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Average Call Center Manager Salary in United Kingdom for 2026

A call center manager in United Kingdom earns about 92,300 GBP a year. That's 32% above the national average of 69,700 GBP.

Pay ranges widely from country to country and from role to role. The lowest reported salaries in United Kingdom sit around 49,400 GBP a year, while the very top stretches to 142,100 GBP. Everything on this page is in British pound (GBP, symbol £), which lets you compare numbers like-for-like without worrying about exchange rates.

The numbers here are pulled together from official government wage data, large independent salary surveys, and aggregated worker-reported pay. Most reported salaries include the benefits that are common in United Kingdom, such as housing or transport allowances, which is worth keeping in mind if you're comparing against a country where those are usually paid on top.

To turn a gross salary in United Kingdom into a take-home figure, use our United Kingdom salary after tax calculator, which works the latest tax brackets and contributions through the math for you.

How much does a call center manager make in United Kingdom?

Average salary
92,300 GBP
7,691 GBP per month
Lowest reported
49,400 GBP
4,116 GBP per month
Highest reported
142,100 GBP
11,841 GBP per month

A typical call center manager working in United Kingdom brings home around 7,691 GBP a month before tax. Entry-level pay starts near 49,400 GBP, and the top of the ladder reaches roughly 142,100 GBP for the most experienced and specialised people in the role.

The wide gap between low end and top end reflects how much pay can vary inside the same job title. A junior call center manager working at a small local employer earns very different money from a senior at a multinational. Skills, employer, city and years in the seat all push the number around. For a cross-country comparison, see the call center manager salary in Guernsey or Jersey, both of which pay in the same currency.

How call center manager pay ranges in United Kingdom

A good way to think about salary in United Kingdom is to look at the distribution rather than the headline average. Half of all call center managers in United Kingdom earn less than 89,800 GBP a year, and the other half earn more. That middle number is the median, and it is usually more useful than the average for answering "is my pay normal here".

Looking at the quartiles fills in the picture. A quarter of earners take home less than 62,100 GBP (the 25th percentile), and a quarter clear 108,200 GBP (the 75th percentile). The middle 50% of call center managers sit somewhere inside that band, which is where the typical reader of this page probably lives.

The very lowest reported salaries sit around 49,400 GBP. The highest stretch to 142,100 GBP, though only a small fraction of earners ever reach that level. If you are deciding whether your own offer or current pay is reasonable, work out which of those four bands you would fall into and use that as your reference point.

49,400
Low
89,800
Median
142,100
High
62,100
25th
108,200
75th
The middle 50% sit between the 25th and 75th percentile Tails are the lowest and highest reported All figures in GBP

Call center manager pay by experience in United Kingdom

Years of experience is the single biggest lever on pay for a call center manager in United Kingdom, ahead of education and almost any other single factor. The longer you have been in the role, the more your employer can trust you to handle complexity, mentor others and act independently, all of which command higher pay. The chart below shows how the typical call center manager salary changes as you move through the career ladder.

  • 0-2 Years
    52,800 GBP
  • 2-5 Years
    +36% from previous
    72,000 GBP
  • 5-10 Years
    +31% from previous
    94,500 GBP
  • 10-15 Years
    +23% from previous
    116,400 GBP
  • 15-20 Years
    +6% from previous
    123,800 GBP
  • 20+ Years
    +5% from previous
    130,400 GBP

The single largest jump on the ladder is from 0 - 2 Years to 2 - 5 Years, where pay rises by about 36%. That is the point at which a call center manager typically goes from "competent in the role" to "the person other people in the team learn from", and the market pays well for that step.

Call center manager pay by education in United Kingdom

Education sits alongside experience as one of the biggest factors driving call center manager pay in United Kingdom. Higher qualifications consistently pull higher salaries, but the size of the gap tends to be smallest at junior levels and widens as people move up. Two people in the same role with the same years of experience but different degrees can end up earning very different money once they reach mid-career.

Below is the average call center manager salary in United Kingdom broken down by the highest level of education a worker has completed.

