Average Information Technology Helpdesk Salary in Samoa for 2024

In this article, we will look at the average Information Technology Helpdesk salary for 2024 in Samoa and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Samoan tālā. To keep things simple, we are using the WST currency code instead of the currency symbol T.

How Much Does an Information Technology Helpdesk Make in Samoa?

An Information Technology Helpdesk working in Samoa will typically earn around 20,120 WST per year, and this can range from the lowest average salary of about 9,440 WST to the highest average salary of 27,480 WST.

Average Annual Salary
20,120 WST
Average Monthly Salary
1,676 WST

Lowest Annual Salary
9,440 WST
Lowest Monthly Salary
786 WST

Highest Annual Salary
27,480 WST
Highest Monthly Salary
2,290 WST

These are average salaries for an Information Technology Helpdesk in Samoa and include benefits such as housing and transport. It's also possible for an Information Technology Helpdesk to earn more or less than the average salaries shown above.

Information Technology Helpdesk salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Information Technology Helpdesk Salaries in Samoa

So we've looked at the average salaries an Information Technology Helpdesk will earn in Samoa. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that an Information Technology Helpdesk can earn between 9,440 WST and 27,480 WST on average in Samoa. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for an Information Technology Helpdesk in Samoa is 18,280 WST. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 18,280 WST, and 50% of the population earn more than 18,280 WST.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Information Technology Helpdesk salary in Samoa, 25% of the population are earning less than 12,120 WST while 75% of the population earn more than 12,120 WST.

75% of the population earn less than 26,020 WST, and 25% of the population earn more than 26,020 WST.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Information Technology Helpdesk Salary by Experience Level in Samoa

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average information technology helpdesk salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. An Information Technology Helpdesk in Samoa that has less than two years of experience can expect to earn somewhere in the region of 10,220 WST.
  • 2 - 5 Years Experience. With two to five years of experience the average Information Technology Helpdesk salary would increase to 12,240 WST.
  • 5 - 10 Years Experience. From five to ten years of experience as an Information Technology Helpdesk, the average salary would be 19,020 WST.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 23,480 WST.
  • 15 - 20 Years Experience. An Information Technology Helpdesk with 15 to 20 years of experience can earn an average of 27,380 WST.
  • 20+ Years Experience. For an Information Technology Helpdesk with more than 20 years, the expected average salary increases to 26,660 WST.

Average Salary by Experience Chart

0-2 Years
10,220 WST
2-5 Years +29%
12,240 WST
5-10 Years +38%
19,020 WST
10-15 Years +24%
23,480 WST
15-20 Years +7%
27,380 WST
20+ Years +7%
26,660 WST

Information Technology Helpdesk Salary by Education Level in Samoa

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for an Information Technology Helpdesk in Samoa based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • Certificate or Diploma. An Information Technology Helpdesk in Samoa with a certificate or diploma education can earn an average salary of 17,260 WST.

  • Bachelor's Degree. An Information Technology Helpdesk in Samoa with a bachelor's degree education can earn an average salary of 22,340 WST.

Average Salary by Education Chart

Certificate or Diploma
17,260 WST
Bachelor's Degree +53%
22,340 WST

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Samoa is around 12,200 to 36,600 WST and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Information Technology Helpdesk Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Samoa, a male information technology helpdesk will earn an average of 19,860 WST, while a female information technology helpdesk will earn around 15,920 WST.

This means that a male information technology helpdesk earns approximately 25% more than a female information technology helpdesk for performing the same job.

Average Salary by Gender Chart in Samoa

Male
19,860 WST
Female -25%
15,920 WST

Information Technology Helpdesk Average Pay Raise in Samoa

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for an Information Technology Helpdesk in Samoa is around 6% every 30 months.

The national average pay raise across all professions and industries in Samoa is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 30 ) × 12  = 2%

What this means is that an Information Technology Helpdesk in Samoa can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Samoa for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Samoa.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
8%
Energy
7%
Information Technology
6%
Healthcare
5%
Travel
4%
Construction
3%
Education
2%

Information Technology Helpdesk Bonus and Incentive Rates in Samoa

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

An Information Technology Helpdesk is a low bonus based job, with 12% of employees reporting at least one bonus in the last 12 months.

88% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 0% to 4%.

Received Bonus
12%
No Bonus
88%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Samoa earn approximately 14% more than private sector employees in the same role.

Public Sector
33,120 WST
Private Sector -14%
29,040 WST

Salaries for Jobs Similar to an Information Technology Helpdesk

In the table below, we have salary information for jobs that are similar to an Information Technology Helpdesk in Samoa.

Job Title Category Salary
2nd Line Systems Engineer Information Technology 24,200 WST
ABAP Developer Information Technology 23,480 WST
Advertising Account Planner Information Technology 22,340 WST
Android Developer Information Technology 26,780 WST
Angular Developer Information Technology 23,260 WST
Angular JS Programmer Information Technology 25,940 WST
Application Consultant Information Technology 35,560 WST
Application Developer Information Technology 27,300 WST
Application Management Analyst Information Technology 24,720 WST
Applications Engineer Information Technology 19,940 WST
Applications Support Information Technology 19,020 WST
Applications System Specialist Information Technology 23,660 WST
Artificial Intelligence and Machine Learning Specialist Information Technology 34,080 WST
Artificial Intelligence Developer Information Technology 33,120 WST
AS400 Programmer Information Technology 28,820 WST
Assistant Information Technology Manager Information Technology 35,300 WST
Assistant Information Technology Project Manager Information Technology 34,980 WST
Assistant Service Delivery Manager Information Technology 31,520 WST
Avaloq Developer Information Technology 23,700 WST
BizTalk Developer Information Technology 29,040 WST
Blockchain Associate Information Technology 29,040 WST
Blockchain Developer Information Technology 25,680 WST
Build and Release Engineer Information Technology 23,660 WST
Business Intelligence Analyst Information Technology 32,020 WST
Business Intelligence Consultant Information Technology 36,700 WST
Business Intelligence Developer Information Technology 28,860 WST
Business Intelligence Manager Information Technology 38,060 WST
Business Objects Developer Information Technology 27,020 WST
Business Process Analyst Information Technology 27,560 WST
Business Process Consultant Information Technology 30,700 WST
Business Systems Analyst Information Technology 23,260 WST
C# Developer Information Technology 26,860 WST
C++ Developer Information Technology 29,840 WST
Capacity Planning Manager Information Technology 35,520 WST
Change Administrator Information Technology 24,820 WST
Chief Information Officer Information Technology 49,360 WST
Chief Information Security Officer Information Technology 39,080 WST
Client Delivery Manager Information Technology 34,380 WST
CMS Developer Information Technology 19,940 WST
Computer Animator Information Technology 24,820 WST
Computer Engineer Information Technology 23,380 WST
Computer Hardware Engineer Information Technology 19,940 WST
Computer Network Support Specialist Information Technology 23,360 WST
Computer Networks Architect Information Technology 26,280 WST
Computer Operator Information Technology 19,220 WST
Computer Programmer Information Technology 26,860 WST
Computer Security Specialist Information Technology 31,180 WST
Computer Support Specialist Information Technology 21,640 WST
Computer Technician Information Technology 21,020 WST
Copy Editor Information Technology 20,000 WST
CRM Application Administrator Information Technology 23,260 WST
CRM Manager Information Technology 25,160 WST
Cross Platform Security Manager Information Technology 34,120 WST
Curam Developer Information Technology 22,420 WST
Cyber Security Consultant Information Technology 31,520 WST
Cyber Security Researcher Information Technology 34,980 WST
Cyber Security Specialist Information Technology 29,600 WST
Data Analyst Information Technology 27,020 WST
Data Analytics Engineer Information Technology 27,040 WST
Data Architect Information Technology 25,440 WST
Data Center Specialist Information Technology 25,440 WST
Data Center Technician Information Technology 22,400 WST
Data Entry Coordintor Information Technology 14,840 WST
Data Entry Supervisor Information Technology 16,340 WST
Data Management Specialist Information Technology 31,660 WST
Data Manager Information Technology 38,260 WST
Data Modeling Analyst Information Technology 27,040 WST
Data Quality Analyst Information Technology 29,040 WST
Data Security Analyst Information Technology 26,280 WST
