Average Call Center Team Leader Salary in Morocco for 2024

In this article, we will look at the average Call Center Team Leader salary for 2024 in Morocco and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Moroccan dirham. To keep things simple, we are using the MAD currency code instead of the currency symbol ุฏ.ู…..

How Much Does a Call Center Team Leader Make in Morocco?

A Call Center Team Leader working in Morocco will typically earn around 157,600 MAD per year, and this can range from the lowest average salary of about 75,260 MAD to the highest average salary of 245,300 MAD.

Average Annual Salary
157,600 MAD
Average Monthly Salary
13,133 MAD

Lowest Annual Salary
75,260 MAD
Lowest Monthly Salary
6,271 MAD

Highest Annual Salary
245,300 MAD
Highest Monthly Salary
20,441 MAD

These are average salaries for a Call Center Team Leader in Morocco and include benefits such as housing and transport. It's also possible for a Call Center Team Leader to earn more or less than the average salaries shown above.

Call Center Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Team Leader Salaries in Morocco

So we've looked at the average salaries a Call Center Team Leader will earn in Morocco. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Team Leader can earn between 75,260 MAD and 245,300 MAD on average in Morocco. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Team Leader in Morocco is 161,300 MAD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 161,300 MAD, and 50% of the population earn more than 161,300 MAD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Team Leader salary in Morocco, 25% of the population are earning less than 105,440 MAD while 75% of the population earn more than 105,440 MAD.

75% of the population earn less than 209,500 MAD, and 25% of the population earn more than 209,500 MAD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Team Leader Salary by Experience Level in Morocco

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center team leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Team Leader in Morocco that has less than two years of experience can expect to earn somewhere in the region of 87,880 MAD.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Team Leader salary would increase to 125,100 MAD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Team Leader, the average salary would be 161,600 MAD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 200,000 MAD.
  • 15 - 20 Years Experience. A Call Center Team Leader with 15 to 20 years of experience can earn an average of 210,500 MAD.
  • 20+ Years Experience. For a Call Center Team Leader with more than 20 years, the expected average salary increases to 232,400 MAD.

Average Salary by Experience Chart

0-2 Years
87,880 MAD
2-5 Years +42%
125,100 MAD
5-10 Years +31%
161,600 MAD
10-15 Years +23%
200,000 MAD
15-20 Years +6%
210,500 MAD
20+ Years +10%
232,400 MAD

Call Center Team Leader Salary by Education Level in Morocco

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Team Leader in Morocco based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Team Leader in Morocco with a high school education can earn an average salary of 108,800 MAD.

  • Certificate or Diploma. A Call Center Team Leader in Morocco with a certificate or diploma education can earn an average salary of 127,700 MAD.

  • Bachelor's Degree. A Call Center Team Leader in Morocco with a bachelor's degree education can earn an average salary of 183,700 MAD.

  • Master's Degree. A Call Center Team Leader in Morocco with a master's degree education can earn an average salary of 225,300 MAD.

Average Salary by Education Chart

High School
108,800 MAD
Certificate or Diploma +16%
127,700 MAD
Bachelor's Degree +46%
183,700 MAD
Master's Degree +23%
225,300 MAD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Morocco is around 97,100 to 291,000 MAD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Morocco, a male call center team leader will earn an average of 163,800 MAD, while a female call center team leader will earn around 152,100 MAD.

This means that a male call center team leader earns approximately 8% more than a female call center team leader for performing the same job.

Average Salary by Gender Chart in Morocco

Male
163,800 MAD
Female -8%
152,100 MAD

Call Center Team Leader Average Pay Raise in Morocco

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Team Leader in Morocco is around 11% every 18 months.

The national average pay raise across all professions and industries in Morocco is around 9% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 18 ) × 12  = 7%

What this means is that a Call Center Team Leader in Morocco can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Morocco for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Morocco.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Call Center Team Leader Bonus and Incentive Rates in Morocco

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Team Leader is a moderate bonus based job, with 55% of employees reporting at least one bonus in the last 12 months.

45% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
55%
No Bonus
45%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Morocco earn approximately 8% more than private sector employees in the same role.

Public Sector
239,300 MAD
Private Sector -8%
222,300 MAD

Salaries for Jobs Similar to a Call Center Team Leader

In the table below, we have salary information for jobs that are similar to a Call Center Team Leader in Morocco.