  • High School
    64,200 GBP
  • Certificate or Diploma
    +18% from previous
    76,000 GBP
  • Bachelor's Degree
    +39% from previous
    105,800 GBP
  • Master's Degree
    +21% from previous
    127,600 GBP

Call center manager gender pay gap in United Kingdom

The gender pay gap is a stubborn feature of almost every labour market, and United Kingdom is no exception. Male call center managers in United Kingdom earn an average of 93,900 GBP a year, while female call center managers earn around 90,900 GBP. That works out to a 3% gap in favour of men, even when comparing people doing the same work.

A pay gap of this size has a real long-term cost. Over a typical thirty-year career it can add up to several years of pay, and it compounds through pensions, retirement contributions and bonus-linked stock. Some of the gap is explained by women being more likely to work part-time, take career breaks, or be steered toward lower-paying specialisations. Some of it is straightforward unequal pay for the same job, which is harder to defend.

Call Center Manager gender pay gap

3%

Men earn this much more than women on average in United Kingdom.

Men 93,900 GBP
Women 90,900 GBP

Pay raises for a call center manager in United Kingdom

Most countries hand out at least some kind of pay raise every year, typically when an employee's contract is reviewed or as a cost-of-living adjustment to keep wages roughly in step with inflation. The rhythm and size of those raises varies hugely between industries.

A typical worker doing this role in United Kingdom sees a raise of about 12% every 17 months, which works out to roughly 8% on an annual basis. That figure is the typical underlying rate; in years where inflation runs high you can usually expect a bit more, and in flat-economy years a bit less.

Across all jobs in United Kingdom, the national average raise is around 9% every 15 months.

By industry

Industries with the highest pay raises in United Kingdom:

  • Banking
  • Energy
  • Information Technology
  • Healthcare
  • Travel
  • Construction
  • Education

By experience level

Experienced workers tend to see larger raises. Retaining a senior is cheaper than replacing them, so employers fight harder for them.

  • Junior Level
    3% - 5%
  • Mid-Career
  • Senior Level
  • Top Management

Call center manager bonus rates in United Kingdom

Bonuses are the other half of total compensation, and they vary a lot between jobs and industries. Some roles are paid almost entirely in base salary; others lean heavily on bonus structures tied to revenue, project completion or company performance. Whether a job pays a bonus, how big it is, and how often it lands all factor into whether the headline salary is actually a good offer.

81%

81% of call center managers in United Kingdom reported a bonus of some kind in the past twelve months. That makes a call center manager a high-bonus role overall, which is useful context when you're weighing up a job offer where the base is below market.

Among those who did receive a bonus, the size of the payment varied substantially. Reported bonuses ranged from 6% to 8% of base salary. The remaining 19% of call center managers reported no bonus at all over the same period.

Which careers pay bonuses in United Kingdom

Revenue-facing roles tend to pay the biggest bonuses. Operational and support roles tend toward smaller, more predictable ones.

  • Finance
  • Architecture
  • Sales
  • Business Development
  • Marketing / Advertising
  • Information Technology
  • Healthcare
  • Insurance
  • Customer Service
  • Human Resources
  • Construction
  • Transport
  • Hospitality

Call center manager: public vs private sector pay

Public-sector pay in United Kingdom is about 7% more than private-sector pay for similar work. The private sector typically offers stronger upside and bigger bonuses; the public sector typically offers better benefits and stability.

Public vs private pay gap

6%

Public-sector workers earn this much more than private-sector workers in United Kingdom on average.

Public sector 72,700 GBP
Private sector 68,200 GBP

Call center manager salary by city and region in United Kingdom

Call center manager pay is not even across United Kingdom. The chart below shows the highest-paying cities and regions in the dataset, followed by the full location table.

