Average Customer Service Team Leader Salary in Peru for 2024

In this article, we will look at the average Customer Service Team Leader salary for 2024 in Peru and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Peruvian sol. To keep things simple, we are using the PEN currency code instead of the currency symbol S/ .

How Much Does a Customer Service Team Leader Make in Peru?

A Customer Service Team Leader working in Peru will typically earn around 69,720 PEN per year, and this can range from the lowest average salary of about 39,160 PEN to the highest average salary of 107,580 PEN.

Average Annual Salary
69,720 PEN
Average Monthly Salary
5,810 PEN

Lowest Annual Salary
39,160 PEN
Lowest Monthly Salary
3,263 PEN

Highest Annual Salary
107,580 PEN
Highest Monthly Salary
8,965 PEN

These are average salaries for a Customer Service Team Leader in Peru and include benefits such as housing and transport. It's also possible for a Customer Service Team Leader to earn more or less than the average salaries shown above.

Customer Service Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Team Leader Salaries in Peru

So we've looked at the average salaries a Customer Service Team Leader will earn in Peru. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Team Leader can earn between 39,160 PEN and 107,580 PEN on average in Peru. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Team Leader in Peru is 67,020 PEN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 67,020 PEN, and 50% of the population earn more than 67,020 PEN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Team Leader salary in Peru, 25% of the population are earning less than 48,820 PEN while 75% of the population earn more than 48,820 PEN.

75% of the population earn less than 80,280 PEN, and 25% of the population earn more than 80,280 PEN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Team Leader Salary by Experience Level in Peru

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service team leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Team Leader in Peru that has less than two years of experience can expect to earn somewhere in the region of 44,800 PEN.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Team Leader salary would increase to 53,840 PEN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Team Leader, the average salary would be 74,940 PEN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 86,640 PEN.
  • 15 - 20 Years Experience. A Customer Service Team Leader with 15 to 20 years of experience can earn an average of 96,500 PEN.
  • 20+ Years Experience. For a Customer Service Team Leader with more than 20 years, the expected average salary increases to 104,040 PEN.

Average Salary by Experience Chart

0-2 Years
44,800 PEN
2-5 Years +23%
53,840 PEN
5-10 Years +42%
74,940 PEN
10-15 Years +17%
86,640 PEN
15-20 Years +10%
96,500 PEN
20+ Years +6%
104,040 PEN

Customer Service Team Leader Salary by Education Level in Peru

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Team Leader in Peru based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Team Leader in Peru with a high school education can earn an average salary of 50,620 PEN.

  • Certificate or Diploma. A Customer Service Team Leader in Peru with a certificate or diploma education can earn an average salary of 58,000 PEN.

  • Bachelor's Degree. A Customer Service Team Leader in Peru with a bachelor's degree education can earn an average salary of 76,440 PEN.

  • Master's Degree. A Customer Service Team Leader in Peru with a master's degree education can earn an average salary of 104,040 PEN.

Average Salary by Education Chart

High School
50,620 PEN
Certificate or Diploma +13%
58,000 PEN
Bachelor's Degree +31%
76,440 PEN
Master's Degree +32%
104,040 PEN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Peru is around 37,700 to 113,000 PEN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Peru, a male customer service team leader will earn an average of 74,060 PEN, while a female customer service team leader will earn around 67,900 PEN.

This means that a male customer service team leader earns approximately 9% more than a female customer service team leader for performing the same job.

Average Salary by Gender Chart in Peru

Male
74,060 PEN
Female -9%
67,900 PEN

Customer Service Team Leader Average Pay Raise in Peru

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Team Leader in Peru is around 11% every 18 months.

The national average pay raise across all professions and industries in Peru is around 9% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Customer Service Team Leader in Peru can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Peru for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Peru.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Customer Service Team Leader Bonus and Incentive Rates in Peru

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Team Leader is a high bonus based job, with 75% of employees reporting at least one bonus in the last 12 months.

25% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
75%
No Bonus
25%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Peru earn approximately 10% more than private sector employees in the same role.

Public Sector
93,880 PEN
Private Sector -10%
85,700 PEN

Salaries for Jobs Similar to a Customer Service Team Leader

In the table below, we have salary information for jobs that are similar to a Customer Service Team Leader in Peru.

