Average Customer Service Manager Salary in United Kingdom for 2024

In this article, we will look at the average Customer Service Manager salary for 2024 in United Kingdom and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the British pound. To keep things simple, we are using the GBP currency code instead of the currency symbol £.

How Much Does a Customer Service Manager Make in United Kingdom?

A Customer Service Manager working in United Kingdom will typically earn around 92,900 GBP per year, and this can range from the lowest average salary of about 47,200 GBP to the highest average salary of 140,200 GBP.

Average Annual Salary
92,900 GBP
Average Monthly Salary
7,741 GBP

Lowest Annual Salary
47,200 GBP
Lowest Monthly Salary
3,933 GBP

Highest Annual Salary
140,200 GBP
Highest Monthly Salary
11,683 GBP

These are average salaries for a Customer Service Manager in United Kingdom and include benefits such as housing and transport. It's also possible for a Customer Service Manager to earn more or less than the average salaries shown above.

Customer Service Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Manager Salaries in United Kingdom

So we've looked at the average salaries a Customer Service Manager will earn in United Kingdom. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Manager can earn between 47,200 GBP and 140,200 GBP on average in United Kingdom. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Manager in United Kingdom is 88,300 GBP. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 88,300 GBP, and 50% of the population earn more than 88,300 GBP.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Manager salary in United Kingdom, 25% of the population are earning less than 63,100 GBP while 75% of the population earn more than 63,100 GBP.

75% of the population earn less than 111,700 GBP, and 25% of the population earn more than 111,700 GBP.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Manager Salary by Experience Level in United Kingdom

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Manager in United Kingdom that has less than two years of experience can expect to earn somewhere in the region of 54,100 GBP.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Manager salary would increase to 73,100 GBP.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Manager, the average salary would be 97,200 GBP.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 114,300 GBP.
  • 15 - 20 Years Experience. A Customer Service Manager with 15 to 20 years of experience can earn an average of 128,200 GBP.
  • 20+ Years Experience. For a Customer Service Manager with more than 20 years, the expected average salary increases to 134,100 GBP.

Average Salary by Experience Chart

0-2 Years
54,100 GBP
2-5 Years +34%
73,100 GBP
5-10 Years +30%
97,200 GBP
10-15 Years +21%
114,300 GBP
15-20 Years +9%
128,200 GBP
20+ Years +5%
134,100 GBP

Customer Service Manager Salary by Education Level in United Kingdom

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Manager in United Kingdom based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Manager in United Kingdom with a high school education can earn an average salary of 66,900 GBP.

  • Certificate or Diploma. A Customer Service Manager in United Kingdom with a certificate or diploma education can earn an average salary of 75,400 GBP.

  • Bachelor's Degree. A Customer Service Manager in United Kingdom with a bachelor's degree education can earn an average salary of 107,700 GBP.

  • Master's Degree. A Customer Service Manager in United Kingdom with a master's degree education can earn an average salary of 130,500 GBP.

Average Salary by Education Chart

High School
66,900 GBP
Certificate or Diploma +14%
75,400 GBP
Bachelor's Degree +41%
107,700 GBP
Master's Degree +21%
130,500 GBP

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in United Kingdom is around 29,600 to 88,700 GBP and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In United Kingdom, a male customer service manager will earn an average of 95,100 GBP, while a female customer service manager will earn around 90,600 GBP.

This means that a male customer service manager earns approximately 5% more than a female customer service manager for performing the same job.

Average Salary by Gender Chart in United Kingdom

Male
95,100 GBP
Female -5%
90,600 GBP

Customer Service Manager Average Pay Raise in United Kingdom

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Manager in United Kingdom is around 12% every 17 months.

The national average pay raise across all professions and industries in United Kingdom is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 12 ÷ 17 ) × 12  = 8%

What this means is that a Customer Service Manager in United Kingdom can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in United Kingdom for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in United Kingdom.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Service Manager Bonus and Incentive Rates in United Kingdom

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Manager is a high bonus based job, with 81% of employees reporting at least one bonus in the last 12 months.

19% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
81%
No Bonus
19%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in United Kingdom earn approximately 7% more than private sector employees in the same role.

Public Sector
72,700 GBP
Private Sector -7%
68,200 GBP

Salaries for Jobs Similar to a Customer Service Manager

In the table below, we have salary information for jobs that are similar to a Customer Service Manager in United Kingdom.

Job Title Category Salary
Account Representative Customer Service and Call Center 32,300 GBP
Account Service Representative Customer Service and Call Center 32,900 GBP
Business Support Specialist Customer Service and Call Center 43,800 GBP
Call Center Advisor Customer Service and Call Center 31,700 GBP
Call Center Duty Manager Customer Service and Call Center 48,000 GBP
Call Center Manager Customer Service and Call Center 86,800 GBP
Call Center Manager Customer Service and Call Center 92,300 GBP
Call Center Quality Analyst Customer Service and Call Center 53,300 GBP
Call Center Representative Customer Service and Call Center 27,300 GBP
Call Center Representative Customer Service and Call Center 27,400 GBP
Call Center Scheduler Customer Service and Call Center 32,200 GBP
Call Center Scheduling Manager Customer Service and Call Center 45,800 GBP
Call Center Supervisor Customer Service and Call Center 36,800 GBP
Call Center Team Leader Customer Service and Call Center 46,400 GBP
Client Engagement Specialest Customer Service and Call Center 48,300 GBP
Client Executive Customer Service and Call Center 36,500 GBP
Client Liaison Officer Customer Service and Call Center 26,400 GBP
Client Relations Manager Customer Service and Call Center 100,700 GBP
Client Relationship Executive Customer Service and Call Center 91,900 GBP
Client Relationship Manager Customer Service and Call Center 96,500 GBP
Client Service Analyst Customer Service and Call Center 52,800 GBP
Client Service Representative Customer Service and Call Center 24,200 GBP
Client Strategy Specialist Customer Service and Call Center 56,800 GBP
Contracts Specialist Customer Service and Call Center 43,800 GBP
Customer Care Officer Customer Service and Call Center 27,800 GBP
Customer Care Representative Customer Service and Call Center 25,800 GBP
Customer Center Supervisor Customer Service and Call Center 32,900 GBP
Customer Experience Analyst Customer Service and Call Center 35,100 GBP
Customer Experience Manager Customer Service and Call Center 101,100 GBP
Customer Experience Specialist Customer Service and Call Center 63,500 GBP
Customer Fulfillment Specialist Customer Service and Call Center 51,900 GBP
Customer Insights Analyst Customer Service and Call Center 58,700 GBP
Customer Problem Manager Customer Service and Call Center 61,300 GBP
Customer Relations Manager Customer Service and Call Center 94,100 GBP
Customer Relations Specialist Customer Service and Call Center 58,400 GBP
Customer Sales Representative Customer Service and Call Center 27,300 GBP
Customer Sales Support Customer Service and Call Center 26,400 GBP
Customer Service Administration Customer Service and Call Center 33,600 GBP
Customer Service Advisor Customer Service and Call Center 57,200 GBP
Customer Service Agent Customer Service and Call Center 26,600 GBP
Customer Service Associate Customer Service and Call Center 24,200 GBP
Customer Service Coordinator Customer Service and Call Center 31,700 GBP
Customer Service Country Manager Customer Service and Call Center 108,200 GBP
Customer Service Executive Customer Service and Call Center 64,200 GBP
Customer Service Officer Customer Service and Call Center 26,400 GBP
Customer Service Representative Customer Service and Call Center 27,800 GBP
Customer Service Sales Support Customer Service and Call Center 26,900 GBP
Customer Service Specialist Customer Service and Call Center 25,800 GBP
Customer Service Supervisor Customer Service and Call Center 39,700 GBP
Customer Service Team Leader Customer Service and Call Center 60,200 GBP
Customer Service Trainer Customer Service and Call Center 50,000 GBP
Customer Service Working Supervisor Customer Service and Call Center 47,500 GBP
Customer Solutions Representative Customer Service and Call Center 63,000 GBP
Customer Success Manager Customer Service and Call Center 87,400 GBP
Customer Success Specialist Customer Service and Call Center 54,900 GBP
Customer Support Agent Customer Service and Call Center 27,400 GBP
Dispute Resolution Specialist Customer Service and Call Center 49,800 GBP
Field Service Representative Customer Service and Call Center 31,300 GBP
Guest Relations Officer Customer Service and Call Center 23,400 GBP
Guest Service Agent Customer Service and Call Center 23,800 GBP
Inbound Call Center Representative Customer Service and Call Center 27,100 GBP
Inbound Sales Representative Customer Service and Call Center 26,500 GBP
Internet Banking Supervisor Customer Service and Call Center 84,300 GBP
Lead Administrator Customer Service and Call Center 55,100 GBP
Logistics Coordinator Customer Service and Call Center 30,100 GBP
Operations Support Manager Customer Service and Call Center 78,200 GBP
Real Time Analyst Customer Service and Call Center 54,600 GBP
Regional Account Manager Customer Service and Call Center 92,100 GBP
Service Administrator Customer Service and Call Center 45,000 GBP
Service Delivery Manager Customer Service and Call Center 92,900 GBP
Service Writer Customer Service and Call Center 24,400 GBP
Sourcing Assistant Customer Service and Call Center 20,900 GBP
Telephone Operator Customer Service and Call Center 23,000 GBP
Vendor Administration Specialist Customer Service and Call Center 35,000 GBP
Workforce Manager Customer Service and Call Center 54,500 GBP

