Average Inbound Call Center Representative Salary in Haiti for 2024

In this article, we will look at the average Inbound Call Center Representative salary for 2024 in Haiti and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Haitian gourde. To keep things simple, we are using the HTG currency code instead of the currency symbol G.

How Much Does an Inbound Call Center Representative Make in Haiti?

An Inbound Call Center Representative working in Haiti will typically earn around 281,500 HTG per year, and this can range from the lowest average salary of about 138,800 HTG to the highest average salary of 433,800 HTG.

Average Annual Salary
281,500 HTG
Average Monthly Salary
23,458 HTG

Lowest Annual Salary
138,800 HTG
Lowest Monthly Salary
11,566 HTG

Highest Annual Salary
433,800 HTG
Highest Monthly Salary
36,150 HTG

These are average salaries for an Inbound Call Center Representative in Haiti and include benefits such as housing and transport. It's also possible for an Inbound Call Center Representative to earn more or less than the average salaries shown above.

Inbound Call Center Representative salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Inbound Call Center Representative Salaries in Haiti

So we've looked at the average salaries an Inbound Call Center Representative will earn in Haiti. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that an Inbound Call Center Representative can earn between 138,800 HTG and 433,800 HTG on average in Haiti. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for an Inbound Call Center Representative in Haiti is 281,500 HTG. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 281,500 HTG, and 50% of the population earn more than 281,500 HTG.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Inbound Call Center Representative salary in Haiti, 25% of the population are earning less than 190,500 HTG while 75% of the population earn more than 190,500 HTG.

75% of the population earn less than 359,900 HTG, and 25% of the population earn more than 359,900 HTG.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Inbound Call Center Representative Salary by Experience Level in Haiti

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average inbound call center representative salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. An Inbound Call Center Representative in Haiti that has less than two years of experience can expect to earn somewhere in the region of 169,000 HTG.
  • 2 - 5 Years Experience. With two to five years of experience the average Inbound Call Center Representative salary would increase to 221,500 HTG.
  • 5 - 10 Years Experience. From five to ten years of experience as an Inbound Call Center Representative, the average salary would be 297,000 HTG.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 357,300 HTG.
  • 15 - 20 Years Experience. An Inbound Call Center Representative with 15 to 20 years of experience can earn an average of 382,600 HTG.
  • 20+ Years Experience. For an Inbound Call Center Representative with more than 20 years, the expected average salary increases to 414,000 HTG.

Average Salary by Experience Chart

0-2 Years
169,000 HTG
2-5 Years +32%
221,500 HTG
5-10 Years +34%
297,000 HTG
10-15 Years +19%
357,300 HTG
15-20 Years +8%
382,600 HTG
20+ Years +7%
414,000 HTG

Inbound Call Center Representative Salary by Education Level in Haiti

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for an Inbound Call Center Representative in Haiti based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. An Inbound Call Center Representative in Haiti with a high school education can earn an average salary of 221,500 HTG.

  • Certificate or Diploma. An Inbound Call Center Representative in Haiti with a certificate or diploma education can earn an average salary of 311,700 HTG.

  • Bachelor's Degree. An Inbound Call Center Representative in Haiti with a bachelor's degree education can earn an average salary of 389,200 HTG.

Average Salary by Education Chart

High School
221,500 HTG
Certificate or Diploma +40%
311,700 HTG
Bachelor's Degree +25%
389,200 HTG

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Haiti is around 342,000 to 1,030,000 HTG and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Inbound Call Center Representative Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Haiti, a male inbound call center representative will earn an average of 272,800 HTG, while a female inbound call center representative will earn around 290,800 HTG.

This means that a male inbound call center representative earns approximately 6% less than a female inbound call center representative for performing the same job.

Average Salary by Gender Chart in Haiti

Male
272,800 HTG
Female +6%
290,800 HTG

Inbound Call Center Representative Average Pay Raise in Haiti

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for an Inbound Call Center Representative in Haiti is around 6% every 28 months.

The national average pay raise across all professions and industries in Haiti is around 5% every 28 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 6 ÷ 28 ) × 12  = 3%

What this means is that an Inbound Call Center Representative in Haiti can expect to receive an average pay raise of around 3% every 12 months.

Annual Pay Raise by Industry in Haiti for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Haiti.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
4%
Energy
8%
Information Technology
3%
Healthcare
7%
Travel
2%
Construction
6%
Education
1%

Inbound Call Center Representative Bonus and Incentive Rates in Haiti

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

An Inbound Call Center Representative is a low bonus based job, with 36% of employees reporting at least one bonus in the last 12 months.

64% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 6%.

Received Bonus
36%
No Bonus
64%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Haiti earn approximately 21% more than private sector employees in the same role.

Public Sector
903,500 HTG
Private Sector -21%
745,000 HTG

Salaries for Jobs Similar to an Inbound Call Center Representative

In the table below, we have salary information for jobs that are similar to an Inbound Call Center Representative in Haiti.

