Average Customer Care Officer Salary in Peru for 2026
A customer care officer in Peru earns about 31,040 PEN a year. That's 66% below the national average of 91,380 PEN.
Pay ranges widely from country to country and from role to role. The lowest reported salaries in Peru sit around 14,820 PEN a year, while the very top stretches to 52,540 PEN. Everything on this page is in Peruvian sol (PEN, symbol S/ ), which lets you compare numbers like-for-like without worrying about exchange rates.
The numbers here are pulled together from official government wage data, large independent salary surveys, and aggregated worker-reported pay. Most reported salaries include the benefits that are common in Peru, such as housing or transport allowances, which is worth keeping in mind if you're comparing against a country where those are usually paid on top.
How much does a customer care officer make in Peru?
A typical customer care officer working in Peru brings home around 2,586 PEN a month before tax. Entry-level pay starts near 14,820 PEN, and the top of the ladder reaches roughly 52,540 PEN for the most experienced and specialised people in the role.
The wide gap between low end and top end reflects how much pay can vary inside the same job title. A junior customer care officer working at a small local employer earns very different money from a senior at a multinational. Skills, employer, city and years in the seat all push the number around.
How customer care officer pay ranges in Peru
A good way to think about salary in Peru is to look at the distribution rather than the headline average. Half of all customer care officers in Peru earn less than 35,560 PEN a year, and the other half earn more. That middle number is the median, and it is usually more useful than the average for answering "is my pay normal here".
Looking at the quartiles fills in the picture. A quarter of earners take home less than 22,420 PEN (the 25th percentile), and a quarter clear 45,600 PEN (the 75th percentile). The middle 50% of customer care officers sit somewhere inside that band, which is where the typical reader of this page probably lives.
The very lowest reported salaries sit around 14,820 PEN. The highest stretch to 52,540 PEN, though only a small fraction of earners ever reach that level. If you are deciding whether your own offer or current pay is reasonable, work out which of those four bands you would fall into and use that as your reference point.
Customer care officer pay by experience in Peru
Years of experience is the single biggest lever on pay for a customer care officer in Peru, ahead of education and almost any other single factor. The longer you have been in the role, the more your employer can trust you to handle complexity, mentor others and act independently, all of which command higher pay. The chart below shows how the typical customer care officer salary changes as you move through the career ladder.
- 0-2 Years17,760 PEN
- 2-5 Years+52% from previous27,040 PEN
- 5-10 Years+31% from previous35,300 PEN
- 10-15 Years+15% from previous40,600 PEN
- 15-20 Years+6% from previous42,960 PEN
- 20+ Years+13% from previous48,560 PEN
The single largest jump on the ladder is from 0 - 2 Years to 2 - 5 Years, where pay rises by about 52%. That is the point at which a customer care officer typically goes from "competent in the role" to "the person other people in the team learn from", and the market pays well for that step.
Customer care officer pay by education in Peru
Education sits alongside experience as one of the biggest factors driving customer care officer pay in Peru. Higher qualifications consistently pull higher salaries, but the size of the gap tends to be smallest at junior levels and widens as people move up. Two people in the same role with the same years of experience but different degrees can end up earning very different money once they reach mid-career.
Below is the average customer care officer salary in Peru broken down by the highest level of education a worker has completed.
- High School21,300 PEN
- Certificate or Diploma+64% from previous34,980 PEN
- Bachelor's Degree+32% from previous46,280 PEN
Customer care officer gender pay gap in Peru
The gender pay gap is a stubborn feature of almost every labour market, and Peru is no exception. Male customer care officers in Peru earn an average of 33,120 PEN a year, while female customer care officers earn around 35,560 PEN. That works out to a 7% gap in favour of women, even when comparing people doing the same work.
A pay gap of this size has a real long-term cost. Over a typical thirty-year career it can add up to several years of pay, and it compounds through pensions, retirement contributions and bonus-linked stock. Some of the gap is explained by women being more likely to work part-time, take career breaks, or be steered toward lower-paying specialisations. Some of it is straightforward unequal pay for the same job, which is harder to defend.
Customer Care Officer gender pay gap
7%
Men earn this much less than women on average in Peru.
Pay raises for a customer care officer in Peru
Most countries hand out at least some kind of pay raise every year, typically when an employee's contract is reviewed or as a cost-of-living adjustment to keep wages roughly in step with inflation. The rhythm and size of those raises varies hugely between industries.
