Average Call Center Duty Manager Salary in Saint Kitts and Nevis for 2026
In this article, we will look at the average Call Center Duty Manager salary for 2026 in Saint Kitts and Nevis and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the Eastern Caribbean dollar. To keep things simple, we are using the XCD currency code instead of the currency symbol $.
How Much Does a Call Center Duty Manager Make in Saint Kitts and Nevis?
A Call Center Duty Manager working in Saint Kitts and Nevis will typically earn around 26,020 XCD per year, and this can range from the lowest average salary of about 10,000 XCD to the highest average salary of 40,560 XCD.
These are average salaries for a Call Center Duty Manager in Saint Kitts and Nevis and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.
Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Call Center Duty Manager Salaries in Saint Kitts and Nevis
So we've looked at the average salaries a Call Center Duty Manager will earn in Saint Kitts and Nevis. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Call Center Duty Manager can earn between 10,000 XCD and 40,560 XCD on average in Saint Kitts and Nevis. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Call Center Duty Manager in Saint Kitts and Nevis is 25,660 XCD. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 25,660 XCD, and 50% of the population earn more than 25,660 XCD.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Call Center Duty Manager salary in Saint Kitts and Nevis, 25% of the population are earning less than 17,560 XCD while 75% of the population earn more than 17,560 XCD.
75% of the population earn less than 35,340 XCD, and 25% of the population earn more than 35,340 XCD.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Call Center Duty Manager Salary by Experience Level in Saint Kitts and Nevis
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average Call Center Duty Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Call Center Duty Manager in Saint Kitts and Nevis that has less than two years of experience can expect to earn somewhere in the region of 11,360 XCD.
- 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 18,780 XCD.
- 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 25,940 XCD.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 31,380 XCD.
- 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 34,540 XCD.
- 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 36,020 XCD.
Average Salary by Experience Chart
| 0-2 Years | - | 11,360 XCD |
| 2-5 Years | +34% | 18,780 XCD |
| 5-10 Years | +48% | 25,940 XCD |
| 10-15 Years | +22% | 31,380 XCD |
| 15-20 Years | +9% | 34,540 XCD |
| 20+ Years | +8% | 36,020 XCD |
Call Center Duty Manager Salary by Education Level in Saint Kitts and Nevis
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Call Center Duty Manager in Saint Kitts and Nevis based on the education level of the employees in order to find out whether a better education level would increase your salary.
- High School. A Call Center Duty Manager in Saint Kitts and Nevis with a high school education can earn an average salary of 14,140 XCD.
- Certificate or Diploma. A Call Center Duty Manager in Saint Kitts and Nevis with a certificate or diploma education can earn an average salary of 20,300 XCD.
- Bachelor's Degree. A Call Center Duty Manager in Saint Kitts and Nevis with a bachelor's degree education can earn an average salary of 26,500 XCD.
- Master's Degree. A Call Center Duty Manager in Saint Kitts and Nevis with a master's degree education can earn an average salary of 37,200 XCD.
Average Salary by Education Chart
| High School | - | 14,140 XCD |
| Certificate or Diploma | +18% | 20,300 XCD |
| Bachelor's Degree | +45% | 26,500 XCD |
| Master's Degree | +31% | 37,200 XCD |
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in Saint Kitts and Nevis is around 16,900 to 50,700 XCD and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Call Center Duty Manager Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In Saint Kitts and Nevis, a male call center duty manager will earn an average of 26,780 XCD, while a female call center duty manager will earn around 20,760 XCD.
This means that a male call center duty manager earns approximately 29% more than a female call center duty manager for performing the same job.
Average Salary by Gender Chart in Saint Kitts and Nevis
| Male | - | 26,780 XCD |
| Female | -29% | 20,760 XCD |
Call Center Duty Manager Average Pay Raise in Saint Kitts and Nevis
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Call Center Duty Manager in Saint Kitts and Nevis is around 6% every 30 months.
The national average pay raise across all professions and industries in Saint Kitts and Nevis is around 4% every 29 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 6 ÷ 30 ) × 12 = 2%
What this means is that a Call Center Duty Manager in Saint Kitts and Nevis can expect to receive an average pay raise of around 2% every 12 months.
Annual Pay Raise by Industry in Saint Kitts and Nevis for 2026
In the chart below, you can see the average annual pay raise percentages for each of the major industries in Saint Kitts and Nevis.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
| Banking | - | 3% |
| Energy | - | 6% |
| Information Technology | - | 9% |
| Healthcare | - | 3% |
| Travel | - | 6% |
| Construction | - | 9% |
| Education | - | 3% |
Call Center Duty Manager Bonus and Incentive Rates in Saint Kitts and Nevis
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Call Center Duty Manager is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.
60% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.
| Received Bonus | - | 40% |
| No Bonus | - | 60% |
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in Saint Kitts and Nevis earn approximately 23% more than private sector employees in the same role.
| Public Sector | - | 45,200 XCD |
| Private Sector | -23% | 36,720 XCD |
Salaries for Jobs Similar to a Call Center Duty Manager
In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in Saint Kitts and Nevis.
