Average Inbound Call Center Representative Salary in Austria for 2024

In this article, we will look at the average Inbound Call Center Representative salary for 2024 in Austria and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Euro. To keep things simple, we are using the EUR currency code instead of the currency symbol โ‚ฌ.

How Much Does an Inbound Call Center Representative Make in Austria?

An Inbound Call Center Representative working in Austria will typically earn around 18,780 EUR per year, and this can range from the lowest average salary of about 10,320 EUR to the highest average salary of 26,100 EUR.

Average Annual Salary
18,780 EUR
Average Monthly Salary
1,565 EUR

Lowest Annual Salary
10,320 EUR
Lowest Monthly Salary
860 EUR

Highest Annual Salary
26,100 EUR
Highest Monthly Salary
2,175 EUR

These are average salaries for an Inbound Call Center Representative in Austria and include benefits such as housing and transport. It's also possible for an Inbound Call Center Representative to earn more or less than the average salaries shown above.

Inbound Call Center Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Inbound Call Center Representative Salaries in Austria

So we've looked at the average salaries an Inbound Call Center Representative will earn in Austria. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that an Inbound Call Center Representative can earn between 10,320 EUR and 26,100 EUR on average in Austria. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for an Inbound Call Center Representative in Austria is 15,920 EUR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 15,920 EUR, and 50% of the population earn more than 15,920 EUR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Inbound Call Center Representative salary in Austria, 25% of the population are earning less than 12,200 EUR while 75% of the population earn more than 12,200 EUR.

75% of the population earn less than 23,400 EUR, and 25% of the population earn more than 23,400 EUR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Inbound Call Center Representative Salary by Experience Level in Austria

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average inbound call center representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. An Inbound Call Center Representative in Austria that has less than two years of experience can expect to earn somewhere in the region of 11,300 EUR.
  • 2 - 5 Years Experience. With two to five years of experience the average Inbound Call Center Representative salary would increase to 14,540 EUR.
  • 5 - 10 Years Experience. From five to ten years of experience as an Inbound Call Center Representative, the average salary would be 20,120 EUR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 20,760 EUR.
  • 15 - 20 Years Experience. An Inbound Call Center Representative with 15 to 20 years of experience can earn an average of 23,080 EUR.
  • 20+ Years Experience. For an Inbound Call Center Representative with more than 20 years, the expected average salary increases to 27,300 EUR.

Average Salary by Experience Chart

0-2 Years
11,300 EUR
2-5 Years +31%
14,540 EUR
5-10 Years +40%
20,120 EUR
10-15 Years +20%
20,760 EUR
15-20 Years +9%
23,080 EUR
20+ Years +8%
27,300 EUR

Inbound Call Center Representative Salary by Education Level in Austria

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for an Inbound Call Center Representative in Austria based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. An Inbound Call Center Representative in Austria with a high school education can earn an average salary of 13,660 EUR.

  • Certificate or Diploma. An Inbound Call Center Representative in Austria with a certificate or diploma education can earn an average salary of 18,780 EUR.

  • Bachelor's Degree. An Inbound Call Center Representative in Austria with a bachelor's degree education can earn an average salary of 25,720 EUR.

Average Salary by Education Chart

High School
13,660 EUR
Certificate or Diploma +47%
18,780 EUR
Bachelor's Degree +54%
25,720 EUR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Austria is around 18,900 to 56,800 EUR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Inbound Call Center Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Austria, a male inbound call center representative will earn an average of 15,920 EUR, while a female inbound call center representative will earn around 17,760 EUR.

This means that a male inbound call center representative earns approximately 10% less than a female inbound call center representative for performing the same job.

Average Salary by Gender Chart in Austria

Male
15,920 EUR
Female +10%
17,760 EUR

Inbound Call Center Representative Average Pay Raise in Austria

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for an Inbound Call Center Representative in Austria is around 6% every 28 months.

The national average pay raise across all professions and industries in Austria is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that an Inbound Call Center Representative in Austria can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Austria for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Austria.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Inbound Call Center Representative Bonus and Incentive Rates in Austria

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

An Inbound Call Center Representative is a low bonus based job, with 35% of employees reporting at least one bonus in the last 12 months.

65% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
35%
No Bonus
65%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Austria earn approximately 12% more than private sector employees in the same role.

Public Sector
48,200 EUR
Private Sector -12%
43,080 EUR

Salaries for Jobs Similar to an Inbound Call Center Representative

In the table below, we have salary information for jobs that are similar to an Inbound Call Center Representative in Austria.

