Average Call Center Quality Analyst Salary in Bulgaria for 2024

In this article, we will look at the average Call Center Quality Analyst salary for 2024 in Bulgaria and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Bulgarian lev. To keep things simple, we are using the BGN currency code instead of the currency symbol лв.

How Much Does a Call Center Quality Analyst Make in Bulgaria?

A Call Center Quality Analyst working in Bulgaria will typically earn around 31,660 BGN per year, and this can range from the lowest average salary of about 15,880 BGN to the highest average salary of 45,600 BGN.

Average Annual Salary
31,660 BGN
Average Monthly Salary
2,638 BGN

Lowest Annual Salary
15,880 BGN
Lowest Monthly Salary
1,323 BGN

Highest Annual Salary
45,600 BGN
Highest Monthly Salary
3,800 BGN

These are average salaries for a Call Center Quality Analyst in Bulgaria and include benefits such as housing and transport. It's also possible for a Call Center Quality Analyst to earn more or less than the average salaries shown above.

Call Center Quality Analyst salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Quality Analyst Salaries in Bulgaria

So we've looked at the average salaries a Call Center Quality Analyst will earn in Bulgaria. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Quality Analyst can earn between 15,880 BGN and 45,600 BGN on average in Bulgaria. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Quality Analyst in Bulgaria is 29,160 BGN. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 29,160 BGN, and 50% of the population earn more than 29,160 BGN.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Quality Analyst salary in Bulgaria, 25% of the population are earning less than 20,940 BGN while 75% of the population earn more than 20,940 BGN.

75% of the population earn less than 39,560 BGN, and 25% of the population earn more than 39,560 BGN.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Quality Analyst Salary by Experience Level in Bulgaria

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center quality analyst salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Quality Analyst in Bulgaria that has less than two years of experience can expect to earn somewhere in the region of 16,140 BGN.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Quality Analyst salary would increase to 21,980 BGN.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Quality Analyst, the average salary would be 32,620 BGN.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 39,960 BGN.
  • 15 - 20 Years Experience. A Call Center Quality Analyst with 15 to 20 years of experience can earn an average of 42,320 BGN.
  • 20+ Years Experience. For a Call Center Quality Analyst with more than 20 years, the expected average salary increases to 45,580 BGN.

Average Salary by Experience Chart

0-2 Years
16,140 BGN
2-5 Years +29%
21,980 BGN
5-10 Years +38%
32,620 BGN
10-15 Years +24%
39,960 BGN
15-20 Years +7%
42,320 BGN
20+ Years +7%
45,580 BGN

Call Center Quality Analyst Salary by Education Level in Bulgaria

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Quality Analyst in Bulgaria based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Quality Analyst in Bulgaria with a high school education can earn an average salary of 23,380 BGN.

  • Certificate or Diploma. A Call Center Quality Analyst in Bulgaria with a certificate or diploma education can earn an average salary of 27,020 BGN.

  • Bachelor's Degree. A Call Center Quality Analyst in Bulgaria with a bachelor's degree education can earn an average salary of 34,480 BGN.

  • Master's Degree. A Call Center Quality Analyst in Bulgaria with a master's degree education can earn an average salary of 43,340 BGN.

Average Salary by Education Chart

High School
23,380 BGN
Certificate or Diploma +15%
27,020 BGN
Bachelor's Degree +35%
34,480 BGN
Master's Degree +26%
43,340 BGN

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Bulgaria is around 16,500 to 49,500 BGN and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Quality Analyst Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Bulgaria, a male call center quality analyst will earn an average of 29,600 BGN, while a female call center quality analyst will earn around 30,800 BGN.

This means that a male call center quality analyst earns approximately 4% less than a female call center quality analyst for performing the same job.

Average Salary by Gender Chart in Bulgaria

Male
29,600 BGN
Female +4%
30,800 BGN

Call Center Quality Analyst Average Pay Raise in Bulgaria

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Quality Analyst in Bulgaria is around 9% every 21 months.

The national average pay raise across all professions and industries in Bulgaria is around 7% every 20 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 21 ) × 12  = 5%

What this means is that a Call Center Quality Analyst in Bulgaria can expect to receive an average pay raise of around 5% every 12 months.

Annual Pay Raise by Industry in Bulgaria for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Bulgaria.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Call Center Quality Analyst Bonus and Incentive Rates in Bulgaria

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Quality Analyst is a moderate bonus based job, with 53% of employees reporting at least one bonus in the last 12 months.

47% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
53%
No Bonus
47%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Bulgaria earn approximately 2% more than private sector employees in the same role.

Public Sector
40,040 BGN
Private Sector -2%
39,160 BGN

Salaries for Jobs Similar to a Call Center Quality Analyst

In the table below, we have salary information for jobs that are similar to a Call Center Quality Analyst in Bulgaria.

