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Average Customer Success Manager Salary in United Kingdom for 2026

A customer success manager in United Kingdom earns about 87,400 GBP a year. That's 25% above the national average of 69,700 GBP.

Pay ranges widely from country to country and from role to role. The lowest reported salaries in United Kingdom sit around 43,500 GBP a year, while the very top stretches to 140,700 GBP. Everything on this page is in British pound (GBP, symbol £), which lets you compare numbers like-for-like without worrying about exchange rates.

The numbers here are pulled together from official government wage data, large independent salary surveys, and aggregated worker-reported pay. Most reported salaries include the benefits that are common in United Kingdom, such as housing or transport allowances, which is worth keeping in mind if you're comparing against a country where those are usually paid on top.

To turn a gross salary in United Kingdom into a take-home figure, use our United Kingdom salary after tax calculator, which works the latest tax brackets and contributions through the math for you.

How much does a customer success manager make in United Kingdom?

Average salary
87,400 GBP
7,283 GBP per month
Lowest reported
43,500 GBP
3,625 GBP per month
Highest reported
140,700 GBP
11,725 GBP per month

A typical customer success manager working in United Kingdom brings home around 7,283 GBP a month before tax. Entry-level pay starts near 43,500 GBP, and the top of the ladder reaches roughly 140,700 GBP for the most experienced and specialised people in the role.

The wide gap between low end and top end reflects how much pay can vary inside the same job title. A junior customer success manager working at a small local employer earns very different money from a senior at a multinational. Skills, employer, city and years in the seat all push the number around. For a cross-country comparison, see the customer success manager salary in Guernsey or Jersey, both of which pay in the same currency.

How customer success manager pay ranges in United Kingdom

A good way to think about salary in United Kingdom is to look at the distribution rather than the headline average. Half of all customer success managers in United Kingdom earn less than 91,700 GBP a year, and the other half earn more. That middle number is the median, and it is usually more useful than the average for answering "is my pay normal here".

Looking at the quartiles fills in the picture. A quarter of earners take home less than 60,700 GBP (the 25th percentile), and a quarter clear 115,600 GBP (the 75th percentile). The middle 50% of customer success managers sit somewhere inside that band, which is where the typical reader of this page probably lives.

The very lowest reported salaries sit around 43,500 GBP. The highest stretch to 140,700 GBP, though only a small fraction of earners ever reach that level. If you are deciding whether your own offer or current pay is reasonable, work out which of those four bands you would fall into and use that as your reference point.

43,500
Low
91,700
Median
140,700
High
60,700
25th
115,600
75th
The middle 50% sit between the 25th and 75th percentile Tails are the lowest and highest reported All figures in GBP

Customer success manager pay by experience in United Kingdom

Years of experience is the single biggest lever on pay for a customer success manager in United Kingdom, ahead of education and almost any other single factor. The longer you have been in the role, the more your employer can trust you to handle complexity, mentor others and act independently, all of which command higher pay. The chart below shows how the typical customer success manager salary changes as you move through the career ladder.

  • 0-2 Years
    50,100 GBP
  • 2-5 Years
    +35% from previous
    67,400 GBP
  • 5-10 Years
    +38% from previous
    92,900 GBP
  • 10-15 Years
    +24% from previous
    114,900 GBP
  • 15-20 Years
    +7% from previous
    123,000 GBP
  • 20+ Years
    +4% from previous
    128,400 GBP

The single largest jump on the ladder is from 2 - 5 Years to 5 - 10 Years, where pay rises by about 38%. That is the point at which a customer success manager typically goes from "competent in the role" to "the person other people in the team learn from", and the market pays well for that step.

Customer success manager pay by education in United Kingdom

Education sits alongside experience as one of the biggest factors driving customer success manager pay in United Kingdom. Higher qualifications consistently pull higher salaries, but the size of the gap tends to be smallest at junior levels and widens as people move up. Two people in the same role with the same years of experience but different degrees can end up earning very different money once they reach mid-career.

Below is the average customer success manager salary in United Kingdom broken down by the highest level of education a worker has completed.

  • High School
    63,700 GBP
  • Certificate or Diploma
    +14% from previous
    72,300 GBP
  • Bachelor's Degree
    +40% from previous
    100,900 GBP
  • Master's Degree
    +27% from previous
    127,700 GBP

Customer success manager gender pay gap in United Kingdom

The gender pay gap is a stubborn feature of almost every labour market, and United Kingdom is no exception. Male customer success managers in United Kingdom earn an average of 91,200 GBP a year, while female customer success managers earn around 86,100 GBP. That works out to a 6% gap in favour of men, even when comparing people doing the same work.

A pay gap of this size has a real long-term cost. Over a typical thirty-year career it can add up to several years of pay, and it compounds through pensions, retirement contributions and bonus-linked stock. Some of the gap is explained by women being more likely to work part-time, take career breaks, or be steered toward lower-paying specialisations. Some of it is straightforward unequal pay for the same job, which is harder to defend.

