Average Call Center Team Leader Salary in Marrakech, Morocco for 2026

In this article, we will look at the average Call Center Team Leader salary for 2026 in Marrakech and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Moroccan dirham. To keep things simple, we are using the MAD currency code instead of the currency symbol د.م..

How Much Does a Call Center Team Leader Make in Marrakech?

A Call Center Team Leader working in Marrakech will typically earn around 159,100 MAD per year, and this can range from the lowest average salary of about 85,460 MAD to the highest average salary of 239,000 MAD.

Average Annual Salary159,100 MAD
Average Monthly Salary13,258 MAD
Average Lowest Salary85,460 MAD
Lowest Monthly Salary7,121 MAD
Average Highest Salary239,000 MAD
Highest Monthly Salary19,916 MAD

These are average salaries for a Call Center Team Leader in Marrakech and include benefits such as housing and transport. It's also possible for a Call Center Team Leader to earn more or less than the average salaries shown above.

Call Center Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Team Leader Salaries in Marrakech

So we've looked at the average salaries a Call Center Team Leader will earn in Marrakech. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Team Leader can earn between 85,460 MAD and 239,000 MAD on average in Marrakech. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Team Leader in Marrakech is 150,000 MAD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 150,000 MAD, and 50% of the population earn more than 150,000 MAD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Team Leader salary in Marrakech, 25% of the population are earning less than 104,620 MAD while 75% of the population earn more than 104,620 MAD.

75% of the population earn less than 183,600 MAD, and 25% of the population earn more than 183,600 MAD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Team Leader Salary by Experience Level in Marrakech

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Call Center Team Leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Team Leader in Marrakech that has less than two years of experience can expect to earn somewhere in the region of 97,640 MAD.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Team Leader salary would increase to 118,380 MAD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Team Leader, the average salary would be 168,100 MAD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 196,800 MAD.
  • 15 - 20 Years Experience. A Call Center Team Leader with 15 to 20 years of experience can earn an average of 214,000 MAD.
  • 20+ Years Experience. For a Call Center Team Leader with more than 20 years, the expected average salary increases to 227,600 MAD.

Average Salary by Experience Chart

0-2 Years-
97,640 MAD
2-5 Years+23%
118,380 MAD
5-10 Years+42%
168,100 MAD
10-15 Years+17%
196,800 MAD
15-20 Years+10%
214,000 MAD
20+ Years+6%
227,600 MAD

Call Center Team Leader Salary by Education Level in Marrakech

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Team Leader in Marrakech based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Team Leader in Marrakech with a high school education can earn an average salary of 115,620 MAD.
  • Certificate or Diploma. A Call Center Team Leader in Marrakech with a certificate or diploma education can earn an average salary of 130,400 MAD.
  • Bachelor's Degree. A Call Center Team Leader in Marrakech with a bachelor's degree education can earn an average salary of 172,400 MAD.
  • Master's Degree. A Call Center Team Leader in Marrakech with a master's degree education can earn an average salary of 227,600 MAD.

Average Salary by Education Chart

High School-
115,620 MAD
Certificate or Diploma+13%
130,400 MAD
Bachelor's Degree+31%
172,400 MAD
Master's Degree+32%
227,600 MAD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Morocco is around 97,100 to 291,000 MAD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Marrakech, a male call center team leader will earn an average of 163,800 MAD, while a female call center team leader will earn around 152,100 MAD.

This means that a male call center team leader earns approximately 8% more than a female call center team leader for performing the same job.

Average Salary by Gender Chart in Marrakech

Male-
163,800 MAD
Female-8%
152,100 MAD

Call Center Team Leader Average Pay Raise in Marrakech

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Team Leader in Marrakech is around 11% every 18 months.

The national average pay raise across all professions and industries in Morocco is around 9% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Call Center Team Leader in Marrakech can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Marrakech for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Morocco.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
2%
Energy-
4%
Information Technology-
6%
Healthcare-
8%
Travel-
1%
Construction-
3%
Education-
5%

Call Center Team Leader Bonus and Incentive Rates in Marrakech

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Team Leader is a moderate bonus based job, with 56% of employees reporting at least one bonus in the last 12 months.

44% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus-
56%
No Bonus-
44%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Morocco earn approximately 8% more than private sector employees in the same role.

