Average Bank Operations Head Salary in Lusaka, Zambia for 2026

In this article, we will look at the average Bank Operations Head salary for 2026 in Lusaka and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Zambian kwacha. To keep things simple, we are using the ZMW currency code instead of the currency symbol ZK.

How Much Does a Bank Operations Head Make in Lusaka?

A Bank Operations Head working in Lusaka will typically earn around 175,900 ZMW per year, and this can range from the lowest average salary of about 91,520 ZMW to the highest average salary of 273,300 ZMW.

Average Annual Salary175,900 ZMW
Average Monthly Salary14,658 ZMW
Average Lowest Salary91,520 ZMW
Lowest Monthly Salary7,626 ZMW
Average Highest Salary273,300 ZMW
Highest Monthly Salary22,775 ZMW

These are average salaries for a Bank Operations Head in Lusaka and include benefits such as housing and transport. It's also possible for a Bank Operations Head to earn more or less than the average salaries shown above.

Bank Operations Head salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Bank Operations Head Salaries in Lusaka

So we've looked at the average salaries a Bank Operations Head will earn in Lusaka. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Bank Operations Head can earn between 91,520 ZMW and 273,300 ZMW on average in Lusaka. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Bank Operations Head in Lusaka is 172,200 ZMW. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 172,200 ZMW, and 50% of the population earn more than 172,200 ZMW.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Bank Operations Head salary in Lusaka, 25% of the population are earning less than 116,740 ZMW while 75% of the population earn more than 116,740 ZMW.

75% of the population earn less than 210,500 ZMW, and 25% of the population earn more than 210,500 ZMW.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Bank Operations Head Salary by Experience Level in Lusaka

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average Bank Operations Head salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Bank Operations Head in Lusaka that has less than two years of experience can expect to earn somewhere in the region of 105,620 ZMW.
  • 2 - 5 Years Experience. With two to five years of experience the average Bank Operations Head salary would increase to 142,300 ZMW.
  • 5 - 10 Years Experience. From five to ten years of experience as a Bank Operations Head, the average salary would be 183,700 ZMW.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 222,300 ZMW.
  • 15 - 20 Years Experience. A Bank Operations Head with 15 to 20 years of experience can earn an average of 240,500 ZMW.
  • 20+ Years Experience. For a Bank Operations Head with more than 20 years, the expected average salary increases to 254,800 ZMW.

Average Salary by Experience Chart

0-2 Years-
105,620 ZMW
2-5 Years+34%
142,300 ZMW
5-10 Years+30%
183,700 ZMW
10-15 Years+21%
222,300 ZMW
15-20 Years+9%
240,500 ZMW
20+ Years+5%
254,800 ZMW

Bank Operations Head Salary by Education Level in Lusaka

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Bank Operations Head in Lusaka based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • Bachelor's Degree. A Bank Operations Head in Lusaka with a bachelor's degree education can earn an average salary of 148,300 ZMW.
  • Master's Degree. A Bank Operations Head in Lusaka with a master's degree education can earn an average salary of 204,000 ZMW.

Average Salary by Education Chart

Bachelor's Degree-
148,300 ZMW
Master's Degree+39%
204,000 ZMW

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Zambia is around 30,000 to 90,000 ZMW and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Bank Operations Head Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Lusaka, a male bank operations head will earn an average of 154,700 ZMW, while a female bank operations head will earn around 138,800 ZMW.

This means that a male bank operations head earns approximately 11% more than a female bank operations head for performing the same job.

Average Salary by Gender Chart in Lusaka

Male-
154,700 ZMW
Female-11%
138,800 ZMW

Bank Operations Head Average Pay Raise in Lusaka

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Bank Operations Head in Lusaka is around 11% every 29 months.

The national average pay raise across all professions and industries in Zambia is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 29 ) × 12  = 5%

What this means is that a Bank Operations Head in Lusaka can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Lusaka for 2026

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Zambia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking-
8%
Energy-
7%
Information Technology-
6%
Healthcare-
5%
Travel-
4%
Construction-
3%
Education-
2%

Bank Operations Head Bonus and Incentive Rates in Lusaka

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Bank Operations Head is a moderate bonus based job, with 67% of employees reporting at least one bonus in the last 12 months.

33% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus-
67%
No Bonus-
33%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Zambia earn approximately 21% more than private sector employees in the same role.

Public Sector-
80,180 ZMW
Private Sector-21%
66,260 ZMW

Salaries for Jobs Similar to a Bank Operations Head

In the table below, we have salary information for jobs that are similar to a Bank Operations Head in Lusaka.