Data Security Manager Information Technology 34,380 WST
Data Technician Information Technology 16,400 WST
Data Visualisation Analyst Information Technology 27,620 WST
Data Warehousing Manager Information Technology 35,260 WST
Data Warehousing Specialist Information Technology 25,440 WST
Database Administration Manager Information Technology 34,540 WST
Database Administrator Information Technology 28,180 WST
Database Analyst Information Technology 26,400 WST
Database Developer Information Technology 28,820 WST
Database Report Writer Information Technology 25,940 WST
Deep Learning Developer Information Technology 26,100 WST
Delivery Manager Information Technology 27,480 WST
Desktop Support Engineer Information Technology 19,640 WST
Desktop Support Technician Information Technology 17,760 WST
Developer / Programmer Information Technology 27,040 WST
Development Architect Information Technology 26,660 WST
Development Group Supervisor Information Technology 29,640 WST
Development Manager Information Technology 40,240 WST
Director of Application Development Information Technology 42,040 WST
Director of Technology Information Technology 47,180 WST
Disaster Recovery Analyst Information Technology 25,680 WST
Disaster Recovery Specialist Information Technology 25,680 WST
Documentation Specialist Information Technology 26,020 WST
Driver Developer Information Technology 28,180 WST
E-Commerce Manager Information Technology 33,120 WST
E-Commerce Marketing Analyst Information Technology 32,020 WST
E-Commerce Marketing Manager Information Technology 34,380 WST
E-Commerce Sales Manager Information Technology 38,260 WST
E-Commerce Strategy Manager Information Technology 40,140 WST
Embedded Software Developer Information Technology 26,100 WST
Enterprise Architecture Manager Information Technology 34,360 WST
Enterprise Infrastructure Architect Information Technology 34,980 WST
Enterprise Infrastructure Manager Information Technology 44,300 WST
ERP / CRM Technical Consultant Information Technology 27,020 WST
ERP Analyst Information Technology 29,640 WST
ERP Project Manager Information Technology 38,140 WST
Ethical Hacker Information Technology 26,020 WST
Financial Systems Manager Information Technology 37,880 WST
Flash Developer Information Technology 23,080 WST
Front End Developer Information Technology 22,540 WST
Front End Web Developer Information Technology 21,300 WST
Full Stack Developer Information Technology 26,660 WST
Functional Analyst Information Technology 27,480 WST
Game Developer Information Technology 23,700 WST
GIS Analyst Information Technology 22,400 WST
GIS Developer Information Technology 27,620 WST
Global BI Analyst Information Technology 29,540 WST
Graphical User Interface ( GUI ) Programmer Information Technology 23,080 WST
Graphics Programmer Information Technology 22,420 WST
Graphics Web Designer Information Technology 20,460 WST
Hardware Design Engineer Information Technology 25,680 WST
Hardware Engineering Manager Information Technology 40,140 WST
Hardware Technician Information Technology 19,940 WST
Head of Development Information Technology 40,240 WST
Head of Information Technology Information Technology 47,120 WST
Help Desk Analyst Information Technology 25,680 WST
Help Desk Manager Information Technology 28,680 WST
Help Desk Support Information Technology 21,540 WST
Help Desk Technician Information Technology 19,200 WST
Helpdesk Manager Information Technology 32,960 WST
Imaging Programmer Information Technology 23,140 WST
Informatics Optimization Specialist Information Technology 27,020 WST
Information Assurance Analyst Information Technology 26,860 WST
Information Program Director Information Technology 37,380 WST
Information Security Administrator Information Technology 32,200 WST
Information Security Analyst Information Technology 31,980 WST
Information Security Associate Information Technology 26,100 WST
Information Security Director Information Technology 36,020 WST
Information Security Engineer Information Technology 27,380 WST
Information Security Manager Information Technology 42,320 WST
Information Security Specialist Information Technology 34,240 WST
Information Services Consultant Information Technology 31,980 WST
Information Systems Developer Information Technology 26,020 WST
Information Systems Manager Information Technology 40,040 WST
Information Technology Administrator Information Technology 20,000 WST
Information Technology Analyst Information Technology 26,660 WST
Information Technology Architect Information Technology 26,660 WST
