Average Customer Service Trainer Salary in Canada for 2024

In this article, we will look at the average Customer Service Trainer salary for 2024 in Canada and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Canadian dollar. To keep things simple, we are using the CAD currency code instead of the currency symbol $.

How Much Does a Customer Service Trainer Make in Canada?

A Customer Service Trainer working in Canada will typically earn around 79,000 CAD per year, and this can range from the lowest average salary of about 36,500 CAD to the highest average salary of 123,800 CAD.

Average Annual Salary
79,000 CAD
Average Monthly Salary
6,583 CAD

Lowest Annual Salary
36,500 CAD
Lowest Monthly Salary
3,041 CAD

Highest Annual Salary
123,800 CAD
Highest Monthly Salary
10,316 CAD

These are average salaries for a Customer Service Trainer in Canada and include benefits such as housing and transport. It's also possible for a Customer Service Trainer to earn more or less than the average salaries shown above.

Customer Service Trainer salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Trainer Salaries in Canada

So we've looked at the average salaries a Customer Service Trainer will earn in Canada. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Trainer can earn between 36,500 CAD and 123,800 CAD on average in Canada. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Trainer in Canada is 83,400 CAD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 83,400 CAD, and 50% of the population earn more than 83,400 CAD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Trainer salary in Canada, 25% of the population are earning less than 55,700 CAD while 75% of the population earn more than 55,700 CAD.

75% of the population earn less than 109,000 CAD, and 25% of the population earn more than 109,000 CAD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Trainer Salary by Experience Level in Canada

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service trainer salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Trainer in Canada that has less than two years of experience can expect to earn somewhere in the region of 45,600 CAD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Trainer salary would increase to 63,900 CAD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Trainer, the average salary would be 83,200 CAD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 103,600 CAD.
  • 15 - 20 Years Experience. A Customer Service Trainer with 15 to 20 years of experience can earn an average of 109,700 CAD.
  • 20+ Years Experience. For a Customer Service Trainer with more than 20 years, the expected average salary increases to 118,900 CAD.

Average Salary by Experience Chart

0-2 Years
45,600 CAD
2-5 Years +42%
63,900 CAD
5-10 Years +31%
83,200 CAD
10-15 Years +23%
103,600 CAD
15-20 Years +6%
109,700 CAD
20+ Years +10%
118,900 CAD

Customer Service Trainer Salary by Education Level in Canada

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Trainer in Canada based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Trainer in Canada with a high school education can earn an average salary of 54,900 CAD.

  • Certificate or Diploma. A Customer Service Trainer in Canada with a certificate or diploma education can earn an average salary of 64,800 CAD.

  • Bachelor's Degree. A Customer Service Trainer in Canada with a bachelor's degree education can earn an average salary of 95,300 CAD.

  • Master's Degree. A Customer Service Trainer in Canada with a master's degree education can earn an average salary of 114,300 CAD.

Average Salary by Education Chart

High School
54,900 CAD
Certificate or Diploma +16%
64,800 CAD
Bachelor's Degree +46%
95,300 CAD
Master's Degree +23%
114,300 CAD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Canada is around 49,800 to 149,000 CAD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Trainer Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Canada, a male customer service trainer will earn an average of 79,600 CAD, while a female customer service trainer will earn around 79,600 CAD.

This means that a male customer service trainer earns approximately 0% less than a female customer service trainer for performing the same job.

Average Salary by Gender Chart in Canada

Male
79,600 CAD
Female +0%
79,600 CAD

Customer Service Trainer Average Pay Raise in Canada

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Trainer in Canada is around 11% every 16 months.

The national average pay raise across all professions and industries in Canada is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Customer Service Trainer in Canada can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Canada for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Canada.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Service Trainer Bonus and Incentive Rates in Canada

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Trainer is a high bonus based job, with 83% of employees reporting at least one bonus in the last 12 months.

17% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
83%
No Bonus
17%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Canada earn approximately 6% more than private sector employees in the same role.

Public Sector
123,000 CAD
Private Sector -6%
115,600 CAD

Salaries for Jobs Similar to a Customer Service Trainer

In the table below, we have salary information for jobs that are similar to a Customer Service Trainer in Canada.