Job Title Category Salary
Account Representative Customer Service and Call Center 20,300 BGN
Account Service Representative Customer Service and Call Center 17,740 BGN
Business Support Specialist Customer Service and Call Center 26,080 BGN
Call Center Advisor Customer Service and Call Center 21,100 BGN
Call Center Duty Manager Customer Service and Call Center 25,440 BGN
Call Center Manager Customer Service and Call Center 47,720 BGN
Call Center Manager Customer Service and Call Center 50,660 BGN
Call Center Representative Customer Service and Call Center 14,820 BGN
Call Center Representative Customer Service and Call Center 17,020 BGN
Call Center Scheduler Customer Service and Call Center 16,340 BGN
Call Center Scheduling Manager Customer Service and Call Center 24,860 BGN
Call Center Supervisor Customer Service and Call Center 21,540 BGN
Call Center Team Leader Customer Service and Call Center 26,500 BGN
Client Engagement Specialest Customer Service and Call Center 26,780 BGN
Client Executive Customer Service and Call Center 20,940 BGN
Client Liaison Officer Customer Service and Call Center 13,100 BGN
Client Relations Manager Customer Service and Call Center 55,020 BGN
Client Relationship Executive Customer Service and Call Center 48,940 BGN
Client Relationship Manager Customer Service and Call Center 52,880 BGN
Client Service Analyst Customer Service and Call Center 31,540 BGN
Client Service Representative Customer Service and Call Center 14,820 BGN
Client Strategy Specialist Customer Service and Call Center 32,620 BGN
Contracts Specialist Customer Service and Call Center 26,020 BGN
Customer Care Officer Customer Service and Call Center 17,260 BGN
Customer Care Representative Customer Service and Call Center 14,840 BGN
Customer Center Supervisor Customer Service and Call Center 18,780 BGN
Customer Experience Analyst Customer Service and Call Center 18,940 BGN
Customer Experience Manager Customer Service and Call Center 51,340 BGN
Customer Experience Specialist Customer Service and Call Center 34,080 BGN
Customer Fulfillment Specialist Customer Service and Call Center 31,080 BGN
Customer Insights Analyst Customer Service and Call Center 32,900 BGN
Customer Problem Manager Customer Service and Call Center 33,960 BGN
Customer Relations Manager Customer Service and Call Center 55,020 BGN
Customer Relations Specialist Customer Service and Call Center 31,400 BGN
Customer Sales Representative Customer Service and Call Center 14,200 BGN
Customer Sales Support Customer Service and Call Center 15,580 BGN
Customer Service Administration Customer Service and Call Center 18,280 BGN
Customer Service Advisor Customer Service and Call Center 31,960 BGN
Customer Service Agent Customer Service and Call Center 14,200 BGN
Customer Service Associate Customer Service and Call Center 14,920 BGN
Customer Service Coordinator Customer Service and Call Center 18,780 BGN
Customer Service Country Manager Customer Service and Call Center 60,840 BGN
Customer Service Executive Customer Service and Call Center 35,260 BGN
Customer Service Manager Customer Service and Call Center 50,560 BGN
Customer Service Manager Customer Service and Call Center 55,580 BGN
Customer Service Officer Customer Service and Call Center 14,200 BGN
Customer Service Representative Customer Service and Call Center 14,840 BGN
Customer Service Sales Support Customer Service and Call Center 12,000 BGN
Customer Service Specialist Customer Service and Call Center 15,880 BGN
Customer Service Supervisor Customer Service and Call Center 21,980 BGN
Customer Service Team Leader Customer Service and Call Center 35,560 BGN
Customer Service Trainer Customer Service and Call Center 28,900 BGN
Customer Service Working Supervisor Customer Service and Call Center 27,300 BGN
Customer Solutions Representative Customer Service and Call Center 33,440 BGN
Customer Success Manager Customer Service and Call Center 49,020 BGN
Customer Success Specialist Customer Service and Call Center 32,960 BGN
Customer Support Agent Customer Service and Call Center 15,880 BGN
Dispute Resolution Specialist Customer Service and Call Center 29,540 BGN
Field Service Representative Customer Service and Call Center 14,140 BGN
Guest Relations Officer Customer Service and Call Center 10,980 BGN
Guest Service Agent Customer Service and Call Center 13,700 BGN
Inbound Call Center Representative Customer Service and Call Center 14,660 BGN
Inbound Sales Representative Customer Service and Call Center 14,660 BGN
Internet Banking Supervisor Customer Service and Call Center 47,720 BGN
Lead Administrator Customer Service and Call Center 31,180 BGN
Logistics Coordinator Customer Service and Call Center 16,720 BGN
Operations Support Manager Customer Service and Call Center 41,480 BGN
Real Time Analyst Customer Service and Call Center 31,400 BGN
Regional Account Manager Customer Service and Call Center 50,080 BGN
Service Administrator Customer Service and Call Center 24,820 BGN
Service Delivery Manager Customer Service and Call Center 50,020 BGN
Service Writer Customer Service and Call Center 12,120 BGN
Sourcing Assistant Customer Service and Call Center 12,760 BGN
Telephone Operator Customer Service and Call Center 12,200 BGN
Vendor Administration Specialist Customer Service and Call Center 18,940 BGN
Workforce Manager Customer Service and Call Center 32,900 BGN

Salary Comparison by City

If you want to compare salaries with different cities in Bulgaria, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Burgas 29,320 BGN
Plovdiv 32,620 BGN
Rousse 27,480 BGN
Sofia 32,960 BGN
Stara Zagora 28,720 BGN
Varna 31,080 BGN

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