Information Technology Asset Manager Information Technology 35,000 WST
Information Technology Business Analyst Information Technology 28,900 WST
Information Technology Consultant Information Technology 35,500 WST
Information Technology Coordinator Information Technology 21,400 WST
Information Technology Director Information Technology 48,200 WST
Information Technology Engineer Information Technology 22,420 WST
Information Technology Executive Information Technology 38,780 WST
Information Technology Infrastructure Engineer Information Technology 23,140 WST
Information Technology Manager Information Technology 43,340 WST
Information Technology Operation Engineer Information Technology 22,340 WST
Information Technology Operations Manager Information Technology 43,260 WST
Information Technology Product Manager Information Technology 39,420 WST
Information Technology Project Administrator Information Technology 22,340 WST
Information Technology Project Coordinator Information Technology 27,560 WST
Information Technology Project Leader Information Technology 34,160 WST
Information Technology Project Manager Information Technology 42,040 WST
Information Technology Quality Assurance Manager Information Technology 33,440 WST
Information Technology Quality Assurance Team Lead (QA) Information Technology 29,160 WST
Information Technology Quality Specialist Information Technology 27,620 WST
Information Technology Sales Manager Information Technology 38,140 WST
Information Technology Specialist Information Technology 33,120 WST
Information Technology Staff Information Technology 20,120 WST
Information Technology Support Information Technology 16,980 WST
Information Technology Systems Analyst Information Technology 28,180 WST
Information Technology Team Leader Information Technology 35,560 WST
Information Technology Trainer Information Technology 27,560 WST
Information Technology Training Analyst Information Technology 26,860 WST
Interface Design Manager Information Technology 33,960 WST
Interface Designer Information Technology 21,980 WST
IOS Developer Information Technology 28,860 WST
Java Developer Information Technology 29,320 WST
Javascript Developer Information Technology 28,180 WST
Lead Developer Information Technology 30,700 WST
Linux Administrator Information Technology 25,720 WST
Lotus Domino Administrator Information Technology 27,620 WST
Lotus Notes Developer Information Technology 28,660 WST
Mail Server Administrator Information Technology 23,660 WST
Major Incident Manager Information Technology 31,380 WST
Managed Service Specialist Information Technology 24,720 WST
Microsystems Engineer Information Technology 26,080 WST
Mobile Developer Information Technology 26,780 WST
Multimedia Developer Information Technology 22,340 WST
Multimedia Services Manager Information Technology 33,440 WST
Network Administration Team Lead Information Technology 31,660 WST
Network Administrator Information Technology 24,800 WST
Network Analyst Information Technology 24,200 WST
Network and Infrastructure Manager Information Technology 45,200 WST
Network Engineer Information Technology 23,260 WST
Network Engineering Manager Information Technology 31,340 WST
Network Security Systems Manager Information Technology 31,520 WST
Network Specialist Information Technology 24,720 WST
Network Support Engineer Information Technology 24,840 WST
Network Support Specialist Information Technology 22,660 WST
Network Technician Information Technology 19,160 WST
Nodejs Developer Information Technology 26,280 WST
NT Systems Administrator Information Technology 27,380 WST
Numerical Control Programmer Information Technology 23,380 WST
Online Banking Manager Information Technology 44,720 WST
Online Banking Specialist Information Technology 31,980 WST
OPS Manager Information Technology 40,560 WST
Oracle Database Administrator Information Technology 25,940 WST
Oracle Developer Information Technology 26,860 WST
Perl Developer Information Technology 21,980 WST
PHP Developer Information Technology 23,500 WST
Principal Consultant Information Technology 26,780 WST
Program Lead Information Technology 32,960 WST
Python Developer Information Technology 29,540 WST
Records Manager Information Technology 23,380 WST
Remedy Developer Information Technology 22,420 WST
Reporting Analyst Information Technology 25,720 WST
Ruby Developer Information Technology 26,020 WST
Salesforce Administrator Information Technology 25,940 WST
Salesforce Developer Information Technology 19,060 WST
