Average Business Support Specialist Salary in Gaborone, Botswana for 2026

In this article, we will look at the average Business Support Specialist salary for 2026 in Gaborone and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Botswana pula. To keep things simple, we are using the BWP currency code instead of the currency symbol P.

How Much Does a Business Support Specialist Make in Gaborone?

A Business Support Specialist working in Gaborone will typically earn around 101,980 BWP per year, and this can range from the lowest average salary of about 45,600 BWP to the highest average salary of 163,800 BWP.

Average Annual Salary101,980 BWP
Average Monthly Salary8,498 BWP
Average Lowest Salary45,600 BWP
Lowest Monthly Salary3,800 BWP
Average Highest Salary163,800 BWP
Highest Monthly Salary13,650 BWP

These are average salaries for a Business Support Specialist in Gaborone and include benefits such as housing and transport. It's also possible for a Business Support Specialist to earn more or less than the average salaries shown above.

Business Support Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Business Support Specialist Salaries in Gaborone

So we've looked at the average salaries a Business Support Specialist will earn in Gaborone. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Business Support Specialist can earn between 45,600 BWP and 163,800 BWP on average in Gaborone. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Business Support Specialist in Gaborone is 112,460 BWP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 112,460 BWP, and 50% of the population earn more than 112,460 BWP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Business Support Specialist salary in Gaborone, 25% of the population are earning less than 70,700 BWP while 75% of the population earn more than 70,700 BWP.

75% of the population earn less than 150,000 BWP, and 25% of the population earn more than 150,000 BWP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Business Support Specialist Salary by Experience Level in Gaborone

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Business Support Specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Business Support Specialist in Gaborone that has less than two years of experience can expect to earn somewhere in the region of 54,180 BWP.
  • 2 - 5 Years Experience. With two to five years of experience the average Business Support Specialist salary would increase to 70,880 BWP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Business Support Specialist, the average salary would be 106,500 BWP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 128,500 BWP.
  • 15 - 20 Years Experience. A Business Support Specialist with 15 to 20 years of experience can earn an average of 142,300 BWP.
  • 20+ Years Experience. For a Business Support Specialist with more than 20 years, the expected average salary increases to 152,000 BWP.

Average Salary by Experience Chart

0-2 Years-
54,180 BWP
2-5 Years+34%
70,880 BWP
5-10 Years+48%
106,500 BWP
10-15 Years+22%
128,500 BWP
15-20 Years+9%
142,300 BWP
20+ Years+8%
152,000 BWP

Business Support Specialist Salary by Education Level in Gaborone

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Business Support Specialist in Gaborone based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Business Support Specialist in Gaborone with a high school education can earn an average salary of 60,840 BWP.
  • Certificate or Diploma. A Business Support Specialist in Gaborone with a certificate or diploma education can earn an average salary of 97,060 BWP.
  • Bachelor's Degree. A Business Support Specialist in Gaborone with a bachelor's degree education can earn an average salary of 161,300 BWP.

Average Salary by Education Chart

High School-
60,840 BWP
Certificate or Diploma+57%
97,060 BWP
Bachelor's Degree+68%
161,300 BWP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Botswana is around 58,700 to 176,000 BWP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Business Support Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Gaborone, a male business support specialist will earn an average of 96,600 BWP, while a female business support specialist will earn around 85,700 BWP.

This means that a male business support specialist earns approximately 13% more than a female business support specialist for performing the same job.

Average Salary by Gender Chart in Gaborone

Male-
96,600 BWP
Female-13%
85,700 BWP

Business Support Specialist Average Pay Raise in Gaborone

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Business Support Specialist in Gaborone is around 7% every 29 months.

The national average pay raise across all professions and industries in Botswana is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Business Support Specialist in Gaborone can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Gaborone for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Botswana.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
1%
Energy-
2%
Information Technology-
3%
Healthcare-
4%
Travel-
5%
Construction-
6%
Education-
7%

Business Support Specialist Bonus and Incentive Rates in Gaborone

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Business Support Specialist is a low bonus based job, with 35% of employees reporting at least one bonus in the last 12 months.

65% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus-
35%
No Bonus-
65%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Botswana earn approximately 14% more than private sector employees in the same role.

Public Sector-
148,300 BWP
Private Sector-14%
130,400 BWP

Salaries for Jobs Similar to a Business Support Specialist

In the table below, we have salary information for jobs that are similar to a Business Support Specialist in Gaborone.