A typical worker doing this role in Peru sees a raise of about 10% every 17 months, which works out to roughly 7% on an annual basis. That figure is the typical underlying rate; in years where inflation runs high you can usually expect a bit more, and in flat-economy years a bit less.
Across all jobs in Peru, the national average raise is around 9% every 17 months.
By industry
Industries with the highest pay raises in Peru:
- Banking
- Energy
- Information Technology
- Healthcare
- Travel
- Construction
- Education2%
By experience level
Experienced workers tend to see larger raises. Retaining a senior is cheaper than replacing them, so employers fight harder for them.
- Junior Level3% - 5%
- Mid-Career
- Senior Level
- Top Management
Customer care officer bonus rates in Peru
Bonuses are the other half of total compensation, and they vary a lot between jobs and industries. Some roles are paid almost entirely in base salary; others lean heavily on bonus structures tied to revenue, project completion or company performance. Whether a job pays a bonus, how big it is, and how often it lands all factor into whether the headline salary is actually a good offer.
54% of customer care officers in Peru reported a bonus of some kind in the past twelve months. That makes a customer care officer a moderate-bonus role overall, which is useful context when you're weighing up a job offer where the base is below market.
Among those who did receive a bonus, the size of the payment varied substantially. Reported bonuses ranged from 3% to 6% of base salary. The remaining 46% of customer care officers reported no bonus at all over the same period.
Which careers pay bonuses in Peru
Revenue-facing roles tend to pay the biggest bonuses. Operational and support roles tend toward smaller, more predictable ones.
- Finance
- Architecture
- Sales
- Business Development
- Marketing / Advertising
- Information Technology
- Healthcare
- Insurance
- Customer Service
- Human Resources
- Construction
- Transport
- Hospitality
Customer care officer: public vs private sector pay
Public-sector pay in Peru is about 10% more than private-sector pay for similar work. The private sector typically offers stronger upside and bigger bonuses; the public sector typically offers better benefits and stability.
Public vs private pay gap
9%
Public-sector workers earn this much more than private-sector workers in Peru on average.
Customer care officer salary by city in Peru
Customer care officer pay is not even across Peru. The chart below shows the highest-paying cities in the dataset, followed by the full location table.
- Lima
- Trujillo
- Arequipa
- Chiclayo
- Huancayo
- Cusco
- Iquitos
| Location | Type | Average | Median | Range |
|---|---|---|---|---|
| Lima | City | 39,160 PEN | 34,280 PEN | 20,520-57,900 PEN |
| Trujillo | City | 35,500 PEN | 35,300 PEN | 17,540-50,620 PEN |
| Arequipa | City | 34,120 PEN | 35,300 PEN | 19,220-53,320 PEN |
| Chiclayo | City | 31,180 PEN | 35,500 PEN | 15,880-50,240 PEN |
| Huancayo | City | 31,040 PEN | 34,280 PEN | 13,100-50,560 PEN |
| Cusco | City | 29,640 PEN | 29,640 PEN | 17,020-48,820 PEN |
| Iquitos | City | 28,680 PEN | 27,480 PEN | 15,580-45,620 PEN |
Customer Care Officer in Peru: FAQs
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How much does a customer care officer make per month in Peru?
A customer care officer in Peru earns about 2,586 PEN a month before tax, based on an annual average of 31,040 PEN.
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What's the salary range for a customer care officer in Peru?
Entry-level customer care officers in Peru start near 14,820 PEN. Top-end pay reaches around 52,540 PEN. The middle 50% of earners sit between 22,420 and 45,600 PEN.
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Is the median customer care officer salary in Peru higher or lower than the average?
The median is 35,560 PEN, higher than the average of 31,040 PEN. Half of customer care officers in Peru earn below the median, half earn above it.
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What's the gender pay gap for customer care officers in Peru?
Men working as a customer care officer in Peru earn around 7% less than women on average (33,120 vs 35,560 PEN a year).
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Do customer care officers in Peru get bonuses?
About 54% of customer care officers in Peru reported a bonus in the past 12 months. Reported bonuses ranged from 3% to 6% of base salary.
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Do customer care officers earn more in the public or private sector in Peru?
In Peru, the public sector pays a customer care officer about 10% more on average. Public-sector pay tends to be steadier; private-sector pay tends to offer bigger upside.
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How often do customer care officers in Peru get a pay raise?
A customer care officer in Peru sees a raise of around 10% every 17 months, equivalent to roughly 7% a year.