Average Customer Support Agent Salary in Sweden for 2024

In this article, we will look at the average Customer Support Agent salary for 2024 in Sweden and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Swedish krona. To keep things simple, we are using the SEK currency code instead of the currency symbol kr.

How Much Does a Customer Support Agent Make in Sweden?

A Customer Support Agent working in Sweden will typically earn around 214,000 SEK per year, and this can range from the lowest average salary of about 107,320 SEK to the highest average salary of 332,100 SEK.

Average Annual Salary
214,000 SEK
Average Monthly Salary
17,833 SEK

Lowest Annual Salary
107,320 SEK
Lowest Monthly Salary
8,943 SEK

Highest Annual Salary
332,100 SEK
Highest Monthly Salary
27,675 SEK

These are average salaries for a Customer Support Agent in Sweden and include benefits such as housing and transport. It's also possible for a Customer Support Agent to earn more or less than the average salaries shown above.

Customer Support Agent salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Support Agent Salaries in Sweden

So we've looked at the average salaries a Customer Support Agent will earn in Sweden. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Support Agent can earn between 107,320 SEK and 332,100 SEK on average in Sweden. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Support Agent in Sweden is 214,000 SEK. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 214,000 SEK, and 50% of the population earn more than 214,000 SEK.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Support Agent salary in Sweden, 25% of the population are earning less than 146,200 SEK while 75% of the population earn more than 146,200 SEK.

75% of the population earn less than 275,200 SEK, and 25% of the population earn more than 275,200 SEK.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Support Agent Salary by Experience Level in Sweden

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer support agent salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Support Agent in Sweden that has less than two years of experience can expect to earn somewhere in the region of 129,000 SEK.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Support Agent salary would increase to 172,200 SEK.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Support Agent, the average salary would be 227,600 SEK.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 273,300 SEK.
  • 15 - 20 Years Experience. A Customer Support Agent with 15 to 20 years of experience can earn an average of 294,300 SEK.
  • 20+ Years Experience. For a Customer Support Agent with more than 20 years, the expected average salary increases to 313,700 SEK.

Average Salary by Experience Chart

0-2 Years
129,000 SEK
2-5 Years +32%
172,200 SEK
5-10 Years +34%
227,600 SEK
10-15 Years +19%
273,300 SEK
15-20 Years +8%
294,300 SEK
20+ Years +7%
313,700 SEK

Customer Support Agent Salary by Education Level in Sweden

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Support Agent in Sweden based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Support Agent in Sweden with a high school education can earn an average salary of 172,200 SEK.

  • Certificate or Diploma. A Customer Support Agent in Sweden with a certificate or diploma education can earn an average salary of 238,900 SEK.

  • Bachelor's Degree. A Customer Support Agent in Sweden with a bachelor's degree education can earn an average salary of 299,500 SEK.

Average Salary by Education Chart

High School
172,200 SEK
Certificate or Diploma +40%
238,900 SEK
Bachelor's Degree +25%
299,500 SEK

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Sweden is around 226,000 to 677,000 SEK and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Support Agent Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Sweden, a male customer support agent will earn an average of 209,700 SEK, while a female customer support agent will earn around 221,500 SEK.

This means that a male customer support agent earns approximately 5% less than a female customer support agent for performing the same job.

Average Salary by Gender Chart in Sweden

Male
209,700 SEK
Female +5%
221,500 SEK

Customer Support Agent Average Pay Raise in Sweden

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Support Agent in Sweden is around 9% every 16 months.

The national average pay raise across all professions and industries in Sweden is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 16 ) × 12  = 7%

What this means is that a Customer Support Agent in Sweden can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Sweden for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Sweden.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Support Agent Bonus and Incentive Rates in Sweden

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Support Agent is a moderate bonus based job, with 56% of employees reporting at least one bonus in the last 12 months.

44% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
56%
No Bonus
44%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Sweden earn approximately 5% more than private sector employees in the same role.

Public Sector
553,800 SEK
Private Sector -5%
528,500 SEK

Salaries for Jobs Similar to a Customer Support Agent

In the table below, we have salary information for jobs that are similar to a Customer Support Agent in Sweden.

