Average Customer Experience Analyst Salary in Albania for 2024

In this article, we will look at the average Customer Experience Analyst salary for 2024 in Albania and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Albanian lek. To keep things simple, we are using the ALL currency code instead of the currency symbol L.

How Much Does a Customer Experience Analyst Make in Albania?

A Customer Experience Analyst working in Albania will typically earn around 589,400 ALL per year, and this can range from the lowest average salary of about 290,800 ALL to the highest average salary of 918,500 ALL.

Average Annual Salary
589,400 ALL
Average Monthly Salary
49,116 ALL

Lowest Annual Salary
290,800 ALL
Lowest Monthly Salary
24,233 ALL

Highest Annual Salary
918,500 ALL
Highest Monthly Salary
76,541 ALL

These are average salaries for a Customer Experience Analyst in Albania and include benefits such as housing and transport. It's also possible for a Customer Experience Analyst to earn more or less than the average salaries shown above.

Customer Experience Analyst salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Customer Experience Analyst Salaries in Albania

So we've looked at the average salaries a Customer Experience Analyst will earn in Albania. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Customer Experience Analyst can earn between 290,800 ALL and 918,500 ALL on average in Albania. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Customer Experience Analyst in Albania is 600,000 ALL. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 600,000 ALL, and 50% of the population earn more than 600,000 ALL.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Customer Experience Analyst salary in Albania, 25% of the population are earning less than 399,900 ALL while 75% of the population earn more than 399,900 ALL.

75% of the population earn less than 773,400 ALL, and 25% of the population earn more than 773,400 ALL.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Customer Experience Analyst Salary by Experience Level in Albania

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average customer experience analyst salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Customer Experience Analyst in Albania that has less than two years of experience can expect to earn somewhere in the region of 341,400 ALL.
  • 2 - 5 Years Experience. With two to five years of experience the average Customer Experience Analyst salary would increase to 442,200 ALL.
  • 5 - 10 Years Experience. From five to ten years of experience as a Customer Experience Analyst, the average salary would be 606,400 ALL.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 751,700 ALL.
  • 15 - 20 Years Experience. A Customer Experience Analyst with 15 to 20 years of experience can earn an average of 803,400 ALL.
  • 20+ Years Experience. For a Customer Experience Analyst with more than 20 years, the expected average salary increases to 860,300 ALL.

Average Salary by Experience Chart

0-2 Years
341,400 ALL
2-5 Years +29%
442,200 ALL
5-10 Years +38%
606,400 ALL
10-15 Years +24%
751,700 ALL
15-20 Years +7%
803,400 ALL
20+ Years +7%
860,300 ALL

Customer Experience Analyst Salary by Education Level in Albania

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Customer Experience Analyst in Albania based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Customer Experience Analyst in Albania with a high school education can earn an average salary of 428,400 ALL.

  • Certificate or Diploma. A Customer Experience Analyst in Albania with a certificate or diploma education can earn an average salary of 491,000 ALL.

  • Bachelor's Degree. A Customer Experience Analyst in Albania with a bachelor's degree education can earn an average salary of 659,200 ALL.

  • Master's Degree. A Customer Experience Analyst in Albania with a master's degree education can earn an average salary of 832,100 ALL.

Average Salary by Education Chart

High School
428,400 ALL
Certificate or Diploma +15%
491,000 ALL
Bachelor's Degree +35%
659,200 ALL
Master's Degree +26%
832,100 ALL

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Albania is around 480,000 to 1,440,000 ALL and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Customer Experience Analyst Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Albania, a male customer experience analyst will earn an average of 563,300 ALL, while a female customer experience analyst will earn around 606,400 ALL.

This means that a male customer experience analyst earns approximately 7% less than a female customer experience analyst for performing the same job.

Average Salary by Gender Chart in Albania

Male
563,300 ALL
Female +7%
606,400 ALL

Customer Experience Analyst Average Pay Raise in Albania

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Customer Experience Analyst in Albania is around 6% every 30 months.

The national average pay raise across all professions and industries in Albania is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that a Customer Experience Analyst in Albania can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Albania for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Albania.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Customer Experience Analyst Bonus and Incentive Rates in Albania

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Customer Experience Analyst is a low bonus based job, with 37% of employees reporting at least one bonus in the last 12 months.

63% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
37%
No Bonus
63%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Albania earn approximately 14% more than private sector employees in the same role.

Public Sector
1,249,900 ALL
Private Sector -14%
1,097,500 ALL

Salaries for Jobs Similar to a Customer Experience Analyst

In the table below, we have salary information for jobs that are similar to a Customer Experience Analyst in Albania.

