Average Call Center Team Leader Salary in Chetumal, Mexico for 2026

In this article, we will look at the average Call Center Team Leader salary for 2026 in Chetumal and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Mexican peso. To keep things simple, we are using the MXN currency code instead of the currency symbol $.

How Much Does a Call Center Team Leader Make in Chetumal?

A Call Center Team Leader working in Chetumal will typically earn around 222,300 MXN per year, and this can range from the lowest average salary of about 106,780 MXN to the highest average salary of 348,300 MXN.

Average Annual Salary222,300 MXN
Average Monthly Salary18,525 MXN
Average Lowest Salary106,780 MXN
Lowest Monthly Salary8,898 MXN
Average Highest Salary348,300 MXN
Highest Monthly Salary29,025 MXN

These are average salaries for a Call Center Team Leader in Chetumal and include benefits such as housing and transport. It's also possible for a Call Center Team Leader to earn more or less than the average salaries shown above.

Call Center Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Team Leader Salaries in Chetumal

So we've looked at the average salaries a Call Center Team Leader will earn in Chetumal. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Team Leader can earn between 106,780 MXN and 348,300 MXN on average in Chetumal. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Team Leader in Chetumal is 232,900 MXN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 232,900 MXN, and 50% of the population earn more than 232,900 MXN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Team Leader salary in Chetumal, 25% of the population are earning less than 152,000 MXN while 75% of the population earn more than 152,000 MXN.

75% of the population earn less than 301,300 MXN, and 25% of the population earn more than 301,300 MXN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Team Leader Salary by Experience Level in Chetumal

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Call Center Team Leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Team Leader in Chetumal that has less than two years of experience can expect to earn somewhere in the region of 124,400 MXN.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Team Leader salary would increase to 176,800 MXN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Team Leader, the average salary would be 232,400 MXN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 283,700 MXN.
  • 15 - 20 Years Experience. A Call Center Team Leader with 15 to 20 years of experience can earn an average of 301,700 MXN.
  • 20+ Years Experience. For a Call Center Team Leader with more than 20 years, the expected average salary increases to 332,100 MXN.

Average Salary by Experience Chart

0-2 Years-
124,400 MXN
2-5 Years+42%
176,800 MXN
5-10 Years+31%
232,400 MXN
10-15 Years+23%
283,700 MXN
15-20 Years+6%
301,700 MXN
20+ Years+10%
332,100 MXN

Call Center Team Leader Salary by Education Level in Chetumal

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Team Leader in Chetumal based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Team Leader in Chetumal with a high school education can earn an average salary of 154,700 MXN.
  • Certificate or Diploma. A Call Center Team Leader in Chetumal with a certificate or diploma education can earn an average salary of 180,300 MXN.
  • Bachelor's Degree. A Call Center Team Leader in Chetumal with a bachelor's degree education can earn an average salary of 263,200 MXN.
  • Master's Degree. A Call Center Team Leader in Chetumal with a master's degree education can earn an average salary of 322,600 MXN.

Average Salary by Education Chart

High School-
154,700 MXN
Certificate or Diploma+16%
180,300 MXN
Bachelor's Degree+46%
263,200 MXN
Master's Degree+23%
322,600 MXN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Mexico is around 166,000 to 498,000 MXN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Chetumal, a male call center team leader will earn an average of 275,200 MXN, while a female call center team leader will earn around 257,700 MXN.

This means that a male call center team leader earns approximately 7% more than a female call center team leader for performing the same job.

Average Salary by Gender Chart in Chetumal

Male-
275,200 MXN
Female-7%
257,700 MXN

Call Center Team Leader Average Pay Raise in Chetumal

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Team Leader in Chetumal is around 10% every 19 months.

The national average pay raise across all professions and industries in Mexico is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 19 ) × 12  = 6%

What this means is that a Call Center Team Leader in Chetumal can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Chetumal for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Mexico.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
4%
Energy-
8%
Information Technology-
3%
Healthcare-
7%
Travel-
2%
Construction-
6%
Education-
1%

Call Center Team Leader Bonus and Incentive Rates in Chetumal

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Team Leader is a moderate bonus based job, with 53% of employees reporting at least one bonus in the last 12 months.

47% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus-
53%
No Bonus-
47%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Mexico earn approximately 8% more than private sector employees in the same role.

