Average Complaints Specialist Salary in Al Khartoom, Sudan for 2026

In this article, we will look at the average Complaints Specialist salary for 2026 in Al Khartoom and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Sudanese pound. To keep things simple, we are using the SDG currency code instead of the currency symbol .

How Much Does a Complaints Specialist Make in Al Khartoom?

A Complaints Specialist working in Al Khartoom will typically earn around 442,200 SDG per year, and this can range from the lowest average salary of about 204,700 SDG to the highest average salary of 701,400 SDG.

These are average salaries for a Complaints Specialist in Al Khartoom and include benefits such as housing and transport. It's also possible for a Complaints Specialist to earn more or less than the average salaries shown above.

Complaints Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Complaints Specialist Salaries in Al Khartoom

So we've looked at the average salaries a Complaints Specialist will earn in Al Khartoom. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Complaints Specialist can earn between 204,700 SDG and 701,400 SDG on average in Al Khartoom. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Complaints Specialist in Al Khartoom is 475,700 SDG. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 475,700 SDG, and 50% of the population earn more than 475,700 SDG.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Complaints Specialist salary in Al Khartoom, 25% of the population are earning less than 305,600 SDG while 75% of the population earn more than 305,600 SDG.

75% of the population earn less than 633,300 SDG, and 25% of the population earn more than 633,300 SDG.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

Complaints Specialist Salary by Experience Level in Al Khartoom

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Complaints Specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

• 0 - 2 Years Experience. A Complaints Specialist in Al Khartoom that has less than two years of experience can expect to earn somewhere in the region of 231,000 SDG.
• 2 - 5 Years Experience. With two to five years of experience the average Complaints Specialist salary would increase to 308,900 SDG.
• 5 - 10 Years Experience. From five to ten years of experience as a Complaints Specialist, the average salary would be 454,300 SDG.
• 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 553,800 SDG.
• 15 - 20 Years Experience. A Complaints Specialist with 15 to 20 years of experience can earn an average of 603,400 SDG.
• 20+ Years Experience. For a Complaints Specialist with more than 20 years, the expected average salary increases to 652,200 SDG.

Average Salary by Experience Chart

Complaints Specialist Salary by Education Level in Al Khartoom

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Complaints Specialist in Al Khartoom based on the education level of the employees in order to find out whether a better education level would increase your salary.

• Certificate or Diploma. A Complaints Specialist in Al Khartoom with a certificate or diploma education can earn an average salary of 263,100 SDG.
• Bachelor's Degree. A Complaints Specialist in Al Khartoom with a bachelor's degree education can earn an average salary of 412,000 SDG.
• Master's Degree. A Complaints Specialist in Al Khartoom with a master's degree education can earn an average salary of 691,200 SDG.

Average Salary by Education Chart

Complaints Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Al Khartoom, a male complaints specialist will earn an average of 457,300 SDG, while a female complaints specialist will earn around 369,300 SDG.

This means that a male complaints specialist earns approximately 24% more than a female complaints specialist for performing the same job.

Average Salary by Gender Chart in Al Khartoom

Complaints Specialist Average Pay Raise in Al Khartoom

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Complaints Specialist in Al Khartoom is around 7% every 29 months.

The national average pay raise across all professions and industries in Sudan is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Complaints Specialist in Al Khartoom can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Al Khartoom for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Sudan.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Complaints Specialist Bonus and Incentive Rates in Al Khartoom

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Complaints Specialist is a low bonus based job, with 41% of employees reporting at least one bonus in the last 12 months.

59% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Sudan earn approximately 10% more than private sector employees in the same role.

Salaries for Jobs Similar to a Complaints Specialist

In the table below, we have salary information for jobs that are similar to a Complaints Specialist in Al Khartoom.