Average Customer Service Team Leader Salary in China for 2024

In this article, we will look at the average Customer Service Team Leader salary for 2024 in China and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Chinese yuan. To keep things simple, we are using the CNY currency code instead of the currency symbol ¥.

How Much Does a Customer Service Team Leader Make in China?

A Customer Service Team Leader working in China will typically earn around 282,300 CNY per year, and this can range from the lowest average salary of about 151,800 CNY to the highest average salary of 430,000 CNY.

Average Annual Salary
282,300 CNY
Average Monthly Salary
23,525 CNY

Lowest Annual Salary
151,800 CNY
Lowest Monthly Salary
12,650 CNY

Highest Annual Salary
430,000 CNY
Highest Monthly Salary
35,833 CNY

These are average salaries for a Customer Service Team Leader in China and include benefits such as housing and transport. It's also possible for a Customer Service Team Leader to earn more or less than the average salaries shown above.

Customer Service Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Team Leader Salaries in China

So we've looked at the average salaries a Customer Service Team Leader will earn in China. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Team Leader can earn between 151,800 CNY and 430,000 CNY on average in China. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Team Leader in China is 266,000 CNY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 266,000 CNY, and 50% of the population earn more than 266,000 CNY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Team Leader salary in China, 25% of the population are earning less than 187,300 CNY while 75% of the population earn more than 187,300 CNY.

75% of the population earn less than 327,800 CNY, and 25% of the population earn more than 327,800 CNY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Team Leader Salary by Experience Level in China

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service team leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Team Leader in China that has less than two years of experience can expect to earn somewhere in the region of 172,400 CNY.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Team Leader salary would increase to 210,500 CNY.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Team Leader, the average salary would be 301,800 CNY.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 352,000 CNY.
  • 15 - 20 Years Experience. A Customer Service Team Leader with 15 to 20 years of experience can earn an average of 385,300 CNY.
  • 20+ Years Experience. For a Customer Service Team Leader with more than 20 years, the expected average salary increases to 407,300 CNY.

Average Salary by Experience Chart

0-2 Years
172,400 CNY
2-5 Years +23%
210,500 CNY
5-10 Years +42%
301,800 CNY
10-15 Years +17%
352,000 CNY
15-20 Years +10%
385,300 CNY
20+ Years +6%
407,300 CNY

Customer Service Team Leader Salary by Education Level in China

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Team Leader in China based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Team Leader in China with a high school education can earn an average salary of 208,600 CNY.

  • Certificate or Diploma. A Customer Service Team Leader in China with a certificate or diploma education can earn an average salary of 239,000 CNY.

  • Bachelor's Degree. A Customer Service Team Leader in China with a bachelor's degree education can earn an average salary of 312,400 CNY.

  • Master's Degree. A Customer Service Team Leader in China with a master's degree education can earn an average salary of 407,300 CNY.

Average Salary by Education Chart

High School
208,600 CNY
Certificate or Diploma +13%
239,000 CNY
Bachelor's Degree +31%
312,400 CNY
Master's Degree +32%
407,300 CNY

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in China is around 146,000 to 439,000 CNY and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In China, a male customer service team leader will earn an average of 294,300 CNY, while a female customer service team leader will earn around 267,100 CNY.

This means that a male customer service team leader earns approximately 10% more than a female customer service team leader for performing the same job.

Average Salary by Gender Chart in China

Male
294,300 CNY
Female -10%
267,100 CNY

Customer Service Team Leader Average Pay Raise in China

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Team Leader in China is around 11% every 16 months.

The national average pay raise across all professions and industries in China is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Customer Service Team Leader in China can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in China for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in China.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Customer Service Team Leader Bonus and Incentive Rates in China

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Team Leader is a high bonus based job, with 78% of employees reporting at least one bonus in the last 12 months.

22% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
78%
No Bonus
22%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in China earn approximately 6% more than private sector employees in the same role.

