Average Customer Service Advisor Salary in Sudan for 2024

In this article, we will look at the average Customer Service Advisor salary for 2024 in Sudan and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Sudanese pound. To keep things simple, we are using the SDG currency code instead of the currency symbol .

How Much Does a Customer Service Advisor Make in Sudan?

A Customer Service Advisor working in Sudan will typically earn around 392,300 SDG per year, and this can range from the lowest average salary of about 185,100 SDG to the highest average salary of 619,000 SDG.

Average Annual Salary
392,300 SDG
Average Monthly Salary
32,691 SDG

Lowest Annual Salary
185,100 SDG
Lowest Monthly Salary
15,425 SDG

Highest Annual Salary
619,000 SDG
Highest Monthly Salary
51,583 SDG

These are average salaries for a Customer Service Advisor in Sudan and include benefits such as housing and transport. It's also possible for a Customer Service Advisor to earn more or less than the average salaries shown above.

Customer Service Advisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Service Advisor Salaries in Sudan

So we've looked at the average salaries a Customer Service Advisor will earn in Sudan. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Service Advisor can earn between 185,100 SDG and 619,000 SDG on average in Sudan. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Service Advisor in Sudan is 415,900 SDG. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 415,900 SDG, and 50% of the population earn more than 415,900 SDG.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Service Advisor salary in Sudan, 25% of the population are earning less than 271,300 SDG while 75% of the population earn more than 271,300 SDG.

75% of the population earn less than 548,500 SDG, and 25% of the population earn more than 548,500 SDG.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Service Advisor Salary by Experience Level in Sudan

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer service advisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Service Advisor in Sudan that has less than two years of experience can expect to earn somewhere in the region of 210,500 SDG.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Service Advisor salary would increase to 294,700 SDG.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Service Advisor, the average salary would be 419,400 SDG.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 510,000 SDG.
  • 15 - 20 Years Experience. A Customer Service Advisor with 15 to 20 years of experience can earn an average of 537,300 SDG.
  • 20+ Years Experience. For a Customer Service Advisor with more than 20 years, the expected average salary increases to 583,000 SDG.

Average Salary by Experience Chart

0-2 Years
210,500 SDG
2-5 Years +38%
294,700 SDG
5-10 Years +42%
419,400 SDG
10-15 Years +22%
510,000 SDG
15-20 Years +6%
537,300 SDG
20+ Years +9%
583,000 SDG

Customer Service Advisor Salary by Education Level in Sudan

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Service Advisor in Sudan based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Service Advisor in Sudan with a high school education can earn an average salary of 254,700 SDG.

  • Certificate or Diploma. A Customer Service Advisor in Sudan with a certificate or diploma education can earn an average salary of 382,600 SDG.

  • Bachelor's Degree. A Customer Service Advisor in Sudan with a bachelor's degree education can earn an average salary of 574,200 SDG.

Average Salary by Education Chart

High School
254,700 SDG
Certificate or Diploma +51%
382,600 SDG
Bachelor's Degree +50%
574,200 SDG

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Sudan is around 182,000 to 547,000 SDG and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Service Advisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Sudan, a male customer service advisor will earn an average of 366,200 SDG, while a female customer service advisor will earn around 425,100 SDG.

This means that a male customer service advisor earns approximately 14% less than a female customer service advisor for performing the same job.

Average Salary by Gender Chart in Sudan

Male
366,200 SDG
Female +14%
425,100 SDG

Customer Service Advisor Average Pay Raise in Sudan

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Service Advisor in Sudan is around 6% every 30 months.

The national average pay raise across all professions and industries in Sudan is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Service Advisor in Sudan can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Sudan for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Sudan.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
7%
Energy
5%
Information Technology
3%
Healthcare
1%
Travel
8%
Construction
6%
Education
4%

Customer Service Advisor Bonus and Incentive Rates in Sudan

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Service Advisor is a low bonus based job, with 40% of employees reporting at least one bonus in the last 12 months.

60% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
40%
No Bonus
60%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Sudan earn approximately 10% more than private sector employees in the same role.

Public Sector
467,100 SDG
Private Sector -10%
424,900 SDG

Salaries for Jobs Similar to a Customer Service Advisor

In the table below, we have salary information for jobs that are similar to a Customer Service Advisor in Sudan.

