Average Customer Care Representative Salary in Cebu, Philippines for 2026

In this article, we will look at the average Customer Care Representative salary for 2026 in Cebu and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Philippine peso. To keep things simple, we are using the PHP currency code instead of the currency symbol ₱.

How Much Does a Customer Care Representative Make in Cebu?

A Customer Care Representative working in Cebu will typically earn around 209,500 PHP per year, and this can range from the lowest average salary of about 103,820 PHP to the highest average salary of 327,300 PHP.

Average Annual Salary209,500 PHP
Average Monthly Salary17,458 PHP
Average Lowest Salary103,820 PHP
Lowest Monthly Salary8,651 PHP
Average Highest Salary327,300 PHP
Highest Monthly Salary27,275 PHP

These are average salaries for a Customer Care Representative in Cebu and include benefits such as housing and transport. It's also possible for a Customer Care Representative to earn more or less than the average salaries shown above.

Customer Care Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Care Representative Salaries in Cebu

So we've looked at the average salaries a Customer Care Representative will earn in Cebu. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Care Representative can earn between 103,820 PHP and 327,300 PHP on average in Cebu. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Care Representative in Cebu is 214,000 PHP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 214,000 PHP, and 50% of the population earn more than 214,000 PHP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Care Representative salary in Cebu, 25% of the population are earning less than 143,200 PHP while 75% of the population earn more than 143,200 PHP.

75% of the population earn less than 275,500 PHP, and 25% of the population earn more than 275,500 PHP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Care Representative Salary by Experience Level in Cebu

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Customer Care Representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Care Representative in Cebu that has less than two years of experience can expect to earn somewhere in the region of 123,400 PHP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Care Representative salary would increase to 158,700 PHP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Care Representative, the average salary would be 216,800 PHP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 268,900 PHP.
  • 15 - 20 Years Experience. A Customer Care Representative with 15 to 20 years of experience can earn an average of 286,400 PHP.
  • 20+ Years Experience. For a Customer Care Representative with more than 20 years, the expected average salary increases to 308,900 PHP.

Average Salary by Experience Chart

0-2 Years-
123,400 PHP
2-5 Years+29%
158,700 PHP
5-10 Years+38%
216,800 PHP
10-15 Years+24%
268,900 PHP
15-20 Years+7%
286,400 PHP
20+ Years+7%
308,900 PHP

Customer Care Representative Salary by Education Level in Cebu

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Care Representative in Cebu based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Care Representative in Cebu with a high school education can earn an average salary of 158,700 PHP.
  • Certificate or Diploma. A Customer Care Representative in Cebu with a certificate or diploma education can earn an average salary of 225,300 PHP.
  • Bachelor's Degree. A Customer Care Representative in Cebu with a bachelor's degree education can earn an average salary of 312,400 PHP.

Average Salary by Education Chart

High School-
158,700 PHP
Certificate or Diploma+43%
225,300 PHP
Bachelor's Degree+38%
312,400 PHP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Philippines is around 223,000 to 669,000 PHP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Care Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Cebu, a male customer care representative will earn an average of 181,600 PHP, while a female customer care representative will earn around 207,700 PHP.

This means that a male customer care representative earns approximately 13% less than a female customer care representative for performing the same job.

Average Salary by Gender Chart in Cebu

Male-
181,600 PHP
Female+13%
207,700 PHP

Customer Care Representative Average Pay Raise in Cebu

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Care Representative in Cebu is around 9% every 18 months.

The national average pay raise across all professions and industries in Philippines is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 18 ) × 12  = 6%

What this means is that a Customer Care Representative in Cebu can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Cebu for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Philippines.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
9%
Energy-
9%
Information Technology-
9%
Healthcare-
9%
Travel-
9%
Construction-
9%
Education-
9%

Customer Care Representative Bonus and Incentive Rates in Cebu

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Care Representative is a moderate bonus based job, with 56% of employees reporting at least one bonus in the last 12 months.

44% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus-
56%
No Bonus-
44%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Philippines earn approximately 12% more than private sector employees in the same role.