Public Sector
362,200 CNY
Private Sector -6%
341,400 CNY

Salaries for Jobs Similar to a Customer Service Team Leader

In the table below, we have salary information for jobs that are similar to a Customer Service Team Leader in China.

Job Title Category Salary
Account Representative Customer Service and Call Center 161,600 CNY
Account Service Representative Customer Service and Call Center 159,400 CNY
Business Support Specialist Customer Service and Call Center 228,000 CNY
Call Center Advisor Customer Service and Call Center 180,300 CNY
Call Center Duty Manager Customer Service and Call Center 232,900 CNY
Call Center Manager Customer Service and Call Center 412,000 CNY
Call Center Manager Customer Service and Call Center 421,400 CNY
Call Center Quality Analyst Customer Service and Call Center 273,300 CNY
Call Center Representative Customer Service and Call Center 128,900 CNY
Call Center Representative Customer Service and Call Center 129,000 CNY
Call Center Scheduler Customer Service and Call Center 157,600 CNY
Call Center Scheduling Manager Customer Service and Call Center 212,500 CNY
Call Center Supervisor Customer Service and Call Center 181,600 CNY
Call Center Team Leader Customer Service and Call Center 227,600 CNY
Client Engagement Specialest Customer Service and Call Center 243,000 CNY
Client Executive Customer Service and Call Center 190,500 CNY
Client Liaison Officer Customer Service and Call Center 128,900 CNY
Client Relations Manager Customer Service and Call Center 464,900 CNY
Client Relationship Executive Customer Service and Call Center 415,900 CNY
Client Relationship Manager Customer Service and Call Center 454,900 CNY
Client Service Analyst Customer Service and Call Center 277,400 CNY
Client Service Representative Customer Service and Call Center 137,400 CNY
Client Strategy Specialist Customer Service and Call Center 268,900 CNY
Contracts Specialist Customer Service and Call Center 212,500 CNY
Customer Care Officer Customer Service and Call Center 136,100 CNY
Customer Care Representative Customer Service and Call Center 128,500 CNY
Customer Center Supervisor Customer Service and Call Center 163,800 CNY
Customer Experience Analyst Customer Service and Call Center 169,000 CNY
Customer Experience Manager Customer Service and Call Center 472,000 CNY
Customer Experience Specialist Customer Service and Call Center 282,500 CNY
Customer Fulfillment Specialist Customer Service and Call Center 272,800 CNY
Customer Insights Analyst Customer Service and Call Center 268,900 CNY
Customer Problem Manager Customer Service and Call Center 292,000 CNY
Customer Relations Manager Customer Service and Call Center 451,000 CNY
Customer Relations Specialist Customer Service and Call Center 277,400 CNY
Customer Sales Representative Customer Service and Call Center 128,900 CNY
Customer Sales Support Customer Service and Call Center 142,300 CNY
Customer Service Administration Customer Service and Call Center 159,400 CNY
Customer Service Advisor Customer Service and Call Center 296,000 CNY
Customer Service Agent Customer Service and Call Center 136,100 CNY
Customer Service Associate Customer Service and Call Center 137,400 CNY
Customer Service Coordinator Customer Service and Call Center 152,300 CNY
Customer Service Country Manager Customer Service and Call Center 533,000 CNY
Customer Service Executive Customer Service and Call Center 325,600 CNY
Customer Service Manager Customer Service and Call Center 460,500 CNY
Customer Service Manager Customer Service and Call Center 489,500 CNY
Customer Service Officer Customer Service and Call Center 127,700 CNY
Customer Service Representative Customer Service and Call Center 136,100 CNY
Customer Service Sales Support Customer Service and Call Center 119,900 CNY
Customer Service Specialist Customer Service and Call Center 130,400 CNY
Customer Service Supervisor Customer Service and Call Center 207,700 CNY
Customer Service Trainer Customer Service and Call Center 243,000 CNY
Customer Service Working Supervisor Customer Service and Call Center 237,400 CNY
Customer Solutions Representative Customer Service and Call Center 292,000 CNY
Customer Success Manager Customer Service and Call Center 433,800 CNY
Customer Success Specialist Customer Service and Call Center 296,000 CNY
Customer Support Agent Customer Service and Call Center 136,200 CNY
Dispute Resolution Specialist Customer Service and Call Center 233,600 CNY
Field Service Representative Customer Service and Call Center 137,400 CNY
Guest Relations Officer Customer Service and Call Center 105,800 CNY
Guest Service Agent Customer Service and Call Center 103,820 CNY
Inbound Call Center Representative Customer Service and Call Center 127,700 CNY
Inbound Sales Representative Customer Service and Call Center 128,900 CNY
Internet Banking Supervisor Customer Service and Call Center 401,300 CNY
Lead Administrator Customer Service and Call Center 275,200 CNY
Logistics Coordinator Customer Service and Call Center 152,100 CNY
Operations Support Manager Customer Service and Call Center 406,300 CNY
Real Time Analyst Customer Service and Call Center 258,400 CNY
Regional Account Manager Customer Service and Call Center 455,400 CNY
Service Administrator Customer Service and Call Center 208,600 CNY
Service Delivery Manager Customer Service and Call Center 457,300 CNY
Service Writer Customer Service and Call Center 108,120 CNY
Sourcing Assistant Customer Service and Call Center 91,520 CNY
Telephone Operator Customer Service and Call Center 99,560 CNY
Vendor Administration Specialist Customer Service and Call Center 161,600 CNY
Workforce Manager Customer Service and Call Center 279,400 CNY