Job Title Category Salary
Account Representative Customer Service and Call Center 50,100 CAD
Account Service Representative Customer Service and Call Center 51,800 CAD
Business Support Specialist Customer Service and Call Center 73,100 CAD
Call Center Advisor Customer Service and Call Center 60,700 CAD
Call Center Duty Manager Customer Service and Call Center 77,000 CAD
Call Center Manager Customer Service and Call Center 142,100 CAD
Call Center Manager Customer Service and Call Center 153,700 CAD
Call Center Quality Analyst Customer Service and Call Center 86,100 CAD
Call Center Representative Customer Service and Call Center 44,700 CAD
Call Center Representative Customer Service and Call Center 46,300 CAD
Call Center Scheduler Customer Service and Call Center 55,700 CAD
Call Center Scheduling Manager Customer Service and Call Center 72,300 CAD
Call Center Supervisor Customer Service and Call Center 63,200 CAD
Call Center Team Leader Customer Service and Call Center 77,000 CAD
Client Engagement Specialest Customer Service and Call Center 86,600 CAD
Client Executive Customer Service and Call Center 60,700 CAD
Client Liaison Officer Customer Service and Call Center 45,300 CAD
Client Relations Manager Customer Service and Call Center 163,500 CAD
Client Relationship Executive Customer Service and Call Center 147,900 CAD
Client Relationship Manager Customer Service and Call Center 165,900 CAD
Client Service Analyst Customer Service and Call Center 95,400 CAD
Client Service Representative Customer Service and Call Center 47,500 CAD
Client Strategy Specialist Customer Service and Call Center 94,300 CAD
Contracts Specialist Customer Service and Call Center 70,500 CAD
Customer Care Officer Customer Service and Call Center 45,600 CAD
Customer Care Representative Customer Service and Call Center 43,500 CAD
Customer Center Supervisor Customer Service and Call Center 51,300 CAD
Customer Experience Analyst Customer Service and Call Center 60,900 CAD
Customer Experience Manager Customer Service and Call Center 160,600 CAD
Customer Experience Specialist Customer Service and Call Center 97,300 CAD
Customer Fulfillment Specialist Customer Service and Call Center 94,800 CAD
Customer Insights Analyst Customer Service and Call Center 94,100 CAD
Customer Problem Manager Customer Service and Call Center 95,100 CAD
Customer Relations Manager Customer Service and Call Center 161,300 CAD
Customer Relations Specialist Customer Service and Call Center 95,500 CAD
Customer Sales Representative Customer Service and Call Center 48,600 CAD
Customer Sales Support Customer Service and Call Center 45,400 CAD
Customer Service Administration Customer Service and Call Center 57,200 CAD
Customer Service Advisor Customer Service and Call Center 94,900 CAD
Customer Service Agent Customer Service and Call Center 43,500 CAD
Customer Service Associate Customer Service and Call Center 42,700 CAD
Customer Service Coordinator Customer Service and Call Center 53,600 CAD
Customer Service Country Manager Customer Service and Call Center 184,700 CAD
Customer Service Executive Customer Service and Call Center 109,700 CAD
Customer Service Manager Customer Service and Call Center 156,200 CAD
Customer Service Manager Customer Service and Call Center 169,700 CAD
Customer Service Officer Customer Service and Call Center 44,900 CAD
Customer Service Representative Customer Service and Call Center 45,600 CAD
Customer Service Sales Support Customer Service and Call Center 42,500 CAD
Customer Service Specialist Customer Service and Call Center 45,700 CAD
Customer Service Supervisor Customer Service and Call Center 67,800 CAD
Customer Service Team Leader Customer Service and Call Center 102,700 CAD
Customer Service Working Supervisor Customer Service and Call Center 81,000 CAD
Customer Solutions Representative Customer Service and Call Center 100,400 CAD
Customer Success Manager Customer Service and Call Center 153,700 CAD
Customer Success Specialist Customer Service and Call Center 100,700 CAD
Customer Support Agent Customer Service and Call Center 45,600 CAD
Dispute Resolution Specialist Customer Service and Call Center 83,200 CAD
Field Service Representative Customer Service and Call Center 44,500 CAD
Guest Relations Officer Customer Service and Call Center 39,500 CAD
Guest Service Agent Customer Service and Call Center 33,000 CAD
Inbound Call Center Representative Customer Service and Call Center 45,200 CAD
Inbound Sales Representative Customer Service and Call Center 46,000 CAD
Internet Banking Supervisor Customer Service and Call Center 146,700 CAD
Lead Administrator Customer Service and Call Center 89,900 CAD
Logistics Coordinator Customer Service and Call Center 51,800 CAD
Operations Support Manager Customer Service and Call Center 130,500 CAD
Real Time Analyst Customer Service and Call Center 87,500 CAD
Regional Account Manager Customer Service and Call Center 146,700 CAD
Service Administrator Customer Service and Call Center 72,300 CAD
Service Delivery Manager Customer Service and Call Center 160,700 CAD
Service Writer Customer Service and Call Center 37,900 CAD
Sourcing Assistant Customer Service and Call Center 32,200 CAD
Telephone Operator Customer Service and Call Center 32,900 CAD
Vendor Administration Specialist Customer Service and Call Center 57,200 CAD
Workforce Manager Customer Service and Call Center 97,200 CAD

Salary Comparison by City

If you want to compare salaries with different cities in Canada, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Brampton 85,500 CAD
Calgary 91,700 CAD
Edmonton 83,200 CAD
Gatineau 76,900 CAD
Halifax 79,600 CAD
Hamilton 86,400 CAD
Kitchener 78,100 CAD
Markham 78,400 CAD
Mississauga 87,200 CAD
Montreal 92,500 CAD
Ottawa 83,300 CAD
Quebec 80,400 CAD
Regina 76,000 CAD
Richmond 78,500 CAD
Saskatoon 73,500 CAD
Surrey 79,800 CAD
Toronto 96,000 CAD
Vancouver 87,000 CAD
Vaughan 78,500 CAD
Windsor 79,600 CAD
Winnipeg 84,600 CAD

Salary Comparison by State

The table below includes links to the average salary for each state in Canada.

City Average Salary
Alberta 87,000 CAD
British Columbia 96,000 CAD
Manitoba 88,600 CAD
New Brunswick 76,800 CAD
Newfoundland-Labrador 75,900 CAD
Northwest Territories 85,700 CAD
Nova Scotia 74,200 CAD
Nunavut 83,900 CAD
Ontario 93,100 CAD
Prince Edward Island 73,300 CAD
Quebec 87,600 CAD
Saskatchewan 79,600 CAD
Yukon 73,800 CAD

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