Average Telephone Operator Salary in Russia for 2024

In this article, we will look at the average Telephone Operator salary for 2024 in Russia and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Russian ruble. To keep things simple, we are using the RUB currency code instead of the currency symbol โ‚ฝ.

How Much Does a Telephone Operator Make in Russia?

A Telephone Operator working in Russia will typically earn around 339,100 RUB per year, and this can range from the lowest average salary of about 169,000 RUB to the highest average salary of 524,400 RUB.

Average Annual Salary
339,100 RUB
Average Monthly Salary
28,258 RUB

Lowest Annual Salary
169,000 RUB
Lowest Monthly Salary
14,083 RUB

Highest Annual Salary
524,400 RUB
Highest Monthly Salary
43,700 RUB

These are average salaries for a Telephone Operator in Russia and include benefits such as housing and transport. It's also possible for a Telephone Operator to earn more or less than the average salaries shown above.

Telephone Operator salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Telephone Operator Salaries in Russia

So we've looked at the average salaries a Telephone Operator will earn in Russia. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Telephone Operator can earn between 169,000 RUB and 524,400 RUB on average in Russia. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Telephone Operator in Russia is 339,100 RUB. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 339,100 RUB, and 50% of the population earn more than 339,100 RUB.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Telephone Operator salary in Russia, 25% of the population are earning less than 227,600 RUB while 75% of the population earn more than 227,600 RUB.

75% of the population earn less than 430,000 RUB, and 25% of the population earn more than 430,000 RUB.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Telephone Operator Salary by Experience Level in Russia

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average telephone operator salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Telephone Operator in Russia that has less than two years of experience can expect to earn somewhere in the region of 204,700 RUB.
  • 2 - 5 Years Experience. With two to five years of experience the average Telephone Operator salary would increase to 267,100 RUB.
  • 5 - 10 Years Experience. From five to ten years of experience as a Telephone Operator, the average salary would be 359,900 RUB.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 428,400 RUB.
  • 15 - 20 Years Experience. A Telephone Operator with 15 to 20 years of experience can earn an average of 460,500 RUB.
  • 20+ Years Experience. For a Telephone Operator with more than 20 years, the expected average salary increases to 492,700 RUB.

Average Salary by Experience Chart

0-2 Years
204,700 RUB
2-5 Years +32%
267,100 RUB
5-10 Years +34%
359,900 RUB
10-15 Years +19%
428,400 RUB
15-20 Years +8%
460,500 RUB
20+ Years +7%
492,700 RUB

Telephone Operator Salary by Education Level in Russia

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Telephone Operator in Russia based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Telephone Operator in Russia with a high school education can earn an average salary of 267,100 RUB.

  • Certificate or Diploma. A Telephone Operator in Russia with a certificate or diploma education can earn an average salary of 375,200 RUB.

  • Bachelor's Degree. A Telephone Operator in Russia with a bachelor's degree education can earn an average salary of 466,900 RUB.

Average Salary by Education Chart

High School
267,100 RUB
Certificate or Diploma +40%
375,200 RUB
Bachelor's Degree +25%
466,900 RUB

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Russia is around 519,000 to 1,560,000 RUB and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Telephone Operator Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Russia, a male telephone operator will earn an average of 327,300 RUB, while a female telephone operator will earn around 344,600 RUB.

This means that a male telephone operator earns approximately 5% less than a female telephone operator for performing the same job.

Average Salary by Gender Chart in Russia

Male
327,300 RUB
Female +5%
344,600 RUB

Telephone Operator Average Pay Raise in Russia

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Telephone Operator in Russia is around 9% every 17 months.

The national average pay raise across all professions and industries in Russia is around 8% every 17 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 9 ÷ 17 ) × 12  = 6%

What this means is that a Telephone Operator in Russia can expect to receive an average pay raise of around 6% every 12 months.

Annual Pay Raise by Industry in Russia for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Russia.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Telephone Operator Bonus and Incentive Rates in Russia

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Telephone Operator is a low bonus based job, with 29% of employees reporting at least one bonus in the last 12 months.

71% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 0% to 3%.

Received Bonus
29%
No Bonus
71%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Russia earn approximately 6% more than private sector employees in the same role.

Public Sector
1,283,600 RUB
Private Sector -6%
1,212,800 RUB

Salaries for Jobs Similar to a Telephone Operator

In the table below, we have salary information for jobs that are similar to a Telephone Operator in Russia.