Public Sector-
563,300 PHP
Private Sector-12%
504,300 PHP

Salaries for Jobs Similar to a Customer Care Representative

In the table below, we have salary information for jobs that are similar to a Customer Care Representative in Cebu.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center245,300 PHP
Account Service RepresentativeCustomer Service and Call Center227,600 PHP
Business Support SpecialistCustomer Service and Call Center315,900 PHP
Call Center AdvisorCustomer Service and Call Center261,300 PHP
Call Center Duty ManagerCustomer Service and Call Center327,300 PHP
Call Center ManagerCustomer Service and Call Center633,100 PHP
Call Center ManagerCustomer Service and Call Center667,400 PHP
Call Center Quality AnalystCustomer Service and Call Center401,300 PHP
Call Center RepresentativeCustomer Service and Call Center187,300 PHP
Call Center RepresentativeCustomer Service and Call Center196,800 PHP
Call Center SchedulerCustomer Service and Call Center221,500 PHP
Call Center Scheduling ManagerCustomer Service and Call Center341,400 PHP
Call Center SupervisorCustomer Service and Call Center279,400 PHP
Call Center Team LeaderCustomer Service and Call Center340,400 PHP
Client Engagement SpecialestCustomer Service and Call Center376,800 PHP
Client ExecutiveCustomer Service and Call Center272,800 PHP
Client Liaison OfficerCustomer Service and Call Center189,300 PHP
Client Relations ManagerCustomer Service and Call Center695,200 PHP
Client Relationship ExecutiveCustomer Service and Call Center612,500 PHP
Client Relationship ManagerCustomer Service and Call Center691,200 PHP
Client Service AnalystCustomer Service and Call Center420,100 PHP
Client Service RepresentativeCustomer Service and Call Center200,000 PHP
Client Strategy SpecialistCustomer Service and Call Center417,200 PHP
Contracts SpecialistCustomer Service and Call Center330,900 PHP
Customer Care OfficerCustomer Service and Call Center187,300 PHP
Customer Center SupervisorCustomer Service and Call Center239,000 PHP
Customer Experience AnalystCustomer Service and Call Center249,600 PHP
Customer Experience ManagerCustomer Service and Call Center707,600 PHP
Customer Experience SpecialistCustomer Service and Call Center433,400 PHP
Customer Fulfillment SpecialistCustomer Service and Call Center382,600 PHP
Customer Insights AnalystCustomer Service and Call Center430,500 PHP
Customer Problem ManagerCustomer Service and Call Center430,000 PHP
Customer Relations ManagerCustomer Service and Call Center684,900 PHP
Customer Relations SpecialistCustomer Service and Call Center417,200 PHP
Customer Sales RepresentativeCustomer Service and Call Center205,700 PHP
Customer Sales SupportCustomer Service and Call Center207,800 PHP
Customer Service AdministrationCustomer Service and Call Center238,900 PHP
Customer Service AdvisorCustomer Service and Call Center412,000 PHP
Customer Service AgentCustomer Service and Call Center187,300 PHP
Customer Service AssociateCustomer Service and Call Center196,800 PHP
Customer Service CoordinatorCustomer Service and Call Center239,300 PHP
Customer Service Country ManagerCustomer Service and Call Center780,600 PHP
Customer Service ExecutiveCustomer Service and Call Center454,300 PHP
Customer Service ManagerCustomer Service and Call Center689,900 PHP
Customer Service ManagerCustomer Service and Call Center732,400 PHP
Customer Service OfficerCustomer Service and Call Center190,500 PHP
Customer Service RepresentativeCustomer Service and Call Center195,200 PHP
Customer Service Sales SupportCustomer Service and Call Center183,600 PHP
Customer Service SpecialistCustomer Service and Call Center204,700 PHP
Customer Service SupervisorCustomer Service and Call Center301,300 PHP
Customer Service Team LeaderCustomer Service and Call Center431,100 PHP
Customer Service TrainerCustomer Service and Call Center341,400 PHP
Customer Service Working SupervisorCustomer Service and Call Center340,400 PHP
Customer Solutions RepresentativeCustomer Service and Call Center430,000 PHP
Customer Success ManagerCustomer Service and Call Center639,100 PHP
Customer Success SpecialistCustomer Service and Call Center412,000 PHP
Customer Support AgentCustomer Service and Call Center187,500 PHP
Dispute Resolution SpecialistCustomer Service and Call Center353,600 PHP
Field Service RepresentativeCustomer Service and Call Center208,600 PHP
Guest Relations OfficerCustomer Service and Call Center159,500 PHP
Guest Service AgentCustomer Service and Call Center151,800 PHP
Inbound Call Center RepresentativeCustomer Service and Call Center195,200 PHP
Inbound Sales RepresentativeCustomer Service and Call Center187,300 PHP
Internet Banking SupervisorCustomer Service and Call Center598,600 PHP
Lead AdministratorCustomer Service and Call Center414,000 PHP
Logistics CoordinatorCustomer Service and Call Center210,500 PHP
Operations Support ManagerCustomer Service and Call Center562,200 PHP
Real Time AnalystCustomer Service and Call Center399,900 PHP
Regional Account ManagerCustomer Service and Call Center650,700 PHP
Service AdministratorCustomer Service and Call Center301,800 PHP
Service Delivery ManagerCustomer Service and Call Center645,800 PHP
Service WriterCustomer Service and Call Center159,500 PHP
Sourcing AssistantCustomer Service and Call Center138,800 PHP
Telephone OperatorCustomer Service and Call Center143,200 PHP
Vendor Administration SpecialistCustomer Service and Call Center261,300 PHP
Workforce ManagerCustomer Service and Call Center411,400 PHP

Salary Comparison by City

If you want to compare salaries with different cities in Philippines, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Antipolo209,500 PHP
Cagayan de Oro204,700 PHP
Dasmarinas180,500 PHP
Davao222,300 PHP
Kalookan232,400 PHP
Las Pinas197,600 PHP
Makati180,300 PHP
Manila237,400 PHP
Paranaque204,700 PHP
Pasig209,500 PHP
Quezon City237,400 PHP
Taguig221,500 PHP
Valenzuela187,300 PHP

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