Average Service Delivery Manager Salary in Cook Islands for 2024

In this article, we will look at the average Service Delivery Manager salary for 2024 in Cook Islands and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the New Zealand dollar. To keep things simple, we are using the NZD currency code instead of the currency symbol $.

How Much Does a Service Delivery Manager Make in Cook Islands?

A Service Delivery Manager working in Cook Islands will typically earn around 73,260 NZD per year, and this can range from the lowest average salary of about 39,160 NZD to the highest average salary of 111,240 NZD.

Average Annual Salary
73,260 NZD
Average Monthly Salary
6,105 NZD

Lowest Annual Salary
39,160 NZD
Lowest Monthly Salary
3,263 NZD

Highest Annual Salary
111,240 NZD
Highest Monthly Salary
9,270 NZD

These are average salaries for a Service Delivery Manager in Cook Islands and include benefits such as housing and transport. It's also possible for a Service Delivery Manager to earn more or less than the average salaries shown above.

Service Delivery Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Service Delivery Manager Salaries in Cook Islands

So we've looked at the average salaries a Service Delivery Manager will earn in Cook Islands. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Service Delivery Manager can earn between 39,160 NZD and 111,240 NZD on average in Cook Islands. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Service Delivery Manager in Cook Islands is 69,780 NZD. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 69,780 NZD, and 50% of the population earn more than 69,780 NZD.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Service Delivery Manager salary in Cook Islands, 25% of the population are earning less than 47,720 NZD while 75% of the population earn more than 47,720 NZD.

75% of the population earn less than 87,000 NZD, and 25% of the population earn more than 87,000 NZD.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Service Delivery Manager Salary by Experience Level in Cook Islands

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average service delivery manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Service Delivery Manager in Cook Islands that has less than two years of experience can expect to earn somewhere in the region of 43,220 NZD.
  • 2 - 5 Years Experience. With two to five years of experience the average Service Delivery Manager salary would increase to 56,460 NZD.
  • 5 - 10 Years Experience. From five to ten years of experience as a Service Delivery Manager, the average salary would be 73,020 NZD.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 90,540 NZD.
  • 15 - 20 Years Experience. A Service Delivery Manager with 15 to 20 years of experience can earn an average of 99,340 NZD.
  • 20+ Years Experience. For a Service Delivery Manager with more than 20 years, the expected average salary increases to 105,080 NZD.

Average Salary by Experience Chart

0-2 Years
43,220 NZD
2-5 Years +34%
56,460 NZD
5-10 Years +30%
73,020 NZD
10-15 Years +21%
90,540 NZD
15-20 Years +9%
99,340 NZD
20+ Years +5%
105,080 NZD

Service Delivery Manager Salary by Education Level in Cook Islands

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Service Delivery Manager in Cook Islands based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Service Delivery Manager in Cook Islands with a high school education can earn an average salary of 52,180 NZD.

  • Certificate or Diploma. A Service Delivery Manager in Cook Islands with a certificate or diploma education can earn an average salary of 60,400 NZD.

  • Bachelor's Degree. A Service Delivery Manager in Cook Islands with a bachelor's degree education can earn an average salary of 83,420 NZD.

  • Master's Degree. A Service Delivery Manager in Cook Islands with a master's degree education can earn an average salary of 101,840 NZD.

Average Salary by Education Chart

High School
52,180 NZD
Certificate or Diploma +14%
60,400 NZD
Bachelor's Degree +41%
83,420 NZD
Master's Degree +21%
101,840 NZD

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Cook Islands is around 23,500 to 70,600 NZD and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Service Delivery Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Cook Islands, a male service delivery manager will earn an average of 78,940 NZD, while a female service delivery manager will earn around 70,940 NZD.

This means that a male service delivery manager earns approximately 11% more than a female service delivery manager for performing the same job.

Average Salary by Gender Chart in Cook Islands

Male
78,940 NZD
Female -11%
70,940 NZD

Service Delivery Manager Average Pay Raise in Cook Islands

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Service Delivery Manager in Cook Islands is around 7% every 31 months.

The national average pay raise across all professions and industries in Cook Islands is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 7 ÷ 31 ) × 12  = 3%

What this means is that a Service Delivery Manager in Cook Islands can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Cook Islands for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Cook Islands.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Service Delivery Manager Bonus and Incentive Rates in Cook Islands

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Service Delivery Manager is a moderate bonus based job, with 61% of employees reporting at least one bonus in the last 12 months.

39% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 6% to 8%.

Received Bonus
61%
No Bonus
39%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Cook Islands earn approximately 15% more than private sector employees in the same role.

Public Sector
58,000 NZD
Private Sector -15%
50,560 NZD

Salaries for Jobs Similar to a Service Delivery Manager

In the table below, we have salary information for jobs that are similar to a Service Delivery Manager in Cook Islands.

