Average Client Service Representative Salary in Brazil for 2024

In this article, we will look at the average Client Service Representative salary for 2024 in Brazil and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Brazilian real. To keep things simple, we are using the BRL currency code instead of the currency symbol R$.

How Much Does a Client Service Representative Make in Brazil?

A Client Service Representative working in Brazil will typically earn around 40,140 BRL per year, and this can range from the lowest average salary of about 19,360 BRL to the highest average salary of 58,440 BRL.

Average Annual Salary
40,140 BRL
Average Monthly Salary
3,345 BRL

Lowest Annual Salary
19,360 BRL
Lowest Monthly Salary
1,613 BRL

Highest Annual Salary
58,440 BRL
Highest Monthly Salary
4,870 BRL

These are average salaries for a Client Service Representative in Brazil and include benefits such as housing and transport. It's also possible for a Client Service Representative to earn more or less than the average salaries shown above.

Client Service Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Client Service Representative Salaries in Brazil

So we've looked at the average salaries a Client Service Representative will earn in Brazil. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Client Service Representative can earn between 19,360 BRL and 58,440 BRL on average in Brazil. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Client Service Representative in Brazil is 40,560 BRL. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 40,560 BRL, and 50% of the population earn more than 40,560 BRL.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Client Service Representative salary in Brazil, 25% of the population are earning less than 26,080 BRL while 75% of the population earn more than 26,080 BRL.

75% of the population earn less than 52,460 BRL, and 25% of the population earn more than 52,460 BRL.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Client Service Representative Salary by Experience Level in Brazil

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average client service representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Client Service Representative in Brazil that has less than two years of experience can expect to earn somewhere in the region of 22,540 BRL.
  • 2 - 5 Years Experience. With two to five years of experience the average Client Service Representative salary would increase to 28,900 BRL.
  • 5 - 10 Years Experience. From five to ten years of experience as a Client Service Representative, the average salary would be 38,340 BRL.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 49,820 BRL.
  • 15 - 20 Years Experience. A Client Service Representative with 15 to 20 years of experience can earn an average of 51,800 BRL.
  • 20+ Years Experience. For a Client Service Representative with more than 20 years, the expected average salary increases to 55,580 BRL.

Average Salary by Experience Chart

0-2 Years
22,540 BRL
2-5 Years +29%
28,900 BRL
5-10 Years +38%
38,340 BRL
10-15 Years +24%
49,820 BRL
15-20 Years +7%
51,800 BRL
20+ Years +7%
55,580 BRL

Client Service Representative Salary by Education Level in Brazil

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Client Service Representative in Brazil based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Client Service Representative in Brazil with a high school education can earn an average salary of 28,900 BRL.

  • Certificate or Diploma. A Client Service Representative in Brazil with a certificate or diploma education can earn an average salary of 41,180 BRL.

  • Bachelor's Degree. A Client Service Representative in Brazil with a bachelor's degree education can earn an average salary of 57,080 BRL.

Average Salary by Education Chart

High School
28,900 BRL
Certificate or Diploma +43%
41,180 BRL
Bachelor's Degree +38%
57,080 BRL

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Brazil is around 42,800 to 128,000 BRL and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Client Service Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Brazil, a male client service representative will earn an average of 41,980 BRL, while a female client service representative will earn around 38,180 BRL.

This means that a male client service representative earns approximately 10% more than a female client service representative for performing the same job.

Average Salary by Gender Chart in Brazil

Male
41,980 BRL
Female -10%
38,180 BRL

Client Service Representative Average Pay Raise in Brazil

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Client Service Representative in Brazil is around 10% every 16 months.

The national average pay raise across all professions and industries in Brazil is around 9% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 16 ) × 12  = 8%

What this means is that a Client Service Representative in Brazil can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Brazil for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Brazil.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Client Service Representative Bonus and Incentive Rates in Brazil

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Client Service Representative is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.

45% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
55%
No Bonus
45%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Brazil earn approximately 7% more than private sector employees in the same role.

Public Sector
106,500 BRL
Private Sector -7%
99,460 BRL

Salaries for Jobs Similar to a Client Service Representative

In the table below, we have salary information for jobs that are similar to a Client Service Representative in Brazil.