Salary Comparison by City

If you want to compare salaries with different cities in United Kingdom, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Aberdeen 94,000 GBP
Abingdon 88,600 GBP
Armagh 101,900 GBP
Bangor 90,150 GBP
Belfast 99,700 GBP
Birmingham 111,000 GBP
Bradford 106,250 GBP
Brighton 101,550 GBP
Bristol 112,700 GBP
Cambridge 95,600 GBP
Canterbury 87,700 GBP
Cardiff 105,200 GBP
Chester 90,650 GBP
Coventry 105,450 GBP
Derby 107,300 GBP
Derry 93,800 GBP
Dundee 98,200 GBP
Durham 90,250 GBP
Edinburgh 107,400 GBP
Exeter 97,150 GBP
Glasgow 115,500 GBP
Gloucester 93,600 GBP
Hartlepool 90,000 GBP
Inverness 89,550 GBP
Kingston upon Hull 109,000 GBP
Kirkwall 81,400 GBP
Leeds 107,000 GBP
Leicester 104,400 GBP
Lincoln 96,700 GBP
Lisburn 90,600 GBP
Liverpool 109,700 GBP
London 114,300 GBP
Manchester 107,100 GBP
Newcastle 102,500 GBP
Newport 97,250 GBP
Newry 97,600 GBP
Norwich 94,800 GBP
Nottingham 105,200 GBP
Oxford 103,600 GBP
Peterborough 97,550 GBP
Plymouth 99,650 GBP
Poole 97,700 GBP
Portsmouth 100,350 GBP
Ripon 90,900 GBP
Salisbury 88,950 GBP
Sheffield 106,750 GBP
Somerset 109,250 GBP
Southampton 104,400 GBP
St Davids 86,150 GBP
Stirling 93,800 GBP
Stromness 82,150 GBP
Strontian 86,600 GBP
Swansea 100,000 GBP
Truro 88,750 GBP
Wakefield 86,100 GBP
Wells 85,200 GBP
Winchester 88,450 GBP
Wolverhampton 104,250 GBP
York 100,350 GBP

Salary Comparison by State

The table below includes links to the average salary for each state in United Kingdom.

City Average Salary
England 182,450 GBP
Northern Ireland 91,600 GBP
Scotland 132,000 GBP
Wales 93,600 GBP

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