Average Customer Service Associate Salary in Ecuador for 2024

In this article, we will look at the average Customer Service Associate salary for 2024 in Ecuador and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the United States dollar. To keep things simple, we are using the USD currency code instead of the currency symbol $.

How Much Does a Customer Service Associate Make in Ecuador?

A Customer Service Associate working in Ecuador will typically earn around 5,160 USD per year, and this can range from the lowest average salary of about 4,140 USD to the highest average salary of 10,320 USD.

Average Annual Salary
5,160 USD
Average Monthly Salary
430 USD

Lowest Annual Salary
4,140 USD
Lowest Monthly Salary
345 USD

Highest Annual Salary
10,320 USD
Highest Monthly Salary
860 USD

These are average salaries for a Customer Service Associate in Ecuador and include benefits such as housing and transport. It's also possible for a Customer Service Associate to earn more or less than the average salaries shown above.

Customer Service Associate salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Associate Salaries in Ecuador

So we've looked at the average salaries a Customer Service Associate will earn in Ecuador. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Associate can earn between 4,140 USD and 10,320 USD on average in Ecuador. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Associate in Ecuador is 5,040 USD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 5,040 USD, and 50% of the population earn more than 5,040 USD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Associate salary in Ecuador, 25% of the population are earning less than 5,160 USD while 75% of the population earn more than 5,160 USD.

75% of the population earn less than 8,780 USD, and 25% of the population earn more than 8,780 USD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Associate Salary by Experience Level in Ecuador

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service associate salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Associate in Ecuador that has less than two years of experience can expect to earn somewhere in the region of 2,500 USD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Associate salary would increase to 2,480 USD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Associate, the average salary would be 6,180 USD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 6,200 USD.
  • 15 - 20 Years Experience. A Customer Service Associate with 15 to 20 years of experience can earn an average of 8,420 USD.
  • 20+ Years Experience. For a Customer Service Associate with more than 20 years, the expected average salary increases to 9,020 USD.

Average Salary by Experience Chart

0-2 Years
2,500 USD
2-5 Years +33%
2,480 USD
5-10 Years +47%
6,180 USD
10-15 Years +22%
6,200 USD
15-20 Years +9%
8,420 USD
20+ Years +8%
9,020 USD

Customer Service Associate Salary by Education Level in Ecuador

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Associate in Ecuador based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Associate in Ecuador with a high school education can earn an average salary of 1,580 USD.

  • Certificate or Diploma. A Customer Service Associate in Ecuador with a certificate or diploma education can earn an average salary of 6,700 USD.

  • Bachelor's Degree. A Customer Service Associate in Ecuador with a bachelor's degree education can earn an average salary of 7,800 USD.

Average Salary by Education Chart

High School
1,580 USD
Certificate or Diploma +57%
6,700 USD
Bachelor's Degree +68%
7,800 USD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Ecuador is around 6,810 to 20,400 USD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Associate Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Ecuador, a male customer service associate will earn an average of 5,720 USD, while a female customer service associate will earn around 5,400 USD.

This means that a male customer service associate earns approximately 6% more than a female customer service associate for performing the same job.

Average Salary by Gender Chart in Ecuador

Male
5,720 USD
Female -6%
5,400 USD

Customer Service Associate Average Pay Raise in Ecuador

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Associate in Ecuador is around 8% every 19 months.

The national average pay raise across all professions and industries in Ecuador is around 7% every 19 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 8 ÷ 19 ) × 12  = 5%

What this means is that a Customer Service Associate in Ecuador can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Ecuador for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Ecuador.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Customer Service Associate Bonus and Incentive Rates in Ecuador

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Associate is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.

45% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
55%
No Bonus
45%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Ecuador earn approximately 9% less than private sector employees in the same role.

Public Sector
15,700 USD
Private Sector +9%
17,260 USD

Salaries for Jobs Similar to a Customer Service Associate

In the table below, we have salary information for jobs that are similar to a Customer Service Associate in Ecuador.

