Average Service Delivery Manager Salary in Turkey for 2024

In this article, we will look at the average Service Delivery Manager salary for 2024 in Turkey and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Turkish lira. To keep things simple, we are using the TRY currency code instead of the currency symbol โ‚บ.

How Much Does a Service Delivery Manager Make in Turkey?

A Service Delivery Manager working in Turkey will typically earn around 124,400 TRY per year, and this can range from the lowest average salary of about 64,640 TRY to the highest average salary of 191,600 TRY.

Average Annual Salary
124,400 TRY
Average Monthly Salary
10,366 TRY

Lowest Annual Salary
64,640 TRY
Lowest Monthly Salary
5,386 TRY

Highest Annual Salary
191,600 TRY
Highest Monthly Salary
15,966 TRY

These are average salaries for a Service Delivery Manager in Turkey and include benefits such as housing and transport. It's also possible for a Service Delivery Manager to earn more or less than the average salaries shown above.

Service Delivery Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Service Delivery Manager Salaries in Turkey

So we've looked at the average salaries a Service Delivery Manager will earn in Turkey. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Service Delivery Manager can earn between 64,640 TRY and 191,600 TRY on average in Turkey. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Service Delivery Manager in Turkey is 123,400 TRY. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 123,400 TRY, and 50% of the population earn more than 123,400 TRY.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Service Delivery Manager salary in Turkey, 25% of the population are earning less than 83,300 TRY while 75% of the population earn more than 83,300 TRY.

75% of the population earn less than 154,700 TRY, and 25% of the population earn more than 154,700 TRY.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Service Delivery Manager Salary by Experience Level in Turkey

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average service delivery manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Service Delivery Manager in Turkey that has less than two years of experience can expect to earn somewhere in the region of 73,040 TRY.
  • 2 - 5 Years Experience. With two to five years of experience the average Service Delivery Manager salary would increase to 93,780 TRY.
  • 5 - 10 Years Experience. From five to ten years of experience as a Service Delivery Manager, the average salary would be 128,900 TRY.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 158,700 TRY.
  • 15 - 20 Years Experience. A Service Delivery Manager with 15 to 20 years of experience can earn an average of 172,200 TRY.
  • 20+ Years Experience. For a Service Delivery Manager with more than 20 years, the expected average salary increases to 185,100 TRY.

Average Salary by Experience Chart

0-2 Years
73,040 TRY
2-5 Years +31%
93,780 TRY
5-10 Years +40%
128,900 TRY
10-15 Years +20%
158,700 TRY
15-20 Years +9%
172,200 TRY
20+ Years +8%
185,100 TRY

Service Delivery Manager Salary by Education Level in Turkey

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Service Delivery Manager in Turkey based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Service Delivery Manager in Turkey with a high school education can earn an average salary of 83,900 TRY.

  • Certificate or Diploma. A Service Delivery Manager in Turkey with a certificate or diploma education can earn an average salary of 99,340 TRY.

  • Bachelor's Degree. A Service Delivery Manager in Turkey with a bachelor's degree education can earn an average salary of 138,200 TRY.

  • Master's Degree. A Service Delivery Manager in Turkey with a master's degree education can earn an average salary of 180,300 TRY.

Average Salary by Education Chart

High School
83,900 TRY
Certificate or Diploma +15%
99,340 TRY
Bachelor's Degree +41%
138,200 TRY
Master's Degree +29%
180,300 TRY

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Turkey is around 39,200 to 117,000 TRY and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Service Delivery Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Turkey, a male service delivery manager will earn an average of 136,100 TRY, while a female service delivery manager will earn around 117,660 TRY.

This means that a male service delivery manager earns approximately 16% more than a female service delivery manager for performing the same job.

Average Salary by Gender Chart in Turkey

Male
136,100 TRY
Female -16%
117,660 TRY

Service Delivery Manager Average Pay Raise in Turkey

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Service Delivery Manager in Turkey is around 11% every 20 months.

The national average pay raise across all professions and industries in Turkey is around 8% every 18 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 20 ) × 12  = 7%

What this means is that a Service Delivery Manager in Turkey can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Turkey for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Turkey.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
5%
Energy
1%
Information Technology
6%
Healthcare
2%
Travel
7%
Construction
3%
Education
8%

Service Delivery Manager Bonus and Incentive Rates in Turkey

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Service Delivery Manager is a high bonus based job, with 79% of employees reporting at least one bonus in the last 12 months.

21% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
79%
No Bonus
21%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Turkey earn approximately 6% more than private sector employees in the same role.

Public Sector
95,420 TRY
Private Sector -6%
89,960 TRY

Salaries for Jobs Similar to a Service Delivery Manager

In the table below, we have salary information for jobs that are similar to a Service Delivery Manager in Turkey.

