Average Call Center Duty Manager Salary in Cagayan de Oro, Philippines for 2026

In this article, we will look at the average Call Center Duty Manager salary for 2026 in Cagayan de Oro and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Philippine peso. To keep things simple, we are using the PHP currency code instead of the currency symbol ₱.

How Much Does a Call Center Duty Manager Make in Cagayan De Oro?

A Call Center Duty Manager working in Cagayan de Oro will typically earn around 361,500 PHP per year, and this can range from the lowest average salary of about 168,100 PHP to the highest average salary of 574,200 PHP.

Average Annual Salary361,500 PHP
Average Monthly Salary30,125 PHP
Average Lowest Salary168,100 PHP
Lowest Monthly Salary14,008 PHP
Average Highest Salary574,200 PHP
Highest Monthly Salary47,850 PHP

These are average salaries for a Call Center Duty Manager in Cagayan de Oro and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.

Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Duty Manager Salaries in Cagayan de Oro

So we've looked at the average salaries a Call Center Duty Manager will earn in Cagayan de Oro. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Duty Manager can earn between 168,100 PHP and 574,200 PHP on average in Cagayan de Oro. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Duty Manager in Cagayan de Oro is 390,000 PHP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 390,000 PHP, and 50% of the population earn more than 390,000 PHP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Duty Manager salary in Cagayan de Oro, 25% of the population are earning less than 249,600 PHP while 75% of the population earn more than 249,600 PHP.

75% of the population earn less than 520,900 PHP, and 25% of the population earn more than 520,900 PHP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Duty Manager Salary by Experience Level in Cagayan de Oro

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Call Center Duty Manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Duty Manager in Cagayan de Oro that has less than two years of experience can expect to earn somewhere in the region of 189,300 PHP.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 253,400 PHP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 372,600 PHP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 455,400 PHP.
  • 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 496,100 PHP.
  • 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 537,300 PHP.

Average Salary by Experience Chart

0-2 Years-
189,300 PHP
2-5 Years+34%
253,400 PHP
5-10 Years+48%
372,600 PHP
10-15 Years+22%
455,400 PHP
15-20 Years+9%
496,100 PHP
20+ Years+8%
537,300 PHP

Call Center Duty Manager Salary by Education Level in Cagayan de Oro

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Duty Manager in Cagayan de Oro based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Duty Manager in Cagayan de Oro with a high school education can earn an average salary of 232,900 PHP.
  • Certificate or Diploma. A Call Center Duty Manager in Cagayan de Oro with a certificate or diploma education can earn an average salary of 273,300 PHP.
  • Bachelor's Degree. A Call Center Duty Manager in Cagayan de Oro with a bachelor's degree education can earn an average salary of 394,500 PHP.
  • Master's Degree. A Call Center Duty Manager in Cagayan de Oro with a master's degree education can earn an average salary of 519,300 PHP.

Average Salary by Education Chart

High School-
232,900 PHP
Certificate or Diploma+18%
273,300 PHP
Bachelor's Degree+45%
394,500 PHP
Master's Degree+31%
519,300 PHP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Philippines is around 223,000 to 669,000 PHP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Duty Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Cagayan de Oro, a male call center duty manager will earn an average of 352,000 PHP, while a female call center duty manager will earn around 307,400 PHP.

This means that a male call center duty manager earns approximately 15% more than a female call center duty manager for performing the same job.

Average Salary by Gender Chart in Cagayan de Oro

Male-
352,000 PHP
Female-15%
307,400 PHP

Call Center Duty Manager Average Pay Raise in Cagayan de Oro

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Duty Manager in Cagayan de Oro is around 10% every 19 months.

The national average pay raise across all professions and industries in Philippines is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 19 ) × 12  = 6%

What this means is that a Call Center Duty Manager in Cagayan de Oro can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Cagayan de Oro for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Philippines.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
9%
Energy-
9%
Information Technology-
9%
Healthcare-
9%
Travel-
9%
Construction-
9%
Education-
9%

Call Center Duty Manager Bonus and Incentive Rates in Cagayan de Oro

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Duty Manager is a moderate bonus based job, with 57% of employees reporting at least one bonus in the last 12 months.

43% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus-
57%
No Bonus-
43%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Philippines earn approximately 12% more than private sector employees in the same role.