Job Title Category Salary
Account Representative Customer Service and Call Center 38,700 PEN
Account Service Representative Customer Service and Call Center 37,800 PEN
Business Support Specialist Customer Service and Call Center 57,800 PEN
Call Center Advisor Customer Service and Call Center 41,820 PEN
Call Center Duty Manager Customer Service and Call Center 59,660 PEN
Call Center Manager Customer Service and Call Center 105,800 PEN
Call Center Manager Customer Service and Call Center 111,900 PEN
Call Center Quality Analyst Customer Service and Call Center 65,920 PEN
Call Center Representative Customer Service and Call Center 31,040 PEN
Call Center Representative Customer Service and Call Center 33,520 PEN
Call Center Scheduler Customer Service and Call Center 36,020 PEN
Call Center Scheduling Manager Customer Service and Call Center 55,820 PEN
Call Center Supervisor Customer Service and Call Center 46,040 PEN
Call Center Team Leader Customer Service and Call Center 56,460 PEN
Client Engagement Specialest Customer Service and Call Center 64,560 PEN
Client Executive Customer Service and Call Center 45,000 PEN
Client Liaison Officer Customer Service and Call Center 30,220 PEN
Client Relations Manager Customer Service and Call Center 119,700 PEN
Client Relationship Executive Customer Service and Call Center 105,080 PEN
Client Relationship Manager Customer Service and Call Center 114,900 PEN
Client Service Analyst Customer Service and Call Center 70,700 PEN
Client Service Representative Customer Service and Call Center 34,160 PEN
Client Strategy Specialist Customer Service and Call Center 72,180 PEN
Contracts Specialist Customer Service and Call Center 55,220 PEN
Customer Care Officer Customer Service and Call Center 31,040 PEN
Customer Care Representative Customer Service and Call Center 30,700 PEN
Customer Center Supervisor Customer Service and Call Center 42,460 PEN
Customer Experience Analyst Customer Service and Call Center 39,560 PEN
Customer Experience Manager Customer Service and Call Center 125,100 PEN
Customer Experience Specialist Customer Service and Call Center 77,380 PEN
Customer Fulfillment Specialist Customer Service and Call Center 65,920 PEN
Customer Insights Analyst Customer Service and Call Center 67,120 PEN
Customer Problem Manager Customer Service and Call Center 75,260 PEN
Customer Relations Manager Customer Service and Call Center 118,200 PEN
Customer Relations Specialist Customer Service and Call Center 73,820 PEN
Customer Sales Representative Customer Service and Call Center 33,440 PEN
Customer Sales Support Customer Service and Call Center 35,340 PEN
Customer Service Administration Customer Service and Call Center 41,180 PEN
Customer Service Advisor Customer Service and Call Center 72,360 PEN
Customer Service Agent Customer Service and Call Center 30,700 PEN
Customer Service Associate Customer Service and Call Center 31,180 PEN
Customer Service Coordinator Customer Service and Call Center 37,380 PEN
Customer Service Country Manager Customer Service and Call Center 136,100 PEN
Customer Service Executive Customer Service and Call Center 74,940 PEN
Customer Service Manager Customer Service and Call Center 119,900 PEN
Customer Service Officer Customer Service and Call Center 31,040 PEN
Customer Service Representative Customer Service and Call Center 31,040 PEN
Customer Service Sales Support Customer Service and Call Center 32,620 PEN
Customer Service Specialist Customer Service and Call Center 31,180 PEN
Customer Service Supervisor Customer Service and Call Center 48,560 PEN
Customer Service Trainer Customer Service and Call Center 61,620 PEN
Customer Service Working Supervisor Customer Service and Call Center 58,240 PEN
Customer Solutions Representative Customer Service and Call Center 73,120 PEN
Customer Success Manager Customer Service and Call Center 113,840 PEN
Customer Success Specialist Customer Service and Call Center 70,600 PEN
Customer Support Agent Customer Service and Call Center 33,440 PEN
Dispute Resolution Specialist Customer Service and Call Center 58,200 PEN
Field Service Representative Customer Service and Call Center 35,500 PEN
Guest Relations Officer Customer Service and Call Center 25,160 PEN
Guest Service Agent Customer Service and Call Center 27,020 PEN
Inbound Call Center Representative Customer Service and Call Center 34,160 PEN
Inbound Sales Representative Customer Service and Call Center 32,620 PEN
Internet Banking Supervisor Customer Service and Call Center 106,960 PEN
Lead Administrator Customer Service and Call Center 70,260 PEN
Logistics Coordinator Customer Service and Call Center 34,360 PEN
Operations Support Manager Customer Service and Call Center 96,180 PEN
Real Time Analyst Customer Service and Call Center 66,840 PEN
Regional Account Manager Customer Service and Call Center 110,380 PEN
Service Administrator Customer Service and Call Center 49,560 PEN
Service Delivery Manager Customer Service and Call Center 106,960 PEN
Service Writer Customer Service and Call Center 25,440 PEN
Sourcing Assistant Customer Service and Call Center 26,020 PEN
Telephone Operator Customer Service and Call Center 25,220 PEN
Vendor Administration Specialist Customer Service and Call Center 45,060 PEN
Workforce Manager Customer Service and Call Center 67,900 PEN

Salary Comparison by City

If you want to compare salaries with different cities in Peru, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Arequipa 80,760 PEN
Chiclayo 74,540 PEN
Cusco 74,620 PEN
Huancayo 71,660 PEN
Iquitos 66,840 PEN
Lima 80,540 PEN
Trujillo 71,400 PEN

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