Job Title Category Salary
Account Representative Customer Service and Call Center 43,260 TRY
Account Service Representative Customer Service and Call Center 42,320 TRY
Business Support Specialist Customer Service and Call Center 62,060 TRY
Call Center Advisor Customer Service and Call Center 47,720 TRY
Call Center Duty Manager Customer Service and Call Center 64,640 TRY
Call Center Manager Customer Service and Call Center 115,400 TRY
Call Center Manager Customer Service and Call Center 115,600 TRY
Call Center Quality Analyst Customer Service and Call Center 72,180 TRY
Call Center Representative Customer Service and Call Center 37,620 TRY
Call Center Representative Customer Service and Call Center 37,740 TRY
Call Center Scheduler Customer Service and Call Center 43,220 TRY
Call Center Scheduling Manager Customer Service and Call Center 63,320 TRY
Call Center Supervisor Customer Service and Call Center 51,400 TRY
Call Center Team Leader Customer Service and Call Center 61,460 TRY
Client Engagement Specialest Customer Service and Call Center 70,260 TRY
Client Executive Customer Service and Call Center 52,380 TRY
Client Liaison Officer Customer Service and Call Center 35,300 TRY
Client Relations Manager Customer Service and Call Center 129,000 TRY
Client Relationship Executive Customer Service and Call Center 113,280 TRY
Client Relationship Manager Customer Service and Call Center 136,100 TRY
Client Service Analyst Customer Service and Call Center 73,120 TRY
Client Service Representative Customer Service and Call Center 38,260 TRY
Client Strategy Specialist Customer Service and Call Center 78,420 TRY
Contracts Specialist Customer Service and Call Center 59,000 TRY
Customer Care Officer Customer Service and Call Center 33,980 TRY
Customer Care Representative Customer Service and Call Center 36,700 TRY
Customer Center Supervisor Customer Service and Call Center 41,560 TRY
Customer Experience Analyst Customer Service and Call Center 45,560 TRY
Customer Experience Manager Customer Service and Call Center 125,100 TRY
Customer Experience Specialist Customer Service and Call Center 78,260 TRY
Customer Fulfillment Specialist Customer Service and Call Center 73,020 TRY
Customer Insights Analyst Customer Service and Call Center 79,000 TRY
Customer Problem Manager Customer Service and Call Center 77,860 TRY
Customer Relations Manager Customer Service and Call Center 134,600 TRY
Customer Relations Specialist Customer Service and Call Center 71,280 TRY
Customer Sales Representative Customer Service and Call Center 37,380 TRY
Customer Sales Support Customer Service and Call Center 37,740 TRY
Customer Service Administration Customer Service and Call Center 45,560 TRY
Customer Service Advisor Customer Service and Call Center 78,120 TRY
Customer Service Agent Customer Service and Call Center 35,260 TRY
Customer Service Associate Customer Service and Call Center 33,520 TRY
Customer Service Coordinator Customer Service and Call Center 44,720 TRY
Customer Service Country Manager Customer Service and Call Center 137,400 TRY
Customer Service Executive Customer Service and Call Center 85,460 TRY
Customer Service Manager Customer Service and Call Center 129,000 TRY
Customer Service Manager Customer Service and Call Center 134,600 TRY
Customer Service Officer Customer Service and Call Center 36,940 TRY
Customer Service Representative Customer Service and Call Center 38,180 TRY
Customer Service Sales Support Customer Service and Call Center 35,500 TRY
Customer Service Specialist Customer Service and Call Center 36,160 TRY
Customer Service Supervisor Customer Service and Call Center 57,360 TRY
Customer Service Team Leader Customer Service and Call Center 84,780 TRY
Customer Service Trainer Customer Service and Call Center 64,040 TRY
Customer Service Working Supervisor Customer Service and Call Center 62,460 TRY
Customer Solutions Representative Customer Service and Call Center 82,720 TRY
Customer Success Manager Customer Service and Call Center 115,940 TRY
Customer Success Specialist Customer Service and Call Center 77,380 TRY
Customer Support Agent Customer Service and Call Center 35,340 TRY
Dispute Resolution Specialist Customer Service and Call Center 64,200 TRY
Field Service Representative Customer Service and Call Center 36,020 TRY
Guest Relations Officer Customer Service and Call Center 28,860 TRY
Guest Service Agent Customer Service and Call Center 27,560 TRY
Inbound Call Center Representative Customer Service and Call Center 37,740 TRY
Inbound Sales Representative Customer Service and Call Center 34,960 TRY
Internet Banking Supervisor Customer Service and Call Center 115,620 TRY
Lead Administrator Customer Service and Call Center 74,300 TRY
Logistics Coordinator Customer Service and Call Center 40,420 TRY
Operations Support Manager Customer Service and Call Center 107,860 TRY
Real Time Analyst Customer Service and Call Center 71,020 TRY
Regional Account Manager Customer Service and Call Center 127,700 TRY
Service Administrator Customer Service and Call Center 55,020 TRY
Service Writer Customer Service and Call Center 29,600 TRY
Sourcing Assistant Customer Service and Call Center 28,820 TRY
Telephone Operator Customer Service and Call Center 27,620 TRY
Vendor Administration Specialist Customer Service and Call Center 47,720 TRY
Workforce Manager Customer Service and Call Center 77,860 TRY

Salary Comparison by City

If you want to compare salaries with different cities in Turkey, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Ankara 124,200 TRY
Antalya 109,160 TRY
Istanbul 136,850 TRY
Izmir 114,260 TRY

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