Job Title Category Salary
Account Representative Customer Service and Call Center 26,080 NZD
Account Service Representative Customer Service and Call Center 25,220 NZD
Business Support Specialist Customer Service and Call Center 37,740 NZD
Call Center Advisor Customer Service and Call Center 27,300 NZD
Call Center Duty Manager Customer Service and Call Center 39,160 NZD
Call Center Manager Customer Service and Call Center 65,080 NZD
Call Center Manager Customer Service and Call Center 71,020 NZD
Call Center Quality Analyst Customer Service and Call Center 44,180 NZD
Call Center Representative Customer Service and Call Center 19,160 NZD
Call Center Representative Customer Service and Call Center 21,560 NZD
Call Center Scheduler Customer Service and Call Center 26,020 NZD
Call Center Scheduling Manager Customer Service and Call Center 35,560 NZD
Call Center Supervisor Customer Service and Call Center 30,220 NZD
Call Center Team Leader Customer Service and Call Center 36,020 NZD
Client Engagement Specialest Customer Service and Call Center 42,460 NZD
Client Executive Customer Service and Call Center 27,480 NZD
Client Liaison Officer Customer Service and Call Center 20,520 NZD
Client Relations Manager Customer Service and Call Center 79,360 NZD
Client Relationship Executive Customer Service and Call Center 72,360 NZD
Client Relationship Manager Customer Service and Call Center 76,280 NZD
Client Service Analyst Customer Service and Call Center 45,060 NZD
Client Service Representative Customer Service and Call Center 19,380 NZD
Client Strategy Specialist Customer Service and Call Center 46,980 NZD
Contracts Specialist Customer Service and Call Center 35,340 NZD
Customer Care Officer Customer Service and Call Center 19,980 NZD
Customer Care Representative Customer Service and Call Center 21,560 NZD
Customer Center Supervisor Customer Service and Call Center 24,800 NZD
Customer Experience Analyst Customer Service and Call Center 25,940 NZD
Customer Experience Manager Customer Service and Call Center 71,280 NZD
Customer Experience Specialist Customer Service and Call Center 46,040 NZD
Customer Fulfillment Specialist Customer Service and Call Center 42,400 NZD
Customer Insights Analyst Customer Service and Call Center 43,800 NZD
Customer Problem Manager Customer Service and Call Center 45,580 NZD
Customer Relations Manager Customer Service and Call Center 73,880 NZD
Customer Relations Specialist Customer Service and Call Center 41,480 NZD
Customer Sales Representative Customer Service and Call Center 20,000 NZD
Customer Sales Support Customer Service and Call Center 21,560 NZD
Customer Service Administration Customer Service and Call Center 25,660 NZD
Customer Service Advisor Customer Service and Call Center 46,840 NZD
Customer Service Agent Customer Service and Call Center 21,020 NZD
Customer Service Associate Customer Service and Call Center 20,460 NZD
Customer Service Coordinator Customer Service and Call Center 24,720 NZD
Customer Service Country Manager Customer Service and Call Center 80,640 NZD
Customer Service Executive Customer Service and Call Center 48,640 NZD
Customer Service Manager Customer Service and Call Center 72,700 NZD
Customer Service Manager Customer Service and Call Center 78,960 NZD
Customer Service Officer Customer Service and Call Center 23,520 NZD
Customer Service Representative Customer Service and Call Center 21,100 NZD
Customer Service Sales Support Customer Service and Call Center 19,060 NZD
Customer Service Specialist Customer Service and Call Center 20,940 NZD
Customer Service Supervisor Customer Service and Call Center 30,700 NZD
Customer Service Team Leader Customer Service and Call Center 47,720 NZD
Customer Service Trainer Customer Service and Call Center 37,380 NZD
Customer Service Working Supervisor Customer Service and Call Center 35,420 NZD
Customer Solutions Representative Customer Service and Call Center 47,120 NZD
Customer Success Manager Customer Service and Call Center 69,180 NZD
Customer Success Specialist Customer Service and Call Center 45,000 NZD
Customer Support Agent Customer Service and Call Center 23,520 NZD
Dispute Resolution Specialist Customer Service and Call Center 38,060 NZD
Field Service Representative Customer Service and Call Center 21,640 NZD
Guest Relations Officer Customer Service and Call Center 15,380 NZD
Guest Service Agent Customer Service and Call Center 15,300 NZD
Inbound Call Center Representative Customer Service and Call Center 20,460 NZD
Inbound Sales Representative Customer Service and Call Center 19,160 NZD
Internet Banking Supervisor Customer Service and Call Center 69,060 NZD
Lead Administrator Customer Service and Call Center 43,480 NZD
Logistics Coordinator Customer Service and Call Center 21,300 NZD
Operations Support Manager Customer Service and Call Center 63,380 NZD
Real Time Analyst Customer Service and Call Center 42,400 NZD
Regional Account Manager Customer Service and Call Center 71,700 NZD
Service Administrator Customer Service and Call Center 34,080 NZD
Service Writer Customer Service and Call Center 19,200 NZD
Sourcing Assistant Customer Service and Call Center 14,920 NZD
Telephone Operator Customer Service and Call Center 15,760 NZD
Vendor Administration Specialist Customer Service and Call Center 24,720 NZD
Workforce Manager Customer Service and Call Center 46,160 NZD

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