Average Call Center Duty Manager Salary in China for 2024

In this article, we will look at the average Call Center Duty Manager salary for 2024 in China and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Chinese yuan. To keep things simple, we are using the CNY currency code instead of the currency symbol ¥.

How Much Does a Call Center Duty Manager Make in China?

A Call Center Duty Manager working in China will typically earn around 232,900 CNY per year, and this can range from the lowest average salary of about 108,120 CNY to the highest average salary of 367,900 CNY.

These are average salaries for a Call Center Duty Manager in China and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.

Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Duty Manager Salaries in China

So we've looked at the average salaries a Call Center Duty Manager will earn in China. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Duty Manager can earn between 108,120 CNY and 367,900 CNY on average in China. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Duty Manager in China is 251,500 CNY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 251,500 CNY, and 50% of the population earn more than 251,500 CNY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Duty Manager salary in China, 25% of the population are earning less than 159,400 CNY while 75% of the population earn more than 159,400 CNY.

75% of the population earn less than 332,100 CNY, and 25% of the population earn more than 332,100 CNY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

Call Center Duty Manager Salary by Experience Level in China

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center duty manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

• 0 - 2 Years Experience. A Call Center Duty Manager in China that has less than two years of experience can expect to earn somewhere in the region of 119,900 CNY.
• 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 159,500 CNY.
• 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 239,000 CNY.
• 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 288,700 CNY.
• 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 315,900 CNY.
• 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 341,900 CNY.

Average Salary by Experience Chart

Call Center Duty Manager Salary by Education Level in China

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Duty Manager in China based on the education level of the employees in order to find out whether a better education level would increase your salary.

• High School. A Call Center Duty Manager in China with a high school education can earn an average salary of 148,300 CNY.

• Certificate or Diploma. A Call Center Duty Manager in China with a certificate or diploma education can earn an average salary of 172,200 CNY.

• Bachelor's Degree. A Call Center Duty Manager in China with a bachelor's degree education can earn an average salary of 253,400 CNY.

• Master's Degree. A Call Center Duty Manager in China with a master's degree education can earn an average salary of 330,900 CNY.

Average Salary by Education Chart

Call Center Duty Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In China, a male call center duty manager will earn an average of 245,300 CNY, while a female call center duty manager will earn around 216,800 CNY.

This means that a male call center duty manager earns approximately 13% more than a female call center duty manager for performing the same job.

Average Salary by Gender Chart in China

Call Center Duty Manager Average Pay Raise in China

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Duty Manager in China is around 11% every 16 months.

The national average pay raise across all professions and industries in China is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Call Center Duty Manager in China can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in China for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in China.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Call Center Duty Manager Bonus and Incentive Rates in China

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Duty Manager is a moderate bonus based job, with 59% of employees reporting at least one bonus in the last 12 months.

41% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in China earn approximately 6% more than private sector employees in the same role.

Salaries for Jobs Similar to a Call Center Duty Manager

In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in China.

Salary Comparison by City

If you want to compare salaries with different cities in China, you can use the links below to explore the data for each specific city we have researched.

Salary Comparison by State

The table below includes links to the average salary for each state in China.

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