Average Customer Experience Specialist Salary in Canada for 2024

In this article, we will look at the average Customer Experience Specialist salary for 2024 in Canada and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Canadian dollar. To keep things simple, we are using the CAD currency code instead of the currency symbol $.

How Much Does a Customer Experience Specialist Make in Canada?

A Customer Experience Specialist working in Canada will typically earn around 97,300 CAD per year, and this can range from the lowest average salary of about 52,000 CAD to the highest average salary of 151,800 CAD.

Average Annual Salary
97,300 CAD
Average Monthly Salary
8,108 CAD

Lowest Annual Salary
52,000 CAD
Lowest Monthly Salary
4,333 CAD

Highest Annual Salary
151,800 CAD
Highest Monthly Salary
12,650 CAD

These are average salaries for a Customer Experience Specialist in Canada and include benefits such as housing and transport. It's also possible for a Customer Experience Specialist to earn more or less than the average salaries shown above.

Customer Experience Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Specialist Salaries in Canada

So we've looked at the average salaries a Customer Experience Specialist will earn in Canada. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Specialist can earn between 52,000 CAD and 151,800 CAD on average in Canada. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Specialist in Canada is 95,500 CAD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 95,500 CAD, and 50% of the population earn more than 95,500 CAD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Specialist salary in Canada, 25% of the population are earning less than 67,600 CAD while 75% of the population earn more than 67,600 CAD.

75% of the population earn less than 117,100 CAD, and 25% of the population earn more than 117,100 CAD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Specialist Salary by Experience Level in Canada

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Specialist in Canada that has less than two years of experience can expect to earn somewhere in the region of 59,800 CAD.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Specialist salary would increase to 79,000 CAD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Specialist, the average salary would be 103,600 CAD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 124,500 CAD.
  • 15 - 20 Years Experience. A Customer Experience Specialist with 15 to 20 years of experience can earn an average of 134,700 CAD.
  • 20+ Years Experience. For a Customer Experience Specialist with more than 20 years, the expected average salary increases to 140,200 CAD.

Average Salary by Experience Chart

0-2 Years
59,800 CAD
2-5 Years +34%
79,000 CAD
5-10 Years +30%
103,600 CAD
10-15 Years +21%
124,500 CAD
15-20 Years +9%
134,700 CAD
20+ Years +5%
140,200 CAD

Customer Experience Specialist Salary by Education Level in Canada

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Specialist in Canada based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Specialist in Canada with a high school education can earn an average salary of 69,600 CAD.

  • Certificate or Diploma. A Customer Experience Specialist in Canada with a certificate or diploma education can earn an average salary of 79,600 CAD.

  • Bachelor's Degree. A Customer Experience Specialist in Canada with a bachelor's degree education can earn an average salary of 114,600 CAD.

  • Master's Degree. A Customer Experience Specialist in Canada with a master's degree education can earn an average salary of 138,700 CAD.

Average Salary by Education Chart

High School
69,600 CAD
Certificate or Diploma +14%
79,600 CAD
Bachelor's Degree +41%
114,600 CAD
Master's Degree +21%
138,700 CAD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Canada is around 49,800 to 149,000 CAD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Canada, a male customer experience specialist will earn an average of 97,400 CAD, while a female customer experience specialist will earn around 100,700 CAD.

This means that a male customer experience specialist earns approximately 3% less than a female customer experience specialist for performing the same job.

Average Salary by Gender Chart in Canada

Male
97,400 CAD
Female +3%
100,700 CAD

Customer Experience Specialist Average Pay Raise in Canada

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Specialist in Canada is around 11% every 16 months.

The national average pay raise across all professions and industries in Canada is around 9% every 15 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 16 ) × 12  = 8%

What this means is that a Customer Experience Specialist in Canada can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in Canada for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Canada.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Customer Experience Specialist Bonus and Incentive Rates in Canada

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Specialist is a high bonus based job, with 80% of employees reporting at least one bonus in the last 12 months.

20% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
80%
No Bonus
20%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Canada earn approximately 6% more than private sector employees in the same role.

Public Sector
123,000 CAD
Private Sector -6%
115,600 CAD

Salaries for Jobs Similar to a Customer Experience Specialist

In the table below, we have salary information for jobs that are similar to a Customer Experience Specialist in Canada.

