Average Customer Experience Specialist Salary in Lesotho for 2024

In this article, we will look at the average Customer Experience Specialist salary for 2024 in Lesotho and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Lesotho loti. To keep things simple, we are using the LSL currency code instead of the currency symbol L.

How Much Does a Customer Experience Specialist Make in Lesotho?

A Customer Experience Specialist working in Lesotho will typically earn around 124,400 LSL per year, and this can range from the lowest average salary of about 56,460 LSL to the highest average salary of 197,600 LSL.

Average Annual Salary
124,400 LSL
Average Monthly Salary
10,366 LSL

Lowest Annual Salary
56,460 LSL
Lowest Monthly Salary
4,705 LSL

Highest Annual Salary
197,600 LSL
Highest Monthly Salary
16,466 LSL

These are average salaries for a Customer Experience Specialist in Lesotho and include benefits such as housing and transport. It's also possible for a Customer Experience Specialist to earn more or less than the average salaries shown above.

Customer Experience Specialist salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Specialist Salaries in Lesotho

So we've looked at the average salaries a Customer Experience Specialist will earn in Lesotho. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Specialist can earn between 56,460 LSL and 197,600 LSL on average in Lesotho. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Specialist in Lesotho is 136,100 LSL. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 136,100 LSL, and 50% of the population earn more than 136,100 LSL.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Specialist salary in Lesotho, 25% of the population are earning less than 87,000 LSL while 75% of the population earn more than 87,000 LSL.

75% of the population earn less than 180,500 LSL, and 25% of the population earn more than 180,500 LSL.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Specialist Salary by Experience Level in Lesotho

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience specialist salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Specialist in Lesotho that has less than two years of experience can expect to earn somewhere in the region of 65,940 LSL.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Specialist salary would increase to 88,580 LSL.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Specialist, the average salary would be 129,000 LSL.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 157,600 LSL.
  • 15 - 20 Years Experience. A Customer Experience Specialist with 15 to 20 years of experience can earn an average of 172,200 LSL.
  • 20+ Years Experience. For a Customer Experience Specialist with more than 20 years, the expected average salary increases to 185,100 LSL.

Average Salary by Experience Chart

0-2 Years
65,940 LSL
2-5 Years +34%
88,580 LSL
5-10 Years +48%
129,000 LSL
10-15 Years +22%
157,600 LSL
15-20 Years +9%
172,200 LSL
20+ Years +8%
185,100 LSL

Customer Experience Specialist Salary by Education Level in Lesotho

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Specialist in Lesotho based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Specialist in Lesotho with a high school education can earn an average salary of 79,000 LSL.

  • Certificate or Diploma. A Customer Experience Specialist in Lesotho with a certificate or diploma education can earn an average salary of 95,760 LSL.

  • Bachelor's Degree. A Customer Experience Specialist in Lesotho with a bachelor's degree education can earn an average salary of 136,200 LSL.

  • Master's Degree. A Customer Experience Specialist in Lesotho with a master's degree education can earn an average salary of 180,300 LSL.

Average Salary by Education Chart

High School
79,000 LSL
Certificate or Diploma +18%
95,760 LSL
Bachelor's Degree +45%
136,200 LSL
Master's Degree +31%
180,300 LSL

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Lesotho is around 58,700 to 176,000 LSL and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Specialist Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Lesotho, a male customer experience specialist will earn an average of 112,440 LSL, while a female customer experience specialist will earn around 136,200 LSL.

This means that a male customer experience specialist earns approximately 17% less than a female customer experience specialist for performing the same job.

Average Salary by Gender Chart in Lesotho

Male
112,440 LSL
Female +17%
136,200 LSL

Customer Experience Specialist Average Pay Raise in Lesotho

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Specialist in Lesotho is around 7% every 29 months.

The national average pay raise across all professions and industries in Lesotho is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 29 ) × 12  = 3%

What this means is that a Customer Experience Specialist in Lesotho can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Lesotho for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Lesotho.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Experience Specialist Bonus and Incentive Rates in Lesotho

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Specialist is a moderate bonus based job, with 66% of employees reporting at least one bonus in the last 12 months.

34% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 5% to 9%.

Received Bonus
66%
No Bonus
34%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Lesotho earn approximately 13% more than private sector employees in the same role.

Public Sector
152,000 LSL
Private Sector -13%
134,600 LSL

Salaries for Jobs Similar to a Customer Experience Specialist

In the table below, we have salary information for jobs that are similar to a Customer Experience Specialist in Lesotho.