Public Sector-
563,300 PHP
Private Sector-12%
504,300 PHP

Salaries for Jobs Similar to a Call Center Duty Manager

In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in Cagayan de Oro.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center245,300 PHP
Account Service RepresentativeCustomer Service and Call Center227,600 PHP
Business Support SpecialistCustomer Service and Call Center315,900 PHP
Call Center AdvisorCustomer Service and Call Center261,300 PHP
Call Center ManagerCustomer Service and Call Center633,100 PHP
Call Center ManagerCustomer Service and Call Center667,400 PHP
Call Center Quality AnalystCustomer Service and Call Center401,300 PHP
Call Center RepresentativeCustomer Service and Call Center187,300 PHP
Call Center RepresentativeCustomer Service and Call Center196,800 PHP
Call Center SchedulerCustomer Service and Call Center221,500 PHP
Call Center Scheduling ManagerCustomer Service and Call Center341,400 PHP
Call Center SupervisorCustomer Service and Call Center279,400 PHP
Call Center Team LeaderCustomer Service and Call Center340,400 PHP
Client Engagement SpecialestCustomer Service and Call Center376,800 PHP
Client ExecutiveCustomer Service and Call Center272,800 PHP
Client Liaison OfficerCustomer Service and Call Center189,300 PHP
Client Relations ManagerCustomer Service and Call Center695,200 PHP
Client Relationship ExecutiveCustomer Service and Call Center612,500 PHP
Client Relationship ManagerCustomer Service and Call Center691,200 PHP
Client Service AnalystCustomer Service and Call Center420,100 PHP
Client Service RepresentativeCustomer Service and Call Center200,000 PHP
Client Strategy SpecialistCustomer Service and Call Center417,200 PHP
Contracts SpecialistCustomer Service and Call Center330,900 PHP
Customer Care OfficerCustomer Service and Call Center187,300 PHP
Customer Care RepresentativeCustomer Service and Call Center194,600 PHP
Customer Center SupervisorCustomer Service and Call Center239,000 PHP
Customer Experience AnalystCustomer Service and Call Center249,600 PHP
Customer Experience ManagerCustomer Service and Call Center707,600 PHP
Customer Experience SpecialistCustomer Service and Call Center433,400 PHP
Customer Fulfillment SpecialistCustomer Service and Call Center382,600 PHP
Customer Insights AnalystCustomer Service and Call Center430,500 PHP
Customer Problem ManagerCustomer Service and Call Center430,000 PHP
Customer Relations ManagerCustomer Service and Call Center684,900 PHP
Customer Relations SpecialistCustomer Service and Call Center417,200 PHP
Customer Sales RepresentativeCustomer Service and Call Center205,700 PHP
Customer Sales SupportCustomer Service and Call Center207,800 PHP
Customer Service AdministrationCustomer Service and Call Center238,900 PHP
Customer Service AdvisorCustomer Service and Call Center412,000 PHP
Customer Service AgentCustomer Service and Call Center187,300 PHP
Customer Service AssociateCustomer Service and Call Center196,800 PHP
Customer Service CoordinatorCustomer Service and Call Center239,300 PHP
Customer Service Country ManagerCustomer Service and Call Center780,600 PHP
Customer Service ExecutiveCustomer Service and Call Center454,300 PHP
Customer Service ManagerCustomer Service and Call Center689,900 PHP
Customer Service ManagerCustomer Service and Call Center732,400 PHP
Customer Service OfficerCustomer Service and Call Center190,500 PHP
Customer Service RepresentativeCustomer Service and Call Center195,200 PHP
Customer Service Sales SupportCustomer Service and Call Center183,600 PHP
Customer Service SpecialistCustomer Service and Call Center204,700 PHP
Customer Service SupervisorCustomer Service and Call Center301,300 PHP
Customer Service Team LeaderCustomer Service and Call Center431,100 PHP
Customer Service TrainerCustomer Service and Call Center341,400 PHP
Customer Service Working SupervisorCustomer Service and Call Center340,400 PHP
Customer Solutions RepresentativeCustomer Service and Call Center430,000 PHP
Customer Success ManagerCustomer Service and Call Center639,100 PHP
Customer Success SpecialistCustomer Service and Call Center412,000 PHP
Customer Support AgentCustomer Service and Call Center187,500 PHP
Dispute Resolution SpecialistCustomer Service and Call Center353,600 PHP
Field Service RepresentativeCustomer Service and Call Center208,600 PHP
Guest Relations OfficerCustomer Service and Call Center159,500 PHP
Guest Service AgentCustomer Service and Call Center151,800 PHP
Inbound Call Center RepresentativeCustomer Service and Call Center195,200 PHP
Inbound Sales RepresentativeCustomer Service and Call Center187,300 PHP
Internet Banking SupervisorCustomer Service and Call Center598,600 PHP
Lead AdministratorCustomer Service and Call Center414,000 PHP
Logistics CoordinatorCustomer Service and Call Center210,500 PHP
Operations Support ManagerCustomer Service and Call Center562,200 PHP
Real Time AnalystCustomer Service and Call Center399,900 PHP
Regional Account ManagerCustomer Service and Call Center650,700 PHP
Service AdministratorCustomer Service and Call Center301,800 PHP
Service Delivery ManagerCustomer Service and Call Center645,800 PHP
Service WriterCustomer Service and Call Center159,500 PHP
Sourcing AssistantCustomer Service and Call Center138,800 PHP
Telephone OperatorCustomer Service and Call Center143,200 PHP
Vendor Administration SpecialistCustomer Service and Call Center261,300 PHP
Workforce ManagerCustomer Service and Call Center411,400 PHP

Salary Comparison by City

If you want to compare salaries with different cities in Philippines, you can use the links below to explore the data for each specific city we have researched.

CityAverage Salary
Antipolo383,300 PHP
Cebu384,200 PHP
Dasmarinas320,500 PHP
Davao403,100 PHP
Kalookan384,200 PHP
Las Pinas351,200 PHP
Makati318,800 PHP
Manila389,200 PHP
Paranaque362,200 PHP
Pasig381,800 PHP
Quezon City431,100 PHP
Taguig365,400 PHP
Valenzuela335,800 PHP

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