverpool for 2026
In the chart below, you can see the average annual pay raise percentages for each of the major industries in United Kingdom.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
| Banking | - | 3% |
| Energy | - | 6% |
| Information Technology | - | 9% |
| Healthcare | - | 3% |
| Travel | - | 6% |
| Construction | - | 9% |
| Education | - | 3% |
Customer Experience Manager Bonus and Incentive Rates in Liverpool
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Customer Experience Manager is a high bonus based job, with 81% of employees reporting at least one bonus in the last 12 months.
19% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.
| Received Bonus | - | 81% |
| No Bonus | - | 19% |
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in United Kingdom earn approximately 7% more than private sector employees in the same role.
| Public Sector | - | 72,700 GBP |
| Private Sector | -7% | 68,200 GBP |
Salaries for Jobs Similar to a Customer Experience Manager
In the table below, we have salary information for jobs that are similar to a Customer Experience Manager in Liverpool.
| Job Title | Category | Salary |
|---|---|---|
| Account Representative | Customer Service and Call Center | 32,300 GBP |
| Account Service Representative | Customer Service and Call Center | 32,900 GBP |
| Business Support Specialist | Customer Service and Call Center | 43,800 GBP |
| Call Center Advisor | Customer Service and Call Center | 31,700 GBP |
| Call Center Duty Manager | Customer Service and Call Center | 48,000 GBP |
| Call Center Manager | Customer Service and Call Center | 86,800 GBP |
| Call Center Manager | Customer Service and Call Center | 92,300 GBP |
| Call Center Quality Analyst | Customer Service and Call Center | 53,300 GBP |
| Call Center Representative | Customer Service and Call Center | 27,300 GBP |
| Call Center Representative | Customer Service and Call Center | 27,400 GBP |
| Call Center Scheduler | Customer Service and Call Center | 32,200 GBP |
| Call Center Scheduling Manager | Customer Service and Call Center | 45,800 GBP |
| Call Center Supervisor | Customer Service and Call Center | 36,800 GBP |
| Call Center Team Leader | Customer Service and Call Center | 46,400 GBP |
| Client Engagement Specialest | Customer Service and Call Center | 48,300 GBP |
| Client Executive | Customer Service and Call Center | 36,500 GBP |
| Client Liaison Officer | Customer Service and Call Center | 26,400 GBP |
| Client Relations Manager | Customer Service and Call Center | 100,700 GBP |
| Client Relationship Executive | Customer Service and Call Center | 91,900 GBP |
| Client Relationship Manager | Customer Service and Call Center | 96,500 GBP |
| Client Service Analyst | Customer Service and Call Center | 52,800 GBP |
| Client Service Representative | Customer Service and Call Center | 24,200 GBP |
| Client Strategy Specialist | Customer Service and Call Center | 56,800 GBP |
| Contracts Specialist | Customer Service and Call Center | 43,800 GBP |
| Customer Care Officer | Customer Service and Call Center | 27,800 GBP |
| Customer Care Representative | Customer Service and Call Center | 25,800 GBP |
| Customer Center Supervisor | Customer Service and Call Center | 32,900 GBP |
| Customer Experience Analyst | Customer Service and Call Center | 35,100 GBP |
| Customer Experience Specialist | Customer Service and Call Center | 63,500 GBP |
| Customer Fulfillment Specialist | Customer Service and Call Center | 51,900 GBP |
| Customer Insights Analyst | Customer Service and Call Center | 58,700 GBP |
| Customer Problem Manager | Customer Service and Call Center | 61,300 GBP |
| Customer Relations Manager | Customer Service and Call Center | 94,100 GBP |
| Customer Relations Specialist | Customer Service and Call Center | 58,400 GBP |
| Customer Sales Representative | Customer Service and Call Center | 27,300 GBP |
| Customer Sales Support | Customer Service and Call Center | 26,400 GBP |
| Customer Service Administration | Customer Service and Call Center | 33,600 GBP |
| Customer Service Advisor | Customer Service and Call Center | 57,200 GBP |
| Customer Service Agent | Customer Service and Call Center | 26,600 GBP |
| Customer Service Associate | Customer Service and Call Center | 24,200 GBP |
| Customer Service Coordinator | Customer Service and Call Center | 31,700 GBP |
| Customer Service Country Manager | Customer Service and Call Center | 108,200 GBP |
| Customer Service Executive | Customer Service and Call Center | 64,200 GBP |
| Customer Service Manager | Customer Service and Call Center | 92,900 GBP |
