Average Customer Service Working Supervisor Salary in China for 2024
In this article, we will look at the average Customer Service Working Supervisor salary for 2024 in China and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the Chinese yuan. To keep things simple, we are using the CNY currency code instead of the currency symbol ¥.
How Much Does a Customer Service Working Supervisor Make in China?
A Customer Service Working Supervisor working in China will typically earn around 237,400 CNY per year, and this can range from the lowest average salary of about 119,900 CNY to the highest average salary of 363,000 CNY.
These are average salaries for a Customer Service Working Supervisor in China and include benefits such as housing and transport. It's also possible for a Customer Service Working Supervisor to earn more or less than the average salaries shown above.
Customer Service Working Supervisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Customer Service Working Supervisor Salaries in China
So we've looked at the average salaries a Customer Service Working Supervisor will earn in China. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Customer Service Working Supervisor can earn between 119,900 CNY and 363,000 CNY on average in China. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Customer Service Working Supervisor in China is 232,900 CNY. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 232,900 CNY, and 50% of the population earn more than 232,900 CNY.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Customer Service Working Supervisor salary in China, 25% of the population are earning less than 159,100 CNY while 75% of the population earn more than 159,100 CNY.
75% of the population earn less than 294,700 CNY, and 25% of the population earn more than 294,700 CNY.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Customer Service Working Supervisor Salary by Experience Level in China
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average customer service working supervisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Customer Service Working Supervisor in China that has less than two years of experience can expect to earn somewhere in the region of 136,200 CNY.
- 2 - 5 Years Experience. With two to five years of experience the average Customer Service Working Supervisor salary would increase to 176,800 CNY.
- 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Working Supervisor, the average salary would be 246,500 CNY.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 299,500 CNY.
- 15 - 20 Years Experience. A Customer Service Working Supervisor with 15 to 20 years of experience can earn an average of 322,600 CNY.
- 20+ Years Experience. For a Customer Service Working Supervisor with more than 20 years, the expected average salary increases to 348,300 CNY.
Average Salary by Experience Chart
| 0-2 Years |
136,200 CNY
|
|
| 2-5 Years | +31% |
176,800 CNY
|
| 5-10 Years | +40% |
246,500 CNY
|
| 10-15 Years | +20% |
299,500 CNY
|
| 15-20 Years | +9% |
322,600 CNY
|
| 20+ Years | +8% |
348,300 CNY
|
Customer Service Working Supervisor Salary by Education Level in China
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Customer Service Working Supervisor in China based on the education level of the employees in order to find out whether a better education level would increase your salary.
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High School. A Customer Service Working Supervisor in China with a high school education can earn an average salary of 161,300 CNY.
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Certificate or Diploma. A Customer Service Working Supervisor in China with a certificate or diploma education can earn an average salary of 187,500 CNY.
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Bachelor's Degree. A Customer Service Working Supervisor in China with a bachelor's degree education can earn an average salary of 263,200 CNY.
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Master's Degree. A Customer Service Working Supervisor in China with a master's degree education can earn an average salary of 339,100 CNY.
Average Salary by Education Chart
| High School |
161,300 CNY
|
|
| Certificate or Diploma | +15% |
187,500 CNY
|
| Bachelor's Degree | +41% |
263,200 CNY
|
| Master's Degree | +29% |
339,100 CNY
|
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in China is around 146,000 to 439,000 CNY and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Customer Service Working Supervisor Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In China, a male customer service working supervisor will earn an average of 251,500 CNY, while a female customer service working supervisor will earn around 225,700 CNY.
This means that a male customer service working supervisor earns approximately 11% more than a female customer service working supervisor for performing the same job.
Average Salary by Gender Chart in China
| Male |
251,500 CNY
|
|
| Female | -11% |
225,700 CNY
|
Customer Service Working Supervisor Average Pay Raise in China
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Customer Service Working Supervisor in China is around 11% every 16 months.
The national average pay raise across all professions and industries in China is around 9% every 15 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 11 ÷ 16 ) × 12 = 8%
What this means is that a Customer Service Working Supervisor in China can expect to receive an average pay raise of around 8% every 12 months.
Annual Pay Raise by Industry in China for 2024
In the chart below, you can see the average annual pay raise percentages for each of the major industries in China.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
| Banking |
8%
|
|
| Energy |
7%
|
|
| Information Technology |
6%
|
|
| Healthcare |
5%
|
|
| Travel |
4%
|
|
| Construction |
3%
|
|
| Education |
2%
|
Customer Service Working Supervisor Bonus and Incentive Rates in China
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Customer Service Working Supervisor is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.
45% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.
| Received Bonus |
55%
|
|
| No Bonus |
45%
|
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in China earn approximately 6% more than private sector employees in the same role.
| Public Sector |
362,200 CNY
|
|
| Private Sector | -6% |
341,400 CNY
|
Salaries for Jobs Similar to a Customer Service Working Supervisor
In the table below, we have salary information for jobs that are similar to a Customer Service Working Supervisor in China.
Salary Comparison by City
If you want to compare salaries with different cities in China, you can use the links below to explore the data for each specific city we have researched.
Salary Comparison by State
The table below includes links to the average salary for each state in China.
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