Public Sector-
415,900 MXN
Private Sector-8%
384,200 MXN

Salaries for Jobs Similar to a Call Center Team Leader

In the table below, we have salary information for jobs that are similar to a Call Center Team Leader in Chetumal.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center181,600 MXN
Account Service RepresentativeCustomer Service and Call Center175,900 MXN
Business Support SpecialistCustomer Service and Call Center252,300 MXN
Call Center AdvisorCustomer Service and Call Center187,500 MXN
Call Center Duty ManagerCustomer Service and Call Center267,100 MXN
Call Center ManagerCustomer Service and Call Center478,000 MXN
Call Center ManagerCustomer Service and Call Center478,100 MXN
Call Center Quality AnalystCustomer Service and Call Center294,300 MXN
Call Center RepresentativeCustomer Service and Call Center152,000 MXN
Call Center SchedulerCustomer Service and Call Center168,100 MXN
Call Center Scheduling ManagerCustomer Service and Call Center249,600 MXN
Call Center SupervisorCustomer Service and Call Center212,500 MXN
Client Engagement SpecialestCustomer Service and Call Center288,100 MXN
Client ExecutiveCustomer Service and Call Center200,000 MXN
Client Liaison OfficerCustomer Service and Call Center137,400 MXN
Client Relations ManagerCustomer Service and Call Center535,800 MXN
Client Relationship ExecutiveCustomer Service and Call Center483,800 MXN
Client Relationship ManagerCustomer Service and Call Center563,300 MXN
Client Service AnalystCustomer Service and Call Center322,600 MXN
Client Service RepresentativeCustomer Service and Call Center143,200 MXN
Client Strategy SpecialistCustomer Service and Call Center308,300 MXN
Contracts SpecialistCustomer Service and Call Center251,500 MXN
Customer Care OfficerCustomer Service and Call Center142,300 MXN
Customer Care RepresentativeCustomer Service and Call Center150,000 MXN
Customer Center SupervisorCustomer Service and Call Center172,200 MXN
Customer Experience AnalystCustomer Service and Call Center192,000 MXN
Customer Experience ManagerCustomer Service and Call Center518,900 MXN
Customer Experience SpecialistCustomer Service and Call Center351,900 MXN
Customer Fulfillment SpecialistCustomer Service and Call Center301,300 MXN
Customer Insights AnalystCustomer Service and Call Center327,300 MXN
Customer Problem ManagerCustomer Service and Call Center341,400 MXN
Customer Relations ManagerCustomer Service and Call Center525,700 MXN
Customer Relations SpecialistCustomer Service and Call Center307,400 MXN
Customer Sales RepresentativeCustomer Service and Call Center152,000 MXN
Customer Sales SupportCustomer Service and Call Center150,000 MXN
Customer Service AdministrationCustomer Service and Call Center185,100 MXN
Customer Service AdvisorCustomer Service and Call Center340,400 MXN
Customer Service AgentCustomer Service and Call Center154,700 MXN
Customer Service AssociateCustomer Service and Call Center152,300 MXN
Customer Service CoordinatorCustomer Service and Call Center174,000 MXN
Customer Service Country ManagerCustomer Service and Call Center605,700 MXN
Customer Service ExecutiveCustomer Service and Call Center369,300 MXN
Customer Service ManagerCustomer Service and Call Center524,400 MXN
Customer Service ManagerCustomer Service and Call Center555,800 MXN
Customer Service OfficerCustomer Service and Call Center158,700 MXN
Customer Service RepresentativeCustomer Service and Call Center152,100 MXN
Customer Service Sales SupportCustomer Service and Call Center152,100 MXN
Customer Service SpecialistCustomer Service and Call Center148,300 MXN
Customer Service SupervisorCustomer Service and Call Center237,400 MXN
Customer Service Team LeaderCustomer Service and Call Center351,900 MXN
Customer Service TrainerCustomer Service and Call Center273,300 MXN
Customer Service Working SupervisorCustomer Service and Call Center265,000 MXN
Customer Solutions RepresentativeCustomer Service and Call Center325,800 MXN
Customer Success ManagerCustomer Service and Call Center487,600 MXN
Customer Success SpecialistCustomer Service and Call Center325,600 MXN
Customer Support AgentCustomer Service and Call Center152,100 MXN
Dispute Resolution SpecialistCustomer Service and Call Center267,100 MXN
Field Service RepresentativeCustomer Service and Call Center161,300 MXN
Guest Relations OfficerCustomer Service and Call Center118,060 MXN
Guest Service AgentCustomer Service and Call Center115,640 MXN
Inbound Call Center RepresentativeCustomer Service and Call Center148,300 MXN
Inbound Sales RepresentativeCustomer Service and Call Center157,600 MXN
Internet Banking SupervisorCustomer Service and Call Center504,400 MXN
Lead AdministratorCustomer Service and Call Center301,800 MXN
Logistics CoordinatorCustomer Service and Call Center172,400 MXN
Operations Support ManagerCustomer Service and Call Center466,300 MXN
Real Time AnalystCustomer Service and Call Center314,500 MXN
Regional Account ManagerCustomer Service and Call Center480,300 MXN
Service AdministratorCustomer Service and Call Center251,500 MXN
Service Delivery ManagerCustomer Service and Call Center489,600 MXN
Service WriterCustomer Service and Call Center130,400 MXN
Sourcing AssistantCustomer Service and Call Center105,620 MXN
Telephone OperatorCustomer Service and Call Center110,380 MXN
Vendor Administration SpecialistCustomer Service and Call Center192,000 MXN
Workforce ManagerCustomer Service and Call Center330,700 MXN