| Customer Service Manager | Customer Service and Call Center | 100,700 GBP |
| Customer Service Officer | Customer Service and Call Center | 26,400 GBP |
| Customer Service Representative | Customer Service and Call Center | 27,800 GBP |
| Customer Service Sales Support | Customer Service and Call Center | 26,900 GBP |
| Customer Service Specialist | Customer Service and Call Center | 25,800 GBP |
| Customer Service Supervisor | Customer Service and Call Center | 39,700 GBP |
| Customer Service Team Leader | Customer Service and Call Center | 60,200 GBP |
| Customer Service Trainer | Customer Service and Call Center | 50,000 GBP |
| Customer Service Working Supervisor | Customer Service and Call Center | 47,500 GBP |
| Customer Solutions Representative | Customer Service and Call Center | 63,000 GBP |
| Customer Success Manager | Customer Service and Call Center | 87,400 GBP |
| Customer Success Specialist | Customer Service and Call Center | 54,900 GBP |
| Customer Support Agent | Customer Service and Call Center | 27,400 GBP |
| Dispute Resolution Specialist | Customer Service and Call Center | 49,800 GBP |
| Field Service Representative | Customer Service and Call Center | 31,300 GBP |
| Guest Relations Officer | Customer Service and Call Center | 23,400 GBP |
| Guest Service Agent | Customer Service and Call Center | 23,800 GBP |
| Inbound Call Center Representative | Customer Service and Call Center | 27,100 GBP |
| Inbound Sales Representative | Customer Service and Call Center | 26,500 GBP |
| Internet Banking Supervisor | Customer Service and Call Center | 84,300 GBP |
| Lead Administrator | Customer Service and Call Center | 55,100 GBP |
| Logistics Coordinator | Customer Service and Call Center | 30,100 GBP |
| Operations Support Manager | Customer Service and Call Center | 78,200 GBP |
| Real Time Analyst | Customer Service and Call Center | 54,600 GBP |
| Regional Account Manager | Customer Service and Call Center | 92,100 GBP |
| Service Administrator | Customer Service and Call Center | 45,000 GBP |
| Service Delivery Manager | Customer Service and Call Center | 92,900 GBP |
| Service Writer | Customer Service and Call Center | 24,400 GBP |
| Sourcing Assistant | Customer Service and Call Center | 20,900 GBP |
| Telephone Operator | Customer Service and Call Center | 23,000 GBP |
| Vendor Administration Specialist | Customer Service and Call Center | 35,000 GBP |
| Workforce Manager | Customer Service and Call Center | 54,500 GBP |
Salary Comparison by City
If you want to compare salaries with different cities in United Kingdom, you can use the links below to explore the data for each specific city we have researched.
| City | Average Salary |
|---|---|
| Aberdeen | 100,200 GBP |
| Abingdon | 88,400 GBP |
| Armagh | 95,400 GBP |
| Bangor | 90,000 GBP |
| Belfast | 98,900 GBP |
| Birmingham | 114,300 GBP |
| Bradford | 107,700 GBP |
| Brighton | 99,700 GBP |
| Bristol | 114,900 GBP |
| Cambridge | 96,000 GBP |
| Canterbury | 84,300 GBP |
| Cardiff | 107,300 GBP |
| Chester | 94,200 GBP |
| Coventry | 107,700 GBP |
| Derby | 99,700 GBP |
| Derry | 94,400 GBP |
| Dundee | 91,600 GBP |
| Durham | 94,900 GBP |
| Edinburgh | 108,200 GBP |
| Exeter | 95,200 GBP |
| Glasgow | 109,700 GBP |
| Gloucester | 92,100 GBP |
| Hartlepool | 94,800 GBP |
| Inverness | 83,800 GBP |
| Kingston upon Hull | 107,300 GBP |
| Kirkwall | 88,600 GBP |
| Leeds | 109,000 GBP |
| Leicester | 112,700 GBP |
| Lincoln | 95,900 GBP |
| Lisburn | 88,300 GBP |
| London | 115,600 GBP |
| Manchester | 108,200 GBP |
| Newcastle | 103,600 GBP |
| Newport | 92,500 GBP |
| Newry | 90,000 GBP |
| Norwich | 97,900 GBP |
| Nottingham | 107,300 GBP |
| Oxford | 94,300 GBP |
| Peterborough | 105,200 GBP |
| Plymouth | 102,700 GBP |
| Poole | 93,600 GBP |
| Portsmouth | 105,800 GBP |
| Ripon | 86,100 GBP |
| Salisbury | 86,100 GBP |
| Sheffield | 114,900 GBP |
| Somerset | 105,800 GBP |
| Southampton | 102,700 GBP |
| St Davids | 84,800 GBP |
| Stirling | 90,600 GBP |
| Stromness | 81,000 GBP |
| Strontian | 87,200 GBP |
| Swansea | 99,700 GBP |
| Truro | 87,500 GBP |
| Wakefield | 86,100 GBP |
| Wells | 85,700 GBP |
| Winchester | 89,300 GBP |
| Wolverhampton | 98,800 GBP |
| York | 100,700 GBP |
Salary Comparison by State
The table below includes links to the average salary for each state in United Kingdom.
| State | Average Salary |
|---|---|
| England | 184,700 GBP |
| Northern Ireland | 91,900 GBP |
| Scotland | 130,500 GBP |
| Wales | 94,500 GBP |
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