Job Title Category Salary
Account Representative Customer Service and Call Center 105,440 MAD
Account Service Representative Customer Service and Call Center 106,360 MAD
Business Support Specialist Customer Service and Call Center 146,200 MAD
Call Center Advisor Customer Service and Call Center 111,240 MAD
Call Center Duty Manager Customer Service and Call Center 159,100 MAD
Call Center Manager Customer Service and Call Center 281,500 MAD
Call Center Manager Customer Service and Call Center 288,700 MAD
Call Center Quality Analyst Customer Service and Call Center 168,100 MAD
Call Center Representative Customer Service and Call Center 86,420 MAD
Call Center Representative Customer Service and Call Center 91,560 MAD
Call Center Scheduler Customer Service and Call Center 104,920 MAD
Call Center Scheduling Manager Customer Service and Call Center 146,200 MAD
Call Center Supervisor Customer Service and Call Center 116,780 MAD
Client Engagement Specialest Customer Service and Call Center 159,400 MAD
Client Executive Customer Service and Call Center 124,400 MAD
Client Liaison Officer Customer Service and Call Center 83,300 MAD
Client Relations Manager Customer Service and Call Center 325,600 MAD
Client Relationship Executive Customer Service and Call Center 273,300 MAD
Client Relationship Manager Customer Service and Call Center 313,700 MAD
Client Service Analyst Customer Service and Call Center 183,700 MAD
Client Service Representative Customer Service and Call Center 84,180 MAD
Client Strategy Specialist Customer Service and Call Center 176,800 MAD
Contracts Specialist Customer Service and Call Center 137,400 MAD
Customer Care Officer Customer Service and Call Center 84,040 MAD
Customer Care Representative Customer Service and Call Center 87,640 MAD
Customer Center Supervisor Customer Service and Call Center 101,960 MAD
Customer Experience Analyst Customer Service and Call Center 113,740 MAD
Customer Experience Manager Customer Service and Call Center 322,600 MAD
Customer Experience Specialist Customer Service and Call Center 191,600 MAD
Customer Fulfillment Specialist Customer Service and Call Center 185,100 MAD
Customer Insights Analyst Customer Service and Call Center 183,700 MAD
Customer Problem Manager Customer Service and Call Center 183,600 MAD
Customer Relations Manager Customer Service and Call Center 314,500 MAD
Customer Relations Specialist Customer Service and Call Center 192,000 MAD
Customer Sales Representative Customer Service and Call Center 90,660 MAD
Customer Sales Support Customer Service and Call Center 91,560 MAD
Customer Service Administration Customer Service and Call Center 112,560 MAD
Customer Service Advisor Customer Service and Call Center 189,300 MAD
Customer Service Agent Customer Service and Call Center 86,760 MAD
Customer Service Associate Customer Service and Call Center 88,300 MAD
Customer Service Coordinator Customer Service and Call Center 107,320 MAD
Customer Service Country Manager Customer Service and Call Center 340,400 MAD
Customer Service Executive Customer Service and Call Center 204,700 MAD
Customer Service Manager Customer Service and Call Center 301,800 MAD
Customer Service Manager Customer Service and Call Center 318,800 MAD
Customer Service Officer Customer Service and Call Center 88,020 MAD
Customer Service Representative Customer Service and Call Center 84,040 MAD
Customer Service Sales Support Customer Service and Call Center 87,020 MAD
Customer Service Specialist Customer Service and Call Center 85,940 MAD
Customer Service Supervisor Customer Service and Call Center 136,100 MAD
Customer Service Team Leader Customer Service and Call Center 195,200 MAD
Customer Service Trainer Customer Service and Call Center 152,000 MAD
Customer Service Working Supervisor Customer Service and Call Center 152,100 MAD
Customer Solutions Representative Customer Service and Call Center 187,300 MAD
Customer Success Manager Customer Service and Call Center 282,500 MAD
Customer Success Specialist Customer Service and Call Center 183,700 MAD
Customer Support Agent Customer Service and Call Center 87,880 MAD
Dispute Resolution Specialist Customer Service and Call Center 159,100 MAD
Field Service Representative Customer Service and Call Center 91,580 MAD
Guest Relations Officer Customer Service and Call Center 68,900 MAD
Guest Service Agent Customer Service and Call Center 66,960 MAD
Inbound Call Center Representative Customer Service and Call Center 83,200 MAD
Inbound Sales Representative Customer Service and Call Center 86,640 MAD
Internet Banking Supervisor Customer Service and Call Center 286,400 MAD
Lead Administrator Customer Service and Call Center 185,100 MAD
Logistics Coordinator Customer Service and Call Center 95,860 MAD
Operations Support Manager Customer Service and Call Center 258,400 MAD
Real Time Analyst Customer Service and Call Center 164,200 MAD
Regional Account Manager Customer Service and Call Center 299,500 MAD
Service Administrator Customer Service and Call Center 138,800 MAD
Service Delivery Manager Customer Service and Call Center 308,300 MAD
Service Writer Customer Service and Call Center 73,880 MAD
Sourcing Assistant Customer Service and Call Center 60,340 MAD
Telephone Operator Customer Service and Call Center 66,580 MAD
Vendor Administration Specialist Customer Service and Call Center 111,240 MAD
Workforce Manager Customer Service and Call Center 180,300 MAD

Salary Comparison by City

If you want to compare salaries with different cities in Morocco, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Agadir 134,600 MAD
Casablanca 164,200 MAD
Marrakech 159,100 MAD
Rabat 136,200 MAD
Tangier 159,500 MAD

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