Salary Comparison by City

If you want to compare salaries with different cities in Mexico, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Acapulco301,600 MXN
Acuna233,900 MXN
Aguascalientes322,600 MXN
Boca del Rio221,500 MXN
Buenavista240,500 MXN
Campeche239,000 MXN
Cancun299,500 MXN
Celaya267,100 MXN
Chalco232,400 MXN
Chicoloapan232,900 MXN
Chihuahua335,800 MXN
Chilpancingo240,500 MXN
Chimalhuacan297,000 MXN
Cholula de Rivadabia238,900 MXN
Ciudad Apodaca301,300 MXN
Ciudad Juarez233,600 MXN
Ciudad Lopez Mateos283,400 MXN
Ciudad Obregon263,900 MXN
Ciudad Santa Catarina268,900 MXN
Ciudad Valles221,500 MXN
Ciudad Victoria258,400 MXN
Ciudad del Carmen222,300 MXN
Coacalco275,500 MXN
Coatzacoalcos252,300 MXN
Colima208,600 MXN
Cordoba217,900 MXN
Cuautitlan Izcalli301,600 MXN
Cuautla222,300 MXN
Cuernavaca282,500 MXN
Culiacan322,600 MXN
Delicias210,500 MXN
Durango294,700 MXN
Ecatepec de Morelos330,700 MXN
Ensenada266,000 MXN
Fresnillo195,200 MXN
General Escobedo282,300 MXN
Gomez Palacio249,600 MXN
Guadalajara332,500 MXN
Guadalupe301,300 MXN
Guaymas209,700 MXN
Hermosillo330,700 MXN
Hidalgo del Parral192,000 MXN
Iguala204,700 MXN
Irapuato288,100 MXN
Ixtapaluca277,400 MXN
Jiutepec225,300 MXN
La Paz239,000 MXN
Leon320,500 MXN
Los Mochis272,800 MXN
Los Reyes la Paz263,900 MXN
Manzanillo204,000 MXN
Matamoros294,300 MXN
Mazatlan273,000 MXN
Merida301,700 MXN
Metepec249,600 MXN
Mexicali322,600 MXN
Mexico City325,600 MXN
Minatitlan201,100 MXN
Monclova239,300 MXN
Monterrey315,700 MXN
Morelia301,800 MXN
Naucalpan327,300 MXN
Navojoa204,000 MXN
Nezahualcoyotl320,500 MXN
Nogales249,600 MXN
Nuevo Laredo279,400 MXN
Oaxaca263,900 MXN
Ojo de Agua263,100 MXN
Orizaba208,600 MXN
Pachuca252,300 MXN
Piedras Negras212,500 MXN
Playa del Carmen212,500 MXN
Poza Rica231,000 MXN
Puebla340,000 MXN
Puerto Vallarta233,600 MXN
Queretaro311,700 MXN
Reynosa297,000 MXN
Salamanca233,600 MXN
Saltillo301,700 MXN
San Cristobal de las Casas245,300 MXN
San Juan del Rio215,100 MXN
San Luis Potosi309,800 MXN
San Luis Rio Colorado218,900 MXN
San Nicolas de los Garza301,300 MXN
San Pablo de las Salinas231,000 MXN
San Pedro Garza Garcia204,700 MXN
Soledad de Graciano Sanchez266,000 MXN
Tampico263,900 MXN
Tapachula245,300 MXN
Tehuacan253,400 MXN
Tepic275,200 MXN
Tijuana340,400 MXN
Tlalnepantla de Baz309,800 MXN
Tlaquepaque313,700 MXN
Toluca282,500 MXN
Tonala275,200 MXN
Torreon314,500 MXN
Tuxtla Gutierrez301,300 MXN
Uruapan252,300 MXN
Veracruz286,400 MXN
Villa Nicolas Romero275,800 MXN
Villahermosa283,700 MXN
Xalapa301,800 MXN
Xico292,000 MXN
Zacatecas204,000 MXN
Zamora de Hidalgo222,300 MXN
Zapopan327,300 MXN

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