Job Title Category Salary
Account Representative Customer Service and Call Center 197,600 SDG
Account Service Representative Customer Service and Call Center 200,000 SDG
Business Support Specialist Customer Service and Call Center 283,400 SDG
Call Center Advisor Customer Service and Call Center 231,000 SDG
Call Center Duty Manager Customer Service and Call Center 312,400 SDG
Call Center Manager Customer Service and Call Center 533,000 SDG
Call Center Manager Customer Service and Call Center 574,200 SDG
Call Center Quality Analyst Customer Service and Call Center 341,900 SDG
Call Center Representative Customer Service and Call Center 172,400 SDG
Call Center Representative Customer Service and Call Center 176,800 SDG
Call Center Scheduler Customer Service and Call Center 200,000 SDG
Call Center Scheduling Manager Customer Service and Call Center 294,700 SDG
Call Center Supervisor Customer Service and Call Center 243,000 SDG
Call Center Team Leader Customer Service and Call Center 301,300 SDG
Client Engagement Specialest Customer Service and Call Center 327,800 SDG
Client Executive Customer Service and Call Center 245,300 SDG
Client Liaison Officer Customer Service and Call Center 169,000 SDG
Client Relations Manager Customer Service and Call Center 639,100 SDG
Client Relationship Executive Customer Service and Call Center 566,900 SDG
Client Relationship Manager Customer Service and Call Center 592,200 SDG
Client Service Analyst Customer Service and Call Center 367,900 SDG
Client Service Representative Customer Service and Call Center 175,900 SDG
Client Strategy Specialist Customer Service and Call Center 376,800 SDG
Contracts Specialist Customer Service and Call Center 288,100 SDG
Customer Care Officer Customer Service and Call Center 172,400 SDG
Customer Care Representative Customer Service and Call Center 180,300 SDG
Customer Center Supervisor Customer Service and Call Center 210,500 SDG
Customer Experience Analyst Customer Service and Call Center 207,700 SDG
Customer Experience Manager Customer Service and Call Center 605,700 SDG
Customer Experience Specialist Customer Service and Call Center 369,300 SDG
Customer Fulfillment Specialist Customer Service and Call Center 340,400 SDG
Customer Insights Analyst Customer Service and Call Center 357,700 SDG
Customer Problem Manager Customer Service and Call Center 384,200 SDG
Customer Relations Manager Customer Service and Call Center 627,900 SDG
Customer Relations Specialist Customer Service and Call Center 357,300 SDG
Customer Sales Representative Customer Service and Call Center 174,000 SDG
Customer Sales Support Customer Service and Call Center 183,700 SDG
Customer Service Administration Customer Service and Call Center 221,500 SDG
Customer Service Agent Customer Service and Call Center 180,300 SDG
Customer Service Associate Customer Service and Call Center 163,800 SDG
Customer Service Coordinator Customer Service and Call Center 194,600 SDG
Customer Service Country Manager Customer Service and Call Center 650,700 SDG
Customer Service Executive Customer Service and Call Center 389,200 SDG
Customer Service Manager Customer Service and Call Center 588,500 SDG
Customer Service Officer Customer Service and Call Center 161,600 SDG
Customer Service Representative Customer Service and Call Center 161,600 SDG
Customer Service Sales Support Customer Service and Call Center 158,700 SDG
Customer Service Specialist Customer Service and Call Center 163,800 SDG
Customer Service Supervisor Customer Service and Call Center 252,300 SDG
Customer Service Team Leader Customer Service and Call Center 367,200 SDG
Customer Service Trainer Customer Service and Call Center 305,600 SDG
Customer Service Working Supervisor Customer Service and Call Center 282,500 SDG
Customer Solutions Representative Customer Service and Call Center 371,100 SDG
Customer Success Manager Customer Service and Call Center 555,800 SDG
Customer Success Specialist Customer Service and Call Center 363,000 SDG
Customer Support Agent Customer Service and Call Center 168,100 SDG
Dispute Resolution Specialist Customer Service and Call Center 292,000 SDG
Field Service Representative Customer Service and Call Center 183,700 SDG
Guest Relations Officer Customer Service and Call Center 128,900 SDG
Guest Service Agent Customer Service and Call Center 130,400 SDG
Inbound Call Center Representative Customer Service and Call Center 175,900 SDG
Inbound Sales Representative Customer Service and Call Center 172,200 SDG
Internet Banking Supervisor Customer Service and Call Center 522,700 SDG
Lead Administrator Customer Service and Call Center 351,900 SDG
Logistics Coordinator Customer Service and Call Center 181,600 SDG
Operations Support Manager Customer Service and Call Center 535,800 SDG
Real Time Analyst Customer Service and Call Center 335,800 SDG
Regional Account Manager Customer Service and Call Center 588,500 SDG
Service Administrator Customer Service and Call Center 273,300 SDG
Service Delivery Manager Customer Service and Call Center 587,800 SDG
Service Writer Customer Service and Call Center 139,100 SDG
Sourcing Assistant Customer Service and Call Center 125,700 SDG
Telephone Operator Customer Service and Call Center 124,400 SDG
Vendor Administration Specialist Customer Service and Call Center 221,500 SDG
Workforce Manager Customer Service and Call Center 367,900 SDG

Salary Comparison by City

If you want to compare salaries with different cities in Sudan, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Al Khartoom 430,000 SDG

Link To or Reference This Page

We spend a lot of time collecting, cleaning, merging, and formatting the data that is shown on the site to be as useful to you as possible.

If you found the data or information on this page useful in your research, please use the tool below to properly cite or reference World Salaries as the source. We appreciate your support!

  • "Average Customer Service Advisor Salary in Sudan for 2024". World Salaries. Accessed on March 28, 2024. https://worldsalaries.com/average-customer-service-advisor-salary-in-sudan/.

  • "Average Customer Service Advisor Salary in Sudan for 2024". World Salaries, https://worldsalaries.com/average-customer-service-advisor-salary-in-sudan/. Accessed 28 March, 2024

  • Average Customer Service Advisor Salary in Sudan for 2024. World Salaries. Retrieved from https://worldsalaries.com/average-customer-service-advisor-salary-in-sudan/.