Customer Success Manager gender pay gap

6%

Men earn this much more than women on average in United Kingdom.

Men 91,200 GBP
Women 86,100 GBP

Pay raises for a customer success manager in United Kingdom

Most countries hand out at least some kind of pay raise every year, typically when an employee's contract is reviewed or as a cost-of-living adjustment to keep wages roughly in step with inflation. The rhythm and size of those raises varies hugely between industries.

A typical worker doing this role in United Kingdom sees a raise of about 12% every 17 months, which works out to roughly 8% on an annual basis. That figure is the typical underlying rate; in years where inflation runs high you can usually expect a bit more, and in flat-economy years a bit less.

Across all jobs in United Kingdom, the national average raise is around 9% every 15 months.

By industry

Industries with the highest pay raises in United Kingdom:

  • Banking
  • Energy
  • Information Technology
  • Healthcare
  • Travel
  • Construction
  • Education

By experience level

Experienced workers tend to see larger raises. Retaining a senior is cheaper than replacing them, so employers fight harder for them.

  • Junior Level
    3% - 5%
  • Mid-Career
  • Senior Level
  • Top Management

Customer success manager bonus rates in United Kingdom

Bonuses are the other half of total compensation, and they vary a lot between jobs and industries. Some roles are paid almost entirely in base salary; others lean heavily on bonus structures tied to revenue, project completion or company performance. Whether a job pays a bonus, how big it is, and how often it lands all factor into whether the headline salary is actually a good offer.

84%

84% of customer success managers in United Kingdom reported a bonus of some kind in the past twelve months. That makes a customer success manager a high-bonus role overall, which is useful context when you're weighing up a job offer where the base is below market.

Among those who did receive a bonus, the size of the payment varied substantially. Reported bonuses ranged from 5% to 9% of base salary. The remaining 16% of customer success managers reported no bonus at all over the same period.

Which careers pay bonuses in United Kingdom

Revenue-facing roles tend to pay the biggest bonuses. Operational and support roles tend toward smaller, more predictable ones.

  • Finance
  • Architecture
  • Sales
  • Business Development
  • Marketing / Advertising
  • Information Technology
  • Healthcare
  • Insurance
  • Customer Service
  • Human Resources
  • Construction
  • Transport
  • Hospitality

Customer success manager: public vs private sector pay

Public-sector pay in United Kingdom is about 7% more than private-sector pay for similar work. The private sector typically offers stronger upside and bigger bonuses; the public sector typically offers better benefits and stability.

Public vs private pay gap

6%

Public-sector workers earn this much more than private-sector workers in United Kingdom on average.

Public sector 72,700 GBP
Private sector 68,200 GBP

Customer success manager salary by city and region in United Kingdom

Customer success manager pay is not even across United Kingdom. The chart below shows the highest-paying cities and regions in the dataset, followed by the full location table.