Job TitleCategorySalary
Account RepresentativeCustomer Service and Call Center66,820 BWP
Account Service RepresentativeCustomer Service and Call Center64,920 BWP
Call Center AdvisorCustomer Service and Call Center65,080 BWP
Call Center Duty ManagerCustomer Service and Call Center98,140 BWP
Call Center ManagerCustomer Service and Call Center174,000 BWP
Call Center ManagerCustomer Service and Call Center183,600 BWP
Call Center Quality AnalystCustomer Service and Call Center101,120 BWP
Call Center RepresentativeCustomer Service and Call Center51,800 BWP
Call Center RepresentativeCustomer Service and Call Center56,060 BWP
Call Center SchedulerCustomer Service and Call Center63,500 BWP
Call Center Scheduling ManagerCustomer Service and Call Center93,340 BWP
Call Center SupervisorCustomer Service and Call Center73,880 BWP
Call Center Team LeaderCustomer Service and Call Center88,300 BWP
Client Engagement SpecialestCustomer Service and Call Center97,300 BWP
Client ExecutiveCustomer Service and Call Center76,540 BWP
Client Liaison OfficerCustomer Service and Call Center49,820 BWP
Client Relations ManagerCustomer Service and Call Center197,600 BWP
Client Relationship ExecutiveCustomer Service and Call Center180,500 BWP
Client Relationship ManagerCustomer Service and Call Center192,600 BWP
Client Service AnalystCustomer Service and Call Center106,440 BWP
Client Service RepresentativeCustomer Service and Call Center50,520 BWP
Client Strategy SpecialistCustomer Service and Call Center113,220 BWP
Contracts SpecialistCustomer Service and Call Center91,380 BWP
Customer Care OfficerCustomer Service and Call Center53,120 BWP
Customer Care RepresentativeCustomer Service and Call Center52,380 BWP
Customer Center SupervisorCustomer Service and Call Center64,180 BWP
Customer Experience AnalystCustomer Service and Call Center67,120 BWP
Customer Experience ManagerCustomer Service and Call Center197,600 BWP
Customer Experience SpecialistCustomer Service and Call Center124,400 BWP
Customer Fulfillment SpecialistCustomer Service and Call Center107,680 BWP
Customer Insights AnalystCustomer Service and Call Center115,080 BWP
Customer Problem ManagerCustomer Service and Call Center119,700 BWP
Customer Relations ManagerCustomer Service and Call Center183,700 BWP
Customer Relations SpecialistCustomer Service and Call Center115,740 BWP
Customer Sales RepresentativeCustomer Service and Call Center50,540 BWP
Customer Sales SupportCustomer Service and Call Center55,840 BWP
Customer Service AdministrationCustomer Service and Call Center66,960 BWP
Customer Service AdvisorCustomer Service and Call Center112,600 BWP
Customer Service AgentCustomer Service and Call Center51,400 BWP
Customer Service AssociateCustomer Service and Call Center50,520 BWP
Customer Service CoordinatorCustomer Service and Call Center64,720 BWP
Customer Service Country ManagerCustomer Service and Call Center217,900 BWP
Customer Service ExecutiveCustomer Service and Call Center128,500 BWP
Customer Service ManagerCustomer Service and Call Center185,100 BWP
Customer Service ManagerCustomer Service and Call Center200,000 BWP
Customer Service OfficerCustomer Service and Call Center55,840 BWP
Customer Service RepresentativeCustomer Service and Call Center53,120 BWP
Customer Service Sales SupportCustomer Service and Call Center54,180 BWP
Customer Service SpecialistCustomer Service and Call Center53,600 BWP
Customer Service SupervisorCustomer Service and Call Center83,020 BWP
Customer Service Team LeaderCustomer Service and Call Center119,080 BWP
Customer Service TrainerCustomer Service and Call Center101,900 BWP
Customer Service Working SupervisorCustomer Service and Call Center93,100 BWP
Customer Solutions RepresentativeCustomer Service and Call Center125,100 BWP
Customer Success ManagerCustomer Service and Call Center176,800 BWP
Customer Success SpecialistCustomer Service and Call Center111,900 BWP
Customer Support AgentCustomer Service and Call Center50,660 BWP
Dispute Resolution SpecialistCustomer Service and Call Center97,460 BWP
Field Service RepresentativeCustomer Service and Call Center60,400 BWP
Guest Relations OfficerCustomer Service and Call Center43,340 BWP
Guest Service AgentCustomer Service and Call Center45,580 BWP
Inbound Call Center RepresentativeCustomer Service and Call Center53,380 BWP
Inbound Sales RepresentativeCustomer Service and Call Center56,100 BWP
Internet Banking SupervisorCustomer Service and Call Center172,200 BWP
Lead AdministratorCustomer Service and Call Center108,800 BWP
Logistics CoordinatorCustomer Service and Call Center58,800 BWP
Operations Support ManagerCustomer Service and Call Center154,700 BWP
Real Time AnalystCustomer Service and Call Center104,920 BWP
Regional Account ManagerCustomer Service and Call Center183,600 BWP
Service AdministratorCustomer Service and Call Center89,120 BWP
Service Delivery ManagerCustomer Service and Call Center185,100 BWP
Service WriterCustomer Service and Call Center42,960 BWP
Sourcing AssistantCustomer Service and Call Center39,420 BWP
Telephone OperatorCustomer Service and Call Center42,320 BWP
Vendor Administration SpecialistCustomer Service and Call Center72,120 BWP
Workforce ManagerCustomer Service and Call Center111,240 BWP

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