Job Title Category Salary
Account Representative Customer Service and Call Center 6,080 USD
Account Service Representative Customer Service and Call Center 7,040 USD
Business Support Specialist Customer Service and Call Center 8,100 USD
Call Center Advisor Customer Service and Call Center 6,280 USD
Call Center Duty Manager Customer Service and Call Center 12,300 USD
Call Center Manager Customer Service and Call Center 17,740 USD
Call Center Manager Customer Service and Call Center 18,900 USD
Call Center Quality Analyst Customer Service and Call Center 10,980 USD
Call Center Representative Customer Service and Call Center 5,400 USD
Call Center Representative Customer Service and Call Center 5,620 USD
Call Center Scheduler Customer Service and Call Center 5,520 USD
Call Center Scheduling Manager Customer Service and Call Center 9,740 USD
Call Center Supervisor Customer Service and Call Center 8,960 USD
Call Center Team Leader Customer Service and Call Center 12,020 USD
Client Engagement Specialest Customer Service and Call Center 10,220 USD
Client Executive Customer Service and Call Center 7,240 USD
Client Liaison Officer Customer Service and Call Center 6,180 USD
Client Relations Manager Customer Service and Call Center 21,380 USD
Client Relationship Executive Customer Service and Call Center 18,940 USD
Client Relationship Manager Customer Service and Call Center 20,000 USD
Client Service Analyst Customer Service and Call Center 10,988 USD
Client Service Representative Customer Service and Call Center 6,180 USD
Client Strategy Specialist Customer Service and Call Center 13,780 USD
Contracts Specialist Customer Service and Call Center 8,560 USD
Customer Care Officer Customer Service and Call Center 6,180 USD
Customer Care Representative Customer Service and Call Center 5,040 USD
Customer Center Supervisor Customer Service and Call Center 6,200 USD
Customer Experience Analyst Customer Service and Call Center 6,280 USD
Customer Experience Manager Customer Service and Call Center 21,400 USD
Customer Experience Specialist Customer Service and Call Center 13,900 USD
Customer Fulfillment Specialist Customer Service and Call Center 13,540 USD
Customer Insights Analyst Customer Service and Call Center 11,360 USD
Customer Problem Manager Customer Service and Call Center 14,620 USD
Customer Relations Manager Customer Service and Call Center 21,020 USD
Customer Relations Specialist Customer Service and Call Center 13,060 USD
Customer Sales Representative Customer Service and Call Center 5,040 USD
Customer Sales Support Customer Service and Call Center 5,040 USD
Customer Service Administration Customer Service and Call Center 6,200 USD
Customer Service Advisor Customer Service and Call Center 13,960 USD
Customer Service Agent Customer Service and Call Center 5,620 USD
Customer Service Coordinator Customer Service and Call Center 6,080 USD
Customer Service Country Manager Customer Service and Call Center 22,420 USD
Customer Service Executive Customer Service and Call Center 14,920 USD
Customer Service Manager Customer Service and Call Center 19,980 USD
Customer Service Manager Customer Service and Call Center 21,400 USD
Customer Service Officer Customer Service and Call Center 5,620 USD
Customer Service Representative Customer Service and Call Center 5,040 USD
Customer Service Sales Support Customer Service and Call Center 6,180 USD
Customer Service Specialist Customer Service and Call Center 6,180 USD
Customer Service Supervisor Customer Service and Call Center 10,320 USD
Customer Service Team Leader Customer Service and Call Center 14,540 USD
Customer Service Trainer Customer Service and Call Center 8,880 USD
Customer Service Working Supervisor Customer Service and Call Center 12,300 USD
Customer Solutions Representative Customer Service and Call Center 13,960 USD
Customer Success Manager Customer Service and Call Center 20,940 USD
Customer Success Specialist Customer Service and Call Center 14,540 USD
Customer Support Agent Customer Service and Call Center 5,160 USD
Dispute Resolution Specialist Customer Service and Call Center 12,760 USD
Field Service Representative Customer Service and Call Center 5,040 USD
Guest Relations Officer Customer Service and Call Center 6,300 USD
Guest Service Agent Customer Service and Call Center 4,940 USD
Inbound Call Center Representative Customer Service and Call Center 5,620 USD
Inbound Sales Representative Customer Service and Call Center 6,180 USD
Internet Banking Supervisor Customer Service and Call Center 20,500 USD
Lead Administrator Customer Service and Call Center 12,180 USD
Logistics Coordinator Customer Service and Call Center 8,440 USD
Operations Support Manager Customer Service and Call Center 16,980 USD
Real Time Analyst Customer Service and Call Center 13,060 USD
Regional Account Manager Customer Service and Call Center 21,380 USD
Service Administrator Customer Service and Call Center 8,560 USD
Service Delivery Manager Customer Service and Call Center 20,500 USD
Service Writer Customer Service and Call Center 4,940 USD
Sourcing Assistant Customer Service and Call Center 4,840 USD
Telephone Operator Customer Service and Call Center 5,780 USD
Vendor Administration Specialist Customer Service and Call Center 8,420 USD
Workforce Manager Customer Service and Call Center 13,780 USD

Salary Comparison by City

If you want to compare salaries with different cities in Ecuador, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Cuenca 6,180 USD
Duran 5,160 USD
Guayaquil 6,960 USD
Machala 6,180 USD
Manta 5,160 USD
Portoviejo 6,760 USD
Quito 6,080 USD
Santo Domingo 5,400 USD

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