| Job Title | Category | Salary |
|---|---|---|
| Account Representative | Customer Service and Call Center | 18,780 XCD |
| Account Service Representative | Customer Service and Call Center | 17,760 XCD |
| Business Support Specialist | Customer Service and Call Center | 23,260 XCD |
| Call Center Advisor | Customer Service and Call Center | 20,500 XCD |
| Call Center Manager | Customer Service and Call Center | 46,040 XCD |
| Call Center Manager | Customer Service and Call Center | 48,820 XCD |
| Call Center Quality Analyst | Customer Service and Call Center | 26,400 XCD |
| Call Center Representative | Customer Service and Call Center | 12,240 XCD |
| Call Center Representative | Customer Service and Call Center | 14,540 XCD |
| Call Center Scheduler | Customer Service and Call Center | 15,700 XCD |
| Call Center Scheduling Manager | Customer Service and Call Center | 25,940 XCD |
| Call Center Supervisor | Customer Service and Call Center | 18,940 XCD |
| Call Center Team Leader | Customer Service and Call Center | 23,360 XCD |
| Client Engagement Specialest | Customer Service and Call Center | 25,160 XCD |
| Client Executive | Customer Service and Call Center | 21,640 XCD |
| Client Liaison Officer | Customer Service and Call Center | 14,920 XCD |
| Client Relations Manager | Customer Service and Call Center | 54,180 XCD |
| Client Relationship Executive | Customer Service and Call Center | 48,740 XCD |
| Client Relationship Manager | Customer Service and Call Center | 49,020 XCD |
| Client Service Analyst | Customer Service and Call Center | 31,080 XCD |
| Client Service Representative | Customer Service and Call Center | 14,540 XCD |
| Client Strategy Specialist | Customer Service and Call Center | 31,080 XCD |
| Contracts Specialist | Customer Service and Call Center | 22,420 XCD |
| Customer Care Officer | Customer Service and Call Center | 13,100 XCD |
| Customer Care Representative | Customer Service and Call Center | 13,100 XCD |
| Customer Center Supervisor | Customer Service and Call Center | 19,640 XCD |
| Customer Experience Analyst | Customer Service and Call Center | 19,200 XCD |
| Customer Experience Manager | Customer Service and Call Center | 53,660 XCD |
| Customer Experience Specialist | Customer Service and Call Center | 31,340 XCD |
| Customer Fulfillment Specialist | Customer Service and Call Center | 29,600 XCD |
| Customer Insights Analyst | Customer Service and Call Center | 32,960 XCD |
| Customer Problem Manager | Customer Service and Call Center | 33,120 XCD |
| Customer Relations Manager | Customer Service and Call Center | 50,660 XCD |
| Customer Relations Specialist | Customer Service and Call Center | 32,620 XCD |
| Customer Sales Representative | Customer Service and Call Center | 12,240 XCD |
| Customer Sales Support | Customer Service and Call Center | 14,140 XCD |
| Customer Service Administration | Customer Service and Call Center | 20,300 XCD |
| Customer Service Advisor | Customer Service and Call Center | 30,700 XCD |
| Customer Service Agent | Customer Service and Call Center | 14,660 XCD |
| Customer Service Associate | Customer Service and Call Center | 15,880 XCD |
| Customer Service Coordinator | Customer Service and Call Center | 15,700 XCD |
| Customer Service Country Manager | Customer Service and Call Center | 57,080 XCD |
| Customer Service Executive | Customer Service and Call Center | 37,200 XCD |
| Customer Service Manager | Customer Service and Call Center | 53,380 XCD |
| Customer Service Manager | Customer Service and Call Center | 53,600 XCD |
| Customer Service Officer | Customer Service and Call Center | 12,620 XCD |
| Customer Service Representative | Customer Service and Call Center | 12,580 XCD |
| Customer Service Sales Support | Customer Service and Call Center | 14,540 XCD |
| Customer Service Specialist | Customer Service and Call Center | 14,540 XCD |
| Customer Service Supervisor | Customer Service and Call Center | 23,380 XCD |
| Customer Service Team Leader | Customer Service and Call Center | 31,340 XCD |
| Customer Service Trainer | Customer Service and Call Center | 26,280 XCD |
| Customer Service Working Supervisor | Customer Service and Call Center | 27,380 XCD |
| Customer Solutions Representative | Customer Service and Call Center | 31,980 XCD |
| Customer Success Manager | Customer Service and Call Center | 49,300 XCD |
| Customer Success Specialist | Customer Service and Call Center | 31,340 XCD |
| Customer Support Agent | Customer Service and Call Center | 14,200 XCD |
| Dispute Resolution Specialist | Customer Service and Call Center | 28,820 XCD |
| Field Service Representative | Customer Service and Call Center | 16,400 XCD |
| Guest Relations Officer | Customer Service and Call Center | 12,620 XCD |
| Guest Service Agent | Customer Service and Call Center | 9,940 XCD |
| Inbound Call Center Representative | Customer Service and Call Center | 14,200 XCD |
| Inbound Sales Representative | Customer Service and Call Center | 12,580 XCD |
| Internet Banking Supervisor | Customer Service and Call Center | 44,720 XCD |
| Lead Administrator | Customer Service and Call Center | 31,940 XCD |
| Logistics Coordinator | Customer Service and Call Center | 18,260 XCD |
| Operations Support Manager | Customer Service and Call Center | 45,560 XCD |
| Real Time Analyst | Customer Service and Call Center | 29,840 XCD |
| Regional Account Manager | Customer Service and Call Center | 50,980 XCD |
| Service Administrator | Customer Service and Call Center | 22,420 XCD |
| Service Delivery Manager | Customer Service and Call Center | 50,520 XCD |
| Service Writer | Customer Service and Call Center | 13,660 XCD |
| Sourcing Assistant | Customer Service and Call Center | 12,020 XCD |
| Telephone Operator | Customer Service and Call Center | 12,840 XCD |
| Vendor Administration Specialist | Customer Service and Call Center | 19,360 XCD |
| Workforce Manager | Customer Service and Call Center | 31,400 XCD |
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