  • England
  • Scotland
  • Liverpool
  • Bristol
  • Leeds
  • Manchester
  • Glasgow
  • Birmingham
  • Bradford
  • Cardiff
LocationTypeAverageMedianRange
EnglandRegion175,100 GBP180,500 GBP87,700-275,800 GBP
ScotlandRegion124,500 GBP124,500 GBP63,200-190,400 GBP
LiverpoolCity107,700 GBP97,600 GBP58,500-161,300 GBP
BristolCity107,300 GBP109,000 GBP53,300-163,800 GBP
LeedsCity105,800 GBP102,700 GBP53,600-160,600 GBP
ManchesterCity105,800 GBP111,700 GBP50,500-165,900 GBP
GlasgowCity105,200 GBP103,600 GBP51,100-160,700 GBP
BirminghamCity105,200 GBP112,700 GBP47,100-165,900 GBP
BradfordCity102,700 GBP109,700 GBP47,200-164,100 GBP
CardiffCity102,700 GBP93,100 GBP54,100-153,700 GBP
SheffieldCity102,700 GBP107,300 GBP52,300-160,600 GBP
LondonCity102,700 GBP112,700 GBP48,600-163,500 GBP
CoventryCity101,400 GBP93,800 GBP51,300-151,800 GBP
BelfastCity99,100 GBP99,700 GBP47,400-152,900 GBP
EdinburghCity98,100 GBP98,100 GBP46,700-151,800 GBP
YorkCity96,000 GBP100,700 GBP44,500-151,800 GBP
NewcastleCity96,000 GBP97,600 GBP43,800-150,100 GBP
Kingston upon HullCity95,500 GBP95,500 GBP48,600-148,300 GBP
SomersetCity95,200 GBP86,800 GBP51,300-146,700 GBP
PooleCity94,800 GBP87,700 GBP51,600-142,100 GBP
PlymouthCity94,200 GBP88,300 GBP49,200-146,700 GBP
ExeterCity94,100 GBP98,000 GBP44,500-147,900 GBP
LeicesterCity94,000 GBP92,900 GBP50,300-147,900 GBP
WolverhamptonCity93,800 GBP100,700 GBP43,400-150,100 GBP
BrightonCity93,600 GBP100,200 GBP45,200-150,100 GBP
PortsmouthCity93,200 GBP101,400 GBP43,500-147,900 GBP
NottinghamCity93,100 GBP93,100 GBP45,800-148,300 GBP
AberdeenCity92,300 GBP95,300 GBP44,900-140,200 GBP
DundeeCity92,100 GBP95,300 GBP46,200-142,300 GBP
NewryCity92,000 GBP86,100 GBP45,300-140,700 GBP
SwanseaCity91,900 GBP93,600 GBP44,300-140,200 GBP
SouthamptonCity91,900 GBP91,900 GBP44,200-142,100 GBP
NorwichCity91,700 GBP91,500 GBP45,000-140,200 GBP
OxfordCity91,600 GBP92,000 GBP45,300-142,300 GBP
LincolnCity90,900 GBP83,100 GBP46,700-138,700 GBP
DerbyCity90,900 GBP83,300 GBP50,800-139,100 GBP
ArmaghCity90,000 GBP93,200 GBP42,800-140,700 GBP
PeterboroughCity88,000 GBP83,000 GBP46,400-134,700 GBP
StirlingCity87,400 GBP83,700 GBP48,600-134,700 GBP
GloucesterCity87,000 GBP91,700 GBP41,000-137,100 GBP
InvernessCity87,000 GBP82,200 GBP43,100-130,400 GBP
HartlepoolCity86,800 GBP88,500 GBP45,100-139,100 GBP
NewportCity86,800 GBP94,400 GBP42,000-141,000 GBP
CambridgeCity86,600 GBP86,600 GBP42,300-132,000 GBP
DurhamCity85,500 GBP92,300 GBP38,000-132,000 GBP
WinchesterCity84,800 GBP79,000 GBP48,200-130,500 GBP
LisburnCity83,800 GBP83,800 GBP42,300-128,400 GBP
AbingdonCity83,800 GBP78,200 GBP43,500-123,800 GBP
DerryCity83,800 GBP83,800 GBP41,000-130,500 GBP
ChesterCity83,700 GBP80,200 GBP41,500-127,700 GBP
CanterburyCity83,300 GBP81,700 GBP42,300-130,500 GBP
RiponCity83,300 GBP89,800 GBP39,600-130,500 GBP
WalesRegion83,100 GBP89,300 GBP42,000-132,000 GBP
Northern IrelandRegion83,000 GBP83,700 GBP41,500-130,500 GBP
TruroCity81,400 GBP79,600 GBP43,200-127,700 GBP
BangorCity80,800 GBP73,300 GBP42,700-121,800 GBP
SalisburyCity80,300 GBP86,100 GBP39,800-127,600 GBP
St DavidsCity79,800 GBP84,800 GBP36,700-128,200 GBP
KirkwallCity79,600 GBP75,000 GBP43,200-119,700 GBP
WakefieldCity79,500 GBP76,800 GBP40,300-125,400 GBP
StrontianCity79,000 GBP86,100 GBP38,100-127,700 GBP
WellsCity78,500 GBP73,700 GBP40,300-121,800 GBP
StromnessCity76,900 GBP83,200 GBP36,600-124,500 GBP

Customer Success Manager in United Kingdom: FAQs

  • How much does a customer success manager make per month in United Kingdom?

    A customer success manager in United Kingdom earns about 7,283 GBP a month before tax, based on an annual average of 87,400 GBP.

  • What's the salary range for a customer success manager in United Kingdom?

    Entry-level customer success managers in United Kingdom start near 43,500 GBP. Top-end pay reaches around 140,700 GBP. The middle 50% of earners sit between 60,700 and 115,600 GBP.

  • Is the median customer success manager salary in United Kingdom higher or lower than the average?

    The median is 91,700 GBP, higher than the average of 87,400 GBP. Half of customer success managers in United Kingdom earn below the median, half earn above it.

  • What's the gender pay gap for customer success managers in United Kingdom?

    Men working as a customer success manager in United Kingdom earn around 6% more than women on average (91,200 vs 86,100 GBP a year).

  • Do customer success managers in United Kingdom get bonuses?

    About 84% of customer success managers in United Kingdom reported a bonus in the past 12 months. Reported bonuses ranged from 5% to 9% of base salary.

  • Do customer success managers earn more in the public or private sector in United Kingdom?

    In United Kingdom, the public sector pays a customer success manager about 7% more on average. Public-sector pay tends to be steadier; private-sector pay tends to offer bigger upside.

  • How often do customer success managers in United Kingdom get a pay raise?

    A customer success manager in United Kingdom sees a raise of around 12% every 17 months, equivalent to roughly 8% a year.