Job Title Category Salary
Account Representative Customer Service and Call Center 50,100 CAD
Account Service Representative Customer Service and Call Center 51,800 CAD
Business Support Specialist Customer Service and Call Center 73,100 CAD
Call Center Advisor Customer Service and Call Center 60,700 CAD
Call Center Duty Manager Customer Service and Call Center 77,000 CAD
Call Center Manager Customer Service and Call Center 142,100 CAD
Call Center Manager Customer Service and Call Center 153,700 CAD
Call Center Quality Analyst Customer Service and Call Center 86,100 CAD
Call Center Representative Customer Service and Call Center 44,700 CAD
Call Center Representative Customer Service and Call Center 46,300 CAD
Call Center Scheduler Customer Service and Call Center 55,700 CAD
Call Center Scheduling Manager Customer Service and Call Center 72,300 CAD
Call Center Supervisor Customer Service and Call Center 63,200 CAD
Call Center Team Leader Customer Service and Call Center 77,000 CAD
Client Engagement Specialest Customer Service and Call Center 86,600 CAD
Client Executive Customer Service and Call Center 60,700 CAD
Client Liaison Officer Customer Service and Call Center 45,300 CAD
Client Relations Manager Customer Service and Call Center 163,500 CAD
Client Relationship Executive Customer Service and Call Center 147,900 CAD
Client Relationship Manager Customer Service and Call Center 165,900 CAD
Client Service Analyst Customer Service and Call Center 95,400 CAD
Client Service Representative Customer Service and Call Center 47,500 CAD
Client Strategy Specialist Customer Service and Call Center 94,300 CAD
Contracts Specialist Customer Service and Call Center 70,500 CAD
Customer Care Officer Customer Service and Call Center 45,600 CAD
Customer Care Representative Customer Service and Call Center 43,500 CAD
Customer Center Supervisor Customer Service and Call Center 51,300 CAD
Customer Experience Analyst Customer Service and Call Center 60,900 CAD
Customer Experience Manager Customer Service and Call Center 160,600 CAD
Customer Fulfillment Specialist Customer Service and Call Center 94,800 CAD
Customer Insights Analyst Customer Service and Call Center 94,100 CAD
Customer Problem Manager Customer Service and Call Center 95,100 CAD
Customer Relations Manager Customer Service and Call Center 161,300 CAD
Customer Relations Specialist Customer Service and Call Center 95,500 CAD
Customer Sales Representative Customer Service and Call Center 48,600 CAD
Customer Sales Support Customer Service and Call Center 45,400 CAD
Customer Service Administration Customer Service and Call Center 57,200 CAD
Customer Service Advisor Customer Service and Call Center 94,900 CAD
Customer Service Agent Customer Service and Call Center 43,500 CAD
Customer Service Associate Customer Service and Call Center 42,700 CAD
Customer Service Coordinator Customer Service and Call Center 53,600 CAD
Customer Service Country Manager Customer Service and Call Center 184,700 CAD
Customer Service Executive Customer Service and Call Center 109,700 CAD
Customer Service Manager Customer Service and Call Center 156,200 CAD
Customer Service Manager Customer Service and Call Center 169,700 CAD
Customer Service Officer Customer Service and Call Center 44,900 CAD
Customer Service Representative Customer Service and Call Center 45,600 CAD
Customer Service Sales Support Customer Service and Call Center 42,500 CAD
Customer Service Specialist Customer Service and Call Center 45,700 CAD
Customer Service Supervisor Customer Service and Call Center 67,800 CAD
Customer Service Team Leader Customer Service and Call Center 102,700 CAD
Customer Service Trainer Customer Service and Call Center 79,000 CAD
Customer Service Working Supervisor Customer Service and Call Center 81,000 CAD
Customer Solutions Representative Customer Service and Call Center 100,400 CAD
Customer Success Manager Customer Service and Call Center 153,700 CAD
Customer Success Specialist Customer Service and Call Center 100,700 CAD
Customer Support Agent Customer Service and Call Center 45,600 CAD
Dispute Resolution Specialist Customer Service and Call Center 83,200 CAD
Field Service Representative Customer Service and Call Center 44,500 CAD
Guest Relations Officer Customer Service and Call Center 39,500 CAD
Guest Service Agent Customer Service and Call Center 33,000 CAD
Inbound Call Center Representative Customer Service and Call Center 45,200 CAD
Inbound Sales Representative Customer Service and Call Center 46,000 CAD
Internet Banking Supervisor Customer Service and Call Center 146,700 CAD
Lead Administrator Customer Service and Call Center 89,900 CAD
Logistics Coordinator Customer Service and Call Center 51,800 CAD
Operations Support Manager Customer Service and Call Center 130,500 CAD
Real Time Analyst Customer Service and Call Center 87,500 CAD
Regional Account Manager Customer Service and Call Center 146,700 CAD
Service Administrator Customer Service and Call Center 72,300 CAD
Service Delivery Manager Customer Service and Call Center 160,700 CAD
Service Writer Customer Service and Call Center 37,900 CAD
Sourcing Assistant Customer Service and Call Center 32,200 CAD
Telephone Operator Customer Service and Call Center 32,900 CAD
Vendor Administration Specialist Customer Service and Call Center 57,200 CAD
Workforce Manager Customer Service and Call Center 97,200 CAD

Salary Comparison by City

If you want to compare salaries with different cities in Canada, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Brampton 102,700 CAD
Calgary 107,300 CAD
Edmonton 103,600 CAD
Gatineau 97,200 CAD
Halifax 99,700 CAD
Hamilton 98,800 CAD
Kitchener 102,700 CAD
Markham 103,600 CAD
Mississauga 105,200 CAD
Montreal 114,600 CAD
Ottawa 109,700 CAD
Quebec 103,600 CAD
Regina 93,600 CAD
Richmond 93,100 CAD
Saskatoon 90,900 CAD
Surrey 100,400 CAD
Toronto 107,700 CAD
Vancouver 112,700 CAD
Vaughan 96,000 CAD
Windsor 94,100 CAD
Winnipeg 107,300 CAD

Salary Comparison by State

The table below includes links to the average salary for each state in Canada.

City Average Salary
Alberta 112,700 CAD
British Columbia 107,700 CAD
Manitoba 105,800 CAD
New Brunswick 96,000 CAD
Newfoundland-Labrador 91,000 CAD
Northwest Territories 107,300 CAD
Nova Scotia 94,300 CAD
Nunavut 103,600 CAD
Ontario 115,600 CAD
Prince Edward Island 85,800 CAD
Quebec 107,700 CAD
Saskatchewan 99,700 CAD
Yukon 90,600 CAD

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