Job TitleCategorySalary
AML AnalystBanking108,320 ZMW
ATM ManagerBanking102,460 ZMW
ATM Service TechnicianBanking27,560 ZMW
Assistant Bank Branch ManagerBanking92,900 ZMW
Assistant Bank ManagerBanking125,700 ZMW
Bank Accounts AnalystBanking44,800 ZMW
Bank Accounts CollectorBanking24,720 ZMW
Bank Accounts ControllerBanking51,900 ZMW
Bank Accounts ExecutiveBanking81,960 ZMW
Bank Accounts ManagerBanking90,540 ZMW
Bank Auditing ManagerBanking95,980 ZMW
Bank Branch ManagerBanking134,600 ZMW
Bank Branch Operations CoordinatorBanking58,520 ZMW
Bank ClerkBanking27,020 ZMW
Bank Client Service AssociateBanking35,560 ZMW
Bank CollectorBanking26,020 ZMW
Bank Compliance SpecialistBanking66,580 ZMW
Bank ManagerBanking159,100 ZMW
Bank Operational Risk ManagerBanking152,000 ZMW
Bank Operations OfficerBanking61,840 ZMW
Bank Operations SpecialistBanking94,800 ZMW
Bank Process ManagerBanking82,160 ZMW
Bank Product Manager Banking97,880 ZMW
Bank Programme ManagerBanking99,100 ZMW
Bank Project ManagerBanking123,400 ZMW
Bank Propositions ManagerBanking113,420 ZMW
Bank Quantitative AnalystBanking72,540 ZMW
Bank Regional ManagerBanking152,100 ZMW
Bank Regional Risk OfficerBanking80,340 ZMW
Bank Relationship ManagerBanking116,960 ZMW
Bank Relationship OfficerBanking50,020 ZMW
Bank TellerBanking28,660 ZMW
BankerBanking51,120 ZMW
Banking Business AnalystBanking80,800 ZMW
Banking Business Development OfficerBanking49,820 ZMW
Banking Business Planning ExecutiveBanking108,340 ZMW
Banking Product ManagerBanking99,280 ZMW
Banking Reference Data ManagerBanking81,960 ZMW
Banking Risk AnalystBanking80,520 ZMW
Banking Technical AnalystBanking43,220 ZMW
Bankruptcy CoordinatorBanking57,360 ZMW
Bill and Account CollectorBanking28,720 ZMW
Budget AnalystBanking79,260 ZMW
Capital Risk ManagerBanking151,800 ZMW
Cards Marketing ManagerBanking103,600 ZMW
Cash Management ManagerBanking142,300 ZMW
Check Processing ManagerBanking100,580 ZMW
Commercial Vault AssociateBanking78,120 ZMW
Corporate BankerBanking57,860 ZMW
Corporate DealerBanking80,520 ZMW
Credit AnalystBanking63,380 ZMW
Credit Card Fraud InvestigatorBanking80,060 ZMW
Credit Portfolio ManagerBanking152,300 ZMW
Credit Risk AnalystBanking86,760 ZMW
Credit Risk AssociateBanking85,020 ZMW
Credit and Collections ManagerBanking110,500 ZMW
Direct Bank Sales RepresentativeBanking57,320 ZMW
Exchange Control ConsultantBanking81,880 ZMW
Executive Account AnalystBanking80,020 ZMW
Financial Bank Planning ConsultantBanking102,460 ZMW
Financial Banking Analysis ManagerBanking118,380 ZMW
Financial Banking AssistantBanking37,620 ZMW
Financial Banking Systems ManagerBanking107,320 ZMW
Foreign Exchange ManagerBanking119,700 ZMW
Fraud AnalystBanking81,960 ZMW
Fraud Detection AssociateBanking55,840 ZMW
Fraud Detection ManagerBanking120,880 ZMW
Fraud Detection SupervisorBanking72,180 ZMW
Internal Bank Audit ManagerBanking146,200 ZMW
Internal Bank AuditorBanking80,800 ZMW
Internal Private BankerBanking59,380 ZMW
International Banking ManagerBanking159,500 ZMW
Investment Banking AnalystBanking119,320 ZMW
Loan AnalystBanking78,960 ZMW
Loan Area ManagerBanking101,920 ZMW
Loan Audit Team LeaderBanking95,760 ZMW
Loan Branch ManagerBanking86,640 ZMW
Loan Business Development OfficerBanking48,940 ZMW
Loan ClerkBanking29,040 ZMW
Loan Collection ManagerBanking97,640 ZMW
Loan Collection and Recovery ManagerBanking91,520 ZMW
Loan CollectorBanking24,200 ZMW
Loan ExaminerBanking34,380 ZMW
Loan OfficerBanking30,800 ZMW
Loan Processing ManagerBanking84,040 ZMW
Loan ProcessorBanking38,180 ZMW
Loan Quality Assurance AuditorBanking78,960 ZMW
Loan Quality Assurance ManagerBanking87,940 ZMW
Loan Quality Assurance RepresentativeBanking61,780 ZMW
Loan Review ManagerBanking88,600 ZMW
Loan Team LeaderBanking81,180 ZMW
Loans ManagerBanking108,800 ZMW
Mortgage AdvisorBanking54,140 ZMW
Mortgage Collection ManagerBanking93,220 ZMW
Mortgage CollectorBanking25,940 ZMW
Mortgage Credit AnalystBanking42,320 ZMW
Mortgage Credit ManagerBanking92,880 ZMW
Mortgage Development ManagerBanking99,340 ZMW
Mortgage Document ReviewerBanking37,200 ZMW
Mortgage Funding ManagerBanking97,460 ZMW
Mortgage Operations ManagerBanking136,100 ZMW
Mortgage Payment Processing ClerkBanking31,940 ZMW
Mortgage Processing ManagerBanking89,980 ZMW
Mortgage ProcessorBanking35,560 ZMW
Mortgage Quality Assurance AuditorBanking77,060 ZMW
Mortgage Quality Assurance ManagerBanking90,900 ZMW
Mortgage Servicing ClerkBanking26,660 ZMW
Mortgage Servicing ManagerBanking92,300 ZMW
Mortgage UnderwriterBanking36,940 ZMW
Online Banking ManagerBanking142,300 ZMW
Payment Processing ClerkBanking26,660 ZMW
Personal BankerBanking57,080 ZMW
Personal Banking Advisor Banking61,400 ZMW
Phone BankerBanking38,680 ZMW
Private BankerBanking59,000 ZMW
Reconciliation and Investigation SpecialistBanking67,300 ZMW
Tax OfficerBanking48,920 ZMW
TellerBanking26,280 ZMW
Trade OfficerBanking32,900 ZMW
Trade Product ManagerBanking88,300 ZMW
TraderBanking39,800 ZMW
Treasury Operations OfficerBanking67,800 ZMW

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