Job Title Category Salary
Account Representative Customer Service and Call Center 533,100 ALL
Account Service Representative Customer Service and Call Center 524,400 ALL
Business Support Specialist Customer Service and Call Center 780,700 ALL
Call Center Advisor Customer Service and Call Center 588,500 ALL
Call Center Duty Manager Customer Service and Call Center 791,600 ALL
Call Center Manager Customer Service and Call Center 1,476,700 ALL
Call Center Manager Customer Service and Call Center 1,500,800 ALL
Call Center Quality Analyst Customer Service and Call Center 884,700 ALL
Call Center Representative Customer Service and Call Center 445,100 ALL
Call Center Representative Customer Service and Call Center 451,000 ALL
Call Center Scheduler Customer Service and Call Center 514,800 ALL
Call Center Scheduling Manager Customer Service and Call Center 748,600 ALL
Call Center Supervisor Customer Service and Call Center 649,700 ALL
Call Center Team Leader Customer Service and Call Center 769,500 ALL
Client Engagement Specialest Customer Service and Call Center 875,000 ALL
Client Executive Customer Service and Call Center 650,700 ALL
Client Liaison Officer Customer Service and Call Center 413,900 ALL
Client Relations Manager Customer Service and Call Center 1,594,500 ALL
Client Relationship Executive Customer Service and Call Center 1,510,400 ALL
Client Relationship Manager Customer Service and Call Center 1,655,500 ALL
Client Service Analyst Customer Service and Call Center 973,800 ALL
Client Service Representative Customer Service and Call Center 453,200 ALL
Client Strategy Specialist Customer Service and Call Center 995,200 ALL
Contracts Specialist Customer Service and Call Center 705,500 ALL
Customer Care Officer Customer Service and Call Center 433,400 ALL
Customer Care Representative Customer Service and Call Center 454,300 ALL
Customer Center Supervisor Customer Service and Call Center 528,600 ALL
Customer Experience Manager Customer Service and Call Center 1,537,500 ALL
Customer Experience Specialist Customer Service and Call Center 1,048,100 ALL
Customer Fulfillment Specialist Customer Service and Call Center 958,700 ALL
Customer Insights Analyst Customer Service and Call Center 1,009,600 ALL
Customer Problem Manager Customer Service and Call Center 962,900 ALL
Customer Relations Manager Customer Service and Call Center 1,583,700 ALL
Customer Relations Specialist Customer Service and Call Center 906,000 ALL
Customer Sales Representative Customer Service and Call Center 442,200 ALL
Customer Sales Support Customer Service and Call Center 459,300 ALL
Customer Service Administration Customer Service and Call Center 547,800 ALL
Customer Service Advisor Customer Service and Call Center 976,300 ALL
Customer Service Agent Customer Service and Call Center 445,100 ALL
Customer Service Associate Customer Service and Call Center 442,200 ALL
Customer Service Coordinator Customer Service and Call Center 535,800 ALL
Customer Service Country Manager Customer Service and Call Center 1,788,300 ALL
Customer Service Executive Customer Service and Call Center 1,089,400 ALL
Customer Service Manager Customer Service and Call Center 1,645,600 ALL
Customer Service Manager Customer Service and Call Center 1,668,900 ALL
Customer Service Officer Customer Service and Call Center 447,700 ALL
Customer Service Representative Customer Service and Call Center 457,300 ALL
Customer Service Sales Support Customer Service and Call Center 430,000 ALL
Customer Service Specialist Customer Service and Call Center 451,000 ALL
Customer Service Supervisor Customer Service and Call Center 681,900 ALL
Customer Service Team Leader Customer Service and Call Center 1,027,600 ALL
Customer Service Trainer Customer Service and Call Center 846,500 ALL
Customer Service Working Supervisor Customer Service and Call Center 773,400 ALL
Customer Solutions Representative Customer Service and Call Center 1,011,300 ALL
Customer Success Manager Customer Service and Call Center 1,487,200 ALL
Customer Success Specialist Customer Service and Call Center 927,000 ALL
Customer Support Agent Customer Service and Call Center 454,300 ALL
Dispute Resolution Specialist Customer Service and Call Center 832,300 ALL
Field Service Representative Customer Service and Call Center 480,300 ALL
Guest Relations Officer Customer Service and Call Center 351,900 ALL
Guest Service Agent Customer Service and Call Center 344,600 ALL
Inbound Call Center Representative Customer Service and Call Center 471,700 ALL
Inbound Sales Representative Customer Service and Call Center 440,200 ALL
Internet Banking Supervisor Customer Service and Call Center 1,405,700 ALL
Lead Administrator Customer Service and Call Center 913,400 ALL
Logistics Coordinator Customer Service and Call Center 510,000 ALL
Operations Support Manager Customer Service and Call Center 1,333,900 ALL
Real Time Analyst Customer Service and Call Center 908,200 ALL
Regional Account Manager Customer Service and Call Center 1,560,800 ALL
Service Administrator Customer Service and Call Center 706,200 ALL
Service Delivery Manager Customer Service and Call Center 1,510,400 ALL
Service Writer Customer Service and Call Center 384,500 ALL
Sourcing Assistant Customer Service and Call Center 330,900 ALL
Telephone Operator Customer Service and Call Center 327,800 ALL
Vendor Administration Specialist Customer Service and Call Center 572,200 ALL
Workforce Manager Customer Service and Call Center 1,000,700 ALL

Salary Comparison by City

If you want to compare salaries with different cities in Albania, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Berat 562,200 ALL
Durres 608,500 ALL
Elbasan 563,300 ALL
Fier 578,500 ALL
Gjirokaster 524,700 ALL
Korca 581,000 ALL
Lezhe 510,300 ALL
Sarande 525,700 ALL
Shkodra 563,000 ALL
Tirana 605,700 ALL
Vlore 623,200 ALL

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