Job Title Category Salary
Account Representative Customer Service and Call Center 62,060 LSL
Account Service Representative Customer Service and Call Center 61,580 LSL
Business Support Specialist Customer Service and Call Center 91,560 LSL
Call Center Advisor Customer Service and Call Center 69,720 LSL
Call Center Duty Manager Customer Service and Call Center 92,680 LSL
Call Center Manager Customer Service and Call Center 172,200 LSL
Call Center Quality Analyst Customer Service and Call Center 102,960 LSL
Call Center Representative Customer Service and Call Center 52,820 LSL
Call Center Scheduler Customer Service and Call Center 64,040 LSL
Call Center Scheduling Manager Customer Service and Call Center 93,780 LSL
Call Center Supervisor Customer Service and Call Center 79,280 LSL
Call Center Team Leader Customer Service and Call Center 89,800 LSL
Client Engagement Specialest Customer Service and Call Center 104,620 LSL
Client Executive Customer Service and Call Center 70,880 LSL
Client Liaison Officer Customer Service and Call Center 51,080 LSL
Client Relations Manager Customer Service and Call Center 195,200 LSL
Client Relationship Executive Customer Service and Call Center 169,000 LSL
Client Relationship Manager Customer Service and Call Center 195,200 LSL
Client Service Analyst Customer Service and Call Center 109,340 LSL
Client Service Representative Customer Service and Call Center 54,700 LSL
Client Strategy Specialist Customer Service and Call Center 116,180 LSL
Contracts Specialist Customer Service and Call Center 82,520 LSL
Customer Care Officer Customer Service and Call Center 52,820 LSL
Customer Care Representative Customer Service and Call Center 54,280 LSL
Customer Center Supervisor Customer Service and Call Center 66,000 LSL
Customer Experience Analyst Customer Service and Call Center 66,960 LSL
Customer Experience Manager Customer Service and Call Center 192,600 LSL
Customer Fulfillment Specialist Customer Service and Call Center 104,440 LSL
Customer Insights Analyst Customer Service and Call Center 113,780 LSL
Customer Problem Manager Customer Service and Call Center 123,400 LSL
Customer Relations Manager Customer Service and Call Center 185,100 LSL
Customer Relations Specialist Customer Service and Call Center 114,380 LSL
Customer Sales Representative Customer Service and Call Center 50,540 LSL
Customer Sales Support Customer Service and Call Center 57,360 LSL
Customer Service Administration Customer Service and Call Center 66,180 LSL
Customer Service Advisor Customer Service and Call Center 123,400 LSL
Customer Service Agent Customer Service and Call Center 54,280 LSL
Customer Service Associate Customer Service and Call Center 54,700 LSL
Customer Service Coordinator Customer Service and Call Center 62,060 LSL
Customer Service Country Manager Customer Service and Call Center 209,700 LSL
Customer Service Executive Customer Service and Call Center 125,100 LSL
Customer Service Manager Customer Service and Call Center 189,300 LSL
Customer Service Officer Customer Service and Call Center 52,820 LSL
Customer Service Representative Customer Service and Call Center 52,820 LSL
Customer Service Sales Support Customer Service and Call Center 50,660 LSL
Customer Service Specialist Customer Service and Call Center 54,700 LSL
Customer Service Supervisor Customer Service and Call Center 80,340 LSL
Customer Service Team Leader Customer Service and Call Center 123,400 LSL
Customer Service Trainer Customer Service and Call Center 101,860 LSL
Customer Service Working Supervisor Customer Service and Call Center 94,940 LSL
Customer Solutions Representative Customer Service and Call Center 113,560 LSL
Customer Success Manager Customer Service and Call Center 187,300 LSL
Customer Success Specialist Customer Service and Call Center 115,940 LSL
Customer Support Agent Customer Service and Call Center 50,540 LSL
Dispute Resolution Specialist Customer Service and Call Center 93,100 LSL
Field Service Representative Customer Service and Call Center 59,240 LSL
Guest Relations Officer Customer Service and Call Center 43,220 LSL
Guest Service Agent Customer Service and Call Center 43,080 LSL
Inbound Call Center Representative Customer Service and Call Center 54,700 LSL
Inbound Sales Representative Customer Service and Call Center 50,660 LSL
Internet Banking Supervisor Customer Service and Call Center 167,100 LSL
Lead Administrator Customer Service and Call Center 112,600 LSL
Logistics Coordinator Customer Service and Call Center 59,380 LSL
Operations Support Manager Customer Service and Call Center 168,100 LSL
Real Time Analyst Customer Service and Call Center 107,820 LSL
Regional Account Manager Customer Service and Call Center 172,400 LSL
Service Administrator Customer Service and Call Center 80,280 LSL
Service Delivery Manager Customer Service and Call Center 187,500 LSL
Service Writer Customer Service and Call Center 47,540 LSL
Sourcing Assistant Customer Service and Call Center 36,720 LSL
Telephone Operator Customer Service and Call Center 42,400 LSL
Vendor Administration Specialist Customer Service and Call Center 72,360 LSL
Workforce Manager Customer Service and Call Center 116,180 LSL

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