  • England (region)
  • England (region)
  • Scotland (region)
  • Scotland (region)
  • Leeds (city)
  • London (city)
  • Birmingham (city)
  • Bristol (city)
  • Manchester (city)
  • Somerset (city)
LocationTypeAverageMedianRange
England (region)Region171,300 GBP183,600 GBP79,000-272,800 GBP
England (region)Region160,600 GBP153,700 GBP85,500-245,400 GBP
Scotland (region)Region127,600 GBP139,100 GBP58,400-204,900 GBP
Scotland (region)Region123,000 GBP127,700 GBP58,200-190,400 GBP
Leeds (city)City107,300 GBP114,900 GBP49,700-167,100 GBP
London (city)City105,800 GBP114,900 GBP50,000-167,100 GBP
Birmingham (city)City105,200 GBP112,700 GBP47,100-163,800 GBP
Bristol (city)City103,600 GBP99,100 GBP53,300-157,600 GBP
Manchester (city)City103,600 GBP108,200 GBP48,200-161,300 GBP
Somerset (city)City103,600 GBP103,600 GBP51,800-158,900 GBP
Glasgow (city)City102,700 GBP96,500 GBP55,700-157,600 GBP
London (city)City102,700 GBP111,700 GBP45,800-163,500 GBP
Liverpool (city)City101,400 GBP107,700 GBP45,600-158,900 GBP
Liverpool (city)City100,700 GBP100,700 GBP52,300-156,200 GBP
Sheffield (city)City100,500 GBP107,700 GBP45,400-158,900 GBP
Somerset (city)City100,300 GBP107,700 GBP45,200-156,200 GBP
Bradford (city)City99,700 GBP109,000 GBP46,700-158,700 GBP
Nottingham (city)City99,400 GBP100,700 GBP48,200-152,900 GBP
Birmingham (city)City99,400 GBP105,800 GBP44,700-153,700 GBP
Edinburgh (city)City99,100 GBP103,600 GBP47,800-152,700 GBP
Bristol (city)City98,800 GBP105,800 GBP45,600-152,700 GBP
Coventry (city)City98,300 GBP109,000 GBP46,400-158,700 GBP
Kingston upon Hull (city)City98,000 GBP107,300 GBP46,300-156,200 GBP
Kingston upon Hull (city)City98,000 GBP103,600 GBP45,800-153,700 GBP
Newcastle (city)City97,600 GBP107,700 GBP44,200-156,200 GBP
Glasgow (city)City97,600 GBP107,700 GBP44,200-156,200 GBP
Sheffield (city)City97,400 GBP93,900 GBP51,800-151,800 GBP
Leeds (city)City96,600 GBP89,400 GBP51,800-147,900 GBP
Coventry (city)City96,400 GBP90,000 GBP51,500-147,900 GBP
Plymouth (city)City95,500 GBP102,700 GBP43,500-151,800 GBP
Swansea (city)City95,300 GBP100,700 GBP45,000-150,100 GBP
Southampton (city)City95,300 GBP100,700 GBP45,000-150,100 GBP
Brighton (city)City95,300 GBP100,500 GBP45,000-146,900 GBP
Belfast (city)City95,300 GBP100,700 GBP44,800-150,100 GBP
Cardiff (city)City95,100 GBP95,100 GBP45,300-147,900 GBP
Cardiff (city)City95,100 GBP103,600 GBP44,900-151,800 GBP
Wolverhampton (city)City94,900 GBP103,600 GBP45,100-151,800 GBP
Leicester (city)City94,500 GBP96,500 GBP46,000-146,900 GBP
Derby (city)City94,300 GBP94,300 GBP48,600-150,100 GBP
Swansea (city)City94,200 GBP100,700 GBP45,600-151,800 GBP
Aberdeen (city)City93,900 GBP100,700 GBP44,800-150,100 GBP
Newcastle (city)City93,800 GBP99,600 GBP44,900-147,900 GBP
Dundee (city)City93,800 GBP99,700 GBP44,300-148,300 GBP
Manchester (city)City93,600 GBP94,300 GBP47,200-147,900 GBP
Bradford (city)City93,600 GBP91,600 GBP48,600-146,700 GBP
Armagh (city)City93,300 GBP97,300 GBP45,000-146,900 GBP
York (city)City93,300 GBP92,200 GBP49,000-142,300 GBP
Portsmouth (city)City93,300 GBP100,700 GBP43,400-150,100 GBP
Plymouth (city)City93,100 GBP83,300 GBP50,800-139,100 GBP
Edinburgh (city)City93,100 GBP103,600 GBP44,900-151,800 GBP
Oxford (city)City92,500 GBP86,600 GBP50,800-142,100 GBP
Leicester (city)City92,200 GBP100,700 GBP45,000-150,100 GBP
York (city)City92,100 GBP100,300 GBP40,300-147,900 GBP
Wolverhampton (city)City92,100 GBP99,700 GBP41,500-146,900 GBP
Southampton (city)City92,100 GBP96,500 GBP44,500-147,900 GBP
Peterborough (city)City91,700 GBP99,600 GBP41,400-142,300 GBP
Nottingham (city)City91,700 GBP100,700 GBP42,300-146,900 GBP
Poole (city)City91,200 GBP98,700 GBP43,200-146,700 GBP
Brighton (city)City91,000 GBP96,000 GBP42,600-140,200 GBP
Belfast (city)City90,900 GBP86,100 GBP49,000-141,000 GBP