Job Title Category Salary
Account Representative Customer Service and Call Center 48,200 BRL
Account Service Representative Customer Service and Call Center 48,740 BRL
Business Support Specialist Customer Service and Call Center 61,580 BRL
Call Center Advisor Customer Service and Call Center 49,560 BRL
Call Center Duty Manager Customer Service and Call Center 66,480 BRL
Call Center Manager Customer Service and Call Center 124,400 BRL
Call Center Manager Customer Service and Call Center 130,400 BRL
Call Center Quality Analyst Customer Service and Call Center 77,640 BRL
Call Center Representative Customer Service and Call Center 37,740 BRL
Call Center Representative Customer Service and Call Center 40,560 BRL
Call Center Scheduler Customer Service and Call Center 48,140 BRL
Call Center Scheduling Manager Customer Service and Call Center 64,300 BRL
Call Center Supervisor Customer Service and Call Center 51,120 BRL
Call Center Team Leader Customer Service and Call Center 66,680 BRL
Client Engagement Specialest Customer Service and Call Center 72,360 BRL
Client Executive Customer Service and Call Center 54,700 BRL
Client Liaison Officer Customer Service and Call Center 36,720 BRL
Client Relations Manager Customer Service and Call Center 138,200 BRL
Client Relationship Executive Customer Service and Call Center 128,500 BRL
Client Relationship Manager Customer Service and Call Center 148,300 BRL
Client Service Analyst Customer Service and Call Center 79,280 BRL
Client Strategy Specialist Customer Service and Call Center 80,540 BRL
Contracts Specialist Customer Service and Call Center 64,560 BRL
Customer Care Officer Customer Service and Call Center 40,560 BRL
Customer Care Representative Customer Service and Call Center 38,340 BRL
Customer Center Supervisor Customer Service and Call Center 46,280 BRL
Customer Experience Analyst Customer Service and Call Center 50,520 BRL
Customer Experience Manager Customer Service and Call Center 136,100 BRL
Customer Experience Specialist Customer Service and Call Center 85,020 BRL
Customer Fulfillment Specialist Customer Service and Call Center 77,860 BRL
Customer Insights Analyst Customer Service and Call Center 86,520 BRL
Customer Problem Manager Customer Service and Call Center 84,780 BRL
Customer Relations Manager Customer Service and Call Center 138,800 BRL
Customer Relations Specialist Customer Service and Call Center 80,920 BRL
Customer Sales Representative Customer Service and Call Center 41,700 BRL
Customer Sales Support Customer Service and Call Center 39,080 BRL
Customer Service Administration Customer Service and Call Center 47,580 BRL
Customer Service Advisor Customer Service and Call Center 87,880 BRL
Customer Service Agent Customer Service and Call Center 38,340 BRL
Customer Service Associate Customer Service and Call Center 41,660 BRL
Customer Service Coordinator Customer Service and Call Center 44,720 BRL
Customer Service Country Manager Customer Service and Call Center 152,000 BRL
Customer Service Executive Customer Service and Call Center 88,020 BRL
Customer Service Manager Customer Service and Call Center 139,100 BRL
Customer Service Officer Customer Service and Call Center 40,560 BRL
Customer Service Representative Customer Service and Call Center 40,560 BRL
Customer Service Sales Support Customer Service and Call Center 36,700 BRL
Customer Service Specialist Customer Service and Call Center 41,660 BRL
Customer Service Supervisor Customer Service and Call Center 59,240 BRL
Customer Service Team Leader Customer Service and Call Center 89,340 BRL
Customer Service Trainer Customer Service and Call Center 67,800 BRL
Customer Service Working Supervisor Customer Service and Call Center 65,940 BRL
Customer Solutions Representative Customer Service and Call Center 88,260 BRL
Customer Success Manager Customer Service and Call Center 125,700 BRL
Customer Success Specialist Customer Service and Call Center 83,200 BRL
Customer Support Agent Customer Service and Call Center 41,700 BRL
Dispute Resolution Specialist Customer Service and Call Center 67,020 BRL
Field Service Representative Customer Service and Call Center 43,260 BRL
Guest Relations Officer Customer Service and Call Center 31,960 BRL
Guest Service Agent Customer Service and Call Center 30,700 BRL
Inbound Call Center Representative Customer Service and Call Center 40,140 BRL
Inbound Sales Representative Customer Service and Call Center 36,580 BRL
Internet Banking Supervisor Customer Service and Call Center 123,400 BRL
Lead Administrator Customer Service and Call Center 80,480 BRL
Logistics Coordinator Customer Service and Call Center 42,320 BRL
Operations Support Manager Customer Service and Call Center 117,600 BRL
Real Time Analyst Customer Service and Call Center 73,980 BRL
Regional Account Manager Customer Service and Call Center 128,900 BRL
Service Administrator Customer Service and Call Center 58,280 BRL
Service Delivery Manager Customer Service and Call Center 139,100 BRL
Service Writer Customer Service and Call Center 34,480 BRL
Sourcing Assistant Customer Service and Call Center 26,500 BRL
Telephone Operator Customer Service and Call Center 31,940 BRL
Vendor Administration Specialist Customer Service and Call Center 46,880 BRL
Workforce Manager Customer Service and Call Center 85,440 BRL

Salary Comparison by City

If you want to compare salaries with different cities in Brazil, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Aracaju 39,640 BRL
Belem 42,320 BRL
Belo Horizonte 38,780 BRL
Brasilia 42,400 BRL
Campinas 40,420 BRL
Cuiaba 37,740 BRL
Curitiba 39,420 BRL
Fortaleza 45,560 BRL
Goiania 41,180 BRL
Joao Pessoa 35,260 BRL
Londrina 36,020 BRL
Macapa 36,160 BRL
Maceio 39,560 BRL
Manaus 43,080 BRL
Maringa 34,160 BRL
Natal 38,680 BRL
Petrolina and Juazeiro 35,300 BRL
Porto Alegre 40,420 BRL
Recife 41,560 BRL
Rio de Janeiro 45,620 BRL
Salvador 43,260 BRL
Santos 35,340 BRL
Sao Luis 38,620 BRL
Sao Paulo 43,760 BRL
Teresina 37,620 BRL
Vale do Aco 35,300 BRL
Vitoria 31,520 BRL

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