SAP Consultant Information Technology 26,660 WST
SAS Programmer Information Technology 27,020 WST
Scrum Master Information Technology 22,420 WST
SEO Associate Information Technology 23,520 WST
SEO Manager Information Technology 34,080 WST
Service Delivery Manager Information Technology 36,940 WST
Service Level Manager Information Technology 36,800 WST
Service Support Lead Information Technology 26,400 WST
SharePoint Administrator Information Technology 24,860 WST
Sharepoint Consultant Information Technology 27,480 WST
Sharepoint Developer Information Technology 29,320 WST
Shift Leader Information Technology 28,860 WST
SOA Analyst Information Technology 27,380 WST
SOC Engineer Information Technology 25,940 WST
Software Analyst Information Technology 26,080 WST
Software Architect Information Technology 26,660 WST
Software Developer Information Technology 25,440 WST
Software Development Manager Information Technology 37,740 WST
Software Engineer Information Technology 28,180 WST
Software QA Engineer Information Technology 23,360 WST
Software Sales Information Technology 24,800 WST
Software Specialist Information Technology 25,940 WST
Software Support Engineer Information Technology 23,380 WST
Software Test Engineer Information Technology 22,660 WST
Software Tester Information Technology 23,400 WST
Solutions Architect Information Technology 38,140 WST
Solutions Consultant Information Technology 31,940 WST
Storage Engineer Information Technology 23,380 WST
Supervisor Information Technology 19,640 WST
Support Analyst Information Technology 23,140 WST
Support Specialist Information Technology 25,720 WST
Support Team Leader Information Technology 25,680 WST
System Administrator Information Technology 27,020 WST
Systems Analyst Information Technology 27,300 WST
Systems Architect Information Technology 25,660 WST
Systems Consultant Information Technology 31,520 WST
Systems Engineer Information Technology 21,300 WST
Systems Integration Analyst Information Technology 27,020 WST
Systems Integrator Information Technology 29,040 WST
Technical Analyst Information Technology 21,980 WST
Technical Consultant Information Technology 29,640 WST
Technical Manager Information Technology 26,860 WST
Technical Project Manager Information Technology 34,120 WST
Technical Sales Information Technology 27,040 WST
Technical Trainer Information Technology 26,500 WST
Technical Writer Information Technology 24,280 WST
Technology Business Analyst Information Technology 26,660 WST
Technology Director Information Technology 43,520 WST
Technology Specialist Information Technology 35,340 WST
Technology Vice President Information Technology 38,260 WST
Teradata Developer Information Technology 24,840 WST
Test Analyst Information Technology 25,720 WST
Tester Information Technology 23,520 WST
Testing Manager Information Technology 35,300 WST
TIBCO Developer Information Technology 22,400 WST
UI Engineer Information Technology 24,200 WST
UNIX Administrator Information Technology 28,660 WST
Usability Engineer Information Technology 26,500 WST
User Experience Consultant Information Technology 27,480 WST
User Experience Design Expert Information Technology 27,560 WST
User Experience Designer Information Technology 21,980 WST
User Experience Researcher Information Technology 30,840 WST
User Interface Designer Information Technology 27,040 WST
User Support Engineer Information Technology 20,000 WST
VB Developer Information Technology 19,160 WST
VB.NET Developer Information Technology 30,840 WST
Video Game Designer Information Technology 22,540 WST
Visual Basic Developer Information Technology 23,520 WST
Visual Information Specialist Information Technology 25,940 WST
Web Applications Manager Information Technology 31,340 WST
Web Content Specialist Information Technology 32,020 WST
Web Designer Information Technology 22,660 WST
Web Developer Information Technology 24,280 WST
Web Editor Information Technology 21,640 WST
Web Project Manager Information Technology 29,600 WST
Web Promotions Specialist Information Technology 26,100 WST
Web Security Administrator Information Technology 28,720 WST
Web Security Manager Information Technology 42,040 WST
Web Support Analyst Information Technology 20,520 WST
Web Writer Information Technology 23,520 WST
Webmaster Information Technology 20,760 WST
Windows System Administrator Information Technology 26,020 WST
Wireless Consultant Information Technology 30,700 WST
Writer and Documentor Information Technology 23,080 WST

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