Derby (city)City90,000 GBP94,800 GBP39,800-140,200 GBP
Newry (city)City89,800 GBP95,000 GBP42,000-141,000 GBP
Poole (city)City88,400 GBP88,400 GBP45,300-137,100 GBP
Cambridge (city)City88,300 GBP92,500 GBP42,300-141,000 GBP
Wales (region)Region88,300 GBP93,800 GBP39,800-139,100 GBP
Newport (city)City88,300 GBP95,300 GBP41,700-140,700 GBP
Oxford (city)City87,900 GBP94,000 GBP38,900-142,100 GBP
Durham (city)City87,700 GBP92,500 GBP38,700-138,700 GBP
Stirling (city)City87,400 GBP91,700 GBP40,300-138,700 GBP
Hartlepool (city)City87,200 GBP93,200 GBP38,000-137,100 GBP
Dundee (city)City87,000 GBP81,300 GBP43,100-130,400 GBP
Newry (city)City86,600 GBP87,400 GBP43,500-137,100 GBP
Lincoln (city)City86,600 GBP93,800 GBP39,800-137,100 GBP
Gloucester (city)City86,600 GBP93,800 GBP39,800-137,100 GBP
Lincoln (city)City86,100 GBP78,700 GBP47,800-130,500 GBP
Armagh (city)City86,100 GBP92,600 GBP41,100-140,700 GBP
Peterborough (city)City86,100 GBP90,000 GBP42,800-134,700 GBP
Newport (city)City86,100 GBP93,600 GBP40,300-141,000 GBP
Aberdeen (city)City86,100 GBP94,100 GBP39,700-139,100 GBP
Portsmouth (city)City85,700 GBP93,900 GBP41,300-139,100 GBP
Exeter (city)City85,500 GBP80,500 GBP43,500-130,500 GBP
Norwich (city)City84,800 GBP83,300 GBP46,400-132,000 GBP
Exeter (city)City84,800 GBP92,100 GBP38,000-137,100 GBP
Derry (city)City84,600 GBP93,100 GBP40,900-137,100 GBP
Bangor (city)City84,600 GBP76,600 GBP44,500-123,800 GBP
Norwich (city)City83,800 GBP89,200 GBP36,500-130,400 GBP
Lisburn (city)City83,800 GBP91,700 GBP37,900-134,100 GBP
Northern Ireland (region)Region83,800 GBP91,200 GBP39,100-134,100 GBP
Stirling (city)City83,800 GBP83,800 GBP40,700-127,600 GBP
Hartlepool (city)City83,700 GBP79,600 GBP45,000-128,400 GBP
Gloucester (city)City83,700 GBP90,900 GBP38,000-134,100 GBP
Truro (city)City83,700 GBP75,800 GBP44,900-123,800 GBP
Wales (region)Region83,300 GBP92,000 GBP38,000-134,100 GBP
Chester (city)City83,000 GBP92,200 GBP39,800-134,700 GBP
Cambridge (city)City83,000 GBP92,200 GBP39,800-134,700 GBP
Inverness (city)City83,000 GBP87,300 GBP39,800-130,500 GBP
Lisburn (city)City82,200 GBP79,600 GBP45,300-127,700 GBP
Derry (city)City81,900 GBP88,600 GBP41,700-130,400 GBP
Ripon (city)City81,700 GBP81,000 GBP40,600-128,200 GBP
Truro (city)City81,700 GBP87,900 GBP36,200-130,500 GBP
Abingdon (city)City81,300 GBP73,800 GBP43,500-123,000 GBP
Northern Ireland (region)Region81,000 GBP74,200 GBP43,500-124,500 GBP
Durham (city)City80,800 GBP85,500 GBP36,800-128,200 GBP
Winchester (city)City80,700 GBP87,000 GBP37,300-128,200 GBP
Chester (city)City80,500 GBP83,000 GBP41,100-127,600 GBP
Salisbury (city)City80,200 GBP83,200 GBP35,400-125,400 GBP
Kirkwall (city)City80,200 GBP85,400 GBP35,600-123,800 GBP
Canterbury (city)City80,000 GBP88,600 GBP36,800-127,600 GBP
Winchester (city)City80,000 GBP80,000 GBP40,300-123,800 GBP
Stromness (city)City79,800 GBP87,700 GBP35,200-127,600 GBP
Salisbury (city)City79,800 GBP86,100 GBP35,400-127,600 GBP
St Davids (city)City79,600 GBP76,800 GBP39,300-119,700 GBP
Wakefield (city)City78,700 GBP81,000 GBP39,100-124,500 GBP
Wakefield (city)City78,700 GBP87,300 GBP34,800-127,700 GBP
Inverness (city)City78,700 GBP86,600 GBP37,300-128,200 GBP
Canterbury (city)City78,200 GBP72,000 GBP40,200-117,100 GBP
Strontian (city)City78,200 GBP76,800 GBP40,300-119,700 GBP
Abingdon (city)City77,000 GBP84,800 GBP36,400-123,800 GBP
Wells (city)City77,000 GBP80,300 GBP33,600-119,700 GBP
St Davids (city)City76,900 GBP83,200 GBP36,600-124,500 GBP
Stromness (city)City76,900 GBP83,200 GBP36,600-124,500 GBP
Ripon (city)City76,000 GBP84,200 GBP33,300-123,000 GBP
Wells (city)City75,400 GBP67,800 GBP39,700-114,900 GBP
Bangor (city)City74,600 GBP79,800 GBP33,600-119,700 GBP
Strontian (city)City74,100 GBP80,200 GBP35,500-114,300 GBP
Kirkwall (city)City73,300 GBP69,400 GBP40,300-114,600 GBP