Job Title Category Salary
Account Representative Customer Service and Call Center 20,940 EUR
Account Service Representative Customer Service and Call Center 23,520 EUR
Business Support Specialist Customer Service and Call Center 29,640 EUR
Call Center Advisor Customer Service and Call Center 21,300 EUR
Call Center Duty Manager Customer Service and Call Center 31,080 EUR
Call Center Manager Customer Service and Call Center 55,840 EUR
Call Center Manager Customer Service and Call Center 58,720 EUR
Call Center Quality Analyst Customer Service and Call Center 34,280 EUR
Call Center Representative Customer Service and Call Center 18,780 EUR
Call Center Scheduler Customer Service and Call Center 21,400 EUR
Call Center Scheduling Manager Customer Service and Call Center 31,940 EUR
Call Center Supervisor Customer Service and Call Center 23,660 EUR
Call Center Team Leader Customer Service and Call Center 27,020 EUR
Client Engagement Specialest Customer Service and Call Center 32,200 EUR
Client Executive Customer Service and Call Center 25,220 EUR
Client Liaison Officer Customer Service and Call Center 16,880 EUR
Client Relations Manager Customer Service and Call Center 67,560 EUR
Client Relationship Executive Customer Service and Call Center 57,320 EUR
Client Relationship Manager Customer Service and Call Center 60,920 EUR
Client Service Analyst Customer Service and Call Center 36,020 EUR
Client Service Representative Customer Service and Call Center 15,920 EUR
Client Strategy Specialist Customer Service and Call Center 39,640 EUR
Contracts Specialist Customer Service and Call Center 28,680 EUR
Customer Care Officer Customer Service and Call Center 15,300 EUR
Customer Care Representative Customer Service and Call Center 18,780 EUR
Customer Center Supervisor Customer Service and Call Center 20,000 EUR
Customer Experience Analyst Customer Service and Call Center 21,300 EUR
Customer Experience Manager Customer Service and Call Center 63,700 EUR
Customer Experience Specialist Customer Service and Call Center 40,040 EUR
Customer Fulfillment Specialist Customer Service and Call Center 33,520 EUR
Customer Insights Analyst Customer Service and Call Center 36,800 EUR
Customer Problem Manager Customer Service and Call Center 39,640 EUR
Customer Relations Manager Customer Service and Call Center 63,320 EUR
Customer Relations Specialist Customer Service and Call Center 36,020 EUR
Customer Sales Representative Customer Service and Call Center 17,860 EUR
Customer Sales Support Customer Service and Call Center 20,120 EUR
Customer Service Administration Customer Service and Call Center 21,980 EUR
Customer Service Advisor Customer Service and Call Center 38,140 EUR
Customer Service Agent Customer Service and Call Center 15,300 EUR
Customer Service Associate Customer Service and Call Center 15,380 EUR
Customer Service Coordinator Customer Service and Call Center 21,100 EUR
Customer Service Country Manager Customer Service and Call Center 68,400 EUR
Customer Service Executive Customer Service and Call Center 41,820 EUR
Customer Service Manager Customer Service and Call Center 61,760 EUR
Customer Service Manager Customer Service and Call Center 66,480 EUR
Customer Service Officer Customer Service and Call Center 15,920 EUR
Customer Service Representative Customer Service and Call Center 15,300 EUR
Customer Service Sales Support Customer Service and Call Center 15,300 EUR
Customer Service Specialist Customer Service and Call Center 17,860 EUR
Customer Service Supervisor Customer Service and Call Center 26,100 EUR
Customer Service Team Leader Customer Service and Call Center 38,060 EUR
Customer Service Trainer Customer Service and Call Center 32,200 EUR
Customer Service Working Supervisor Customer Service and Call Center 29,160 EUR
Customer Solutions Representative Customer Service and Call Center 42,320 EUR
Customer Success Manager Customer Service and Call Center 57,080 EUR
Customer Success Specialist Customer Service and Call Center 36,020 EUR
Customer Support Agent Customer Service and Call Center 15,380 EUR
Dispute Resolution Specialist Customer Service and Call Center 29,600 EUR
Field Service Representative Customer Service and Call Center 16,980 EUR
Guest Relations Officer Customer Service and Call Center 14,920 EUR
Guest Service Agent Customer Service and Call Center 12,620 EUR
Inbound Sales Representative Customer Service and Call Center 15,700 EUR
Internet Banking Supervisor Customer Service and Call Center 59,380 EUR
Lead Administrator Customer Service and Call Center 36,940 EUR
Logistics Coordinator Customer Service and Call Center 19,380 EUR
Operations Support Manager Customer Service and Call Center 51,080 EUR
Real Time Analyst Customer Service and Call Center 35,560 EUR
Regional Account Manager Customer Service and Call Center 57,320 EUR
Service Administrator Customer Service and Call Center 29,540 EUR
Service Delivery Manager Customer Service and Call Center 62,060 EUR
Service Writer Customer Service and Call Center 12,580 EUR
Sourcing Assistant Customer Service and Call Center 13,900 EUR
Telephone Operator Customer Service and Call Center 13,900 EUR
Vendor Administration Specialist Customer Service and Call Center 24,820 EUR
Workforce Manager Customer Service and Call Center 37,380 EUR

Salary Comparison by City

If you want to compare salaries with different cities in Austria, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Dornbirn 15,380 EUR
Graz 19,200 EUR
Innsbruck 20,120 EUR
Klagenfurt 17,760 EUR
Linz 16,140 EUR
Salzburg 18,280 EUR
St. Polten 17,560 EUR
Vienna 17,760 EUR
Villach 18,780 EUR
Wels 15,920 EUR
Wiener Neustadt 17,620 EUR

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