Salary Comparison by City

If you want to compare salaries with different cities in China, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Beijing 332,100 CNY
Changchun 296,000 CNY
Changsha 266,000 CNY
Chengdu 308,300 CNY
Chongqing 317,700 CNY
Dalian 275,500 CNY
Dongguan 281,500 CNY
Foshan 282,500 CNY
Fuzhou 279,400 CNY
Guangzhou 325,900 CNY
Hangzhou 320,500 CNY
Harbin 296,000 CNY
Jinan 301,300 CNY
Kunming 267,100 CNY
Nanjing 309,800 CNY
Qingdao 297,000 CNY
Quanzhou 258,400 CNY
Shanghai 330,900 CNY
Shantou 305,600 CNY
Shenyang 301,600 CNY
Shenzhen 292,000 CNY
Suzhou 281,500 CNY
Tianjin 322,600 CNY
Wenzhou 273,300 CNY
Wuhan 325,600 CNY
Wuxi 263,200 CNY
Xi an 318,800 CNY
Xiamen 263,100 CNY
Zhengzhou 252,300 CNY

Salary Comparison by State

The table below includes links to the average salary for each state in China.

City Average Salary
Anhui 308,300 CNY
Beijing 263,200 CNY
Chongqing 283,700 CNY
Fujian 308,300 CNY
Gansu 263,900 CNY
Guangdong 335,100 CNY
Guangxi 314,500 CNY
Guizhou 294,700 CNY
Hainan 245,300 CNY
Hebei 318,800 CNY
Heilongjiang 290,800 CNY
Henan 341,400 CNY
Hubei 330,900 CNY
Hunan 311,700 CNY
Jiangsu 325,600 CNY
Jiangxi 309,800 CNY
Jilin 286,400 CNY
Liaoning 290,800 CNY
Nei Monggol 267,100 CNY
Ningxia 254,800 CNY
Qinghai 259,100 CNY
Shaanxi 277,400 CNY
Shandong 327,300 CNY
Shanghai 268,900 CNY
Shanxi 294,700 CNY
Sichuan 344,600 CNY
Tianjin 253,400 CNY
Xinjiang Uygur 263,900 CNY
Xizang [Tibet] 253,400 CNY
Yunnan 317,700 CNY
Zhejiang 301,300 CNY

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