Job Title Category Salary
Account Representative Customer Service and Call Center 345,100 HTG
Account Service Representative Customer Service and Call Center 354,000 HTG
Business Support Specialist Customer Service and Call Center 485,300 HTG
Call Center Advisor Customer Service and Call Center 394,500 HTG
Call Center Duty Manager Customer Service and Call Center 539,800 HTG
Call Center Manager Customer Service and Call Center 913,400 HTG
Call Center Manager Customer Service and Call Center 983,100 HTG
Call Center Quality Analyst Customer Service and Call Center 575,100 HTG
Call Center Representative Customer Service and Call Center 283,700 HTG
Call Center Representative Customer Service and Call Center 307,400 HTG
Call Center Scheduler Customer Service and Call Center 330,700 HTG
Call Center Scheduling Manager Customer Service and Call Center 472,100 HTG
Call Center Supervisor Customer Service and Call Center 403,100 HTG
Call Center Team Leader Customer Service and Call Center 483,400 HTG
Client Engagement Specialest Customer Service and Call Center 541,700 HTG
Client Executive Customer Service and Call Center 399,900 HTG
Client Liaison Officer Customer Service and Call Center 288,700 HTG
Client Relations Manager Customer Service and Call Center 1,032,800 HTG
Client Relationship Executive Customer Service and Call Center 922,300 HTG
Client Relationship Manager Customer Service and Call Center 1,067,300 HTG
Client Service Analyst Customer Service and Call Center 589,400 HTG
Client Service Representative Customer Service and Call Center 305,600 HTG
Client Strategy Specialist Customer Service and Call Center 595,300 HTG
Contracts Specialist Customer Service and Call Center 498,000 HTG
Customer Care Officer Customer Service and Call Center 299,500 HTG
Customer Care Representative Customer Service and Call Center 301,600 HTG
Customer Center Supervisor Customer Service and Call Center 345,700 HTG
Customer Experience Analyst Customer Service and Call Center 357,700 HTG
Customer Experience Manager Customer Service and Call Center 1,104,400 HTG
Customer Experience Specialist Customer Service and Call Center 631,200 HTG
Customer Fulfillment Specialist Customer Service and Call Center 571,300 HTG
Customer Insights Analyst Customer Service and Call Center 595,300 HTG
Customer Problem Manager Customer Service and Call Center 648,200 HTG
Customer Relations Manager Customer Service and Call Center 1,051,400 HTG
Customer Relations Specialist Customer Service and Call Center 650,800 HTG
Customer Sales Representative Customer Service and Call Center 288,700 HTG
Customer Sales Support Customer Service and Call Center 301,800 HTG
Customer Service Administration Customer Service and Call Center 357,300 HTG
Customer Service Advisor Customer Service and Call Center 628,000 HTG
Customer Service Agent Customer Service and Call Center 283,700 HTG
Customer Service Associate Customer Service and Call Center 288,700 HTG
Customer Service Coordinator Customer Service and Call Center 340,400 HTG
Customer Service Country Manager Customer Service and Call Center 1,125,300 HTG
Customer Service Executive Customer Service and Call Center 722,100 HTG
Customer Service Manager Customer Service and Call Center 1,037,000 HTG
Customer Service Manager Customer Service and Call Center 1,077,700 HTG
Customer Service Officer Customer Service and Call Center 279,400 HTG
Customer Service Representative Customer Service and Call Center 299,500 HTG
Customer Service Sales Support Customer Service and Call Center 268,900 HTG
Customer Service Specialist Customer Service and Call Center 277,400 HTG
Customer Service Supervisor Customer Service and Call Center 460,500 HTG
Customer Service Team Leader Customer Service and Call Center 663,200 HTG
Customer Service Trainer Customer Service and Call Center 539,700 HTG
Customer Service Working Supervisor Customer Service and Call Center 524,300 HTG
Customer Solutions Representative Customer Service and Call Center 681,500 HTG
Customer Success Manager Customer Service and Call Center 970,200 HTG
Customer Success Specialist Customer Service and Call Center 659,400 HTG
Customer Support Agent Customer Service and Call Center 301,600 HTG
Dispute Resolution Specialist Customer Service and Call Center 522,700 HTG
Field Service Representative Customer Service and Call Center 319,600 HTG
Guest Relations Officer Customer Service and Call Center 233,600 HTG
Guest Service Agent Customer Service and Call Center 239,300 HTG
Inbound Sales Representative Customer Service and Call Center 290,800 HTG
Internet Banking Supervisor Customer Service and Call Center 939,000 HTG
Lead Administrator Customer Service and Call Center 608,500 HTG
Logistics Coordinator Customer Service and Call Center 339,100 HTG
Operations Support Manager Customer Service and Call Center 854,300 HTG
Real Time Analyst Customer Service and Call Center 600,000 HTG
Regional Account Manager Customer Service and Call Center 962,900 HTG
Service Administrator Customer Service and Call Center 464,400 HTG
Service Delivery Manager Customer Service and Call Center 965,800 HTG
Service Writer Customer Service and Call Center 247,800 HTG
Sourcing Assistant Customer Service and Call Center 210,500 HTG
Telephone Operator Customer Service and Call Center 228,000 HTG
Vendor Administration Specialist Customer Service and Call Center 362,200 HTG
Workforce Manager Customer Service and Call Center 590,200 HTG

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