Public Sector-
239,300 MAD
Private Sector-8%
222,300 MAD

Salaries for Jobs Similar to a Call Center Team Leader

In the table below, we have salary information for jobs that are similar to a Call Center Team Leader in Marrakech.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center105,440 MAD
Account Service RepresentativeCustomer Service and Call Center106,360 MAD
Business Support SpecialistCustomer Service and Call Center146,200 MAD
Call Center AdvisorCustomer Service and Call Center111,240 MAD
Call Center Duty ManagerCustomer Service and Call Center159,100 MAD
Call Center ManagerCustomer Service and Call Center281,500 MAD
Call Center ManagerCustomer Service and Call Center288,700 MAD
Call Center Quality AnalystCustomer Service and Call Center168,100 MAD
Call Center RepresentativeCustomer Service and Call Center86,420 MAD
Call Center RepresentativeCustomer Service and Call Center91,560 MAD
Call Center SchedulerCustomer Service and Call Center104,920 MAD
Call Center Scheduling ManagerCustomer Service and Call Center146,200 MAD
Call Center SupervisorCustomer Service and Call Center116,780 MAD
Client Engagement SpecialestCustomer Service and Call Center159,400 MAD
Client ExecutiveCustomer Service and Call Center124,400 MAD
Client Liaison OfficerCustomer Service and Call Center83,300 MAD
Client Relations ManagerCustomer Service and Call Center325,600 MAD
Client Relationship ExecutiveCustomer Service and Call Center273,300 MAD
Client Relationship ManagerCustomer Service and Call Center313,700 MAD
Client Service AnalystCustomer Service and Call Center183,700 MAD
Client Service RepresentativeCustomer Service and Call Center84,180 MAD
Client Strategy SpecialistCustomer Service and Call Center176,800 MAD
Contracts SpecialistCustomer Service and Call Center137,400 MAD
Customer Care OfficerCustomer Service and Call Center84,040 MAD
Customer Care RepresentativeCustomer Service and Call Center87,640 MAD
Customer Center SupervisorCustomer Service and Call Center101,960 MAD
Customer Experience AnalystCustomer Service and Call Center113,740 MAD
Customer Experience ManagerCustomer Service and Call Center322,600 MAD
Customer Experience SpecialistCustomer Service and Call Center191,600 MAD
Customer Fulfillment SpecialistCustomer Service and Call Center185,100 MAD
Customer Insights AnalystCustomer Service and Call Center183,700 MAD
Customer Problem ManagerCustomer Service and Call Center183,600 MAD
Customer Relations ManagerCustomer Service and Call Center314,500 MAD
Customer Relations SpecialistCustomer Service and Call Center192,000 MAD
Customer Sales RepresentativeCustomer Service and Call Center90,660 MAD
Customer Sales SupportCustomer Service and Call Center91,560 MAD
Customer Service AdministrationCustomer Service and Call Center112,560 MAD
Customer Service AdvisorCustomer Service and Call Center189,300 MAD
Customer Service AgentCustomer Service and Call Center86,760 MAD
Customer Service AssociateCustomer Service and Call Center88,300 MAD
Customer Service CoordinatorCustomer Service and Call Center107,320 MAD
Customer Service Country ManagerCustomer Service and Call Center340,400 MAD
Customer Service ExecutiveCustomer Service and Call Center204,700 MAD
Customer Service ManagerCustomer Service and Call Center301,800 MAD
Customer Service ManagerCustomer Service and Call Center318,800 MAD
Customer Service OfficerCustomer Service and Call Center88,020 MAD
Customer Service RepresentativeCustomer Service and Call Center84,040 MAD
Customer Service Sales SupportCustomer Service and Call Center87,020 MAD
Customer Service SpecialistCustomer Service and Call Center85,940 MAD
Customer Service SupervisorCustomer Service and Call Center136,100 MAD
Customer Service Team LeaderCustomer Service and Call Center195,200 MAD
Customer Service TrainerCustomer Service and Call Center152,000 MAD
Customer Service Working SupervisorCustomer Service and Call Center152,100 MAD
Customer Solutions RepresentativeCustomer Service and Call Center187,300 MAD
Customer Success ManagerCustomer Service and Call Center282,500 MAD
Customer Success SpecialistCustomer Service and Call Center183,700 MAD
Customer Support AgentCustomer Service and Call Center87,880 MAD
Dispute Resolution SpecialistCustomer Service and Call Center159,100 MAD
Field Service RepresentativeCustomer Service and Call Center91,580 MAD
Guest Relations OfficerCustomer Service and Call Center68,900 MAD
Guest Service AgentCustomer Service and Call Center66,960 MAD
Inbound Call Center RepresentativeCustomer Service and Call Center83,200 MAD
Inbound Sales RepresentativeCustomer Service and Call Center86,640 MAD
Internet Banking SupervisorCustomer Service and Call Center286,400 MAD
Lead AdministratorCustomer Service and Call Center185,100 MAD
Logistics CoordinatorCustomer Service and Call Center95,860 MAD
Operations Support ManagerCustomer Service and Call Center258,400 MAD
Real Time AnalystCustomer Service and Call Center164,200 MAD
Regional Account ManagerCustomer Service and Call Center299,500 MAD
Service AdministratorCustomer Service and Call Center138,800 MAD
Service Delivery ManagerCustomer Service and Call Center308,300 MAD
Service WriterCustomer Service and Call Center73,880 MAD
Sourcing AssistantCustomer Service and Call Center60,340 MAD
Telephone OperatorCustomer Service and Call Center66,580 MAD
Vendor Administration SpecialistCustomer Service and Call Center111,240 MAD
Workforce ManagerCustomer Service and Call Center180,300 MAD

Salary Comparison by City

If you want to compare salaries with different cities in Morocco, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Agadir134,600 MAD
Casablanca164,200 MAD
Rabat136,200 MAD
Tangier159,500 MAD

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