Call Center Manager in United Kingdom: FAQs

  • How much does a call center manager make per month in United Kingdom?

    A call center manager in United Kingdom earns about 7,691 GBP a month before tax, based on an annual average of 92,300 GBP.

  • What's the salary range for a call center manager in United Kingdom?

    Entry-level call center managers in United Kingdom start near 49,400 GBP. Top-end pay reaches around 142,100 GBP. The middle 50% of earners sit between 62,100 and 108,200 GBP.

  • Is the median call center manager salary in United Kingdom higher or lower than the average?

    The median is 89,800 GBP, lower than the average of 92,300 GBP. Half of call center managers in United Kingdom earn below the median, half earn above it.

  • What's the gender pay gap for call center managers in United Kingdom?

    Men working as a call center manager in United Kingdom earn around 3% more than women on average (93,900 vs 90,900 GBP a year).

  • Do call center managers in United Kingdom get bonuses?

    About 81% of call center managers in United Kingdom reported a bonus in the past 12 months. Reported bonuses ranged from 6% to 8% of base salary.

  • Do call center managers earn more in the public or private sector in United Kingdom?

    In United Kingdom, the public sector pays a call center manager about 7% more on average. Public-sector pay tends to be steadier; private-sector pay tends to offer bigger upside.

  • How often do call center managers in United Kingdom get a pay raise?

    A call center manager in United Kingdom sees a raise of around 12% every 17 months, equivalent to roughly 8% a year.