Job Title Category Salary
Account Representative Customer Service and Call Center 239,300 SEK
Account Service Representative Customer Service and Call Center 252,300 SEK
Business Support Specialist Customer Service and Call Center 352,000 SEK
Call Center Advisor Customer Service and Call Center 275,800 SEK
Call Center Duty Manager Customer Service and Call Center 369,300 SEK
Call Center Manager Customer Service and Call Center 683,800 SEK
Call Center Manager Customer Service and Call Center 713,900 SEK
Call Center Quality Analyst Customer Service and Call Center 442,200 SEK
Call Center Representative Customer Service and Call Center 201,100 SEK
Call Center Representative Customer Service and Call Center 209,500 SEK
Call Center Scheduler Customer Service and Call Center 233,900 SEK
Call Center Scheduling Manager Customer Service and Call Center 345,100 SEK
Call Center Supervisor Customer Service and Call Center 294,700 SEK
Call Center Team Leader Customer Service and Call Center 354,000 SEK
Client Engagement Specialest Customer Service and Call Center 394,800 SEK
Client Executive Customer Service and Call Center 294,700 SEK
Client Liaison Officer Customer Service and Call Center 195,200 SEK
Client Relations Manager Customer Service and Call Center 721,600 SEK
Client Relationship Executive Customer Service and Call Center 691,200 SEK
Client Relationship Manager Customer Service and Call Center 724,300 SEK
Client Service Analyst Customer Service and Call Center 447,300 SEK
Client Service Representative Customer Service and Call Center 210,500 SEK
Client Strategy Specialist Customer Service and Call Center 459,300 SEK
Contracts Specialist Customer Service and Call Center 332,500 SEK
Customer Care Officer Customer Service and Call Center 209,700 SEK
Customer Care Representative Customer Service and Call Center 214,000 SEK
Customer Center Supervisor Customer Service and Call Center 263,100 SEK
Customer Experience Analyst Customer Service and Call Center 268,900 SEK
Customer Experience Manager Customer Service and Call Center 721,600 SEK
Customer Experience Specialist Customer Service and Call Center 483,400 SEK
Customer Fulfillment Specialist Customer Service and Call Center 442,300 SEK
Customer Insights Analyst Customer Service and Call Center 467,700 SEK
Customer Problem Manager Customer Service and Call Center 467,700 SEK
Customer Relations Manager Customer Service and Call Center 773,400 SEK
Customer Relations Specialist Customer Service and Call Center 424,900 SEK
Customer Sales Representative Customer Service and Call Center 216,800 SEK
Customer Sales Support Customer Service and Call Center 227,600 SEK
Customer Service Administration Customer Service and Call Center 247,800 SEK
Customer Service Advisor Customer Service and Call Center 445,100 SEK
Customer Service Agent Customer Service and Call Center 201,100 SEK
Customer Service Associate Customer Service and Call Center 216,800 SEK
Customer Service Coordinator Customer Service and Call Center 245,300 SEK
Customer Service Country Manager Customer Service and Call Center 823,900 SEK
Customer Service Executive Customer Service and Call Center 518,900 SEK
Customer Service Manager Customer Service and Call Center 754,900 SEK
Customer Service Manager Customer Service and Call Center 785,400 SEK
Customer Service Officer Customer Service and Call Center 207,700 SEK
Customer Service Representative Customer Service and Call Center 221,500 SEK
Customer Service Sales Support Customer Service and Call Center 197,600 SEK
Customer Service Specialist Customer Service and Call Center 208,600 SEK
Customer Service Supervisor Customer Service and Call Center 330,900 SEK
Customer Service Team Leader Customer Service and Call Center 451,000 SEK
Customer Service Trainer Customer Service and Call Center 372,600 SEK
Customer Service Working Supervisor Customer Service and Call Center 365,400 SEK
Customer Solutions Representative Customer Service and Call Center 476,600 SEK
Customer Success Manager Customer Service and Call Center 737,000 SEK
Customer Success Specialist Customer Service and Call Center 437,300 SEK
Dispute Resolution Specialist Customer Service and Call Center 375,200 SEK
Field Service Representative Customer Service and Call Center 228,000 SEK
Guest Relations Officer Customer Service and Call Center 172,400 SEK
Guest Service Agent Customer Service and Call Center 163,800 SEK
Inbound Call Center Representative Customer Service and Call Center 216,800 SEK
Inbound Sales Representative Customer Service and Call Center 217,900 SEK
Internet Banking Supervisor Customer Service and Call Center 683,800 SEK
Lead Administrator Customer Service and Call Center 447,300 SEK
Logistics Coordinator Customer Service and Call Center 240,500 SEK
Operations Support Manager Customer Service and Call Center 605,700 SEK
Real Time Analyst Customer Service and Call Center 433,400 SEK
Regional Account Manager Customer Service and Call Center 709,600 SEK
Service Administrator Customer Service and Call Center 348,300 SEK
Service Delivery Manager Customer Service and Call Center 691,200 SEK
Service Writer Customer Service and Call Center 169,000 SEK
Sourcing Assistant Customer Service and Call Center 146,200 SEK
Telephone Operator Customer Service and Call Center 157,600 SEK
Vendor Administration Specialist Customer Service and Call Center 263,100 SEK
Workforce Manager Customer Service and Call Center 464,900 SEK

Salary Comparison by City

If you want to compare salaries with different cities in Sweden, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Goteborg 216,800 SEK
Malmo 191,600 SEK
Stockholm 238,900 SEK

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