Job Title Category Salary
Account Representative Customer Service and Call Center 541,700 RUB
Account Service Representative Customer Service and Call Center 553,800 RUB
Business Support Specialist Customer Service and Call Center 743,100 RUB
Call Center Advisor Customer Service and Call Center 566,900 RUB
Call Center Duty Manager Customer Service and Call Center 785,400 RUB
Call Center Manager Customer Service and Call Center 1,487,200 RUB
Call Center Manager Customer Service and Call Center 1,500,800 RUB
Call Center Quality Analyst Customer Service and Call Center 917,700 RUB
Call Center Representative Customer Service and Call Center 447,300 RUB
Call Center Representative Customer Service and Call Center 447,700 RUB
Call Center Scheduler Customer Service and Call Center 510,300 RUB
Call Center Scheduling Manager Customer Service and Call Center 722,100 RUB
Call Center Supervisor Customer Service and Call Center 614,600 RUB
Call Center Team Leader Customer Service and Call Center 800,200 RUB
Client Engagement Specialest Customer Service and Call Center 824,800 RUB
Client Executive Customer Service and Call Center 600,000 RUB
Client Liaison Officer Customer Service and Call Center 431,100 RUB
Client Relations Manager Customer Service and Call Center 1,645,600 RUB
Client Relationship Executive Customer Service and Call Center 1,510,400 RUB
Client Relationship Manager Customer Service and Call Center 1,570,900 RUB
Client Service Analyst Customer Service and Call Center 948,900 RUB
Client Service Representative Customer Service and Call Center 436,200 RUB
Client Strategy Specialist Customer Service and Call Center 946,000 RUB
Contracts Specialist Customer Service and Call Center 747,400 RUB
Customer Care Officer Customer Service and Call Center 466,900 RUB
Customer Care Representative Customer Service and Call Center 426,700 RUB
Customer Center Supervisor Customer Service and Call Center 559,000 RUB
Customer Experience Analyst Customer Service and Call Center 581,000 RUB
Customer Experience Manager Customer Service and Call Center 1,693,600 RUB
Customer Experience Specialist Customer Service and Call Center 1,012,100 RUB
Customer Fulfillment Specialist Customer Service and Call Center 904,700 RUB
Customer Insights Analyst Customer Service and Call Center 929,700 RUB
Customer Problem Manager Customer Service and Call Center 986,700 RUB
Customer Relations Manager Customer Service and Call Center 1,583,700 RUB
Customer Relations Specialist Customer Service and Call Center 993,600 RUB
Customer Sales Representative Customer Service and Call Center 431,100 RUB
Customer Sales Support Customer Service and Call Center 483,800 RUB
Customer Service Administration Customer Service and Call Center 563,300 RUB
Customer Service Advisor Customer Service and Call Center 983,100 RUB
Customer Service Agent Customer Service and Call Center 447,300 RUB
Customer Service Associate Customer Service and Call Center 472,100 RUB
Customer Service Coordinator Customer Service and Call Center 524,700 RUB
Customer Service Country Manager Customer Service and Call Center 1,882,700 RUB
Customer Service Executive Customer Service and Call Center 1,113,700 RUB
Customer Service Manager Customer Service and Call Center 1,570,900 RUB
Customer Service Manager Customer Service and Call Center 1,632,100 RUB
Customer Service Officer Customer Service and Call Center 464,400 RUB
Customer Service Representative Customer Service and Call Center 444,300 RUB
Customer Service Sales Support Customer Service and Call Center 445,100 RUB
Customer Service Specialist Customer Service and Call Center 454,300 RUB
Customer Service Supervisor Customer Service and Call Center 709,600 RUB
Customer Service Team Leader Customer Service and Call Center 973,800 RUB
Customer Service Trainer Customer Service and Call Center 864,700 RUB
Customer Service Working Supervisor Customer Service and Call Center 762,400 RUB
Customer Solutions Representative Customer Service and Call Center 974,600 RUB
Customer Success Manager Customer Service and Call Center 1,547,500 RUB
Customer Success Specialist Customer Service and Call Center 995,000 RUB
Customer Support Agent Customer Service and Call Center 471,700 RUB
Dispute Resolution Specialist Customer Service and Call Center 800,200 RUB
Field Service Representative Customer Service and Call Center 492,700 RUB
Guest Relations Officer Customer Service and Call Center 349,300 RUB
Guest Service Agent Customer Service and Call Center 354,000 RUB
Inbound Call Center Representative Customer Service and Call Center 447,300 RUB
Inbound Sales Representative Customer Service and Call Center 467,100 RUB
Internet Banking Supervisor Customer Service and Call Center 1,428,800 RUB
Lead Administrator Customer Service and Call Center 918,500 RUB
Logistics Coordinator Customer Service and Call Center 518,900 RUB
Operations Support Manager Customer Service and Call Center 1,333,900 RUB
Real Time Analyst Customer Service and Call Center 918,600 RUB
Regional Account Manager Customer Service and Call Center 1,440,700 RUB
Service Administrator Customer Service and Call Center 747,400 RUB
Service Delivery Manager Customer Service and Call Center 1,500,800 RUB
Service Writer Customer Service and Call Center 366,200 RUB
Sourcing Assistant Customer Service and Call Center 309,800 RUB
Vendor Administration Specialist Customer Service and Call Center 551,200 RUB
Workforce Manager Customer Service and Call Center 915,100 RUB

Salary Comparison by City

If you want to compare salaries with different cities in Russia, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Chelyabinsk 382,600 RUB
Izhevsk 307,400 RUB
Kazan 388,100 RUB
Krasnodar 318,800 RUB
Krasnoyarsk 325,900 RUB
Moscow 411,400 RUB
Nizhny Novgorod 392,300 RUB
Omsk 376,800 RUB
Rostov-on-Don 369,300 RUB
Saint Petersburg 406,300 RUB
Samara 361,600 RUB
Saratov 309,800 RUB
Volgograd 318,800 RUB
Yekaterinburg 399,900 RUB

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